PS CS6 spot healing brush stopped working. followed online instructions but it did not work

I followed online instructions for resetting preferences and tools, but the spot healing brush no longer works. Help!

What operating system are you using? Did Preferences definitely reset? Did you see this dialog box
Do you definitely have the Spot healing brush selected? (top of the fly out list)
What is the brush mode in the Options bar? If anything but Normal, change it back to Normal.
Are you able to select the tool and it does not work, or can't even select it (greyed out)?
If you are able to select the tool, do you see the little no-go icon when trying to use it? (Circle with diagonal bar)
Any information that remotely useful will go a long way to helping us find an answer.

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PS CS6 spot healing brush stopped working. followed online instructions but it did not work

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