PS4 Cd wont install and serial numer dosent work on trial download

Hello,
I purchased PS4 on EBAY, un-opened package, brand new, serial labels look real and cd looks real?
1st problem was CD wont install, drive dosent even recgonize it al all,
Someone suggesed downloading trial then entering serial number, works 1st time, but 2nd time opening up program serial comes up in-valid.
Seller said this was due to old photoshop being on my computer, and old registry files still being on system, causing serial number not to work. I had photoshop7 on my computer, I took PS7 off computer and did a registry cleaner (Eusing)
This still didnt work.
serial number wont work on trial download and cd will not install.
Anyone know of any fixes?
Friend of mine suggesed going in and manually deleting reg files thru regedit.. but I am not techie at all and have no idea how to due this.

this is the exact message from the seller on Ebay..
"We know exactly what the problem is. You couldn't install it
because of corrupted registry key, which is typically made out of
a serial number. Think of registry key is as the id for an installed
software that prevents installation of the same software again.
Windows thinks the previous photoshop and new one are the
same software even though they are different versions. So it
won't allow another installation of photoshop. Uninstalling
previous version of photoshop does not delete the registry key.
So the new serial number you entered is rejected because the
registry key is already there.
Unless you delete the registry key for a previous version of
photoshop, the same thing you have just experienced will
happen whatever the version of photoshop you try to install.
The best way to remove the corrupted registry key is to reinstall
your Windows(initialize), then install the new photoshop. It's
guaranteed to work. Back us your system if you need. It's best
let pro handle backing up your system, reinstall you windows
and removing corrupted registry key.
There is free software that said to remove corrupted registry key
but we have never seen they actually worked. Taking back up
and reinstall Windows is the simplest way we have seen so far.
We don't know why Adobe said it's invalid where it is
authenticated."

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