PS cc 2104 downloaded but all files under the help tab are inactive

I downloaded CC and then PS and Bridge. The CC pane stated that both were downloaded correctly and I checked that they were 64 bit versions (working with a win 7 64 bit pc).
The programmes appear to be working OK and interacting correctly with my pre-installed LR5.5 but there are Several odd problems:
- none of the active tabs in CC pane (information, tutorials) work
- none of the active options under the PS Help tab work and I get an error message telling me that the Browser was not installed correctly and that I need to reinstall
In contrast, Bridge cc 2014 (installed at the same time) works without problem and the help files are accessible
I have done this reinstallation 3 times, then spent 2 hours "chatting" with Adobe technical support who were able to confirm my problem as described but were unable to resolve it for me
Does anyone have any clues as to what may be going on and how to resolve it - please

Interesting, I just checked Bridge and following the intervention of the Adobe help specialist last night (I gave him remote control of my PC as it was quicker) now I can't access the Help or Adobe Support centre from that either (no error message, just no response)
I wish I knew what the heck was going on!

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