PS CS5 upgrade to PS CS5 extended problems

Hi I've just upgraded my standard PS CS 5 to the extended version. It downloaded with no problems and also appeared to install with no problems
but the PS I have still seems to be the standard version. How can I check this and if it is still the standard version what am I doing wrong.
Thanks hugely for any help.
Cheers,
Philip

I am having the same issue.
In about PS Splash it only says CS5. Does not show the "extended" like it does on other machines.
There is no 3D tab/section.
I was able to sucessfully upgrade 2 other machines.
But the third is giving me a hard time.
Here is what I have tried...
Remove all CS5 apps (not prefs).
Installed on a new Admin account.
Machine is a Mac Pro Xeon 8 gb ram OS X 10.6.4
Any suggestions are appreciated

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I have photoshop CS5 Extended problem comes when I try to install it as I cannot seem to find an unzip program that will do it

I have photoshop CS5 Extended but my motherboard flashed over so I have now purchased a new computer and of course wish to download another copy, I have my Serial No from my account and I have downloaded a new copy of the program, the problem comes when I try to install it as I cannot seem to find an unzip program that will do it as they are asking for file names etc which of course I don't have until I unpack it !! can anybody please advise what program will unzip this automatically bearing in mind there are two files with the download. Or is there a way that I can download without having to unzip?
Thanking you for your help.

download both the exe and 7z, put both in the same directory and click the exe.
Downloadable installation files available:
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Photoshop Elements: 13 |12 | 11, 10 | 9,8,7 win | 8 mac | 7 mac
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HELP! Photoshop CS5 to CS5 Extended Install PROBLEM!

I had photoshop CS2 and Illustrator CS2 since they came out. I just recently (November of 2011)upgraded to Photoshop CS5 and Illustrator CS5, those installs went OK, I did forget my login info but a call to Adobe got that all figured out.
Now I only "Play" in photoshop and illustrator at home for my own entertainment, and really barely used the CS2, so I am still just a newbie playing around in photoshop and illustrator.
Anyways, after watching a bunch of Photoshop CS5 Videos, I realized that Photoshop had an "Extended" version with 3D I was unaware of. So I wanted the Extended version, I called Adobe and he said I was 37 days out on my Photoshop CS5, so all I could do now was Buy the Extended version or buy the Upgrade Extended version, since my CS2 was already used for the initial photoshop CS5 upgrade. But since I upgraded my Illustrator CS2 to CS5 a week later he said I could Return that if I wanted.
He brought that up in the convo, not I.
So I Bit the Bullet, AGAIN, and bought the Photoshop CS5 Extended Upgrade to Upgrade the Photoshop CS5 I had just upgraded too.
Let me say this, ALL are Legal Copies ALL Legit. (Before someone says anything about that.) CS5 Photoshop and CS5 Illustrator were bought from Amazon, by Amazon Not one of there outside sellers, and so was the Photoshop CS5 Extended Upgrade.
My Problem is, I cannot Install the Photoshop CS5 Extended? As I am installing it asks for the code, I type it in, then if has two photoshop things listed, one 64 bit and one 32 I believe. But also above them says "Already Installed" with a >! in a white dot. Hovering my mouse over it it says "If you select any of the below to install again it will be installed it the current file location."
I go through the Install and I still have the Regular Photoshop CS5 NOT the Extended Version???
Box and top of the DVD says Photoshop CS5 Extended on them. But the offered install files that are offered on it that say "Already Installed" above them in the installer , Neither one says anything about Extended just ADOBE PHOTOSHOP CS5.1 ??
I went to Adobe and talked to a live chat guy but after he took my email and ALL of my serial #'s for ALL of my Photoshop products, had me try installing it again, and then just said I had to Call Adobe Tech. (That was Useless, they should just CLOSE the live chat thing if they can't do anything.)
Anyways, with NO Photoshop CS5 Extended getting installed on my PC Win7 64 bit I3 cpu with 8 gigs of ram, my Adobe Account on my "View Product Registration" Page it now Lists the serial # and info as of 1-1-2012 as having Registered my Photoshop Extended Version 12.0 with all my other registered Adobe software.
So HOW can I get the Extended to actually Install? I Opened the files on the DVD and really don't see anything that even says Extended on any?
I had Amazon OVERNIGHT this Photoshop CS5 Extended Upgrade to me so I could as Bert Monroy says, "Play, just Play it's the best way to Learn Photoshop." over the new years weekend, now I sit here frustrated instead.
Maybe I will email him, maybe he knows what to do, he has always replied to my emails and has Signed my Photoshop books authored by him. (Nice guy very helpful.)
Any info/help much Appreciated.
Thanks

Please explain this? I never done that before.
In Help I clicked Deactivate and then see a pop up box with 2 choices, Suspend Activation or Deactivate Permanently.
I hit the Cancel button at the bottom for now.
If this don't work I will Call Adobe on Monday and hopefully get it all worked out, or I will be packing up Both CS5 Upgrades I just bought and send them both back to Amazon for a full Refund.
This should NOT be such a P.I.T.A. just because a few kids hack and use photoshop without actually paying for it.
I am 50 years old BTW, and Paid for my Legit copys, but I gotta jump through Hoops as punishment for a few who don't pay.
Myleniums answer sure sounds like a big pain in the a** to go through and I'd just Return the CS5 stuff, Including the CS5 Illustrator I just upgraded as well. As a Amazon Prime Member they will take it all back and refund me my cash.
As a rare user, just for myself at home, I only Upgraded because I knew Adobe only allowed you to get 3 versions behind before you had to rebuy the full install software all over again so I waited until I thought it was getting close to CS6 coming out and I would Not be able to upgrade at the upgrade pricing. And the CS6 Licensing I read about coming up does NOT appeal to me.
So CS2 or CS5 will be it for me and Adobe. As a Hobbiest I cant afford to do upgrades for each new version. /i heard starting with CS6 you will be Required to upgrade when the very next one comes out, not able to skip a version. Or even some silly monthly fee type thing, Never will I pay a Monthly fee for software use.

I Had CS5 Extended and the Installer Upgraded me to the CS6 Standard Version

Can someone explain this to me in terms I can understand?
I was happily running CS5 Extended which I purchased about a year ago.
I installed the CS6 Beta and it installed the Extended version, which I assumed was the only beta available.
I pre-ordered CS6 about a week ago. When the script asked me what version I had, I checked CS5 Extended. It made no reference to CS6 Extended nor did it ask me which version I wanted.
I just downloaded and installed CS6 about an hour ago. I removed the CS6 Beta first as instructed. I registered the install with the serial number I was given.
I now have CS6 Standard! What must I do to get the Extended version I was previously running?
(Also, there is a bug still extant in CS6 Bridge I was going to report the other day only to discover Adobe had made the CS6 Beta forum Read Only. Let's get this Standard versus Extended problem fixed first.)
Gerry

Sounds as if the serial number Adobe gave you is for the standard version. Perhaps a mistake on their part or perhaps an ordering error somewhere along the line.
I have the CS5 Design Premium and I also have CS4 Extended. I decided not to upgrade the CS5 DP so I just upgraded CS4E to CS6E. No problems at all with the install so far.
Oops, a problem! Camera Raw as shipped with CS6 does NOT support the Canon 5D Mark III. What a bummer. Looks as if Adobe dropped the ball.
Message was edited by: CR Henderson

CS5 extended upgrade doesn't install over CS5

Trying to install a purchased CS5 extended upgrade over an installed CS5: DVD loads, and says "CS5 already installed". I notice that the icon on
the disk doesn't call itself "extended" -- it is as though the disk, though labelled correctly on the box, doesn't actually contain the extended version.
I've tried the "chat" method of help from Adobe -- which is frustrating in many ways -- and they at least claimed that the serial number was correct. If I
continue the installation, it will, in about a minute, put in a few things, including an older version of ACR, but Photoshop itself is unchanged, and certainly
not the extended version.
Anyone who has done this successfully, did the icon on the installer call itself "CS5 extended"?
The "chat" helper tried to establish an "adobe connect" session, without success. I'm very afraid to uninstall my CS5, on which I
depend! -- because then the upgrade installer may say " no product to upgrade!" Short of another solution, I guess I am
out my 384 dollars.
Don't know what to do next!

Steve --
The chat, though it came up quickly enough, was frustrating in that
a. It was hard to make them understand the problem
b. Every time I went to do something they suggested, the chat was
lost and I had to start all over again (that's why it was "they").
Finally, I realized that I could tell them the case # so they could
get up to speed. But they continued to ask the same questions over
again. We never got to any possible solution.
c. The real issue is that I didn't understand that "extended" was the
same program, so I don't think my problem made sense to them.
I did (with some trepidation) deactivate, and the reactivation worked
fine. If I had downloaded the upgrade from Adobe, I think the situation
would have been clear, but because I bought a boxed DVD, I assumed that
it was a "different" program, as it was when I upgraded my wife's CS4 to
CS5.
Anyway, I'm all set now, and thanks again for your assistance and
suggestions.

Upgrade Photoshop CS3 to Photoshop CS5 Extended

I recently purchased Adobe Photshop CS5 Extended upgrade for Windows, thinking I have no problem upgrading to this version. I did not realize it wasn't compatible with Photoshop CS3 until I tried to install it today. Is there anyway I can install the upgrade without having to purchase a new program?

There should be no issue regarding compatibility between the two versions... they are functionally independent of each other. There might be a compatibility issue with your computer operating system if anything, in which case it is less likely a newer version is going to work any better. Maybe you misworded the description of your problem?

CS5 Extended Upgrade -- No CS2 Option

I recently upgraded Photoshop from CS2 to CS5 Extended (I bought the CS5 Ex upgrade on Amazon), but the CS5 Extended installer actually didn't recognize CS2 as a valid upgrade path (only CS3 Ex, CS4 Ex, and CS5 were in the "qualifying" dropdown). So my CS2 serial didn't work. Even though Adobe seems pretty clear on this:
http://www.adobe.com/products/photoshop/photoshopextended/upgrade/?view=available
So I had to call Adobe, and spoke to three different reps who said 3 different things -- (a) CS2 was not eligible as an upgrade path, (b) CS2 Extended was necessary (is there even a CS2 Extended?), and (c) that it could be done, but it's called an "upsell" and it's at a higher price point than the upgrade.
None of these fit what Adobe has on their site though...
Eventually they said that they were sorry that I was confused (I didn't want to debate) and they gave me a special process/code to bypass get by the CS2 omission. So although it was a bit frustrating to waste that time on the phone after the Adobe site was wrong, I'm glad that Adobe has a way to work it out.
But I though it was odd that the CSRs would not recognize the problem/discrepancy, and I don't feel like going through this again when I need to install CS5 Ex on a new computer (since I know my CS2 serial still won't power the CS5 Ex installer).
Anyone else upgrade from CS2 to CS5 Extended and have this issue (I saw one other guy on this forum have the issue but I have to figure more people have had it, and that Adobe has to fix/catch this)?

Thanks all for the replies/help. I've marked the answers as helpful/correct, and yeah, I guess most of the retailers I checked didn't make the differentiation.
Maybe Adobe was originally going to "two-tier" the pricing, so maybe that's why there are two different products that are basically the same?
Either way, I guess I've been out of the SN/upgrade loop for a while. I appreciate the help and patience with my ignorance

Cannot direct upgrade from Photoshop CS2 to CS5 Extended

Despite the information in various spots on Adobe's website, it appears that it's not possible to simply upgrade from Photoshop CS2 to CS5 Extended. After entering the CS5 serial number, the installer asks for the serial number of a "qualifying product". This includes a dropdown list that only has
Photoshop CS5
Photoshop CS4 Extended
Photoshop CS3 Extended
Here's the view:
Entering the CS2 serial number == fail.
A call to Adobe support get past this issue, basically reading out a challenge/response from the installer to the guy on the phone. But this seems remarkably stupid to me. Was it really more effective to force me (and anyone else following this upgrade path) to call tech support just to install the software I just past $350 for? And if this was the plan, why not SAY SO ON THE ADOBE WEBSITE?!?
Has anyone else run into this issue? If so, was calling tech support the only way out?

You are correct in wishing Adobe made it clear that you do need to go through Customer Service to accomplish this.
Most users make the purchase through Adobe and straighten this out before installing.

Problems installing plug-ins (and even Adobe updates) to Photoshop CS5 Extended on a new Win7 64-bit laptop.Instead, a message box pops up on the CS5 screen saying "could not complete your request because it is not the right kind of document."

Problems installing plug-ins to Photoshop CS5 Extended on a new Win7 64-bit laptop. (Same CS5 and plug-ins installed OK several years ago on a Vista laptop. Now I'm just trying to migrate everything over to the new laptop.) Even some Adobe updates won't install. Instead, a message box pops up on the CS5 screen saying "could not complete your request because it is not the right kind of document." Any solution?

CS5's automatic update mechanism is broken, perhaps because it is no longer updated and can't cope with the newer ways of updating.
So this means you will have make a list of the updates that failed, go here: Product updates
and manually download/install from there.
Gene

I am getting an error encountered problem with the display driver for my Photoshop CS5 extended

I have Windows 7 and have used CS5 extended with no problems for quite a while now.
Last week I started up CS5 and received the error:
"Photoshop has encountered a problem with the display driver and has temporarily disabled GPU enhancements. Check the video card manufacturers website for the latest software. GPU enhancements can be enabled in the Performance panel of Preferences."
"Please close program and uninstall and re-install if problem persists"
I was able to edit, however when I went to save my work it would not do so. The following error came up.
"Could not complete the command because the extension could not be loaded"
"Could not save a copy as .....because of a program error"
I checked to make sure I have the latest driver, I also uninstalled and re-installed the program and I am still getting the errors.
Can anyone help with this?

Error 1402 | Error 1406 | Acrobat, Reader

Photoshop CS5 and CS5 Extended upgrade confusion

Hello,
I recently upgraded to Photoshop CS5 from CS2 in the last couple of weeks as I was in need of a program to edit videos in and wanted to upgrade my Photoshop anyways. However, I soon realized that you cannot edit videos in CS5 and it is instead CS5 Extended that I needed. Unfortunate, I know. Should have done my research .
If I wished to have Extended now, is upgrading YET AGAIN from regular CS5 the only option I have or is there some other option to switch what I bought, pay the difference, and get what I needed in the first place?
Thanks!

There is no "swap", indeed you'd have to buy a sidegrade. But frankly, and I really don't mean to be rude, "editing" videos in Photoshop? Seriously? Unless your kind of editing focuses on paint-centric stuff like rotoscoping or artsy effects or you do animatzed web banners at most, this is slightly more than insane. PS doesn't deal with even some basic stuff that's commonly associated with video/ film processing and even Premiere Elements can do many things better not to speak of the "big" Premiere, After Effects and other such tools.
Mylenium

Problem Installing Trial of Photoshop CS5 extended edition

I have been trying to install cs5 extended from the adobe website.
people keep telling me that my problem is my computer doesn't meet the system requirements but I have checked them and it does.
Also my sister has the exact same computer and she had no problem installing it.
It gets about 19% through the installation before it stops and says: there were problems with your installation.
Could someone help me please, I'm buying photoshop through my school soon but I don't get it for a few more weeks and I have an photography assesment due in a week.
--------------------------------------------Summary--------------------------------------- -------------
ERROR: Set payload canceled status
ERROR: Payload {02731921-5711-4E7A-A898-D6BCF0F2A1CD} has an action "repair" but no resultState
ERROR: Payload {033E378E-6AD3-4AD5-BDEB-CBD69B31046C} has an action "install" but no resultState
ERROR: Payload {03B6AF5B-A024-43DE-8DD2-8FB7B6A4149A} has an action "install" but no resultState
ERROR: Payload {08D2E121-7F6A-43EB-97FD-629B44903403} has an action "repair" but no resultState
ERROR: Payload {0A6FC585-E761-4776-A4F3-BDA1E4FE1B7A} has an action "install" but no resultState
ERROR: Payload {0D067D13-C3D7-4EA6-B346-740CD91FD547} has an action "install" but no resultState
ERROR: Payload {0F3647F8-E51D-4FCC-8862-9A8D0C5ACF25} has an action "install" but no resultState
ERROR: Payload {15FEDA5F-141C-4127-8D7E-B962D1742728} has an action "repair" but no resultState
ERROR: Payload {1D830E80-28A4-11DF-A025-0024E8692489} has an action "install" but no resultState
ERROR: Payload {2EBE92C3-F9D8-48B5-A32B-04FA5D1709FA} has an action "install" but no resultState
ERROR: Payload {2F6B67F4-A2BB-45D7-A80C-25FF646CC1C5} has an action "repair" but no resultState
ERROR: Payload {37AB3C65-E02C-4DCF-B0E0-4C2E253D8FA3} has an action "install" but no resultState
ERROR: Payload {39CB2E53-5326-4939-8B5A-0402C6EFBFE3} has an action "install" but no resultState
ERROR: Payload {3BF96AC2-0CA1-11DF-B07B-459956D89593} has an action "repair" but no resultState
ERROR: Payload {3F023875-4A52-4605-9DB6-A88D4A813E8D} has an action "repair" but no resultState
ERROR: Payload {4438C826-1FD0-4D04-A70B-24FE1580AB21} has an action "install" but no resultState
ERROR: Payload {54F4466A-091A-46DA-B697-43D55CEF9DF6} has an action "install" but no resultState
ERROR: Payload {56540320-C921-1029-83D9-FE864D1FC1DF} has an action "install" but no resultState
ERROR: Payload {635FED5B-2C6D-49BE-87E6-7A6FCD22BC5A} has an action "install" but no resultState
ERROR: Payload {6B485102-4593-43F6-BA45-F14D690B0C64} has an action "install" but no resultState
ERROR: Payload {6C7D437A-D2E9-4FE9-A4D9-A6329860835C} has an action "install" but no resultState
ERROR: Payload {6D96660C-1444-410E-9A84-681C0AFB8937} has an action "install" but no resultState
ERROR: Payload {6E505C8F-2896-11DF-9B64-0013724DD917} has an action "install" but no resultState
ERROR: Payload {6F3A624B-1B72-4081-96E8-23261F389C5C} has an action "install" but no resultState
ERROR: Payload {73A4DC5E-226E-42BA-8ECA-2822592AC044} has an action "install" but no resultState
ERROR: Payload {78A53622-CDBA-49D1-A3D0-D563FB398D0C} has an action "install" but no resultState
ERROR: Payload {7DFEBBA4-81E1-425B-BBAA-06E9E5BBD97E} has an action "install" but no resultState
ERROR: Payload {87AFDFF2-D852-4B1F-ABFB-0EAFA5A39B7B} has an action "install" but no resultState
ERROR: Payload {8CCA90E1-F5BA-456F-84BF-AD5FB2CCE13F} has an action "install" but no resultState
ERROR: Payload {925ED7E4-E1B6-4544-8141-1C98A18D2E2E} has an action "install" but no resultState
ERROR: Payload {AE9B837F-D135-42FC-BE03-33545B5DCBDC} has an action "install" but no resultState
ERROR: Payload {B60B8713-F828-44F9-BEEE-7596F814E540} has an action "install" but no resultState
ERROR: Payload {BAE5212B-6651-4AD8-B26A-1B284D2665C6} has an action "install" but no resultState
ERROR: Payload {BD0D6363-E961-410F-8BF4-ECD8795F3923} has an action "install" but no resultState
ERROR: Payload {BEC5B482-32A1-43E0-B7F7-9BF9592A1069} has an action "install" but no resultState
ERROR: Payload {CBDD7465-CE11-4A58-9497-C370B65923F1} has an action "install" but no resultState
ERROR: Payload {CFA46C39-C539-4BE9-9364-495003C714AD} has an action "repair" but no resultState
ERROR: Payload {D1A19B02-817E-4296-A45B-07853FD74D57} has an action "repair" but no resultState
ERROR: Payload {D31D91FE-F0E8-4DF1-812C-9400BE92A386} has an action "install" but no resultState
ERROR: Payload {D92BBB52-82FF-42ED-8A3C-4E062F944AB7} has an action "repair" but no resultState
ERROR: Payload {E39A5ABD-516B-46F9-A042-694BBA6A4E08} has an action "install" but no resultState
ERROR: Payload {E4E188D2-27D5-4E4C-92CE-87F9D24AD2F6} has an action "install" but no resultState
ERROR: Payload {E5DD149F-8370-48F9-A32C-2E3DC776CFFB} has an action "repair" but no resultState
ERROR: Payload {E995AC53-954A-48D2-A861-613B8D42A9BE} has an action "install" but no resultState
ERROR: Payload {F6FA54C9-3E8F-4416-905C-DA5398DF9640} has an action "install" but no resultState
ERROR: The following payload errors were found during install:
ERROR: - Microsoft_VC80_CRT_x86: User canceled installation
ERROR: User cancelled the operation

people keep telling me that my problem is my computer doesn't meet the system requirements but I have checked them and it does.
Perhaps it doesn't, after all? I'm sorry to say so, but just saying that your computer meets the specs when we don't know what they exactly are is not useful in any way. Please provide the full specs and hardware details.
ERROR: - Microsoft_VC80_CRT_x86: User canceled installation
Why does this happen? Do you really cancel the installation or is this a potential external issue? If the Microsoft installer is cancelling itself (it is a separate pop-up panel in teh main install), then this would be further indication that something is wrong with your computer in the first place and it doesn't qualify...
Mylenium

Uninstalling PS CS4 Extended after upgrading to PS CS5 Extended

I finally acclimated to my upgraded to PS CS5 Extended after transferring over presets, brushes, actions, etc and decided to uninstall CS4. Of course now when I open CS5, I receive an error message indicating the some of the support files are missing and I need to reinstall PS CS5. Since this was an upgrade from CS4 that is no longer on the computer, do I need to reinstall CS4 and then reinstall the upgrade to CS5? Or is there a way to simply reinstall CS5 and be done with it? Since this was an upgrade purchased via download, and I deleted the disk image, where do I find the download for the upgrade? Any help or suggestions are much appreciated.

All Adobe updates are full installers.
If the update installer does not find a qualifying prior version installed, it will simply prompt you for the old serial number as well as the new one.

Layers problem in PS cs5 extended, all layers change at once, including background layer.

layers problem in PS cs5 extended, when working in a layer, all layers changes at once i.e size, cropping, smart object etc. even the background layer changes...it is really annoying, please help, My system windows 7 64 bit 4gb ram. It is not grouped, deleted preferences, usually work in rgb/ 8 bit channel - have same problem with all new projects.

Hi
Problem with layers is when I use the crop tool in a layer out of 20, all of them get croped at once including a locked backgound layer.
When I use smart object in a layer to size down image with transform tool, guess what happens to all the layers in project? all behave odd, changes same as the layer being sized down. If I work images or layers in separate files, once I bring them over to my workspace, all get affected without maintaining their own individuality. This happens with every new project. I think colors are not affecting layers. Layers are not grouped, I do not know anything about linking layers. This problem is stopping me from using photoshop. Please help!!!
I had previously a problem with a photoshop bug (GPU sniffer), which I was able to resolve it with reintalling the graphics video card with the help of HP technical support, I am able now to work with repousse however with same video card.
Let me know if you need me to give you more details.
thanks,

Can I upgrade from Photoshop CS5 Extended to Photoshop CS 6, because I don't use the 3D features.

Can I upgrade Photoshop CS5 Extended just to Photoshop CS6, because I don't use the 3D features. I only use the picture corrections and special picture features?

Yes you can upgrade to CS6 Standard from CS5 Extended for $199.
If you are in another country, check your local Adobe Store and Click on Photoshop CS6 Upgrade,there is a dropdown list of qualifying products under "I own..."

PS CS5 upgrade to PS CS5 extended problems

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