PS BE 8.00c Rev 2 Software Update Option Not Available

Despite being logged in with Full Admin rights, PS BE 8.00c has the "Software Update" option (Tools > Options > Software Update) grayed out. Additionally, the Help > Check for Updates... method results in nothing happening.
I am unable to apply the Rev 2 hot fix and unfortunately, need to prepare mailings that use the sortations addressed by said fix.
Please offer advice.

James,
I would suggest checking out the knowledge base note -  1309275 - Troubleshooting issues with the Automatic Update feature - Business Edition/DeskTop Mailer.  In this note you will find references on fixes if you have issues with Auto Update.  To access the knowledge base go to the SAP website - http://service.sap.com click on Help & Support.  You will see the option to search for notes.  There is a place to enter a note number where you can put the number I listed above.
Also if you have a firewall you would want to be sure to allow the software access through the firewall.  This can be done by allowing DTM32.exe (for DeskTop Mailer) or BUS32.exe (for Business Edition) as a trusted application.
There are other fixes also if that doesn't help listed in the KB article I mentioned above.
Thanks,
Kendra

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