PS CS6 Auto Recover??? Posted earlier but seems to have vanished
Hi... posted this earlier but the problem/question seems to have vanished... so, reposting.
Was asked to troubleshoot a Win 7 PS13 (CS6) crash today - first time to my knowledge PS has ever crashed! On restart, no Auto Recover option. All work lost. Did some checking.
Found two folders:
1. On the boot disk, found Users\xxxx...\....\AutoRecover
2. On the exclusive scratch disk - set on G: - found the folder G:\PSAutoRecover (as well as the PS temp file in the root of G:).
Both the AutoRecover folders were empty.
Set auto save time to 5 minutes... Rebooted. Restarted PS and created a new file - test01.psd. Saved it. Did some work, didn't save... kept checking... (played games for 15 mins). Checked. Both AutoRecover files remained empty.
Crashed the system (forced shutdown). Auto recover option and the test file was not showing up in the recent files list... opened the original test01.psd. No work subsequent to the original save showed up. Nor any recovery option. Did some more work on the file... just checked... both the AutoRecover folders are still empty.
(Just closed PS and saw that the PS temp file deleted itself. Both the AutoRecovery folders remain - empty.}
So, my questions are:
1. Is there a 'Permissions' attribute i need to set? Or...
2. Is the AutoRecover messed up? Or...
3. Is the installation messed up and should i advise a reinstallation?
TIA....
Neil...
Think you can somehow help... Have done the following, again today:
1. Uninstalled the entire CS Suite. This includes registry and folders
2. Ran the Adobe CS6 Cleanup tool - twice. Once for the entire suite and a second time for PS
3. Ran a registry clean up program
4. Did a Disk defragment - not really important, but still
5. Rebooted between various stages...
6. Reinstalled CS6 Master Collection minus some programs which are not needed such as Flash, AI 32 bit, etc. But installed both versions of PS
7. Validated using PS
8. Started - separately - both versions of PS. Set scratch to E drive (primary partition - 100GB) and Autorecover to 5 mins
9. Ran both versions of PS and opened and modified a file
In each case, the 'PSAutoRecover' folder was created on the scratch drive - E:\ alongwith the PS temp file. But the 'PSAutoRecover' folder never got populated.
Must be something unique to this system but can't figure out what. It can't be a permissions issue because both the scratch file and the autorecover folder are being created.
BTW... all Adobe entries in the config.sys startup are disabled - except for the Adobe CS6 Service Manager. But can't be those either as they are all related to updates, Acrobat, etc.
Yet, putting the primary scratch on C;\ solves the problem. However, as both Curt and you have tested, that should not be an issue...
(Have not been able to check on any other system as this is the only one that has CS6.)
System specs: Intel i5 processor, 12gb RAM, 64bit Win 7, P-55 USB3 Motherboard
Grateful for any suggestions / ideas...
Cheers...
S
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Found two folders:
1. On the boot disk, found Users\xxxx...\....\AutoRecover
2. On the exclusive scratch disk - set on G: - found the folder G:\PSAutoRecover (as well as the PS temp file in the root of G:).
Both the AutoRecover folders were empty.
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Crashed the system (forced shutdown). Auto recover option and the test file was not showing up in the recent files list... opened the original test01.psd. No work subsequent to the original save showed up. Nor any recovery option. Did some more work on the file... just checked... both the AutoRecover folders are still empty.
(Just closed PS and saw that the PS temp file deleted itself. Both the AutoRecovery folders remain - empty.}
So, my questions are:
1. Is there a 'Permissions' attribute i need to set? Or...
2. Is the AutoRecover messed up? Or...
3. Is the installation messed up and should i advise a reinstallation?
TIA....Curt Y wrote:
As some users have found, for some unknown reason, the Autorecover functions seems to work only when scratch drive is set to C.
Take a closer look at his system info, Curt. It IS pointed at the startup volume.
TorQue[MoD], I compared your system info with my own, as I have a Windows 7 x64 system that does not have the problem (and in fact auto-save recovery saved my bacon a few times when I had 3D rendering crashes recently).
First and foremost, why are you running 13.0 when 13.0.1 has long since been released?
If it can help, here's a detailed list of what is different between our two systems:
Text Compare
Produced: 10/10/2012 1:54:50 PM
Mode: Differences, Ignoring Unimportant
Left file: C:\TEMP\TorqueModSysInfo.txt Right file: C:\TEMP\NoelSysInfo.txt
Adobe Photoshop Version: 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00) x64 <> Adobe Photoshop Version: 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00) x64
Physical processor count: 6 <> Physical processor count: 12
Logical processor count: 12 Logical processor count: 24
Processor speed: 3207 MHz Processor speed: 3458 MHz
Built-in memory: 24567 MB Built-in memory: 49150 MB
Free memory: 20061 MB Free memory: 44124 MB
Memory available to Photoshop: 22252 MB Memory available to Photoshop: 44787 MB
Memory used by Photoshop: 58 % Memory used by Photoshop: 95 %
OpenGL Drawing: Disabled. <> OpenGL Drawing: Enabled.
Video Card Vendor: NVIDIA Corporation <> Video Card Vendor: ATI Technologies Inc.
Video Card Renderer: GeForce GTX 570/PCIe/SSE2 Video Card Renderer: AMD Radeon HD 7800 Series
Display Bounds:= top: 0, left: -1680, bottom: 1050, right: 0 <> Display Bounds:= top: 0, left: 1600, bottom: 1200, right: 3200
Display Bounds:= top: 0, left: 0, bottom: 1080, right: 1920 <> Display Bounds:= top: 0, left: 0, bottom: 1200, right: 1600
Video Card Number: 2
Video Card: AMD Radeon HD 7800 Series
OpenCL Unavailable
Driver Version: 8.982.0.0
Driver Date: 20120727000000.000000-000
Video Card Driver: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.d ll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Video Mode: 1600 x 1200 x 4294967296 colors
Video Card Caption: AMD Radeon HD 7800 Series
Video Card Memory: 2048 MB
Video Rect Texture Size: 16384
Video Card: NVIDIA GeForce GTX 570 <> Video Card: Radmin Mirror Driver V3
Driver Version: 9.18.13.623 <> Driver Version: 3.1.0.0
Driver Date: 20120830000000.000000-000 Driver Date: 20070808000000.000000-000
Video Card Driver: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um Video Card Driver:
Video Mode: 1920 x 1080 x 4294967296 colors Video Mode: 1600 x 1200 x 4294967296 colors
Video Card Caption: NVIDIA GeForce GTX 570 Video Card Caption: Radmin Mirror Driver V3
Video Card Memory: 1280 MB Video Card Memory: 2048 MB
Temporary file path: C:\Users\Peter\AppData\Local\Temp\ <> Temporary file path: C:\TEMP\
Startup, 465.8G, 366.8G free <> C:\, 1.75T, 1.06T free
Additional Plug-ins folder: not set <> Additional Plug-ins folder: C:\DEV\ProDigital\trunk\plugins\Output\Win\LastBuild\x64\
ACE.dll ACE 2012/01/18-15:07:40 66.492997 66.492997 <> ACE.dll ACE 2012/06/05-15:16:32 66.507768 66.507768
AdobeOwl.dll Adobe Owl 2012/02/09-16:00:02 4.0.93 66.496052 <> AdobeOwl.dll Adobe Owl 2012/06/26-12:17:19 4.0.95 66.510504
AGM.dll AGM 2012/01/18-15:07:40 66.492997 66.492997 <> AGM.dll AGM 2012/06/05-15:16:32 66.507768 66.507768
ARE.dll ARE 2012/01/18-15:07:40 66.492997 66.492997 <> ARE.dll ARE 2012/06/05-15:16:32 66.507768 66.507768
Bib.dll BIB 2012/01/18-15:07:40 66.492997 66.492997 <> Bib.dll BIB 2012/06/05-15:16:32 66.507768 66.507768
BIBUtils.dll BIBUtils 2012/01/18-15:07:40 66.492997 66.492997 BIBUtils.dll BIBUtils 2012/06/05-15:16:32 66.507768 66.507768
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icuin42.dll International Components for Unicode 4, 2, 0, 0
icuuc42.dll International Components for Unicode 4, 2, 0, 0
-+ onOneActivationToolbox.dll onOneActivationToolbox 1.1
onOneToolbox2.dll onOne Toolbox2 Dynamic Link Library 2.2.0
onOneToolboxPlus.dll onOne Toolbox2 Dynamic Link Library 2.2.0
onOneWelcomeDialog.dll Essentials 1.0.0.1
OnOneWidgets.dll OnOneWidgets dll 2.5
ONProxySupport.dll TODO: <Product name> 1.0.0.1
-+ zlib.dll zlib 1.2.5
3D Studio 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00) <> 3D Studio 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
Average 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00) <> Average 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
Cineon 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00) <> Cineon 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
Clouds 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00) Clouds 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
Collada 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00) Collada 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
Crop and Straighten Photos 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00) <> Crop and Straighten Photos 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
Difference Clouds 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00) <> Difference Clouds 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
Eazel Acquire 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00) <> Eazel Acquire 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
Entropy 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00) <> Entropy 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
FastCore Routines 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00) <> FastCore Routines 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
Flash 3D 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00) <> Flash 3D 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
Google Earth 4 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00) <> Google Earth 4 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
Kurtosis 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00) <> Kurtosis 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
Matlab Operation 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00) <> Matlab Operation 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
Maximum 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00) Maximum 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
Mean 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00) Mean 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
Measurement Core 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00) Measurement Core 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
Median 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00) Median 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
Minimum 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00) <> Minimum 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
MMXCore Routines 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00) MMXCore Routines 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
Multiprocessor Support 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00) <> Multiprocessor Support 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
NTSC Colors 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00) <> NTSC Colors 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
PCX 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00) <> PCX 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
Photoshop 3D Engine 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00) <> Photoshop 3D Engine 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
Picture Package Filter 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00) Picture Package Filter 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
Pixar 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00) <> Pixar 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
Portable Bit Map 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00) <> Portable Bit Map 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
Radiance 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00) <> Radiance 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
Range 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00) Range 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
ScriptingSupport 13.0 <> ScriptingSupport 13.0.1
Skewness 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00) <> Skewness 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
Solarize 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00) <> Solarize 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
Standard Deviation 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00) <> Standard Deviation 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
Summation 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00) <> Summation 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
U3D 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00) <> U3D 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
Variance 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00) <> Variance 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
Variations 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00) Variations 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
Wavefront|OBJ 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00) <> Wavefront|OBJ 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
WIA Support 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00) WIA Support 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
Wireless Bitmap 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00) <> Wireless Bitmap 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
Optional and third party plug-ins: NONE <> Optional and third party plug-ins:
-+ ElectricImage 13.0
HSB/HSL 13.0
Perfect Resize 7.0 Professional Edition 7.0.7
Perfect Resize 7.0 Professional Edition Batch 7.0.7
Perfect Resize 7.0 Professional Edition Filter 7.0.7
Perfect Resize 7.0 Professional Edition Format 7.0.7
StarFilter Pro 2 2.0.5.0
StarSpikes Pro 2 2.0.15.0
Flash: <> Flash: NONE
Mini Bridge
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Thank you,
Julie.Hi Julie, I have the same issue (except to complicate matters even further the .me address I'd like to keep is an alias) and have spent over an hour on the 'Express Support' chat tonight; where I've been told that to date Apple will not merge two accounts and if you choose to delete one account, that .me address/ID will never be available again ... I did ask if this was something Apple were looking at changing, but was told:
"Once an @me.com email address is created once it is used forever. To create an account you would have to use an email address that would have never been used before. I wish there was a way for us to do that, however there is not. The only way to free up an @me.com email address would be if we recycled accounts and we currently are not doing that."
Crystal, the support technician, then went on to state:
"When you remove an alias from an account that permanently deletes it and makes it unable to be used again on that account it was deleted from or on another account."
followed (after my attempts at suggesting various work-arounds) by:
"Merging of Apple IDs is something that we are unable to do. There are a series of Apple Discussion Boards stating this as other customers discuss not be able to merge their IDs also. If you click on Frequently asked questions at this link, it also states that we cannot merge IDs: http://support.apple.com/kb/HT4895"
Bless Crystal, she really did try to help, but this looks like an option we'll just have to wait for! Hope this makes sense ... -
Can I find photos from an entire event that were just loaded but seem to have disappeared?
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Larry,
I have a Mac Book Pro 2.53 GHz Mid 2009
Using OS X lion 10.75
I don't know what version of iphoto....just what was originally installed but I use an external storage drive for my photos and use time machine for back up.
I loaded the photos Friday night- thought they went into an event, deleted photos from my camera (dumb, I know) then in the morning a grey box with event date shows palm tree and sunset image but no photos.
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