PS Elements Import Kinda Works, Kinda Doesn't

I imported about 7500 images from PSE4 into LR1.0. My first reaction was "wow!". Keywords are all there (I thought), all the collections as well. Collections have lost their ordering - now just chronological - but I could live with that. However, there are a couple of glitches.
1. In looking at the stuff in LR I discovered a few missing images. It turns out that they were "disconnected" in PSE. My fault - apparently I'd somehow moved them. However, it sure would have been nice if LR had told me, rather than happily finish the import with no warning message. The moral is, check in PSE for disconnected images before you import.
2. The keywords are kind of weird. It nests them, to mirror the PSE structure, but some images also show the same keywords un-nested. For instance, I've got tags "people / family / fred". In the LR keyword list, there's a dropdown "people" list, then "family", etc. However, there's also a "fred" keyword at the top level, but only some images have the "fred" keyword in addition to keyword "fred > family > people", which they all have. I can't see a patterm, thouugh maybe it's jpg's at the top level which might have had tags written to them, while raws and such are only in the nested. Just a bit weird.
3. The biggest problem is that one whole nested "tree" of tags was not turned into keywords at all. I've now got about 1000 images with no keywords, even though they had tags in PSE, and it corresponds to all the images in my "activities" tree (which included sailing, baseball, ...). All the other trees are there. I don't get this one at all. Seems like a real bug.
4. Somehow, I've got about 25 images more in LR than I had in PSE. This one, I don't understand at all. I haven't found the extra images yet. I guess it's better than fewer images, though. Maybe the photos were in the directories, but had never been imported into PSE, though that seems unlikely.
So, it's definitely way better than nothing, but not completely trouble-free.
Still it sure is nice to be in LR now, instead of the PSE organizer!

I had only begun in Elements so I wasn't terribly concerned about how much I lost. I just opened up Elements and it is pretty bad. A number of tags are entirely missing. Some are there but aren't tagging much of anything. For example, the flowers tag is there but it is tagging only 3 photos. In Elements it had 77.
Maybe we were supposed to have written out the tags into the metadata before importing? It clearly read the database so why would that be necessary.
The reason I downloaded the Lightroom trial while waiting for my box is I was working pretty hard on getting scanned slides into the system, organizing, tagging, restoring, and making them available to the kids and grandkids and decided I really didn't want to lose anything, so if I was going to switch I needed to do it asap.
I don't know what I'm going to do with Elements, which I've had for about 2 weeks. I would give it to my sister in law except for one single feature -- emailing photos.

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Premier Elements 13 Organizer Works. Editor doesn't. Log in doesn't work

I downloaded and installed Premier Elements 13 last night. In using it today, Organizer works, but when I select Editor, I am required to log in to my account to activate it. When I do so, then I eventually reach the agreement to terms page, accept it but Editor still doesn't work. Contacted Chat and had an extremely humourous but extremely frustrating chat before the chat stopped working (??????) Here is a copy and paste of the chat up until Chat stopped working:
Here is my chat at the last point I saved a copy......
Thank you for contacting Adobe.
A representative will be with you shortly.
Thank you for your patience.
While you wait, you can try our community forums where experts are available 24 hours a day, 7 days a week.
Thank you for your patience.
While you wait, you can try our community forums where experts are available 24 hours a day, 7 days a week.
You are now chatting with Amit Kumar.
Amit Kumar: Hello! Welcome to Adobe Customer Service.
Gordon Stogre: I tried the forums but no one had replied for the last 2 hours. Experts must be on vacation.
Gordon Stogre: Hello Amit. Are you there?
Amit Kumar: http://www.adobe.com/cfusion/tdrc/index.cfm?product=premiere_elements&loc=us
Gordon Stogre: Do you want me to click on that link?
Amit Kumar: Yes
Gordon Stogre: Why?
Amit Kumar: Download it again from this link.
Gordon Stogre: I've already downloaded and set up Premier Elements 13.
Gordon Stogre: That was last night
Gordon Stogre: Why?
Amit Kumar: Download and install itagain from this link.
Gordon Stogre: It took about 2 hours to set it up on a fast internet connection
Gordon Stogre: Why should I have to do it again. It is already set up and installed.
Gordon Stogre: The problem is with the Editor. The Organizer works correctly.
Amit Kumar: There is some issue with the software.
Gordon Stogre: What is the issue. Please explain
Amit Kumar: Some files did not download that's why it is not working.
Gordon Stogre: Are you saying that the Adobe file download is faulty?
Amit Kumar: Yes
Gordon Stogre: Everything downloaded correctly and it installed correctly
Amit Kumar: Ok
Amit Kumar: One moment while I transfer you to the specialist that can assist you.
Gordon Stogre: I want a refund on what I paid for Premier 13. This is ludicrous that I should have to spend this much of my time downloading and installing.. I want it free now.
Gordon Stogre: This is absolutely ridiculous that Adobe uploaded a faulty software. My time is extremely valuable.
Amit Kumar: I have arranged refund for this product.
Gordon Stogre: I have spent a total of 6.5 hours downloading, setting up and installing and then trying to get it working.
Gordon Stogre: But I still want to use this product with the properly working software. Is my licence still valid if I download and reinstall it?
Amit Kumar: I have arranged refund for this product now.
Gordon Stogre: WILL I STILL BE ABLE TO USE IT ????
Gordon Stogre: Will my licence that I purchased for Premier Elements 13 still be valid???
Gordon Stogre: I want to use it but am very frustrated and annoyed by the problem.
Amit Kumar: You will not be able to use it.
Gordon Stogre: I NEED TO USE IT !!!
Gordon Stogre: Do you understand?
Gordon Stogre: I want a refund and an operating version of Premier 13.
Amit Kumar: But I have arranged refund for this product now.
Gordon Stogre: Please escalate this to your supervisor if you are not able to do this.
Gordon Stogre: Or I will publish this all over internet
Amit Kumar: Would you mind waiting for 2 - 3 minutes while I research on this issue?
Gordon Stogre: I will wait
Gordon Stogre: 6:13 local time now. About 9 minutes since you asked me to wait...............
This continued on until 6:39 when the supervisor told me he was transferring it to "the group that could help me with this issue" Then the chat shut down.

Oldcameraman
At the forum level, there is no instantaneous reply. And, there is no "how long before I get someone to post in my thread" expectation.
This is not Adobe. Rather user to user. Although I personally try to see that every thread has a viable reply before the end of the day, there are no guarantee how long it will take for a thread to be answered with some information that may actually help you resolve your particular issue. I am not affiliated with Adobe in anyway. Just a user with an overactive troubleshooting gene.
From what you wrote, you no longer have a purchased product. You demanded your money back from Adobe via its Adobe Chat, and you got what you demanded, that is, your money back request put into action. So, I am not sure what you are left to work with.
If you purchased from an online download from Adobe and the install apparently did not take, then it is not unreasonable to be asked to uninstall/reinstall the program with antivirus and firewall(s) disabled. That may or may not help. There are certain troubleshooting drills that need to be followed as one systematically goes through the progress of ruling factors in or out of the problem equation.
Part of the drill might have included:
a. What computer operating system is your Premiere Elements 13 running on?
b. Does the problem exist with and without the antivirus installed?
c. Are you running the program from a User Account with Administrative Privileges and with Run As Administrator applied to the desktop icon?
d. Is your video card/graphics card up to date according to the web site of the manufacturer of the card? How many video cards/graphics cards does your computer use, 1 or 2?
e. Is your computer connected to the Internet?
f. Is the latest version of QuickTime installed on your computer along with Premiere Elements 13?
g. Other
But, none of the above is going to be of use if you do not have a purchased copy of Premiere Elements 13 to work with. You need to sort out your Adobe situation with Adobe.
We will be watching for your progress. We want you to succeed.
ATR

Can negative B&W image be converted to positive, done this on elements previously by inverting but doesn't seem to work same way in lightroom ?

Can negative B&W image be converted to positive, done this on elements previously by inverting but doesn't seem to work same way in lightroom ?

You should be able to invert in Lightroom. But choose the point curve rather than the region curve. If the negative is film you might get better results from scanning.

I can't import MXF files shot on a Canon C300 into FCP 10.1.2. I have the Canon plug in for MXF file to FCP import but FCPX still doesn't recognize MXF files when I try to import. Premiere works fine importing MXF on the same computer.

I can't import MXF files shot on a Canon C300 into FCP 10.1.2. I have the Canon plug in for MXF file to FCP import but FCPX still doesn't recognize MXF files when I try to import. Premiere works fine importing MXF on the same computer. Any help is appreciated.

Russ and Luis,
I did uninstall and re-install Canon XF Utility and the Canon FCPX plug in. Still no luck. I checked the CanonXF64.RADPlug folder is on my computer in the Rad Plugins folder in application support This is where it is supposed to be as far as I can figure out.
Another piece of the puzzle is that footage shot on a Canon C300 in 2013 and I reimported today and it DOES import into FCP10.1.3. Footage shot on a different Canon C300 filmed this summer will NOT import into FCPX. The latter will import into Premiere. But I am trying to work in FCPX, but maybe I shouldn’t be??
Any ideas? (screen shots below)
Thanks.
Peace, Huey
FYI Here is what Canon says
"There is another trick that works sometimes though. Try uninstalling the plugin and XF Utility. Then, install the latest XF Utility, followed by the plugin, in that order."
I did do this but no results. Otherwise they say I need to wait for a new plugin.
Here's 2014 Canon C300 files does NOT import to FCPX
Here's 2013 Canon C300 files does import into FCPX. I thought it was Contents folder but another set of footage shot on C300 does import and there is no contents folder for that.

Import offline database objects doesn't always work

import offline database objects doesn't work when database table to import has a Date column with a default value NULL.
Return message:
An error was encountered:
table.column
table.column Datatype DATE "NULL"
Invalid default value expression : NULL expected a Date or Timestamp expression.
JDev 10.1.3

Any ETA on when this will be fixed? We work with the Siebel CRM products and the underlying data model is full of DATE fields whose default value is NULL. As a result, there are very few tables which can be imported for diagramming.
Thanks,
Jason

In elements 12, when I click a photo in Window Explorer, it will load the elements 12 editor, but it doesn't load the pic ( *.jpg ) into the editor? It always did in earlier versations?

in elements 12, when I click a photo in Window Explorer, it will load the elements 12 editor, but it doesn't load the pic ( *.jpg ) into the editor? It always did in earlier versations?

green
When you click on the Playclaw's Encoder tab, what do you see in the next dialog for Video Compression when the Container field in that dialog is set to .avi?
Since you are seeing some video at all in Premiere Elements (glitchy as it is), I am assuming the video compression is not AVCHD. If that were the case, I would expect you not to be able to import the file at all. By any chance is the video compression Xvid or DivX?
It appears that Video compression could also be "H.264 Intel QuickSync" with a mkv file extension. That seems ruled out since you say your file extension is .avi and not mkv.
So, with the .avi file extension
what is listed as Video Compression and what have you done, if anything, under the Encoder Setup button?
Do you have the same issues with and without the antivirus and firewall(s) disabled?
Also, if you took footage that worked before in Premiere Elements back into today's Premiere Elements, problems or no problems?
At this time, can you import a bunch of jpg photos into a project and work without this type of issue?
Thanks.
ATR

Photoshop Elements 7 stopped working

My Photoshop Elements 7 stopped working. Error message; "A prpoblem caused theis program to stop working correctly. Windows will clsoe the program and notify you if a solution is available. How can I repair?

Start PSE to get to the Welcome screen.
Hold down the Ctrl, Alt, and Shift keys and click Organize. Keep holding down the keys until you see the Catalog window.
Select your catalog and click Repair. Select “repair anyway” even if PSE doesn’t find problems.
Then for good measure, click Optimize.
If repairing resolves your issue then fine else repeat the above steps, but click New to create a new catalog. If you’re able to import photos into the new catalog and the Organizer works fine, then problem can be old catalog.
In that case you can try regenerating the thumbnails. Do Show All, Edit > Select All, and then Edit > Update Thumbnail.
-Check if AutoAnalyzer.exe is running in your task manager. End the task and try.
try and let me know your comments.

My camera doesn't work + it doesn't recognize external cameras. what's the problem here?

I set up a new windows 7 version for my laptop (probook 4510s) & the camera doesn't work + it doesn't recognize any external camera. So how to fix my camera & get it back to work?

What kind of external camera is this? I am assuming it is a USB camera? Make sure that you aren't using any USB hubs. Also try connecting it to another USB port. Have you installed the drivers from the camera manufacturer yet?
Thanks,
Sean
-------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------

Adobe photoshop elements 12 organizer works, but adobe photoshop elements 12 editor does not work--it thinks it is a trial version

adobe photoshop elements 12 organizer works, but adobe photoshop elements 12 editor does not work--it thinks it is a trial version.HELP
If I try to register 4 boxes circle endlessly.Why should I have to register editor separately from organizer?

jaroFocb'15 wrote:
This is almost the same as the problem I had. I'm my case the Editor installed but not the Organizer! Adobe chat told me they no longer have chat or any other services for Elements 12. I guess they want people to buy their new Elements 13, but that leaves us in a bad place and doesn't say much for how Adobe cares about their customers After it moves on to their next version. I posted a message like yours over a week ago, and only got one email from an Adobe staff person, asking me to answer a couple of clarifying questions, but he never followed up on my response, so my problem is still unresolved. If you are luckier and are given a solution please let me know what it is -- it might work for me too, and I'd be very grateful! My email: [email protected]
Good luck.
Have you checked whether you have folder for PSE Organizer? It is normally at this location in Windows 7 and Windows 8/8.1:
<C:\Program Files (x86)\Adobe\Elements 12 Organizer>
If the folder is there then try double-clicking on the file called: PhotoshopElementsOrganizer.exe
If the folder isn't there at all then you need to re-install the package again using your original disks or from download from Adobe website. <Download Photoshop Elements products | 13, 12, 11, 10>
Hope this helps.

How can I get elements 11 to work with 16 bits photos?

In the expert mode of Photoshop Elements 11, I can only work with 8 bits photos. How can I get Elements 11 to work with 16 bits photos?

No, you can still buy photoshop cs6 (perpetual license) if one doesn't want to subscribe to the cloud version (photoshop cc version 14)
Either way is expensive compared to photoshop elements.
http://www.adobe.com/products/cs6.html?promoid=JOLIS

How do I get Elements 12 to work as an external editor in Aperture?

I can't seem to get (my TRIAL Version) of Elements 12 to work properly as an external editor for Aperture.
Whilst I can import RAW or Jpeg images into the Elements 12 programme from my system files I can't export files from Aperture to Elements 12 from the Aperture workspace.
Any help/suggestions would be appreciated
Thanks

My guess would be that you chose the logical file rather than the correct file as the PSE editor. You want this one:

Adobe Premiere Elements 13 stops working trying to add media via videos from camera

When I try to add media selecting videos from camera or flip, Adobe Premiere Elements 13 stops working and closes. What might be the problem?

elizabethmeow
On what computer operating system is your Premiere Elements 13 running? Have you had the opportunity to update 13 to 13.1 using an opened projects Help Menu/Update?
What are the full properties of your source media and how are you importing them that you are trying to import into the project? A quick way to get that information, if you do not know that information, is for you to post the brand/model/settings for the camera that recorded the video.
Do you have the latest version of QuickTime installed on your computer with Premiere Element 13, and are you running the program as Administrator?
Lots of additional questions, but the answers to the above may give us the answer that you need to resolve you issue.
Thank you.
ATR

My photoshop element 10 stop working, I am not able to open ti anymore. ? I posted this question a few days ago and I did not get any anwer yer, please help

My photoshop element 10 stop working, I am not able to open ti anymore. ? I posted this question a few days ago and I did not get any anwer yer, please help

I have photoshop premiere element 10 editor and organizer and I have a Macbook pro 10,9,9
When I try to open a picture with element editor or if I try to open PS editor directly I see this
file:///Users/main/Desktop/Screen%20Shot%202014-11-26%20at%201.17.35%20PM.png
when I click on Modify it doesn't open and I have this window
file:///Users/main/Desktop/Screen%20Shot%202014-11-26%20at%201.21.07%20PM.png
and if I click REOPEN , I still have the same message
Lucie

During app load, Premiere elements 11 stopped working all of a sudden. Why?

Premiere elements 11 stopped working all of a sudden. Says "A problem caused the program to stop working correctly" I re-installed it but still the same.
I haven't installed any other apps except adobe reader and there were a few Windows updates but that was it. Some history - I had defraged my hard drive when this started to happen. Wouldn't the re-install have fixed it if the de-frag caused this problem? What is causing elements to stop loading at the splash screen?

DFMA
Thanks for the follow up with the very helpful information.
If this is one of those Importer QuickTime type issues, the answers are few if any.
If you have not already tried
Have you attempted to delete the Adobe Premiere Elements Prefs file and, if necessary,
the whole 11.0 Folder in which it exists.
then, please try the following...
My expectations for the following are not high, but worth the time -
1 uninstall the usual Control Panel way - you might want to uninstall QuickTime at the same time.
2. free ccleaner run through (regular and registry parts)
CCleaner - Download
3. reinstall QuickTime and then Premiere Elements with anti-virus and firewall(s) disabled.
Others on the list...
1. Create a new User Account with Administrative Privileges and install and run Premiere Elements
from there.
2. Use a new set of installation files either from Adobe if you purchased the program from it as an online
download, or get tryout installation files for 11 into which you can insert your purchased serial number.
Photoshop Elements 11 Direct Download Links: Free Trials, Premiere | ProDesignTools
If the latter, read and carry out carefully the Note: Very Important Instructions in order to avoid an Access
Denied message.
We will be watching for your progress.
Thanks.
ATR

Photoshope Elements 11 Stops Working

Photoshop Elements 11 stops working after it opens the organizer. This is after I imported pics / movies from my cell phone which caused it to crash. Any suggestions?

No. The program stops working a few seconds after the Organizer opens up.
The only reason I brought up importing photos is because this problem started after I tried to import photos directly from my cell phone. The first time I tried to import photos from my phone, I connected the phone via USB. Then I used the "Get Photos" feature in Organizer and selected the drive which showed up corresponding to the phone. Unfortunately, I think it downloaded items that were not photos or videos. It crashed during the attempt to import. When the organizer opens up I have a few seconds to see my photos and there are a few that look like bar codes and rainbow colors. I am concerned that the program downloaded files from the phone that are causing the problem.
I searched through my photo folders looking for bad files but could not find any. I uninstalled and reinstalled Elements an the problem persists.

PS Elements Import Kinda Works, Kinda Doesn't

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