PS gets wrong paper dimensions from printer driver

Since yesterday I have trouble with PS CS5 und Mac OS X 10.7.5 as PS does not get correct paper dimensions from standard paper sizes or custom paper sizes from my Epson printer driver. Before yesterday I had no trouble, all went fine. Til Yesterday I printed mostly on roll paper, but yesterday I had to print on a A3+ sheet of paper and PS got in trouble and showed me instead of 32 by 48 cm of paper size than 42 by 59 cm in print dialog with preview. Thil than I have this behavior on all paper sizes but only in Photoshop CS5. All other Apps on my Mac which uses the Mac print dialog show me the correct paper dimenions.
Any help appreciated.

I bet that, if you check carefully and with almost pathological tenacity, you will find that the "odd" sizes are creeping into one of the settings in one of the dialog boxes but not in others.
When something happens to an application "suddenly", that's a clear size to nuke and re-set the preferences, but NOT manually.  Use the key combo at launch.
To re-create the preferences files for Photoshop, start the application while holding down Ctrl+Alt+Shift (Windows) or Command+Option+Shift (Mac OS). Then, click Yes to the message, "Delete the Adobe Photoshop Settings file?"
Note: If this process doesn't work for you while you're using a wireless (Bluetooth) keyboard, attach a wired keyboard and retry.
Important: If you re-create the preferences by manually deleting the Adobe Photoshop CS6 Settings file, make sure that you only delete that file. If you delete the entire settings folder, you also delete any unsaved actions or presets.
Reinstalling Photoshop does not remove the preferences file. Before reinstalling Photoshop, re-create your preferences.
NEW Video! Julieanne Kost created a video that takes you through two ways of resetting your Photoshop preferences. The manual preference file removal method is between 0:00 - 5:05. The keyboard shortcut method is between 5:05 - 8:18. The video is located here:
How to Reset Photoshop CS6’s Preferences File | The Complete Picture with Julieanne Kost | Adobe TV
Mac OS
Important: Apple made the user library folder hidden by default with the release of Mac OS X 10.7. If  you require access to files in the hidden library folder to perform Adobe-related troubleshooting, see How to access hidden user library files.

Similar Messages

  • Problem getting scan of pix from printer/scanner/fax machine

    Long used P E to get pix scanned by printer/scanner/fax.  Then I bought a slide scanner and installed, and PE brought in slides scanned by separate machine.  Disconnected slide scanner.  Now whenI try to get pix scanned by printer/scanner/fax, it says it "Can't find the slide scanner" and SHUTS DOWN.  How can I reset PE to get the scanned pix from the printer/scanner/fax again.  It has no  trouble going to the printer/scanner/fax to print pix.
    Cindi

    Open Organizer and on the top menu click Edit à Preferences à Scanner
    I tried the website and help searching for scan, I have had every PE  since
    2 and have 48,000 pix in my catalogue, so I'm pretty knowledgeable about 
    the program. I also searched under file.  I usually go to Get photos  and
    thought it should give a choice under scanner there.  Never thought to  go to
    Edit and Preferences.
    In a message dated 3/14/2012 7:16:58 P.M. Eastern Daylight Time, 
    [email protected] writes:
    Re:  Problem getting scan of pix from printer/scanner/fax machine
    created by Brett N (http://forums.adobe.com/people/Brett+N)  in 
    Photoshop Elements - View the full  discussion
    (http://forums.adobe.com/message/4267751#4267751)

  • The 'Get Information' button in my printer driver dialog is grayed out.  This happened when I upgraded my mac (and macbook).  Can't find any help anywhere.

    I recently upgraded both my imac and macbook pro to a new mac mini and macbook air.  I have a networked (via airport extreme) canon ipf6100 printer that had been working great from my older computers (all running current mountain lion).  The new computer's printer driver setups went well and the dialog says its online and ready.  The problem is the 'Get Information' button in the 'Main' driver panel is grayed out.  The driver cannot read the printer's configuration (i.e. roll or sheet paper) and therefore cannot print correctly.  I have tried re-installing the driver (current one from Canon's website) and have tried connecting the printer to USB directly with the same result.  I have not been able to find any help on this anywhere.  Any help would be greatly appreciated.
    thanks,
    -jim

    Hi Jim, no idea really, but...
    Mac OS X: About the Reset Printing System feature ...
    http://support.apple.com/kb/HT1341?viewlocale=en_US
    10.5/10.6/10.7 instructions...
    In System Preferences>Fax & Print, Right click or Control+click on the Printers list Sidebar, choose Reset Printing System.
    if you hold option and click the "-" tab it resets the printing system.
    http://www.macosxhints.com/article.php?story=20031215144430486
    Safe Boot from the HD, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions.
    Any devices that previously appeared in your Printer List and Fax List will need to be added again after resetting the printing system.
    Resetting the printing system in Mac OS X 10.5.x+++
    To use the Reset Printing System feature in Mac OS X 10.5.x, follow these steps:
    Choose System Preferences from the Apple menu.
    Choose Print & Fax from the View menu.
    Control-click on list of printers on the left side of the window, then choose "Reset printing system" from the contextual menu. If you don't see a list of printers, Control-click on the text "Click + to add a printer or fax" and select "Reset printing system..."
      As an alternative, if you currently have one or more printers listed, you can Option-click the "-" (Remove printer) button.
    http://support.apple.com/kb/ht1341
    Reboot.

  • How to clean from print driver hp B209a-M on windows 8

    How do I clean my print heads from the print driver hp B209a-M on windows 8

    Hi rcstipe,
    Welcome to the HP forums!
    I see you have a Photosmart B209a and are wanting to know how to clean the printhead via the software on Windows 8. I will definitely do my best to assist you with this.
    There is full feature software for your printer for Windows 8, so as you would have with the few previous versions of Windows, it's done through the HP Solution Center. If you don't have the HP software installed yet, please download and run the HP Printer Install Wizard to get the software installed.
    If you're not sure where to locate the clean printhead function once the software is installed, please have a look at Step four: Clean the printhead under Solution six: Print and evaluate a print quality diagnostic report and troubleshoot defects in this Fixing Ink Streaks, Faded Prints, and Other Common Print Quality Problems document to see where to locate it.
    Hope to hear back from you soon!
    Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
    Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
    **MissTeriLynn**
    I work on behalf of HP

  • Get number of copies from print dialog

    Hi All,
    I am using javax.print API to display the print dialog, I am also able to successfuly print a document.
    My questions is how can get number of copies from the print dialog.
    I did log of googling, but no sucess...I have been trying from 1 day.
    Please help me.
    Thanks in advance.

    Here is the code:     // TODO Auto-generated constructor stub
              PrintService[] services = PrintServiceLookup.lookupPrintServices(null, null);
              PrintService defaultPrinter = PrintServiceLookup.lookupDefaultPrintService();
              PrintRequestAttributeSet attrs = new HashPrintRequestAttributeSet();          
              selection = ServiceUI.printDialog(
                 null, 100, 100, services, defaultPrinter, null, attrs);           
              if(selection!=null){
                   selectedPrinter = selection.getName();               
              }Now once the printDialog is displayed i want to get the number of copies selected by the user. I tried all different options from Attribute, but not successful.
    Please help...
    Thanks.

  • Adobe apps crash when selecting paper type in print driver

    I installed the CS5 design premium suite and it worked fine ... did not crash when I selected the different paper types in the xerox driver. Then today the updater ran and did updates for all the programs, and now I can't select the paper type.
    Running osx 10.6.4  and the printer is a Xerox 7665

    Don't worry, solved it. Tested the printer using my powerbook G4 running 10.4.8. It worked fine so I copied the HP folder from /Library/Printers from the PB to the PM G5, repaired permissions using disk utility, rebooted and the G5 can now print fine to the HP.

  • About getting hp Laser Jet 1320 Printer Driver Softwear

    Dear Team Leader,
    I have lost my HP Laser Jet 1320 softwear CD. I want do download from Internet. Would you please help me by showing an easy way to get it?
    Yours Ever
    Mr_Shehub

    Hello Bholla,
    Welcome to the HP Support Forums!
    I understood that you have recently installed Windows 7 again, since the LaserJet 1022n will not install. If you are getting "turn printer on" messages when the printer is on, you have to check the USB connection between printer and computer.
    Have you tried to installed using the HP full feature software and drivers for this printer? If not it is a free download: HP LaserJet Full Feature Software and Driver.
    Let me know if that works any better for you
    JERENDS
    I work on behalf of HP
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

  • How to get sd major number from my driver

    Hi,
    I have a specific question. I have a driver (mydriver) that acts like a filter driver.
    When it receives IO from the file system through strategy() routine, it wants
    to replace its b_edev with that of sd device instance. mydriver creates minor
    nodes exactly as sd driver. All I need is to know what is the major number
    of sd driver. How do I do this programmatically through mydriver?
    Your help is greatly appreciated.
    Thanks,
    sudhakar

    Hi,
    I am trying to develop a "filter driver" at the file system level for Solaris to get the statistics of some of I/O calls send to a SCSI device. It exists between the VFS and the file-system-dependent layer. Does anyone has experience in developing such a "pseudo file system module". Please share your experience and suggestions.
    Initially I was thinking to develop this by getting the "st" major number. That is the reason it is been posted as a reply to this query.
    Thanks in advance
    -Jiji

  • I,ve bought a new USB Super Drive and have plugged it in, but can't get the disc ejected from the drive.

    I've bought a new USB SuperDrive, but don't know how to set it up.  HAve put the cd in the machine, but now cannot eject it!

    Have a look here for some suggestions for ejecting a stuck disk:
    http://osxdaily.com/2009/08/28/eject-a-stuck-disk-from-your-mac-dvd-super-drive/

  • How to get job status information from printer without using printer's web interface

    Hi, all!
    I need to resolve problem with logging my printer hp lj 700 m712.  
    I configure syslog on it, but it sending only status messages ("peripheral low-power state" - for exapmle), I need to register the job status of printer's job on my server.
    How can I do that?
    Can you help me? 

    Hi Lexabb,
    I suspect your question would be better answered in the HP Enterprise Business Community,  as the HP LaserJet Enterprise 700 M712 printer series is a commercial model.
    My technical expertise is with consumer products and software, I am sure the commercial folks would be happy to help if you re-post your question for them to answer. The HP Enterprise Business Community is an HP Forum designed for the Commercial and Enterprise customers to help one another. I am sure you will find some HP folks there to help too.
    Click here to view the Printing and Digital Imaging.  When the page opens you will see the option to 'Log in' or 'Register Now' on the right. The commercial forums are separate from the consumer boards, thus you will need to register if you don't already have a commercial account.
    You may find the HP LaserJet Enterprise 700 Printer M712dnpage helpful while you wait for somebody in the commercial Forum to respond to your inquiry.
    Best of luck.
    Please click the Thumbs up icon below to thank me for responding.
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Sunshyn2005 - I work on behalf of HP

  • Hi I have a Canon D420 and I added it on my mac by windows configure but every time i print i get this Canon UFR ll Printer Driver error -50. What should I do?

    I try to print but I get error -50. What should I do?

    The Hardware Test detected a RAM problem.  Take out the chips and make certain that the connections are clean and reinstall them.  Make certain that they are well seated. 
    If the problem occurs again, test with one chip at a time.  Also swap bays if necessary.
    Please indicate if you have installed new RAM and if so what brand and the specifications.
    Ciao.
    Message was edited by: OGELTHORPE

  • Cannot get projects to play from external drive

    I ran out of space on my internal drive and transferred libraries to external drive -- projects will not playback properly -- videos are staggered -- appear to be dropping frames

    What kind of external drive? What are your system specs? What format is the media and do those clips play OK in Quicktime if opened from the Finder?
    Russ

  • How to get the free space from logical drive for solaris installation?

    Hi.. I am using win-xp.In the extended drive I have freed 10gb by deleting one of the logical drives.I wish to know how to proceed for solaris installation in the space available with out disturbing the data in other logical drives.Is there any tool?

    Hi,
    See: http://www.sun.com/software/solaris/self_help.jsp
    At the bottom of that page, FAQ # 3
    HTH,
    John

  • [Request] Lexmark 08z printer driver (deb or rpm packages)

    Good evening! I have been trying and trying to get either Lexmark's 08z Printer Driver .deb or .rpm to convert to a tar.xz or tar.gz to install with pacman.
    Here is a link to Lexmark's support page. (You can navigate to either the .deb or .rpm from there easily.)
    I have a college paper due on monday, so it's not immediately pressing.
    Thank you for all of your help in advance!
    Leo

    Thanks ASOM! That did the trick. Next time I will investigate a little more before picking up a new piece of hardware that just started to support Linux. 
    I suppose I could see that money spent as an encouragement for Lexmark, since they did take the big leap into the scary waters of open source support.
    Perhaps with a little helpful feedback, we can get them to put the drivers in a package like HP uses. I don't care what's in the package that gets my printer to work, just so long as it is fully functional. I know, I know.. "Bad Open Source Advocate!" ...but we can just club these companies to death when they don't do every little thing our way. After all, most of us use nVidia cards, since the nVidia blob is still better than the open source nouveau driver. (For the time being. I still have faith in those devs!)

  • How can I Recover From Damaged Drive?

    Hi,
    I've had an internal HD corrupt in my new Mac Pro, and I'm wondering what I can do to recover the data.  I've looked at this several posts including this one listing 3 data recovery software apps:
    https://discussions.apple.com/message/15249262#15249262
    I also considered using Ubuntu Remix as described here, but it's looking like the dd tool exists in OSX as a command from terminal?  That led me to this article, describing how to use the dd tool.  So IS this something that's just included in OSX?  Also, I'm not really clear on what to enter for the Unix drive path.  The drive shows up in Disk Utility as a 4.14TB drive (even though it's only 2TB), but is not mounted, and so I don't know what the drive path would be. . . would it still be /volumes/Archive?  Or would it be the name I see in Disk Utility? 
    I've already tried Disk Warrior (booting to the CD even though the drive in question is not my OSX drive), and it said the drive couldn't be rebuilt.  When I startup the computer, it gives me a message saying the drive couldn't be initialized, and the option to initialize, eject, or (I think) ignore. 
    Does anyone have any thoughts on the best methods from what I've listed here?  I can supply more information if needed.  Just tell me what to look for.
    Thanks,
    Lawrence

    Lawrence,
    The same has happened to my gf's iMac. She has 27" iMac mid 2011 and today the drive went down. Instead of 1TB HD with two partitions Disk Utility lists it as "4.14 GB ST_M13FQBL Media" with no partitions. On top of that there is a strange noise generated - I believe this is fan related.
    It took me a while to workout what the heck was going on with it as Apple Hardware Testing (AHT) does not list any problems. Initially I thought that MBR was wiped due to Windows 7 service pack installation, but when run Disk Utility I realized that there is something wrong with HD.
    Apple started replacement program for faulty Seagate HDs for iMac sold between late 2009 and mid 2011. Unfortuantely her iMac is not eligible, but luckilly it is still on warranty. More details about the recall can be found here http://www.apple.com/uk/support/imac-harddrive/
    I have read a bit about the issue and I found this link was very usefull:
    When a drive powers up, its MCU (microcontroller) puts it through a self test during which it confirms the integrity of the SDRAM and serial flash memory, among other things. It then consults the PUIS flag and, if disabled, it commands the motor controller IC to spin up the motor. The drive then accesses the hidden System Area (also called the Service Area or Negative Cylinders) on the platters and retrieves information such as the runtime ATA firmware, P-list and G-list (factory defects and grown defects), translator (to convert LBAs to physical Cylinder/Head/Sector), etc. If any of these modules are corrupted or inaccessible, then the drive powers up in a kind of "safe" mode. In this mode there is no access to user data. Sometimes the drive reports 0 LBAs, as is the case with some Seagate models that have corrupted G-lists or SMART data. At other times the drive identifies itself with its "factory alias" (eg ST_M13FQBL or ROM MODEL HAWK) rather than its actual model number. This alias is stored within the serial flash memory on the PCB.
    Milos on his blog (http://www.milos.ivanovic.co.nz/blog/218) explains similar problem and shows the solution how to perform a DIY repair of the HD. Unfortunately I am not sure if the fix applies to this case, and also, I do not have required hardware to perform the repair (and additional machine I could temporaily plug the HD to power it up)
    Lawrence, it would be great if you shared your experience on recovering the data from that drive. My gf does not want to turn her iMac to Apple service yet as she wants to get her data back from the drive. I am planning to run some data recovery apps against that HD, and if nothing, I will send the HD to Seagate Recovery Services and hope to get it done for free as it is their faulty drives.
    Thanks,

Maybe you are looking for

  • Unable to export

    Hi, My client version is of Oracle 8.1.7 and the Server is of 8.1.6. However I'm unable to export the data in the server from my client. I have to go to the server to do it. Every time I try exporting a table frommy client machine,I encounter EXP-000

  • Selection screen  , how can i update in event ?

    i use : AT SELECTION-SCREEN ON VALUE-REQUEST FOR zw_lfd1. in this event i want to update another parameter  , is it possible and how  ?

  • AD Connector Patch 11.1.1.5.0A (AD connector patch 14190610)

    hi all, I am having OIM 11gR2 (11.1.2.0). I have a confusion about applying patch for AD connector 11.1.1.5.0. I need to know that in the Patch download zip file (AD connector patch 14190610) there are many folders that are same as available in AD co

  • Content of my Apps isn't backed up

    I recently had the horrific experience of losing EVERYTHING on my iPhone because my battery just died. When I restored from my backups, none of the content in my apps was saved. The apps themselves were there, but I use a lot of organizing apps and n

  • Z10 L2TP or PPTP, is it possible in anyway???

    Hi, I'm using Microsoft TMG as VPN Server using the Protocols (L2TP - PPTP) is there is anyway or any software to connect from my Blackberry Z10 ??? if no, i would have no solution but to sell it out and purchase Samsung Galaxy !!!!!!!