Proximity sensor - face dialing / hanging up / facetiming

Apple.. you really messed up with this proximity sensor on the iPhone 4 and its not helping my case when I try to convince my girlfriend to buy one and she responds with, "why, you unintentionally hang up on me all the time with that phone?" and i have to say she's right.
Using this phone by holding it with my shoulder is now impossible. If you can fix this.. would be major.

Having same issue on my iPhone 4.
If I'm not putting my parties on hold with my face, then I'm sending them touch tones from the keypad depending on which interface is active at any given time. I bought two. One for myself and one for my girlfriend and she's also having the same problems. We just hung up from a call where she accidentally put me on face hold.
There is another HUGE thread on this at:
http://discussions.apple.com/thread.jspa?threadID=2475509&start=0&tstart=0
Apple either needs to retune its proximity sensing sensitivity and algorithm or provide us a Settings function to customize it for our particular use.
In the meantime, everyone needs to file a complaint (oh, not politically correct. okay, "suggestion") at:
http://www.apple.com/feedback/iphone.html.
Remember kids: it's the squeaky wheel always gets the oil.

Similar Messages

Is apple ever going to respond to proximity sensor problems?

apple has responded to the antenna problem, how about this one? i HATE my iphone becaus eof the proximity sensor problem. i hang up on calls all the time.

I had the same problem. I took it to the Apple Store. The man helping me said that the sensor was hardware. No software fix he was aware of. I demonstrated the problem to him. He brought out a store phone to compare to. He simply said "I'm sold" and he brought me a new phone immediately. He also placed mine in a special case with my name printed out on the label to be sent to Apple so that they could examine the phone and try to learn more. Indeed, I believe that they are concerned, but I also believe that they will have to have more returns before it becomes a serious issue to them. By the way, my new phone is "better" but I still occasionally "Cheek dial" or hang up on people. I have found that sliding the phone back a bit so that my ear canal is not directly over the sensor works, and I can still hear the call. Hopefully a software fix WILL resolve this, since a reset has helped some.

Today I get issues with thte device. When I in a phone call, the screen don't auto turn off. There is no a screen protector on there and it seems that the built-in proximity sensor is not responding. I have to press the screen with my face accidently.

today I get issues with my z10 device. When I in a phone call, the screen don’t auto turn off. There is no a screen protector on there and it seems that the built-in proximity sensor is not responding. I have to press the screen with my face accidently. can anyone help me with this?

Same issue already several weeks.
And we are not alone:
http://forums.crackberry.com/blackberry-z10-f254/proximity-sensors-still-not-working-my-z10-891783/i...
At all there is, I think, 4 threads in parallel about this issue at CB forums. One of the:
ms.crackberry.com/blackberry-z10-f254/proximity-sensors-still-not-working-my-z10-891783/index5.html
I already contacted BB Help at Twitter. Answer:
Thanks for the information. It seems that you have installed an OS version higher than the one supported by your carrier on your device. Please contact your carrier to get the supported OS version and try the proximity and light sensors. Let us know if you need further assistance. Cheers. ^LFC.
I did replay:
You are confused me. Phone got updates over network automatically. On crackberry forum a lot of people from different countries and with Different OS version, but with the same problem. Hi, this is thread at CrackBerry: http://forums.crackberry.com/blackberry-z10-f254/proximity-sensor-906493/index3.html
This my replay was 22 of march. No more answer from BB.
I can't contact my operator - 3UK, because I bought my from on Amazon from Amazon. This phone not from operator - seller is Amazon.
What I already done:
For last week, I read, how to install OS using Sachesi and Autoloader. I used Sachesi to load 3 UK version, I installed autoloader from this links:
http://supportforums.blackberry.com/t5/BlackBerry-10-OS-Device-Software/Upgrading-OS10-devices-using...
This
For Z10 models STL100-1, 2, -3, -4: Download 10.2.1.1925
Doesn't help
And this:
For Z10 models STL100-2, -3, -4: Download the 10.2.0.1803 OS
No result.
After install all of them phone wants to update to 10.2.1.2102 by air.
BBVE in all versions sais: Can not obtain data from sensors.
Dear BB support, please, can you explain, how to resolve this issue?

Proximity sensor on 5c doesn't detect face

My proximity sensor on my iPhone 5c has stopped working during phone calls. There is no case on the phone. The sensor still works because when I cover it with my finger the screen goes black, but simply bringing the phone to my ear isnt enough to turn the screen off. I've had a lot of problems hanging up on people please help!

Same issue here. Everytime I run after a while it stops tracking my mileage. It says workout stopped, click the center button to resume. Sometimes it makes the sensor work again, sometimes it doesn't.
Made sure receiver is plugged in correctly, but doesn't solve the issue

What is the extra slot at the top of the white phone? Is it the proximity sensor and just shows thru the white face?

What is the extra slot at the top of the white phone? Is it the proximity sensor and just shows thru the white face?

Perhaps I used that screen name 18 months ago before the iPhone 4 came out and just forgot it. It does show my email address in the profile. I kind a like it so I'll keeping using it. What 18 months can do for your mind.

Issue with Proximity Sensor during calls

I'm having an issue with the Proximity Sensor not properly detecting when i'm holding my phone to my ear. I can confirm that the iPhone sensor is working by covering it with my finger, but when held to my face, the screen blinks as if it cannot decide to disable the screen or enable it. It results on me hanging up, putting calls on mute, and dialing numbers accidentally while i'm on the phone. This occurs on 90% of my calls. Is anyone else experiencing this issue. I would like to confirm whether this is a software issue (Proximity Sensor sensitivity too low) or a design issue (sensor now placed towards the end of the phone).
Macbook Pro, Mac OS X (10.6.4)

Hi there bobby adapa,
You may find the troubleshooting steps in the article below helpful.
iPhone: Hardware troubleshooting
http://support.apple.com/kb/ts2802
Screen won't lock or go black when answering calls
Verify mute or speaker have not been activated, just prior to placing your ear over the receiver.
While on a call hold your hand over the top third of the display, and verify that the screen is locked or goes to sleep.
Try turning iPhone off and then on again.
Issue not resolved
My issue is still not resolved. What do I do next?
Contact Apple Support.
-Griff W.

Proximity sensor AND lock button NOT working on iPhone 4

My iPhone 4's lock button is all of a sudden stuck. Along with it, the proximity sensor has stopped working and, consequently, the screen stays on during calls, so I keep hanging up or starting FaceTime through my face. Is this one single problem or two seperate ones? Someone told me that the flex cable connecting the button and the sensor is the same, so the problem is actually one. My iPhone, having been purchased in early 2011, is no longer covered by warranty, so I will have to pay for the repair myself.

Well, theres nothing you can do yourself to resolve this issue.
assuming there is no physical damage or water damage, your warranty should cover this at an apple retail store.
in the meantime, look into assistivetouch.

Proximity sensor ios 7

I have iPhone5 and after upgrade ti iOS7 I have problems with proximity sensor. No problem at all on iOS 6.x. Now, almost all the time is not turning off the screen durring phone talk an consequently it star facetime or hang up or start or comute the call to speaker ... Anyone else ?

I've been experiencing the same issue since updating to iOS 7. There is a lenghty discussion in the iPhone Hardware section about this, as well. I took the advice of one of the posters to send a report to Apple feedback, but it says there that they won't contact you personally, unless they need to. Surely, if enough people contact them, they can figure out what is wrong with the new OS.

Proximity sensor doesn't work correctly after 4.3 update

The proximity sensor disables the screen when I place the phone near my face when in a call, that's fine.
However, it never re-enables it when I move it away. This happened prior to the 4.3 update, however I could press the home button and it would light the screen up.
That doesn't happen anymore, so I can not hang up a phone call once the screen goes off.
This is a major defect

I have the same issue with a 2 month old Galaxy S4 and I noticed it after the last push from Verizon whihc may have been the 4.3 update. Proximity sensor won't light up the screen again when you move it away from your face. Verizon told me to do a factory reset, Samsung told me to do a soft reset then clear the cache. Did all and still have same problem. Had a call yesterday and person on other end did not hang up so I had no way to hand up on my end. Am turning off the proximity senson durring calls for now but it will use up more of the battery with the screen lit more. They need to fist it.

N8 - Proximity Sensor During Calls is Killing me, ...

Hi guys
again and again .. the proximity sensor is driving me crazy almost 90% of my calls faces End mute hold and bla bla bla ... the cheek keeps touching the screen and hillarious clicks are made during calls ... i swear every single call faces end mute hold .. am too disappinted am avoiding calls now !!! Nokia were is the solution ?!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!??????????????!!!!!!!!!!!!!!!!! and where the hell is the red button for quick ending calls or quick quitting menus !!!!!!!!!

Thank goodness I'm not the only one....my N8 keeps putting people on "hold"!!!
I keep talking and they hang up on me! Nokia, seriously, this should not happen. My sister calls me Brittney Spears... since she wears a headset a lot...LOL.
Grrr...it's so annoying....!!!
UHHHH!!!!
Attachments:
britney-spears-big.jpg ‏15 KB

Lumia 920 proximity sensor not working

It's a 5 months old Lumia 920 and already the proximity sensor stopped working!!!
When i make a call or receive a call, when i place the phone beside my ear, or cover it with my hand just to check, nothing happens! The phone screen doesn't go black, it stays active for the entire time and the phone charge drains like crazy.
Guess it's a hardware failure. Still if anyone has any suggestions, i will appreciate much.
Thanks in advance.
BR,
Saad

I've had the same problem. The screen won't blank during a call (like the proximity sensor isn't detecting my face/finger/hand). I keep hanging up on people with my ear. I've taken to locking my screen before putting it to my ear but anytime I get another call / text / voicemail / calendar notification / alarm while i'm on the phone (which happens a lot still) it lights the screen up again and makes it where i'm able to hang up with my ear.
I've factory reset, and had the phone replaced TWICE already. I'm on my 3rd Lumia 920 (and they all have the same issue!) This didn't happen until the most recent firmware update...so I think it was a problem created when they were trying to fix the other proximity sensor issue where the screen stayed on black all the time during a call.
Rebooting does fix the problem temporarily, but it always comes back. I'm tired of hanging up on people and hoping for a new model device from AT&T but they're giving me **bleep** at the moment.
TLDR: Factory reset, replacement devices don't fix the problem. It's a firmware bug. I'm on my 3rd 920 with the same issue. Extraordinarily frustrating.

Bad Reception, Muffled Bluetooth Voice, Crazy Proximity Sensors

I would like to start a new thread to summarize all major the problems of the iPhone 4. Apple has to either release a software update or just do a total recall for all iPhone 4 users. Consumers should NOT be responsible for the time they have wasted to troubleshoot the device, paying the restocking fee or buying a Bumper Case.
1. Antenna: In spotty area mostly running 1900 MHz band, the iPhone 4 reception degrades until 1 to 0 bar when the hand or any conducting material has blocked the bottom left of the phone with a notch on the stainless steel antenna.
2. *Muffled Bluetooth audio quality:* where the listener has no way to hear a clear voice at all beside a muffled voice with low volume when speaker is using a Bluetooth that is connected to the iPhone 4. It happens to various Bluetooth headsets on the market including the Jawbone, Jawbone Icon, Plantronics 925, Sony, Motorola, and more. The muffled sound does not occur consistently. Sometimes is clear, but most of the time bad.
3. *Proximity Sensors:* Not sure if the sensor is located on top of the ear piece. During a phone call using the ear piece, people are experiencing trouble with the screen goes on and off and the face controlling the screen unintentionally which leads to hang up, mute, and other types of accidental operations.
These are critical issues that affect normal phone calls and iPhone 4 has failed to achieve anyone of them.
Message was edited by: squarejp

espleyk wrote:
Really sorry to burst into your discussion, but I can't find any way of asking a question.
Like you, it's my first smartphone and I am really frustrated with it too. Am awaiting delivery of a new phone today due to its inability to connect to the internet or for me to get email.
But today's frustration is this and it's a really urgent query that I'm hoping someone can help me with quickly before the delivery man arrives.
Having spent all day Sunday getting my contacts sorted out, I'm nervous about losing them. So installed ovi suite this morning and apparently successfully to copy my contacts etc through content copier. It said it had saved them to
C:\Users\Karen\AppData\Roaming\Nseries\ContentCopier\2009-07-23Nokia N97 (2).nbu. However when I went to look for the folder AppData, it doesn't exist and I can't find it anywhere.
Any idea where it may have gone and what I can do to get my contacts onto my pc. I've tried going through the mass storage route on the phone, but then the folders that appear do not hold the contact details anywhere.
I am desperate (in so many ways ;-)
Any help gratefully received
Technopigmy
to see the Appdata folder on your pc you need to Show Hidden files and folders.
using windows XP (not sure about vista) goto My Computer. on the menu bar, select "Tools" then "Folder options", then "View". select the option that says "show hidden files and folders"
Another way to get the contacts from your phone is using PC Suite. Select the "Contacts" function in pc suite.
once this opens, highlight the contacts you want to copy and go to "File" and "export"
here you can export your contacts as a text file or as a csv file for that you can open in Excel etc.
Message Edited by foxmeister on 23-Jul-2009 12:53 PM
If this Post is helpful. A click on the White Kudos star is always Appreciated
Last Nokia: Nokia Lumia 800
Current Phone: A Non Nokia Device
Previous Phones:Don't Ask ;-)

HT201401 Phone doesn't go blank during call - ear/face dialing during call

Help! My Iphone4 doesn't go blank during calls, resulting in ear/face dialing. I've had this problem since I took it out of the box. Anyone out there with this problem that was able to resolve it?

There is a proximity sensor near the front receiver/speaker on the front of the phone the is supposed to sense when you have raised your phone to your face during a call and turn off the screen. Your symptoms indicate there is something wrong with the proximity sensor on your phone. Try cleaning or removing your screen protector to be sure that isn't the culprit. If it isn't, make an appointment with the genius bar at a nearby Apple store to have it looked at. (If you feel it was related to iOS 6, you could try restoring your phone first to see if that would help.)

Face Dialing

I updated to i0s7 and now when I'm on the phone, my face dials stuff like it will mute me or dial numbers on keypad. Is there anything I can do besides trying to be so careful as to not have the phone touch my face?

The proximity sensor that disables the touch screen when you hold the phone to your ear is not working. Try removing your case, as sometimes a case can interfere with its proper operation. You can also try disabling "raise to talk" in the Siri settings.

Confused proximity sensor?

my iphone 3GS is doing the opposite of what it's supposed to do: when i hold it to my ear, the screen stays lit, and when i take it away, the screen goes black.
this has two negative consequences: one, my ear tends to press random "keys" on the screen, and when i take the phone away from my face to hang up, the screen goes blank and unresponsive. (i can sort of work around this by putting my thumb over the sensor, which activates the screen - exactly the opposite of what it's supposed to do - and then press a button.)
it's possible that this is being caused by my screen protector, although i can't imagine how or why (and i'm not the only iphone user with a screen protector), or by something wrong with the phone. (faulty sensor or firmware bug, etc.)
has anybody else had this problem, or more importantly, found a fix for it?

i am using a (very nice) speck skin-pro case, which i thought was 3gs compatible - guess it's not. until i can order a new case, i'll just cut a larger hole in this one.
i would have expected the proximity sensors to not work at all if they are covered in black rubber, but instead they sometimes they actually work backwards - with a call active, and the phone away from my face, the display blacks out, but the display turns on when something (face or thumb) gets close. very strange.
but this at least allows for a bit of a workaround: to hang up calls or push other buttons, i stick my thumb over the sensors, which turns the screen back on.

Proximity sensor - face dialing / hanging up / facetiming

Similar Messages

Maybe you are looking for