PS Elements activation issue (not recognising this laptop)

My copy of Photoshop Elements 9 is installed in my laptop and my partner's. It has rarely been used on hers but she tried to open it and it is saying it can't be activated as the serial number is already in use on two machines. This IS one of the machines it is activated on. It is telling me to deactivate it elsewhere but the only other place it has been installed is my laptop. Does anyone have any ideas why this is happening? I am positive it has not been installed elsewhere so should not be having this problem.

Our support team can investigate your difficulties with the activation.  For the best assistance, I recommend our chat support at http://adobe.ly/yxj0t6.  Our chat representatives can provide a personalized experience to resolve the issue you have described.

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