PS Start 3 doesn't think I am on line!?!?!!?

Thanks to all of you who helped me get PS Album Starter Edition unlocked.
It still has the problem that it doesn't think I am online.
The Unread Message(s) notification box in the upper right hand corner says I am not connected to the internet.
In the HELP Menu, Edition 3.0 Help works (that is how I got here).
Online Support works.
Check for updates says no connection to the Internet is available.
Upgrade to Elements works (although I didn't try the upgrade).
Elements Online works.
Adobe Online works.
I have tried it with Norton Security turned off or on, but it doesn't make a difference.
What is different? How do I fix it?

Bob,
I tried to access the address (URL) that you suggested and got nothing except a line saying "...perhaps there is a form..."
I have this problem with Adobe Album Starter 3.0 and I basically get the same message about "internet connection."
If anyone finds a solution, PLEASE post instructions.
I can't get any information from Adobe.
Lloyd
(PS I have Photoshop Elements 4.0 and basically get a different approach to the "Online Photo Service" (Kodakgallery.com) but still no photo book created and purchased through Adobe software. I had been using Kodak's Ofoto but it is virtually impossible to arange photographs at that site. I've ordered 6 photo albums and the quality is good-excellent but with Adobe I can't get my photos to the site.)

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As I don’t know much about the technical aspects of computers, I don’t really understand the first answer, and it sounds like following it might produce unwanted changes.
But I understand your questions, so I’ll try to answer them;
"loading from any Project" means that I encounter the problem when I’m using a project, possibly after/because I’ve left the Mac on overnight, and/or I’ve made a lot of adjustments, and, once the problem is there, it happens in any other project which I open – the images load then disappear.
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Available 387.36 GB
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