PS7.0 Has suddenly stopped working - APPCRASH
Can someone please help - this is driving me nuts!
I have had PS7.0 installed on my PC for years with no issues - then suddenly today it wouldn't open - Partly loads and then says "Adobe Photoshop has Stopped working" and shows the following error:
APPCRASH
Photoshop.exe
7.0.0.0
3caf9b42
ntdll.dll
I have done a system restore (Vista Home Premium) until well before this issue started and it makes no difference
I have uninstalled and re-installed PS7 and it makes no difference
I have installed the same PS7 onto a different PC and it works fine (also running Vista HP)
Simple answers please as I'm a bit of a novice
Thanks, Linda
Still can't work out what I'm being instructed to do - I cannot load PS7.0 so I cannot get into the file menus
I have tried Ctrl-Alt-Shift while the partial loading is taking place and nothing happens
I can't understand why uninstalling the software and doing a complete re-install would not re-set the preferences anyway?
Or am I being a typical 'non-top line proffessional' here?
Linda (female - should have stayed in the kitchen!)
Don't get all sexist here!
In the FAQs there are two methods: the Ctrl-Alt-Shift way which is tricky – you have to be nimble-fingered; and the manual deletion method as described.
Since the preference file are only written when the user closes Photoshop, having made her or his settings, the installation log, which is used to un-install the program, will not include them. As you see from the FAQ they are not even in the PS program folder.
As far as I know it is an Adobe peculiarity but there may be other examples.
...and don't forget what Buko said: Update your 7.0 !
...and in case you're wondering, it's here: http://www.adobe.com/support/downloads/detail.jsp?ftpID=1851
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