PS extended from Creative Cloud

I have a purchased version of PS CS6 on my PC.  I recently began the Creative Cloud service which recognizes my existing install but does not have extended and will not install extended.  Do I need to uninstal my purchsed version? 
The installer does not recognize Lightroom.  OK for now until I need to update.

SPFossums can you please first confirm that you meet or exceed all of the system requirements listed at http://www.adobe.com/products/photoshopextended/tech-specs.html.

Similar Messages

  • Installation problem with Photoshop CS6 from Creative Cloud

    I try to install CS6 from Creative Cloud using the Adobe Application manager, and everything is fine until I click Start on the application after download. Then, I get a question if I want to buy a CS6 Extended licence after the trial period. I have already uninstalled the CS6 Extended trial version. Se picture attached. I am running Windows 7.

    CS6 applications in Creative Cloud unexpectedly revert to trial mode
    Mylenium

  • Switching Accounts from Creative Cloud to Captivate eLearning Suite

    I have a membership with Creative Cloud and would like to add Captivate because I want to get into eLearning. Unfortunately that is not possible as far as I'm aware because Captivate is not available in Creative Cloud. So I'd like to switch my accounts from Creative Cloud to Captivate eLearning Suite 6.1. I don't want to keep both since it would duplicate the Adobe products I currently use, such as Photoshop, Flash, and Acrobat. Is it possible to switch my present account to Captivate eLearning Suite? Or do I need to cancel one, then sign-up for the other?

    Hi Dave,
    many thanks for your help.
    I tried your steps, but i have no success. After i launch Photoshop in step four, the EULA dialog popus up. I can then use Photoshop. But after i close and reopen it, the dialog extend my membership is shown up.
    If i then click on "License this software" it can use Photoshop until i close it. The message is "Creative Cloud membership is active now ...."
    I tried also the button "retry" then a message shows up "Thanks, your abonnement for Adobe Photoshop CS6 is active. You can click on next ...". Then the dialog extend my membership shows up again and i can't use Photoshop.
    Sorry for the translation of the dialogs, i use the german version, so i don't know the exact words in English.
    I think i have to contact Adobe support or cancel my new membership in the next days.
    Many thanks for your help again!
    Bye,
    Andreas

  • Error in Installing From Creative Cloud

    installing from Creative Cloud I get this errors
    Exit Code: 7
    Please see specific errors and warnings below for troubleshooting. For example,  WARNING: DW020 ...
    -------------------------------------- Summary --------------------------------------
    - 0 fatal error(s), 0 error(s), 3 warning(s)
    WARNING: DW020: {72CC24A1-A3A8-49CE-B1FF-0045356483B2} Adobe Edge Animate Preview 1.0.0.0 conflicts with: {11AC2863-B8A3-4EB0-9947-BF40D0513BEA} Adobe Edge Preview 1 1.0.0.0
    Please uninstall these products, restart your computer and then run this installer again.
    WARNING: DW020: NOTE: Cannot set action to the payload {72CC24A1-A3A8-49CE-B1FF-0045356483B2} Adobe Edge Animate Preview 1.0.0.0 as conflicting payload is installed.
    WARNING: DW020: {72CC24A1-A3A8-49CE-B1FF-0045356483B2} Adobe Edge Animate Preview 1.0.0.0 conflicts with: {11AC2863-B8A3-4EB0-9947-BF40D0513BEA} Adobe Edge Preview 1 1.0.0.0
    Please uninstall these products, restart your computer and then run this installer again.

    I too am getting this same error when I attempt to install Adobe Edge Animate from the Creative Cloud. I am running Mac OS X (10.8.2) and all of my software is current and up-to-date. I have followed the instructions provided in the error above which says to uninstall the previous Edge Preview and restart the machine. Edge has been removed from my machine (and I can find no traces of it) and I have restarted and I am still receiving this error.
    George Goeschel
    [email protected]

  • Download Issue / Error - Acrobat XI from Creative Cloud

    Hi
    I'm getting the following error (failed to load) message at 89% of the download from Creative Cloud...
    Exit Code: 7 Please see specific errors below for troubleshooting. For example,  ERROR: DW006 ...  -------------------------------------- Summary --------------------------------------  - 0 fatal error(s), 2 error(s)   ----------- Payload: Acrobat Professional 11.0.0.0 {D7E3240C-5D8B-4DCE-A5BA-D020514C232F} ----------- ERROR: DW006: Apple Package failed to install successfully. ERROR: Third party payload installer Adobe Acrobat XI Pro Installer.pkg failed with exit code: 1 -------------------------------------------------------------------------------------
    Can someone help please, not sure what to do now?
    I have repeatedly tried to download it, but with no success?
    Many thanks
    Neil

    Hi Neil ,
    Please refer to the following links and see if that helps.
    https://helpx.adobe.com/creative-suite/kb/error-exit-6-exit-7.html
    https://helpx.adobe.com/creative-suite/kb/errors-exit-code-6-exit.html
    Regards
    Sukrit Dhingra

  • How do I launch Lightroom 5.3 from Creative Cloud?

    I downloaded and installed Lightroom 5.3 from Creative Cloud.  I have been trying for 4 days to launch Lightroom.  Each time I try,Adobe asks for a serial number or wants to know if I want to try Lightroom 5.3 for 30 days.  I use an iMac 10.9.1.file:///Users/cawhet1/Desktop/Screen%20Shot%202014-02-18%20at%207.55.37%20PM.png.

    Hi Crystal
    I believe there have been a good number of similar instances affecting CC users. It’s worth checking your purchase history to ensure you are properly subscribed. Go to Adobe.com and near the top right of the page log-in to My Adobe, unless you are already logged-in; in which case it will say welcome next to your name.
    Click on My Orders and this should show your latest invoicing. You can expand each section by clicking the small disclosure triangle icon to the left of each date.
    Then click on My Products and Services. Under the products section, which sometimes takes a few seconds to refresh, you should find Lightroom and if you expand the details it should contain an automatically generated serial number.
    The only suggestion I have is to Launch Lightroom again and if you see the trial screen click on licence this product and enter the serial number.
    It should not really be necessary with a CC app but let us know if that works.

  • Trouble with Adobe Acrobat Pro installation from Creative Cloud

    When I attempt to install Adobe Acrobat Pro from Creative Cloud, it will always fail on the first attemp. If I retry, it installs it. Then, when I open a pdf document, the application quits in seconds. I get a modal window with the license agreement. However, it is blank and the pull downs are empty. I hit a dead end.
    This is so aggravating; especially when Adobe is charging me for my membership every month.
    What gives? Can someone help with this?
    Brian

    Brian which operating system are you using?  Do you receive any specific errors during the installation process?  If you are using a Windows operating system then please uninstall Acrobat using the Programs and Features control panel.  Once done then please try using the Acrobat Cleaner Tool available at http://labs.adobe.com/downloads/acrobatcleaner.html.
    Also you mentioned that the EULA window is blank you may also want to see Blank EULA screen appears on Acrobat XI launch - http://helpx.adobe.com/acrobat/kb/blank-eula-screen-appears-acrobat.html.  Solution 2 is not likely to be relevant unless you are using an operating system not currently supported by the Creative Cloud Desktop application.

  • Installing Adobe Lightroom from Creative Cloud app

    Hello,
    I have a subscription for Adobe Photoshop CC and Adobe Lightroom. I've just successfuly installed Photoshop from Creative cloud app, though I can't find there the Lightroom. I installed a trial version of Lightroom from Adobe.com, use it in a trial mode because there is no way to activate it.
    How can I deal with that?

    open lightroom > click help > activate

  • Re-installing from Creative Cloud after hard-drive failure

    My hard-drive died, and now I need to re-install my all my software and operating system including a photoshop and lighthouse package which I purchased last week online.  will it be a problem to re-install from creative cloud? will it consider I have already downloaded on another machine?
    Thank you

    Hello valerietitli,
    Welcome to Adobe Forums.
    You can reinstall the softwares by just logging on to the website creative.adobe.com, you should not face any issue.
    Regards

  • Error 1603 when trying to install Acrobat XI Pro from Creative Cloud

    Hi Guys,
    I'm hoping someone can help me. One of my user is getting below error message when trying to install Adobe Acrobat XI Pro from Creative Cloud. She's been able to install other apps such as Illustrator and InDesign without any issues.
    Exit Code: 7
    Please see specific errors below for troubleshooting. For example, ERROR:
    -------------------------------------- Summary --------------------------------------
    - 0 fatal error(s), 2 error(s)
    ----------- Payload: Acrobat Professional 11.0.0.0 {23D3F585-AE29-4670-8E3E-64A0EFB29240} -----------
    ERROR: Install MSI payload failed with error: 1603 -
    Fatal error during installation. MSI Error message:
    ERROR: Third party payload installer AcroPro.msi failed with exit code: 1603
    I've spoken to Adobe support few times and they suggested the following links but I've not had much luck.
    https://helpx.adobe.com/creative-suite/kb/error-1603-install-cs3-cs4.html#main_solution1
    https://helpx.adobe.com/x-productkb/global/disable-startup-items-services-windows.html
    Since the error doesn't have any further information, I don't know what else to try.
    Can someone please help?
    Thank you in advance.
    Cheers,

    Hi ,
    I would suggest you to have a look at the following KB document.Please see if they have something useful for you and can fix the issue.
    https://helpx.adobe.com/creative-suite/kb/errors-exit-code-6-exit.html
    https://helpx.adobe.com/creative-suite/kb/error-exit-6-exit-7.html
    Regards
    Sukrit Dhingra

  • Accessing multiple PSD layers in Adobe Photoshop Touch from Creative Cloud is important to me.

    Accessing multiple PSD layers in Adobe Photoshop Touch from Creative Cloud is important to me. When will Touch be updated with this function? Want the ability to view multiple layers the same way Creative Cloud website can. Having the ability to turn multiple layers on an off in Touch from and uploaded PSD file. As it stand Touch flattens imported Layered PSD files. (Not very useful)

    Hi Bford225,
    I moved your post over to the Photoshop Touch forum because it seemed mostly about Photoshop Touch.
    Currently, I'd recommend converting RAW images to Jpeg in either Photoshop or Lightroom and then uploading them to Creative Cloud for working with them in Photoshop Touch. I know raw support is something our developers are considering so please add your vote here:
    http://forums.adobe.com/ideas/1227
    How you best incorporate Photoshop Touch into your workflow is hard to say. What works best for one person may not be true for everyone. Photoshop Touch obviously doesn't have all the capabilities of its desktop counterpart but it does have the ease of use and portability of being on a tablet. Personally, I like using Photoshop Touch for editing images taken with the iPad or my iPhone for convience versus transferring to transfer to the computer, or even if I still do, I can do some of the initial edits from the tablet first. Its nice when I only have the tablet available and not a computer. For images I take with my DSLR I always do my editing in Photoshop and Lightroom. I'm able to make any adjustments on the computer much faster than on a tablet.
    If you have the option to shoot in both Jpeg and RAW that might be good option (best of both worlds). Do you have the ability to import images from the camera without using a computer - using a camera connectivity kit or something like that? My recommendation would be expermentation, test out different workflows on the tablet and see how you like it and find what works best for you.
    -Dave

  • I keep getting error message: unable to extract to temp directory when downloading InDesign from Creative Cloud

    I have Windows 7 32-bit Am trying to download InDesign from Creative Cloud desktop version and I keep getting the error message "Installation failed, Unable to extract to temp directory. Please contact customer support. (EX11)
    have tried going into temp files and moving Indesign file to desktop, but still failing

    Creative Cloud Error Codes (WIP) | Mylenium's Error Code Database
    Mylenium

  • I installed the program from Creative Cloud but I can't find it in my computer...what should I do?

    I installed the program from Creative Cloud but I can't find it in my computer...what should I do?

    I have the same problem
    OS windows 7 32bit

  • Applications missing from Creative Cloud Desktop application

    If you are unable to locate a specific application then it is likely the computer you are using does not meet the current system requirements.  In the following example you can see that After Effects and Premiere Pro are missing from the list of available applications.
    When I look at the System information for my Windows installation I am informed that I have a 32-bit version of Windows 8.
    This means that I will be unable to install Premiere Pro or After Effects as my current computer does not meet the minimum system requirements.  You can find a list of Creative Cloud system requirements at Adobe Creative Cloud – Tech specs.
    For additional information please see Not all apps displayed for download | Creative Cloud desktop app, Adobe Application Manager.
    If you have confirmed that your computer meets and exceeds all of the listed System requirements then please see CC desktop lists applications as "Up to Date" when not installed.
    Message was edited by: Jeff Wright
    Updated ink to http://helpx.adobe.com/creative-cloud/kb/all-apps-displayed-aam.html.

    Hi Jeff,
    I have a lot of problems. First og all the system will not accept my account and even I have downloaded CPLauncher and can see the software, I will not genereate password. Nothing works, and if do not, I have to stop paying, because my boss are a little angry.
    He says: We pay and it do not work. Find other software. We can’t afford you sitting doing nothing. If Adobe makes such a software that causes us trouble, we will change to something else, we do not need Aobe for our projects.
    So Jeff – The software are very complicated, it can run, It can’t genereate license,  and on top of all this, I have to defend Adobe. Well – I will not. I have been fighting in 3 weeks and this week is the last. Monday morning I will stop using Adobe coud and stop my membership.
    Med venlig hilsen / Kind regards
    Michael Peters
    Tlf.: (+45) 70 25 25 85
    Mobile: (+45) 30 76 54 50
    www.europeanmannequins.com
    Fra: Jeff A Wright
    Sendt: 18. november 2014 17:51
    Til: Michael Peters - European Mannequins & Shop
    Emne:  Applications missing from Creative Cloud Desktop application
    Applications missing from Creative Cloud Desktop application
    created by Jeff A Wright<https://forums.adobe.com/people/JeffAWright> in Creative Cloud Download & Install - View the full discussion<https://forums.adobe.com/message/6940856#6940856>

  • Lightroom wil not launch from creative cloud

    Lightroom will not launch from creative cloud

    It seems that many people have experienced this problem. Most have solved it by signing out from the creative cloud desktop application and signing back in. Here are instructions on how to do it:
    Sign in, Sign out | Creative Cloud desktop app

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