Proximity sensor/screen issue during call

My screen goes black during call as normal
But the screen can still register touches
This made me end call(via my face)several times!
Anyone else with similar issues?

Cheers
I had a fault with reception on a ip5 and sent it into AppleCare by post one phone call and next day prepaid box came that I then took to the post office
Apple received it Tuesday morning I had a replacement Wednesday morning now that's what I call service
So far I'm £7.50 out of pocket as I had to send this z2 back in a box a bought and a bag because it had a battery in then insurance on top
Sony
Sony
Sony hang your head in shame appalling customer service even Htc do it better some calls to pick it up and brings it back fixed
No money to pay on my part
Will never buy another Sony product until customers come first

Similar Messages

Is anyone else experiencing screen activation issues during calls?

I got my iPhone in the first batch from VF. Since then I have not experienced any of the issues reported as common faults such as the signal loss - however, I have a new one - the screen on the phone activates itself after a length of time (sometimes a while into a call, sometimes after only a couple of minutes) - this means, when I am happily chatting away the screen activates and my face is happily touching all the buttons on the screen - majority of the 'end call' button! At first I thought I was going crazy, maybe it was me holding it funny, but now I know I'm not!
After doing a bit of googling a few o2 users have reported this issue too - does anyone else have this problem?
Its very irritating. For example, last night I was on the phone to my partner, and the call ended twice - the first time I actually managed to type out a very garbled email to someone!!

It's the proximity sensor, and there are hundreds of posts on here about it. It's not affecting every device, so make an appointment with an Apple Genius, pop instore and get it swapped out.

E7-00 screen lock during call

Hey
I have an annoying problem with my phone: the screen lock doesn't seem to work properly during calls. The lock goes off during calls, and very often the call is accidentally put on hold, ended, or put on speaker because of unwanted touch events.
Is there a fix or workaround for this issue?
E7-00
PR 1.1
014.002.263.03
Solved!
Go to Solution.

Never had that issue. It seems a buggy prox sensor.
Try installing PocketLock ( http://store.ovi.com/content/35377 ) (free) and then run it and back to homescreen. Try your finger near the E7 logo. My device locks when the finger is about 1cm far from the screen.

Light sensor not working during calls

My iPhone 4 has been working fine since May, until recently...when my light sensor wasn`t working really well, when i am on a phone call, the screen doesn`t turn off even though i place the phone just beside my ears and this is very annoying as my ears will touch the loud speaker button and i have to turn it off frequently during a call...but the sensor works fine for the screen brightness as for auto brightness, i have only dropped my phone once, never been jailbroken before..i have also restored my phone, reset all settings in the phone but none of them helped, is there any alternative way to solve this annoying problem?

The sensor you refer to is a proximity sensor (not a light sensor) and is not sensitive to light. It is sensitive to an object close by, i.e. your ear, face or a case. This can be tested by playing a voicemail and placing your finger to the left of the earpice... the screen should go dark.
Try removing your case. If still a problem, it will likely be covered under warranty.

Nokia x proximity sensor functionality issues?

I'm using nokia x and found a setting (Turn on Proximity sensor) in it that states it will dim the display when attending a call .
It works as like a light sensor (automatic brightness reduction) and it seems proximity sensor is not present.
CPU z app shows a record for the proximity sensor but doesn't show any reading all the time.? Is this issue only on my device ?
with regards,
Pradeep V R

No.. the display doesn't go black. On a first time after restart, proximity works for one single time and display goes black and thats's the end.Sensor stops working.No touch response.No power button wake up.It doesn't resumes whatever i do.Only thing to get display back again is when the call ends.When i turn off the setting, light sensor seems to work and dims display, but never wen't black.
When i try CPU Z app after a restart, the proximity sensor reading shows 0cm and it never changes. Closing the app and opening it again shows null value.
I do a factory reset and it doesn't change anything.
with regards,
Pradeep V R

N8: question about screen lock during calling

I really like my N8 but there's annoying thing. While I'm calling, in the most cases the screen turns on and with my face I press the buttons on it. So I always end my calls unwantedly or turn on the speakers...
Is there any solution for that? I've not found any settings or software for that yet.

Sounds like the proximity sensor is faulty on your phone. You should have it checked out at your local Nokia Care point.
You can find your nearest Nokia Care Point at:
For UK
http://www.nokia.co.uk/A4228006
For Europe:
http://europe.nokia.com/A4388379
For Asia-Pacific
http://www.nokia-asia.com/A4416070
Elsewhere:
http://www.nokia.com select your country, go to the support section, then select repair.

Screen blanking during call - Galaxy S4

Greetings
I have BT Smart Talk installed on a Galaxy S4. Installation went OK and application appears to lauch perfectly. When attempting to make a call, I can dial the number but immediately I press the green "phone up" button at the bottom of the dialler page, the screen goes grey (not black - unlike with a normal call) and there is nothing displayed at all - a completely blank grey screen. I can continue with the call, but I cannot end the call and none of the buttons on the phone seem to work while this app is controlling the phone. If I drag the screen from the top, I momentarily get the "end call" screen, but it is desensitised and the red "phone down" button does not work. The only way I can end the call is to power off the phone. I have tried deselecting "Turn Off Screen During Calls" in call settings but this makes no difference to the BT App - only to the phone's own dialler. Any thoughts?
Richard

Hi rjmeado,
This sounds like it will need to be looked at by the Smart talk team. Please use the 'contact the mods' link in my forum profile under the 'about me' section to send in your details and we'll get this investigated further. You can find the link by clicking on my username.
Thanks
Neil
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Screen unlocking during call

During calls I'm unable to pass lockscreen where I have to enter 8 letters password.
Screen is working I can change keyboard, run camera, return to call etc, but when I press password field to enter password nothing happens (keyboard is not showing). It passes right after disconnection. I'm using Z1C with KK 4.4, but I don't remember if it also happened on 4.3
To moderator: I created this topic in wrong forum - please move it to Xperia Z1 compact. Sorry.
Solved!
Go to Solution.

Boot in safe mode,see if the same occurs:
http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008
All we have to decide is what to do with the time that is given to us - J.R.R. Tolkien

Screen shutoff during call

Ive noticed during phone calls my cheek will mute my calls or put them on speaker phone. All other iphones I have seen the display shuts off when the phone is to your ear.
Do i need to adjust a setting to prevent cheek selecting?

Do you have any kind of antiscratch screen protector on the phone? It could be intefering with the cheek sensor (located just to the left of the speaker).

Unnecessary screen touch during calls

During a call, when the phone is near to my face, the screen display turns off but the screen can still sense the touch.
I am busy on the call and the screen keeps on taking unnecessary commands by the touch of my face.
Please suggest a solution.

This is not normal,while the screen is off there shouldn't be any touch registered.Check if the same occurs in safe mode:
http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008
All we have to decide is what to do with the time that is given to us - J.R.R. Tolkien

Screen lock during call

I'm sorry if this has aleady been dealt with but couldn't find anything on it.
Is there ANY way of getting the screen to lock when on a call as I'm constantly putting people on hold, mute and even dialing other numbers when on a call as my face touches the screen? I'm sure it can't just be me and my big face?!

do you have a case on the phone? If so, take it off and try using the phone.

Microphone issue during calls

When I get a call or I call someone the microphone works for just one second and after that is turned off. The microphone is working well in other applications like "sound recorder". I tried factory reset and even repair with pc companion for several times but nothing changed. I have the same issue even when connected to my car kit. I also tried playing with sound settings like noise suppression, filters etc still the same thing... Any ideas?

You should contact your local Xperia Care
http://support.sonymobile.com/global-en/contactUs/
"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Occasional black screen issue during bootup

I sometimes get a black screen when I boot into Windows 7. For instance, when I hold down the option key, and I choose the Windows partition, I think it accepts the command, but once it does the usual routine of going black then showing a flashing white cursor (which means it has successfully booted into Windows) it sometimes stays at the black screen. Then I hear the chime like it's booted in and it's on the Windows desktop, but I can't do anything because of a complete black screen. So I have to do a hard shutdown, then do the process again, at which it starts booting into Windows properly.
This doesn't happen all the time, just occasionally. Once I'm in Windows, I feel perfectly safe. But when I even think of booting into Windows, I get the feeling that it just might not boot correctly.

Same here,I have a computer Lab with 25 iMacs and for no particular reason they sometimes hangup with a black screen and curser. Sometime I can boot to Win7 disk and do the repair your computer option and it will boot, do the same thing to another and it will not boot. Come back tomorrow and the one that would not boot is now working fine. I have also gotten to the command prompt and done the C: bootrec/fixboot and that might work one day and then it will not work the next. any ideas?

My proximity sensor doesn't work after call waiting

My proximity sensor works fine during calls. Until someone calls in while I'm on the call. Whether I answer or not, when I pull it away from my face it activates the screen as it should, but it never turns it back off when I continue the conversation. This ONLY happens with call waiting. once i press on the home button and unlock the phone it works fine, knowing that i had a replacement for the phone for the same fault and now and i don't know what to do as my brother's phone is exactly the same however it works fine.
I have an iPhone 6 running 8.2

Try removing your case. If still an issue, take it in to Apple. You have a 1 year warranty.

Lumia 800 constant blank screen during calls

hi guys,
I have a nokia lumia 800,
when im on a call the screen stays blank so i cant access any of the in call options? i dont have a screen protector on the phone, i have run the diagnostics app and the the proximity sensor is responding fine!!! so it leads me to think its a software issue? is this a common problem or am i doing something wrong?
hope you can help.
daniel

The screen gets turned off during a phone call when the proximity sensor is covered. This is done to avoid accidental touch screen actions when you are in a call.
If the screen gets turned off immediately when dialing a number or receiving a call, check that your phone does not have any object which may cause detection. There are various non-Nokia original screen protectors sold in the market which cover the proximity sensor causing blank screen issues during calls.
You can take the following steps to check the issue. If the screen keeps turned off, the protector may not be of the right size and will block the sensor on the upper part of the front side. Then either remove the protector or cut off the plastic from the blocking area.
Make or receive a call with the phone.
Once the phone is in a call place your hand 1cm above the screen and display will turn off.
Remove your hand and display shall turn back on.
Repeat the test steps 1,2,3 for 3 times to verify the proximity sensor function.
If i have helped at all a click on the white star below would be nice thanks.
Now using the Lumia 1520

Proximity sensor/screen issue during call

Similar Messages

Maybe you are looking for