Proximity sensor on 5c doesn't detect face

My proximity sensor on my iPhone 5c has stopped working during phone calls. There is no case on the phone. The sensor still works because when I cover it with my finger the screen goes black, but simply bringing the phone to my ear isnt enough to turn the screen off. I've had a lot of problems hanging up on people please help!

Same issue here. Everytime I run after a while it stops tracking my mileage. It says workout stopped, click the center button to resume. Sometimes it makes the sensor work again, sometimes it doesn't.
Made sure receiver is plugged in correctly, but doesn't solve the issue

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  • N97 Proximity Sensor doesn't work quite as well?

    I just recently updated my phone and it seems like the switch from portrait and landscape doesn't work quite as well. The angle at which I have to put it on landscape is steeper and it's really annoying. Anyone else have this problem?
    edit: I know the firmware went through coz the lock bug isn't there anymore. but when I connect via USB it still tells me "charging" . Just saying 
    Message Edited by arvuitton on 11-Jul-2009 02:54 AM

    hey there, what you are referring to isn't the proximity sensor lol. the proximity sensor is basically used to detect when your face is close enough to the phone (i.e. when pressing your ear against earpiece), so that the display switches off to stop accidental presses of the screen, and to conserve power by turning the backlight off. anyways what you are referring to are the sensor settings for the accelerometer in your phone. i don't have a N97 so can't vouch for what you're saying, although it may not exactly be a bug, rather a tweak of the accelerometer settings. from memory, the N97 charges via USB, does it not? this behaviour will be automatic upon plugging the cable into your PC. i doubt that there is an option to turn it off, though i am not exactly 100% sure about this. this behaviour may be changed in future firmware updates or it may not, as the phone relies on USB charging as its sole charging method. but its not really a bug as such.
    please throw some kudos our way, it would mean a lot to us   
    If you found this or someone's comments helpful or like what that person has to say, please give some Kudos to their post!

  • 2.2 and call proximity sensor

    Is anyone else having an issue with the dial pad when you receive a call?  Before the update, when a call came in and was up to my face the dial pad/screen was disabled, as soon as I moved it away from my face to enter VM password or something the dial pad came up (using what I believe is the built in proximity sensor).  Since the upgrade, my face seems to be inadvertently pressing numbers on the dial pad.  Maybe I am missing a setting?  Maybe its a quirk not addressed properly in the upgrade?

    No problems with proximity sensor with my droid x 2.2 either. Why don't you simply disable keypad during a call? if you need to impute r numbers, just activate it. again. 

  • Today I get issues with thte device. When I in a phone call, the screen don't auto turn off. There is no a screen protector on there and it seems that the built-in proximity sensor is not responding. I have to press the screen with my face accidently.

    today I get issues with my z10 device. When I in a phone call, the screen don’t auto turn off. There is no a screen protector on there and it seems that the built-in proximity sensor is not responding. I have to press the screen with my face accidently. can anyone help me with this?

    Same issue already several weeks.
    And we are not alone:
    http://forums.crackberry.com/blackberry-z10-f254/proximity-sensors-still-not-working-my-z10-891783/i...
    At all there is, I think, 4 threads in parallel about this issue at CB forums. One of the:
    ms.crackberry.com/blackberry-z10-f254/proximity-sensors-still-not-working-my-z10-891783/index5.html
    I already contacted BB Help at Twitter. Answer:
    Thanks for the information. It seems that you have installed an OS version higher than the one supported by your carrier on your device. Please contact your carrier to get the supported OS version and try the proximity and light sensors. Let us know if you need further assistance. Cheers. ^LFC.
    I did replay:
    You are confused me. Phone got updates over network automatically. On crackberry forum a lot of people from different countries and with Different OS version, but with the same problem. Hi, this is thread at CrackBerry: http://forums.crackberry.com/blackberry-z10-f254/proximity-sensor-906493/index3.html
    This my replay was 22 of march. No more answer from BB.
    I can't contact my operator - 3UK, because I bought my from on Amazon from Amazon. This phone not from operator - seller is Amazon.
    What I already done:
    For last week, I read, how to install OS using Sachesi and Autoloader. I used Sachesi to load 3 UK version, I installed autoloader from this links:
    http://supportforums.blackberry.com/t5/BlackBerry-10-OS-Device-Software/Upgrading-OS10-devices-using...
    This
    For Z10 models STL100-1, 2, -3, -4: Download 10.2.1.1925
    Doesn't help
    And this:
    For Z10 models STL100-2, -3, -4: Download the 10.2.0.1803 OS
    No result.
    After install all of them phone wants to update to 10.2.1.2102 by air.
    BBVE in all versions sais: Can not obtain data from sensors.
    Dear BB support, please, can you explain, how to resolve this issue?

  • Proximity sensor doesn't work correctly after 4.3 update

    The proximity sensor disables the screen when I place the phone near my face when in a call, that's fine.
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    I have the same issue with a 2 month old Galaxy S4 and I noticed it after the last push from Verizon whihc may have been the 4.3 update. Proximity sensor won't light up the screen again when you move it away from your face.  Verizon told me to do a factory reset, Samsung told me to do a soft reset then clear the cache.  Did all and still have same problem. Had a call yesterday and person on other end did not hang up so I had no way to hand up on my end.  Am turning off the proximity senson durring calls for now but it will use up more of the battery with the screen lit more.  They need to fist it.

  • My proximity sensor doesn't work anymore while calling... How do I fix this?

    The proximity sensor of my iphone 5S doesn't work anymore. Therefore my screen just stays on while I'm on the phone and every time my face touches the screen I pauze the conversation, or mute it, or...
    Does anyone know how to fix this?

    Try removing your case.  If still an issue, take it in to Apple.  You have a 1 year warranty.

  • Proximity Sensor Doesn´t Work. How to fix it?

    I´am experiencieng a problem that many other iphone users may either.
    The proximity sensor doesn´t work. When i answer a phone call, the display doesn´t turn off, and everytime i keep dialing numbers, endind calls and a lot of other little things that are getting on my nerves.
    It seems apple couldn´r care less for those problems we are having, and nothing has been told or done. Thats good for us to see how much apple is concerned with customers.
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    this could be a few reasons,
    1. try and update the device to the latest firmware via itunes, to check you on are on 4.3 go to settings>general>about and under version, if is lower than 4.3, update the device
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    3. if that fails, take to the nearest apple store, and describe your problem, they will either replace a=or repair
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  • Proximity Sensor Issue - Replacement Phone Still doesn't work - Now What?!

    My face continues to press keypad buttons, mute, and End. I got a replacement yesterday and am still having the problem. This is disrupting my business calls and I'm getting very annoyed by the problem.
    How has Apple not considered this a known issue? There was a post about this problem that had over 180,000 views and it has somehow disappeared.
    I'm not really sure what else to do except return the phone and wait till they completely address all issues.
    *****

    Ok-- Im hoping I can help you in some way...
    I got my first iphone and knew of the proximity sensor problem because my sister was having the same issue-- i had issues right away and called the next morning (I called apple support)-- they set me up to get a new phone.... I got my new phone and synched it right away-- OF COURSE IT HAD THE SAME ISSUE.... I called apple support AGAIN and this time I got someone with common sense-- he got me to a senior advisor right away.... and this person suggested I try restoring the phone to "new" and isntead of backing it up from 3GS back up-- to do it as a "new" phone-- this made EVERY app i EVER downloaded in 2 years go back on the phone and took about 3 hours to get back to how I like it... and of course-- its still having the issue-- I am now on the phone with Apple Care AGAIN--- they are in the process of getting me in contact with an apple senior advisor---
    I know that I can return it-- but id hate to return it and find out that fridays press confrence is going to address ALLLL of this and that there is a fix....
    soooo as soon as I am off of here this time I will let you know what they say....

  • What is the extra slot at the top of the white phone? Is it the proximity sensor and just shows thru the white face?

    What is the extra slot at the top of the white phone? Is it the proximity sensor and just shows thru the white face?

    Perhaps I used that screen name 18 months ago before the iPhone 4 came out and just forgot it. It does show my email address in the profile. I kind a like it so I'll keeping using it. What 18 months can do for your mind.

  • Proximity sensor  - face dialing / hanging up / facetiming

    Apple.. you really messed up with this proximity sensor on the iPhone 4 and its not helping my case when I try to convince my girlfriend to buy one and she responds with, "why, you unintentionally hang up on me all the time with that phone?" and i have to say she's right.
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    Having same issue on my iPhone 4.
    If I'm not putting my parties on hold with my face, then I'm sending them touch tones from the keypad depending on which interface is active at any given time. I bought two. One for myself and one for my girlfriend and she's also having the same problems. We just hung up from a call where she accidentally put me on face hold.
    There is another HUGE thread on this at:
    http://discussions.apple.com/thread.jspa?threadID=2475509&start=0&tstart=0
    Apple either needs to retune its proximity sensing sensitivity and algorithm or provide us a Settings function to customize it for our particular use.
    In the meantime, everyone needs to file a complaint (oh, not politically correct. okay, "suggestion") at:
    http://www.apple.com/feedback/iphone.html.
    Remember kids: it's the squeaky wheel always gets the oil.

  • My proximity sensor doesn't work after call waiting

    My proximity sensor works fine during calls. Until someone calls in while I'm on the call. Whether I answer or not, when I pull it away from my face it activates the screen as it should, but it never turns it back off when I continue the conversation. This ONLY happens with call waiting. once i press on the home button and unlock the phone it works fine, knowing that i had a replacement for the phone for the same fault and now and i don't know what to do as my brother's phone is exactly the same however it works fine.
    I have an iPhone 6 running 8.2

    Try removing your case.  If still an issue, take it in to Apple.  You have a 1 year warranty.

  • Sony xperia z3 compact proximity sensor doesn't work while calling...

    Hello there, I have an issue, when I make call my prox, sensor doesn't seem to be functioning... The sensor it self works just fine, I checked them via internal check + few external apps.I already reseted my phone to factory settings. Ps: Yeah I have tempering glass screen, but that shouldn't be an issue because like I said with the testing app the sensor worked just fine ( tested with my finger and ear, worked fine)...  Regards

    Hi, I have the same problem, proximity sensor not working. My phone is in mint condition, not even scratches. This happened just after the latest update, every time I get a call the screen won't turn off. I followed the repair instructions using the PC Companion Software, I errased all the data and restored the phone. I still have the same problem, I tried Safe Mode and the problem remains. I emailed support and they said I can't go back to the previous software version that actually worked just fine. Is very frustrating to run out of options on a "High End" product from sony. I used to love this phone and even convinced some friends to buy it. Now every time I need to make a call I just want to throw it against the wall. Device model: D5833Software version: 5.1.1Build Number: 23.4.A.0.546 Hope I can get some support here! 

  • Proximity sensor doesn't switch off - Lumia 920

    Hi, I hope someone can help me here.  I've got a huge problem with my brand new Lumia 920. 
    When I make a phone call, or accept a phone call, it seems my phone locks the screen completely, as if I had it next to my ear (i.e. the proximity sensor), even when I don't have it anywhere near my head.
    I cannot end a phone call, or switch to loudspeaker etc. - nothing.  It is highly annoying, and I have no idea how to fix it.
    I have done a soft reset, but to no avail.
    I had a bluetooth headset connected earlier in the day, and then disconnected it.  This phenomenon did not occur prior to using the bluetooth headset.  No idea if this can have anything to do with it, but it seems a strange coincidence.
    Solved!
    Go to Solution.

    I have exactly the same problem! I am kind of happy, I am not the only one with this problem!
    First thing I did was factory resetting the phone. Of course this wasn't the issue.
    Then I thought that my proximity sensor isn't working at all - but then I started testing it. I went into a room without a light and then went back to a room with a light and display automatically adjusted the brightness. So the sensor works.
    Then I stared a phone call (screen become black) and then I put the phone just few centimeters from a light bulb and the display adjusted brightness and I could see all normally (like it should work if you don't put it near you head). Can you try this and tell me if you get same result?
    I would conclude that sensor should be somehow trimmed, but I sure don't know how to do that.

  • Lumia 920 proximity sensor not working

    It's a 5 months old Lumia 920 and already the proximity sensor stopped working!!!
    When i make a call or receive a call, when i place the phone beside my ear, or cover it with my hand just to check, nothing happens! The phone screen doesn't go black, it stays active for the entire time and the phone charge drains like crazy.
    Guess it's a hardware failure. Still if anyone has any suggestions, i will appreciate much.
    Thanks in advance.
    BR,
    Saad

    I've had the same problem. The screen won't blank during a call (like the proximity sensor isn't detecting my face/finger/hand). I keep hanging up on people with my ear. I've taken to locking my screen before putting it to my ear but anytime I get another call / text / voicemail / calendar notification / alarm while i'm on the phone (which happens a lot still) it lights the screen up again and makes it where i'm able to hang up with my ear.
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  • Locking the screen with the proximity sensor

    Hi,
    I'm hoping that there's a setting for this and I just missed it.
    According to the manual the phone has a proximity sensor so that if you're talking on the phone and it's pressed against your face, your face won't be pushing buttons.  The manual also says that it only works while making calls.
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    Any thoughts on this one?  It's one of very few things that really bother me about this phone.  If there was a way to use the proximity sensor to keep the touch screen locked while the phone is in my pocket, that would be a huge fix.
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    http://forum.dailymobile.se/index.php/topic,10305.0.html
     http://forum.dailymobile.se/index.php/topic,9642.0.html
     http://forum.dailymobile.se/index.php/topic,9529.0.html
    these might be some options for you to look at. i have not used any of those except for jukka clock and this one rocks, tho i am not sure it will server your purpose.  
    You know what I love about you the most, the fact that you are not me ! In love with technology and all that it can offer. Join me in discovery....

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