PS Elements 12 - Unable to Bevel & Emboss / chisel hard

Hi,
I am using PS Elements 12  and I am unable to Bevel & Emboss / chisel hard. (I am trying to create metallic font)
See point 12 below;
Metal Text Effect In Photoshop
How do I complete this task on PS 12? The structure and shading dialog boxes are not in PS12 as they are in the linked explanation.
"Bevel and Emboss from the list of layer styles that appears" I cannot see this.
Thanks,
John

I am having the exact same problem, and I see that many others are having similar issues as well. You can see similar reports on Amazon if you look at the people giving this product 1 star. I have tried everything I've seen recommended on the Adobe websites to no avail, and I guess my only option is to try customer support, but I'm not looking forward to hours on hold. I have PSE 11, so I might just return this product and wait for PSE 13.

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