Proximity Sensor: What if Apple told everyone to use their headsets?

That's essentially what they're doing by providing free bumpers. Not everyone is going to need it, cuz not everyone is going have reception problems. Though, the underlying cause for reception error (placing the antenna in an area where a user is likely to bridge it) will still be there.
My point is, what if for those people experiencing the Proximity Sensor issue, Apple just decided to say hey... use the speakerphone, use the supplied headset, or just hold it away from your face?
At least they finally addressed the problem, but it seemed like an after thought. Till the problem is fixed, I've been using the headset, but the thing is I shouldn't have to.
BTW: I can't return it, cuz my 3G is gone and my ultra-durable-scratch-resistant screen cracked (my fault, I know :p)

w7ox wrote:
Demarius wrote:
BTW: I can't return it, cuz my 3G is gone and my ultra-durable-scratch-resistant screen cracked (my fault, I know :p)
Would a cracked screen affect the operation of the proximity sensor? I wonder.
Phil
Nah.. I was experiencing the problem before I accidently dropped the phone. I had took it in to an Apple store, and they offered to replace the phone for me, but I had to come back when I had more time and a day off from work. Well the day, I was supposed to come in, was the day I dropped my phone. MY BAD!!!, oh well.. hopefully it's a simple software fix.

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    Thank you for using Apple Support Communities.
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  • What changed in proximity sensor software

    For those who don't follow the HUGE thread about the proximity sensor, here is what I've found changed with 4.2.1 and the proximity sensor.
    I ran three different tests and one had a HUGE change - entirely repeatable. The other two may or may not have a small change which would help people.
    Two of these tests can be seen for reference here:
    http://picturehawaii.blogspot.com/201009_01archive.html
    The big change was in test #6 where you VERY slowly lower a card over the sensor. With 4.1, the screen would first turn off around 2 inches, but as you continued to lower the card, it would come back on around 3/4 inch and continue to flash on and off down to 1/4 inch. I've even gotten it as low as 1/8 inch!
    Running the same test with 4.2.1, it still went off about the same initial distance, but even after 5-6 tests, it didn't come back on as I continued to lower the card. Same hardware so it seems to be a software change.
    This isn't something that would compare to a real world situation, but it does show something has changed.
    I ran another test (test #3). This was harder to quantify since I could still get the distance down to 1/4 inch or a hair less. However, my impression was that it took more effort to get it down that low. Sorry, but there is no way I could test consistently enough by hand to be sure.
    But, if it does take more effort, remember that moving the phone further away for 2-3 seconds resets the distance and this change would mean more time for someone to just happen to move it in a way that resets it - then the process has to start all over again.
    Assuming my impression is correct!
    My third test is similar to #3 on the video. But in this case, I pretty quickly move the card down close to the sensor to mimic putting the phone up to your ear fairly quickly. After that, all movements are very slow - I move it up to see where it comes on, then down till it turns off as slowly as I can. I simply keep reversing direction to see how low I can get the screen to still be on. I was able to get about the same distance as with 4.1, but, again, I had the feeling it was taking longer to get it that low.
    Starting from the bottom and moving up slowly has the screen initially come on around 3/4 inch or a hair more. New version may be a sliver higher, but, again, I can't test that closely by hand - especially the way my hand shakes!
    In short, there is certainly one change in how the proximity sensor is programed. There may be others, but I can't tell for sure.
    I think it is safe to say that any improvement - whether in distance or how much effort it takes to reach a low distance - will mean a significant number of people will avoid or greatly reduce their problems.
    I'll probably be testing periodically to see if that big change continues. We've all seen people before who did an upgrade (or restore) and had things get better only to later report the problem returned!

    Yep, I'm still on this topic - and still the person who can back up their comments with actual video tests that are consistently repeatable.
    Certainly there is a hardware component, but it seems quite clear that software is involved. That's where testing comes in.
    But please, feel free to explain to me the following based strictly on hardware:
    1. Why before 4.1, the distance most people were finding the screen would first turn off was less than after 4.1.
    2. Why do people report seeing the sensor glowing red (higher power) after 4.1?
    3. Why is it that I could consistently get a 4.1 phone to light up using test #6 all the way down to 1/8 or 1/4 inch, but haven't been able to do it even once with 4.2.1?
    I'd love to know what changed in my HARDWARE during this time.
    Now, I can't explain why the software does what it does, but it is clearly doing something that was changed more than once. Sometimes software doesn't do what was planned.
    If you feel better about posts that just say, "My sensor doesn't work" and then goes on to claim it is hardware (or whatever you want), fine. I prefer to gather as much info as I can, hopefully from other posters to see what kind of consistency (and variation) we get. It helps to narrow things down.

  • Is apple ever going to respond to proximity sensor problems?

    apple has responded to the antenna problem, how about this one? i HATE my iphone becaus eof the proximity sensor problem. i hang up on calls all the time.

    I had the same problem. I took it to the Apple Store. The man helping me said that the sensor was hardware. No software fix he was aware of. I demonstrated the problem to him. He brought out a store phone to compare to. He simply said "I'm sold" and he brought me a new phone immediately. He also placed mine in a special case with my name printed out on the label to be sent to Apple so that they could examine the phone and try to learn more. Indeed, I believe that they are concerned, but I also believe that they will have to have more returns before it becomes a serious issue to them. By the way, my new phone is "better" but I still occasionally "Cheek dial" or hang up on people. I have found that sliding the phone back a bit so that my ear canal is not directly over the sensor works, and I can still hear the call. Hopefully a software fix WILL resolve this, since a reset has helped some.

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