PS4 Controller Not Charging and Not Recognized By Fix Or Replace Section

Hi, I bought 2 magma red DS4s (pre-owned) and one of them works perfectly and the other doesn't. I have tried reseting the controller and connecting it a USB to try sync it up with my PS4 but nothing seems to work. When I plug the controller into the USB it flashes orange for a moment and then turns off. When I try to turn it on it simply flashes for a few moments and turns off again. Anyone know what's wrong here? Are there any places (in the UK) that I can take the controller to be repaired because when I tried to use the trouble shooting, repair or fix it section it says that I am entering an invalid serial number (it is definitely correct).

Have you tried resetting controller? There's a little button on the back by the L2 button

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