Proximity sensor reacting too close causing droppe...

I have two Nokia Lumia 800 phones and they react too close with proximity sensor causing screen to become active so when I am outdoors in brighter light calls are auto-dropped when my cheek touches the end call button on the screen. I have compared my two Nokias in Diagnostics and they react at exact same distance (around 3 cm) and I have also compared them side-by-side to another LG E900 Windows Phone in their diagnostics where it reacts 2 cm further away (around 5 cm). On the LG calls are never dropped by mistake. Would it be possible for you to change this distance in upcoming firmwares so calls are not dropped as easily?
If I am indoors in darker light or at night it is not common to see it, but during summer time and during more light it is more common I have noticed.
Workaround I have currently is to disable the screen auto on/off feature by pressing power button once after answering or calling. if you do this manually it is disabling proximity sensor screen on/off until you press the power button again.

I find it completely ludicrous that Apple can interject on this thread and say it's received too many posts and has to be shut down and a "new" thread started. Really now? Seriously? Couldn't they also simply pop in and post 'hi guys, we hear you and are working on it' ...or something to that effect? That's my main complaint really is the deafening silence. What they're basically telling us is to complain all we want, if we don't like the phone then return it for a refund ...that is if you still have your original defective phone, for all you that already swapped phones, you're beat and are stuck with our mistake for the next 2 years when you'll be upgrade eligible again. ...WOW, thanks for the statement without technically releasing one. ...I think we're all left in the dark because Apple really doesn't know what is going on with the sensor, they can't and or won't release a statement without getting the facts straight. ...but we all know one fact is straight...the sensor is dysfunctional and that alone deserves an acknowledgement. How are we to have faith in Apple to fix the issue when we're left to believe they don't think there is one.
...btw update on "my fix" ...deleting all your photos and putting the phone in your arm pit and then under your pillow is only a temporary solution, for mine sensor is on the fritz again. ...shaking my head, if only this were
funny.

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Sony a6000. EVF proximity sensor is too sensitive.

I experience problems with the sensitivity of the EVF eyecup proximity sensor on the Sony ILCE-6000. Mostly when trying to compose a shot using the LCD monitor. The camera strap or fingers often get near the proximity sensor which turns off the LCD mid use. Also I wear glasses. When the frame the glasses gets near the proximity sensor, it starts switching between the display and the EVF like crazy. This is very distracting and annoying. I request of Sony to add an option to disable the proximity sensor in a firmware upgrade. If other a6000 users experience the need to disable the proximity sensor, I invite them to write here and/or to Sony directly. Sony will not change anything while the people asking for it are few in numbers. Only wishing and hoping isn't enough.

Yes BakoKen, an EVF/LCD custom key toggle option is a necessity for the A6000. I also touched on this issue in an earlier post. But I rarely use the LCD for shooting, and when I do, the proximity sensor manages to mess up the experience. I prefer the Viewfinder for shooting. It's why I gave the A6000 a try. But even when using the EVF only, the proximity sensor shows it's disservice. When we enable the Viewfinder only in the [FINDER/MONITOR] menu. We can see that the EVF continues to be dependent on the proximity sensor. As we distance from the camera the EVF turns off. When we put the eye to the eyecup once more, we see the EVF turn on, but with a bit of a delay (about a third of a second lag). All the lags add up and create a somewhat frustrating experience. Also as I wrote above, the proximity sensor of the A6000 isn't friendly towards glasses. I think the anti-UV coating of my glasses messes with the UV-beam of the proximity sensor assembly. Which in turn makes it react like crazy. This is why I want an option to disable the proximity sensor, making the EVF always on while the camera is powered on. At least when the Viewfinder is selected in the [FINDER/MONITOR] menu.

Proximity Sensor Range Too Wide

With the iPhone being so slick (both in cool looks and to hold) most everyone will end up getting a case to protect their phone from (not if but when) they drop it. I purchased a very nice Piel Frama case and noticed after a couple of calls the proximity sensor did not release the lock on the buttons because of being in my new case. The case has a very thin yet standard case yoke that goes under the earpiece, not in front. This occasional issue goes away when the iPhone is taken out of the case...but Apple please narrow the proximity sensor to work with standard leather/wallet cases. This may be an issue with more case owners than they realized. In the meantime I have to use the sleep/wake button to hangup calls or get an open face type skin case with no wallet slots…no good.

The only thing else Piel Frama could have done since the yoke was thin already was not to include a cross yoke. Most good cases I have seen have this structure feature and not as roomy as Piel Frama at that...so my guess is more people with cases have this issue than are posting. Speculation of course.
I don't have a faulty sensor because if I move the phone up an inch the sensor allows the buttons to work during a call. I guess I haven't seen Apple's specs that were given to case manufacturers but from what I have seen it would have say "no cross yoke" to work correctly with the proximity sensors. Maybe you have a copy? Not sure if Apple can narrow the sensor range with a software update or if it reflects off the earpiece inner edges or what...but it is an issue with many cases as posted in this forum. Some I bet don't even realize it.
Small but annoying sensor issue. But I will blame Apple for not having forsight for not allowing a very standard case structure as a thin cross yoke. Mine is farther away from Piel Frama's display pictures and most cases that I have seen that have a yoke.
Message was edited by: ProtoPC

Issue with Proximity Sensor during calls

I'm having an issue with the Proximity Sensor not properly detecting when i'm holding my phone to my ear. I can confirm that the iPhone sensor is working by covering it with my finger, but when held to my face, the screen blinks as if it cannot decide to disable the screen or enable it. It results on me hanging up, putting calls on mute, and dialing numbers accidentally while i'm on the phone. This occurs on 90% of my calls. Is anyone else experiencing this issue. I would like to confirm whether this is a software issue (Proximity Sensor sensitivity too low) or a design issue (sensor now placed towards the end of the phone).
Macbook Pro, Mac OS X (10.6.4)

Hi there bobby adapa,
You may find the troubleshooting steps in the article below helpful.
iPhone: Hardware troubleshooting
http://support.apple.com/kb/ts2802
Screen won't lock or go black when answering calls
Verify mute or speaker have not been activated, just prior to placing your ear over the receiver.
While on a call hold your hand over the top third of the display, and verify that the screen is locked or goes to sleep.
Try turning iPhone off and then on again.
Issue not resolved
My issue is still not resolved. What do I do next?
Contact Apple Support.
-Griff W.

Otterbox Defender Case causing Proximity Sensor issues

I think the otter box defender case offers the best protection for my Iphone4 but I also think it is causing my proximity sensor issue. I cant make a call without the screen becoming active. I have surgically removed the built-in screen protector (and the associated glue) but I think I need to remove the small plastic pieces that cover the front facing camera and the sensor. Or I will try another case that doesn't cover the sensor. Has anyone else noticed this issue with the Otterbox case?

I notice this issue using the case however I didnt notice it until 4.1 and I removed all plastic on the front facing camera and the plastic over the proximity sensor I also removed the plastic covering the screen didn't fix the problem at all

Issue with Proximity Sensor during calls - Continued v2

This thread is a continuation of Issue with Proximity Sensor during calls - Continued. which was getting too long and causing some browsers to time out. That thread has been locked and the last post links to this thread.
See also the initial thread Issue with Proximity Sensor during calls
Thank you.
Apple Discussions Hosts

rbrylawski wrote:
Goflying wrote:
mbassoc2003 wrote:
I wish that were so. Then they would probably be taking prompter action. But the return rate three weeks in was substantially lower than most handsets at launch and only a quarter that of the 3GS. I suspect the return rate has remained incredibly low and the figures are further slewed down the way by the worldwide distribution that is now in the tens of millions.
At 5% return rate on a product I understand that becomes a 'significant event' that becomes declarable to shareholders, so we know they haven't reached that milestone yet.
a disclosable event is not triggered by a specific stock return level unless apple has entered into covenants re same. Suggest you take a look at sec rules for more info
Still, unless you have insider knowledge, you don't know Apple's buying them back at record numbers. You may be guessing, but you likely don't have proof....
agree. I don't have any proof whatsoever, just a strong gut feeling that all is very much not as rosy in cupertino as it might seem.
For a company whose culture is steeped in phreakery, apple is showing an amazing inability to exert control.
too many screw ups, too many loose ends, too many whacky hires, too many media backlashes - maybe the senior staff went into dumb-mode while steve was away for so long
null

Issue with Proximity Sensor during calls - Continued.

This thread is a continuation of Issue with Proximity Sensor during calls which was getting too long and causing some browsers to time out. The old thread has been locked and the last post links to this thread.
Thank you.
Apple Discussions Hosts

I find it completely ludicrous that Apple can interject on this thread and say it's received too many posts and has to be shut down and a "new" thread started. Really now? Seriously? Couldn't they also simply pop in and post 'hi guys, we hear you and are working on it' ...or something to that effect? That's my main complaint really is the deafening silence. What they're basically telling us is to complain all we want, if we don't like the phone then return it for a refund ...that is if you still have your original defective phone, for all you that already swapped phones, you're beat and are stuck with our mistake for the next 2 years when you'll be upgrade eligible again. ...WOW, thanks for the statement without technically releasing one. ...I think we're all left in the dark because Apple really doesn't know what is going on with the sensor, they can't and or won't release a statement without getting the facts straight. ...but we all know one fact is straight...the sensor is dysfunctional and that alone deserves an acknowledgement. How are we to have faith in Apple to fix the issue when we're left to believe they don't think there is one.
...btw update on "my fix" ...deleting all your photos and putting the phone in your arm pit and then under your pillow is only a temporary solution, for mine sensor is on the fritz again. ...shaking my head, if only this were
funny.

Confused proximity sensor?

my iphone 3GS is doing the opposite of what it's supposed to do: when i hold it to my ear, the screen stays lit, and when i take it away, the screen goes black.
this has two negative consequences: one, my ear tends to press random "keys" on the screen, and when i take the phone away from my face to hang up, the screen goes blank and unresponsive. (i can sort of work around this by putting my thumb over the sensor, which activates the screen - exactly the opposite of what it's supposed to do - and then press a button.)
it's possible that this is being caused by my screen protector, although i can't imagine how or why (and i'm not the only iphone user with a screen protector), or by something wrong with the phone. (faulty sensor or firmware bug, etc.)
has anybody else had this problem, or more importantly, found a fix for it?

i am using a (very nice) speck skin-pro case, which i thought was 3gs compatible - guess it's not. until i can order a new case, i'll just cut a larger hole in this one.
i would have expected the proximity sensors to not work at all if they are covered in black rubber, but instead they sometimes they actually work backwards - with a call active, and the phone away from my face, the display blacks out, but the display turns on when something (face or thumb) gets close. very strange.
but this at least allows for a bit of a workaround: to hang up calls or push other buttons, i stick my thumb over the sensors, which turns the screen back on.

Proximity sensor works just touching the phone

hi i have a problem with the proximity sensor , when i make a call i have to press the phone against my ear to close the screen.
Any fix for this please ? Im able to open the phone if needed.
Thank you
Danniell

The proximity sensor should activate before you touch the phone, otherwise that is not 'proximity', it is direct touch!
If you think the sensor is not deactivating the screen early enough try a genius bar appointment, they may be able to tell you if it is abnormal - it does sound less effective than my experiences with multiple iPhones.
If you have Applecare or remaining warranty there may be a replacement offer etc. You will want to backup the device before going - there is a good chance they will ask to reset the device to factory conditions. You could try that yourself if you want to help the process move faster - just test without restoring a backup, then restore the backup.

Proximity Sensor Problem

I have a problem with proximity sensor, it is very sensible to sunlight. To understand better what i am talking about look at this video posted by someone who has the same problem: http://www.youtube.com/watch?v=LvbkVY_sFYc. This happens for either incoming or outgoing calls..
What could be the cause of this problem?
Thank's in advance..

there really is not anythig that you can do about it.
unfortunately, the sensor is doing what it should. though that doesnt solve the issue.
in some cases it is worse then others.

Proximity Sensor Gone Wild; How to Check?

On the iPhone 4S, the proximity sensor is constantly on by default to support Siri. Turning off Raise to Speak is supposed to turn off the proximity sensor, and usually it does. But for some reason, sometimes the proximity sensor will come back on even when Raise to Speak is still off.
This is a problem because the proximity sensor being on means the difference between a 4-hour and 8-hour battery life for me. I can fix it temporarily by turn off Siri, then doing a hard reset. It always comes back on again eventually though.
On my iMac8,1, I can see if the proximity sensor is on with the iSight camera, which conveniently captures the IR signal from the sensor, so I can figure out if the sensor is causing problems and do the hard reset. On newer FaceTime HD cameras, this is no longer visible, which means I now have a problem and I don't know when it's actually manifesting itself. Is the proximity sensor a known issue? What can I use to detect if it's on? Better yet, is there a fix for the problem?

@piyush123
If you suspect that it is a damaged or defective sensor, I believe that it would require a board replacement. I do not think it is a separate part. But I would recommend you call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region.
http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
That way you can check on your options.
Malygris1
I work on behalf of HP
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
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Proximity Sensor Issue, But It's Not The Proximity Sensor...

So, has anyone had issues with apps that use the proximity sensor (like this one, for example: http://appshopper.com/utilities/touch-lcd-designer-speaking-clock)?
I noticed, the bright light of the sun seems to be messing it up, and was wondering if anyone else was having proximity sensor issues, without it actually being the proximity sensor (where it seems to think something is in front of it, when it is not).
When you watch the videos, please put your volume on mute, as there are outside, natural sounds and white noise, that will make you go deaf, if you have the volume on loud. The first video needs the sound on, but low.
Video of the App With Proximity Sensor Glitch
http://www.youtube.com/watch?v=Eugw2cVdWbo
Video of the Proximity Sensor Glitch, Caused By The Sun
http://www.youtube.com/watch?v=V_zEApUdc5M

its not that noone cares its that anything related to the proximity sensor has been beaten to death and frankly there is issues with it that may or may not be software related could be hardware related apple said they fixed it and they didnt fix it

N97 Proximity Sensor doesn't work quite as well?

I just recently updated my phone and it seems like the switch from portrait and landscape doesn't work quite as well. The angle at which I have to put it on landscape is steeper and it's really annoying. Anyone else have this problem?
edit: I know the firmware went through coz the lock bug isn't there anymore. but when I connect via USB it still tells me "charging" . Just saying
Message Edited by arvuitton on 11-Jul-2009 02:54 AM

hey there, what you are referring to isn't the proximity sensor lol. the proximity sensor is basically used to detect when your face is close enough to the phone (i.e. when pressing your ear against earpiece), so that the display switches off to stop accidental presses of the screen, and to conserve power by turning the backlight off. anyways what you are referring to are the sensor settings for the accelerometer in your phone. i don't have a N97 so can't vouch for what you're saying, although it may not exactly be a bug, rather a tweak of the accelerometer settings. from memory, the N97 charges via USB, does it not? this behaviour will be automatic upon plugging the cable into your PC. i doubt that there is an option to turn it off, though i am not exactly 100% sure about this. this behaviour may be changed in future firmware updates or it may not, as the phone relies on USB charging as its sole charging method. but its not really a bug as such.
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N8 - Proximity Sensor During Calls is Killing me, ...

Hi guys
again and again .. the proximity sensor is driving me crazy almost 90% of my calls faces End mute hold and bla bla bla ... the cheek keeps touching the screen and hillarious clicks are made during calls ... i swear every single call faces end mute hold .. am too disappinted am avoiding calls now !!! Nokia were is the solution ?!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!??????????????!!!!!!!!!!!!!!!!! and where the hell is the red button for quick ending calls or quick quitting menus !!!!!!!!!

Thank goodness I'm not the only one....my N8 keeps putting people on "hold"!!!
I keep talking and they hang up on me! Nokia, seriously, this should not happen. My sister calls me Brittney Spears... since she wears a headset a lot...LOL.
Grrr...it's so annoying....!!!
UHHHH!!!!
Attachments:
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C4 - Issue With Proximity Sensor

Got my xperia c4(E5363) this afternoon and noticed an issue with the proximity sensor. When I make a call and bring the phone near my ear, the screen becomes black BUT it does not recover even when I take the phone away from my ear. It remains black only. Even pressing the power button does not help.The only workaround is that I have to remove the sim, which causes the phone to reboot. Once its up, I need to shut it down again, re-insert the sim and restart. pls help !!!

just back from service centre. you were right. it was the screen protector !!!!It has been removed and the phone works like a charm now.Many thanks for your help !!!!!!!

Proximity sensor reacting too close causing droppe...

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