PS Elements 13 - purchased box DVD, but the label serial number only has 18 numbers and not 24. Only a pin on the sleeve. Stuck!

The chat line is down for the Chrismas Holiday and I'm stuck. Cannot locate the 24 digit serial number to register the product to use it. Any advise? I've got the DVD for a MAC that I purchased for $89. from B&H Photo online. Any help would be greatly appreciated.

Have you bothered to do any research at all? Not every app was upgrade to 5.5. Those that weren’t will next be upgraded to CS6.
Bob

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I recently bought Lightroom and installed on one of my computes. I wanted to instal the program on another computer I have, using the same serial number I already bought and I'm not alowed as it says that the SN is not valid. What shall I do?

I recently bought Lightroom and installed on one of my computes. I wanted to instal the program on another computer I have, using the same serial number I already bought and I'm not alowed as it says that the SN is not valid. What shall I do?

It is possible that you downloaded the Creative Cloud trial of Lightroom. The perpetual license key will not work. Uninstall the version on the second computer, this will not interfere with your catalog, preferences and personal files.
Download the appropriate version from the link below and install, your license key will be accepted and everything will be fine.
Product updates

How do I retrieve lost serial number for Lightroom 5, was not registered on Adobe, just have the number on inside box of Lightroom

Will it be possible to retrieve a Lightroom 5 serial number if you lost it and was not registered on Adobe? But I have the number on the inside box of Lightroom 5 only?

Refer to this webpage for the locations of various LR files, paying attention to the one that says Serial Number:
http://helpx.adobe.com/lightroom/kb/preference-file-locations-lightroom-41.html
Go to the folder it says, and open the .lrreg file with a text editor, like Notepad or Wordpad, and look for the serial number that will be 6 groups of 4 digits beginning with 1160. Don’t post the serial-number here, of course, as this is a public forum.
If you have had more than one LR version on your computer, e.g. LR3 or LR4, there may be more than one serial number to determine, as you’ll need an older serial-number if your LR5 one is an upgrade.

¿How do I set the calendar to start week on Monday and not Sunday in my iphone?

¿How do I set the calendar to start week on Monday and not Sunday in my iphone?

The jewish calendar does not have names for the days of the week. The week ends with the holy Sabbath (Saturday) and therefore the Sunday is the first days after Sabbath (Yom Rishon), the Monday the second day after Sabbath (Yom Sheini), etc.
The Christians believe that Christ was raised on the first days of the week (Mathew 28:1, et al) AFTER the Sabbath was over. So their holy day is the Sunday and the working week starts on a Monday.
The business days in the western world are numbered starting with the Monday as day number 1 (Timetables of Airlines, Calendars, even Microsoft Windows...).
Unfortunately in the United States religious freedom extends to a level which is not understood easily by the rest of the world. Since the MAC OS X allows to change the first day from a Sunday to a Monday, one might wonder why Apple decided to give the iPhone a jewish touch.
It could be supposed that this is the way of the least resistance. Only few complain about this issue, but if it were the other way around a lot of people would complain...
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HT200276 HOW WILL I GET THE LOST SERIAL NUMBER OF FINAL CUT STUDIO

HOW WILL I GET THE LOST SERIAL NUMBER OF FINAL CUT STUDIO ???

It's on the back of the installation booklet. If you've lost that, and have some proof of purchase, it can probably be sorted out by contacting Apple.
Russ

I bought the student and teacher version of CS5 extended for windows. Can I download the Mac version to my new apple computer and use the same serial number after removing phtoshop from my PC?

i bought the student and teacher version of CS5 extended for windows. Can I download the Mac version to my new apple computer and use the same serial number after removing phtoshop from my PC?

Can I download the Mac version to my new apple computer and use the same serial number after removing phtoshop from my PC?
Short answer: not for CS5.
Platform swaps are available but only for CS6
Order product | Platform, language swap

I purchased photoshop elements 8 on line in 2010. I recently switched to a new desktop computer. Photoshop asked for my serial number. I entered the correct serial number (obtained from Adobe). It says it is invalid. How do I get this corrected so I can u

I purchased photoshop elements 8 on line in 2010. I recently switched to a new desktop computer. Photoshop asked for my serial number. I entered the correct serial number (obtained from Adobe). It says it is invalid. How do I get this corrected so I can use the product I purchased?

Hi Rosera,
This is bad and I am sorry to hear that you are running into these issues.
Let me connect with you, so right now, the current state is that you have installed copy of PSE 8 in trial on your windows 7 machine, and when you are trying to enter the serial number from your PSE 8 Box, it is saying the serial number to be invalid?
It might sound pretty obvious, but please make sure that you are entering the serial number correctly and of PSE 8(in case you bought a PEPE box)?
Have you tried the steps mentioned below by Barbara?
If possible, you can send me the serial number through PRIVATE MESSAGE and I can check it on my end that whether the serial number is indeed invalid or that the issue is with your machine?
Regards,
Ankush

I purchased Adobe photoshop elements II and Adobe premiere elements II. They are both on one disc. My computer crasded and I had to reload Windows. I only have one serial number and it only works with photoshop II. The same serial number will not work for

I purchased Adobe photoshop elements II and Adobe premiere elements II. They are both on one disc. My computer crasded and I had to reload Windows. I only have one serial number and it only works with photoshop II. The same serial number will not work for Premiere. I dont have any other serial numbers. What do I do???

Static_Unit
I am getting a bit concerned about what is happening in your situation. Yesterday you posted your question in at least two different forums, one of them being here in the Premiere Elements Forum.
Don't Have Serial Number for Premiere, Only Photoshop?
Wherever you posted, the reply was to contact Adobe via its Adobe Chat. It is the only one who can sort out this matter for you.
In the thread cited above I offered to help you with the difficulties that you were having visualizing the Adobe Chat in its web page. I was waiting for your follow up on that in the above thread. Instead, I find your same question in a new Adobe Premiere Elements Forum thread this afternoon with no refer the prior threads or prior recommendations given you.
I will also mention again...when you buy the Photoshop Elements and Premiere Elements bundled in one packaging and with installation files for each on the same installation disc, each program has its own serial number. The Photoshop Elements serial number does not work for Premiere Elements and vice versa. The serial numbers are on labels on a box which houses the installation disc envelope(s). So, if you purchased both programs and found the Photoshop Elements serial number, then the Premiere Elements serial number should be in a label right underneath the label with the serial number for Photoshop Elements. I recall writing this in your yesterday's thread on this matter.
The moderator will no doubt be along shortly to close or delete this thread. So, just in case, please bookmark your yesterday's thread cited above so that we can continue this communication which is trying to help you.
Thanks.
ATR

Purchased Boxed iWorks but still acting as a trial

Hello All!
I'm still kind of new to the world of Macs. I used to own an iMac when I was in high school, but since then have only been using iPods and iPads. I recently purchased an iMac and I love it so far. However, I need to do some office work, so I decided to give iWork a try. After completing the 30 day trial I decided the program would work well for what I needed, so I proceeded to purchase a copy of the program.
When I went to Best Buy they no longer carried the program, so I went online and then discovered I could save money purchasing boxed version because of work. So, I went ahead and bought the boxed version. I got it in the mail today and found out that they no longer include the serial number and that the program has to be installed so that it will run the regular version.
I installed the program, it ran through everything and said that it installed properly. So, I continued to work on some spreadsheets. After a while, I went to save and it comes up saying that I need to activate the trial. I read through everything and it seems that I was doing everything as I was supposed to.
I made sure everything was up to date before and after the install and it was fine, so I didn't know what else to try. So, I finally decided to uninstall the trial version and then put the iWork DVD back in thinking it would just install it as if iWork had never been installed to begin with. After I did this I got an error saying that it could not run on the computer and to try all these different steps. All I had to do was run another software update and it opened just fine.
Unfortunately, when I went back in to save my file again, it comes up saying I need to activate the trial.
So, at this point I have no idea what to do and I'm turning to the experts to give me some advice on what I can and should do next.
Thanks for your time and I appreciate any help you have!

It could very well be that the preference file created by the original iWork trial install is still there - that would be the explanation for the problem.
You'll need to go to the now hidden Library folder:
Hold down Option key and go to Go menu; open Library folder.
Open Preferences folder and delete all of these:
Make sure any/all of iWork is uninstalled as well.
Restart.
Install iWork from the DVD again. Hopefully this will work.

I just purchased pse 13 from amazon in a box. The serial number when put in does not allow me to click redeem or next

I purchased a pse 13 from amazon in a box. I have reviewed where to find the serial number online for this product. I have entered the number from the sticker on the box but it does not let me press next on the window screen. I have a MAC with os 10.9.TIA for you help

Did you enter your redemption code at this link?
<https://redeem.licenses.adobe.com/getserial>
If not then you need to to get the actual serial number.
Full details here:
<http://helpx.adobe.com/x-productkb/global/redemption-code-help.html>
Good luck.

Hello, I purchased Photoshop Elements 12 online. I am using a Mac but got a Serial Number for wind

Hello,
I purchased Photoshop Elements 12 online.
I am using a Mac but got a Serial Number for windows.
Would you please supply me with a Mac Serial Number please.
Your support is very much appreciated.
Kind regards
Katrina

The serial number for Photoshop Elements should be valid for both PC and Mac. PSE is one of the few applications that allows the same license for different platforms.
You need to contact Adobe Support either by chat or via phone when you have serial number and activation issues.
Here are some links to help make contact:
http://www.adobe.com/support/chat/ivrchat.html
http://www.adobe.com/support/download-install/supportinfo/

1 year ago i installed Elements 12 on my PC with a serial number. Today i have installed Elements 12 also on my laptop. But,...there is a problem with validation of the serial number on my laptop. Is there a need to validate Elements or will this progra

One year ago i installed Elements 12 on my PC with a serial number and it was OK.
Today i have installed Elements 12 also on my laptop.
But,...there is a problem with validation of the serial number on my laptop. Is there a need to validate Elements or will this program real disapeare in 7 days?
Hans

Hi,
Since you already have one copy activated the serial number must be logged in your account details - I would first check that the one logged and the one you are attempting to enter are the same.
You can check your account details by going to www.adobe.com and clicking on Manage Account. You need to sign in with your Adobe Id and then click on View All under Plans & Products. Next click on View your products and after a while it should produce your list.
If there is a problem with the serial number, only Adobe can help you there (we are just users). Please see the response in this thread
First of all, I would have to say that getting in touch with you is a nightmare and I am not at all happy that I can't just email or live chat with someone who can help! I am not a technical person, I just want to be able to use Photoshop Elements and ge
Brian

I purchased CS5 Design Standard about 5 years ago. Now I am trying to install second PC, but I got a message like " This serial number is not correct." I want to know the correct serial number, but I missed my ex adobe ID because I've changed my E-mail

I purchased CS5 Design Standard about 5 years ago. Now I am trying to install second PC, but I got a message like " This serial number is not correct." I want to know the correct serial number, but I missed my ex adobe ID because I've changed my E-mail address.

It is not clear to me what your issue is with not being able to sign in to your Adobe account to find the serial number. You should still be able to sign in and find your serial number if you registered the software.
If your first PC is a Windows machine you might be able to extract the serial number from it using the Belarc Advisor
http://www.belarc.com/free_download.html

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How do I go about getting the product serial number to register my product as well as install my product. I bought it with a product box. On the software disc sleeve, there is a series of numbers pasted at the bottom of the sleeves but this is not valid

How do I go about getting the product serial number to register my product as well as install my product. I bought it with a product box. On the software disc sleeve, there is a series of numbers pasted at the bottom of the sleeves but this is not valid. When I tried to type this in for registration, it does register as this numbers also contain letters in it. Apparently the registration boxes accept numbers only. What do I do with a useless product for which I have paid good money for it?????

This is the simple solution which was offered to me when I tried to get the serial code on line.
The box and disc sleeve do not contain a series with 24 numbers which I presume is the product code to install.
I tried to redeem the registration code by following what they recommended, but inevitably it gets to the page that showed the registration boxes that need 24 serial numbers and I got stuck again.
This product is so different what my previous experiences of other software products where I just enter the serial number straight from the disc sleeve and then I got registered and go on to use the software.
I is really frustrating, spending the last two hours trying to get my product going....

PS Elements 13 - purchased box DVD, but the label serial number only has 18 numbers and not 24. Only a pin on the sleeve. Stuck!

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