PS printer driver HP Laserjet 700 m712

HP 700 M712 won't print halftones on 11x17 paper in tray 3.  It will only pull from tray 2 on 8.5 x 11.
When it does print from try 3 the halftone printing is not supported.
HP is on day 3 of trying to fix this problem.  Is there a Windows 7 driver that may fix this problem.
Thanks

CCSsha
Your best bet is to continue with HP..  They are the only authorized service for the printer.  We can only support Microsoft products. 
Wanikiya and Dyami--Team Zigzag

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