PS CS6 PHOTODHOP EXTENDED, Student and teacher edn.

PS CS6 PHOTOSHOP Extended Student and Teacher edn. from: http://helpx.adobe.com/x-productkb/policy-pricing/cs6-product-downloads.html. AND http://helpx.adobe.com/creative-suite/kb/find-download-link.html#main_I_just_purchased_an_ Adobe_product_from_the_Adobe_online_store__How_do_I_download_it_CONTINUALLY get message:
Access Denied
You don't have permission to access "http://trials2.adobe.com/AdobeProducts/PHSP/13/win32/Photoshop_13_LS16.7z" on this server. 
Reference #18.41c20d9.1375700187.3c8960
. Tried Chat, Opening equiry, forums.... I'm doing My MA and can do without this waste of time. Surely it should be easier than this? Serif is starting to be an easier option.
I have all the correct requiremints, I just want to be able to click on the correct download and that is ,it.
Surely a company like Adobe can be more helpful than this
VicJ

Case #0211235267
There are others.
1) I have successfully downloaded other Adobe pruducts with no problem.
2) The message:
Access Denied
You don't have permission to access "http://trials2.adobe.com/AdobeProducts/PHSP/13/win32/Photoshop_13_LS16 .7z" on this server. 
Reference #18.41c20d9.1375700187.3c8960
This message implies i) Permissions to access the download are not granted when they should be. Or diverted / told to access via a different route.
                               ii) The download is not on this server - and it should be.
                              iii) The domian path is incorrect.
                              iv)  The download instructions are incorrect / unclear.
VJ C

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