PSA about Verizon Edge Buyout

This is not clear on the the website and I only found out by calling Customer Service.
BACKGROUND:
In MyVerizon you can view your VerizonEdge contract via a pop-up box.
You see the amount financed and your VerizonEdge balance. Also displayed is the upgrade option and buyout contract option.
PSA:
If you choose to buyout, you are charged the balance BUT it only goes against your bill - NOT your VerizonEdge Contract!
This is silly, of course, because it is obvious what you want to do by selecting buyout when viewing your VerizonEdge contract.
If you want the amount paid applied to the VerizonEdge contract, you MUST pay at a Verizon Store!
Fortunately, I called customer service before completing the transaction online. He agreed this is NOT clear online and that it was a good thing I called before paying.

Good information!

Similar Messages

Questions About Verizon EDGE Plan???

So, me and my guy went into what we thought was a regular Verizon Store to ask about combining our accounts to save some money (we are engaged). My guy was having major issues with his Pantech Maruader and the sales person convinced him to get on the EDGE plan and get a Samsung Stratosphere II (he wanted a keyboard smartphone). I asked about when we could combine our accounts and he said any time. He suggested we do it on the 1st of next month though so the bill won't be huge. Well, I called up Verizon today to try to get a quote again since I had forgotten. They told me and also told me I didn't have to wait to get my guy on my plan. So I proceeded on the website to try to "add a line" and it wouldn't let me. We called customer service and they said an EDGE plan couldn't get under a non-EDGE plan and there was this"assumption of liability" phrase getting thrown around. I said I accept the assumption of liability and they said they still couldn't do it. If I wanted to connect to HIS plan I could but not vice-versa.
So I have heard all these different things and stories. And I wonder if he can just pay the balance off the phone and quit this EDGE plan and go back to the normal plan he had before, I believe the MORE EVERYTHING plan? Another guy at the "Verizon" store said we can't combine the accounts and that the EDGE plan just came available two days before he got the new phone and the plan. This was March 12, 2014. He also stated that they were very uninformed about the EDGE plan as employees and that the "Assumption of Liability" bit was told to them last week.
But from what I'm reading up here is that EDGE rolled out August last year???? So did I just get blantantly lied to so I wouldn't go off on the guy? I didn't act angry towards him or anything just went in there asking what were th options so we can combine our accounts. I want him under my account cause my job discount is bigger than his. He also stated that we could just pay off the phone and there would be no early termination fee and he could go back to his regular plan...then transfer to myaccount, is this true??
Please someone shed some light on these questions!!

We tried to go into the Verizon store on N. Main St. in Suffolk, VA. yesterday to pay off the phone balance and get out of the EDGE plan, do the AOL and get him under my plan. The Rep said we couldn't do that until it's been 30 days since he signed up for the plan. That will be on Saturday, but she said wait until Sunday just to make sure. So AGAIN I am getting a run-around. I am tired of this situation. Does Verizon not want $335 out of my pocket immediately?? I will be printing out this conversation and bringing it to the store again today. Also, I hope you are a real representive and not a robot, since the other store told me the other responses from a chat I had on this site was from a robot and basically blew off any of it's answers...
The original store btw is on Portsmouth Blvd. in Chesapeake, VA. They "state" they are an authorized Verizon dealer but they are NOT an official store. The REAL name of the store is WeRWireless and the address is 4300 Portsmouth, Blvd. #196, Chesapeake, VA. 23321
The store I will be going to tomorrow will be Verizon Wireless, 1202 N. Main St. #200, Suffolk, VA. 23434.

Can i have more information about verizon edge program

What is the deal with Verizon edge program? Does anyone know that if you have 4 lines on your account if just one person on your account wants to participate in the Verizon edge program, is this possible? or does everyone on your account have to participate. Also, I have a few more questions, Let pretend I sign up for Verizon edge and do not want to edge up after 30 days with paying at least 60 percent of the phone that I just got off (which I think is kind of pointless) So I continue paying on my phone for 20 months, then the Verizon edge program is over in 24 months correct? Then after that, then could I go back to new every two program if I wanted to, after Verizon edge contract ends? Then I can keep the phone that I paid for correct? This is all really strange to me. If I pay full retail price for a phone, I do not want to give it back to Verizon for them to resell. It sounds like a leasing program to me. Why would you want the continued payments on a phone, like a never ending credit card bill. Anyway, all I want the Verizon edge for is get an early upgrade and a payment plan for a phone, then pay off the phone and keep it for the remainder of the Verizon edge plan, then end it.
Also, I do not have very good luck with phones working the entire time, that is what concerns me the most. I have a s3 currently and it is completely messed up for the past couple of months. The phone is acting nuts, drops calls, no reception, cuts out, powers down at 46 percent. So how is this going to happen if im the Verizon edge program and something happens to my phone, then I cant put a back up phone on my account for a replacement.? If the phone is defective and one of the stipulations of the plan is to return your phone in good working condition, then how would one do this is this situation happened?

The Verizon Edge payment option is basically a "leasing" program. The New Every Two program was retired in 2011.

Verizon edge

I signed a contract May 2014 at this time I didn't know about the verizon edge plan or offered it I found out about it the other day when a family member came over and mentioned it to me and told me all about it and how less expensive it is I'm wanting to know even tho I signed a 2 year contract with no deposit and nothing was mentioned to me about verizon edge plan can I go to that plan being it wasn't offered to me

JerryG0458 wrote:With the edge from what my family member told me about I can choose what ever phone I want just have to put a percentage down then have a earlier upgrade and he gets more data and has two lines for less than what I pay now with the 2 year I can choose other phones but have to pay more and have to wait 2 years for upgrade
I think you're confused about the plan. With the Edge plan you pay full price for the phone over 20 payments. When you get a phone on contract you typically get a huge discount. Hence the contract. For example a Galaxy S 5 would be $199 with a 2 year contract. On Edge it's $600. You're 3 months into a new contract so yes you'll need to finish that contract to pay off the $400 discount you got. Also with Edge you get either a $10 or $25 discount per month depending on your data plan.
So say you're on a 2 GB data plan. With a discounted 2 year upgrade for a Galaxy S5 you're monthly cost would be $40 line fee, $50 data fee so $90 plus taxes/fees. With Edge you cost would be $30 line fee( $40-$10 discount ), $50 data fee, $30 Edge payment. For a total of $110 plus taxes and fees. For a 10 GB data plan it would be $40 line fee + $100 data $140 total for 2 year contract. One the Edge plan it would be $15 line fee( $40-$25 ), $100 data, $30 Edge payment. for a total of $145 per month. After 1 year or when 60% of the cost of the phone is paid off you can upgrade to a newer phone on the Edge plan as long as you trade in your current phone and it's in good working condition.

Verizon Edge-- Note 4 $200 promotion Question!!!

Dear Customer Service Rep,
I preordered the Note 4 for Verizon Friday Sept 26th. Now with an accepted phone trade in can I use that 200 credit towards the phone if I am going through the Edge program. If not, would I have to purchase it out right using the 200 and the money I have to pay for it then get the edge plan? If yes, is the price for the phone outright 699.99 like it is at verizon or is it more....If it is more how can I cancel my preorder and I will just go to a vzw store and preorder it there and just wait 4-8 wks for the 200 credit.
Thanks,
WRCupZ86

Hi WRCupZ86,
Thanks for your interest in purchasing your Samsung Galaxy Note 4 with us! It looks to be one impressive phone, so I can imagine how anxious you must feel to receive yours.
Regrettably, Best Buy gift cards cannot be used as payment towards Verizon Edge, Sprint Easy Pay, or AT&T Next plans. If you'd like to apply the trade-in gift card towards your Note 4, then you'll need to purchase the phone as a traditional upgrade (incurring any applicable activation fees). Full details on how Verizon Edge plans work can be found here:
Common Questions About Verizon EDGE
I hope this helps.
Aaron|Social Media Specialist | Best Buy® Corporate
Private Message

If I use Verizon Edge with Iphone 6, Can i just buy SIM when i travel outside the USA?

Hi,
I plan to switch to Verizon Egde with Iphone 6, but i just want to make sure if i can buy SIM to use with it when i travel outside the USA? Do i need to unlock the phone?
thanks.

i chatted with the rep, and i was told that unless iphone 6 paid off ( i was asking about Verizon Edge), the phone is Locked! And if i have to use it outside the USA, i have to call the the customer care..not sure what for.
I just want a phone and put new SIM in to use. No more, no less. I think Verizon makes thing more complicated for the customers (i've been with Verizon since 2005).
If thing is so complicated, i'd better look for another solution then.

$200 Trade In Gift Card Offer with Verizon Edge

I was informed by two Best Buy associates that I could trade in any working smartphone for a $200 gift card that could be applied toward a purchase of a Galaxy S5 or a Note 4. Both associates told me that the gift card could be used for a two year contract renewal or the Verizon Edge program. If I chose to go with Verizon Edge then the gift card and any cash that I wanted to put toward the retail cost of the phone would be applied before the net difference was spread over a 24 month period and would reduce the monthly amount payable to Verizon for the phone cost. .
I bought a black Note 4 last week and renewed for two years at that time but the Edge program was offered at that time and I was told it would be reduced with the $200 gift card from the trade in. I went back to my local Best Buy store to return it because they now had a white phone in stock which they did not have last week. Also, since last week Verizon has also reduced their data plans and I now have a 10GB plan so wold qualify for the $25 discount per phone line instead of $15 with the 6GB plan. When I went to return the phone I told the representative what I wanted to accomplish and they said it would be no problem to apply the gift card, cash and change to the Edge plan.
When it got to the point to apply the gift card from the return and the cash I had previously paid they told me they could not do that and I would have to either pay the full retail price for the phone or spread the $749.99 cost across 24 months. They showed me on their screen that they did not have the capability to apply the payment.
Why was I told by two other associates that this was possible and was the representative tonight correct in saying it is not possible to apply the reduction. She did say that if I had bad credit and Verizon required a down payment that she could then accept a payment to reduce the cost of the phone but becuase I had good credit she could not do so. She then offered to put the price of the phone on a credit card which I would then have to pay monthly.
Please advise.

Greetings djcarree,
I realize this may not be the answer you were hoping for, but avm5689 is correct: Best Buy gift cards cannot be applied as payment towards devices on Verizon Edge, AT&T Next, or Sprint Easy Pay plans. To apply any gift card to the purchase of a mobile phone, customers must purchase the device as a traditional upgrade (incurring any applicable activation fees) or as a replacement device at its full retail price. Full details on how Verizon Edge plans work can be found here:
Common Questions About Verizon EDGE
That said, it's disappointing to read you may have received misinformation regarding available payment options during your initial visit. We rely on our in-store reps to provide accurate and detailed information on our partner's services and our own policies, so it's disconcerting to learn of situations where that expectation may not have been met.
If you're still in need of assistance and have not already done so, I'd encourage you to return to your local store when the have the chance. As I mentioned above, you'll need to re-purchase your Note 4 as either a replacement device or traditional upgrade in order to apply your trade-in gift cards towards the sale. Please also note that mobile phones can only be returned or exchanged within 14 days of the purchase date, and that additional carrier restrictions may apply.
BestBuy.com > Help Center > Return & Exchange Promise
http://bbyurl.us/RTE
Thank you for your understanding, as well as for taking the time to post.
Aaron|Social Media Specialist | Best Buy® Corporate
Private Message

Verizon Edge: Fully Explained, Plus a few questions

At first glance Verizon Edge sound good, with a second look it seems to be a huge scam, but with enough research it seems it depends on the scenario.
This document excludes information regarding new customers who haven't had 6 months of good payment etc.
This document makes some assumptions which are located at the bottom in the form of questions to be answered by a Verizon representative.
The Basic Shared Plan, Subsidized phones and how it all works.
The Plan
Unlimited talk and text have become a given with Verizon, so it all comes down to data. The way the plans work are quite simple, there is a set price for the pool of data, For example my family has 6GB of data for $80. The price increases or decreases by $10 per 2GB(Not including very small amounts or large amounts) --- 10GB is $100, we'll use this number later.
After that you pay a flat price per device depending on the device(All devices use data from the same pool - when the data runs out you're charged $15 per 1GB over(rounded up to the next GB -- 4.05 rounds up to 5GB) or you have the option to upgrade your plan by 2GB for $10 more a month.
Smartphones are $40/month, basic phones are $30/month, tablets and other devices are $10/month
The Phone
The typical subsidized smartphone is $200 when you sign up for a 2 year contract.This price can vary with special offers or more expensive versions of phones(ex: 64GB iPhone over the 16GB one)
So you just got a $600 phone for $200, but that doesn't make the phone a $200 phone, and that doesn't mean you only payed $200 either, the other $400 is technically still payed for by you.
The remainder of the phone cost is nested within the monthly flat-rate access charge.
$400 over 24 months = ~$16.67 (of the $40) per month is actually going towards the phone.YOU ALWAYS PAY THE FULL PRICE OF THE PHONE WHETHER YOU KNEW IT OR NOT.
The difference, whether you have your own phone or are month to month you will pay $40 access fee a month no matter what, so if you're not getting a subsidized phone every 2 years you're giving Verizon more money in a way.
Total Cost with the Shared Plan
1 Person with 10GB Data($100 + $40) x 24months + $200 = $3,560
2 People with 10GB Data
($100 + ($40 x 2)) x 24months + ($200 x 2) = $4,720
3 People with 10GB Data
($100 + ($40 x 3)) x 24months + ($200 x 3) = $5,880
Verizon Edge (Check bottom for assumptions and questions.)
You still have unlimited talk and text and the data works the same way all for the exact same prices.
The monthly access charge for each device is where things change.
If you have 8GB of data in your pool or less, this charge is reduced by $10 ($40 --> $30)
If you have 10GB of data in your pool or more, this charge is reduced by $25($40 --> $15)In most cases it is cheaper to have 10GB while in the Verizon Edge program than to have less.If you have a really low amount of data or only have 1 or 2 people in your plan this may not be a good option for you.
These reduced prices only apply while you are still making payments on a Verizon Edge phone.
You do not pay a subsidized price for a phone although you are saving the same amount or more through the reduced access charge.
You will pay the full retail price of a phone over 24 months with no down payment. (ex: $600 phone = $25/month)
Total Cost with Verizon Edge (assuming 10GB and a $600 phone)
1 Person($100 + ($15 + $25)) x 24months = $3,360
2 People($100 + (($15 + $25) x 2)) x 24months = $4,320
3 People($100 + (($15 + $25) x 3)) x 24months = $5,280
What's Good About It?
If you have a 10GB plan or higher(Or upgrade to it), and your phone is $600:Your monthly cost will be EXACTLY the same..
How do you benefit then?
You save the $200 you payed for a phone each 2 years.
You can change phones once a year instead of every two years and still have the same monthly cost as you do without Edge.
If you 'Edge Up' early you have to finish paying up to 50% of the phones cost right then(Normally payed off by 1 year)
Edging UpWhen you 'Edge up':
50% or more of your phones total cost must have been payed off and it must be at least 30 days since the last Edge up.Typically a year or longer in unless you pay the remainder of the 50% at the time you Edge up
You must return your current Edge phone.
This phone must be in good condition as determined by Verizon.Or there will be a Fee
Must be Returned within 14 days of Edging upOr there will be a Fee
Switching to Verizon Edge (While in contract)
Requirements for eligibility:
Contract must be from before 11/13/13
Offer to switch expires 6/30/14
You must turn in your current Verizon phone(Subsidized phone on your current contract)
Like I said early, in the basic plan you technically pay for the other $400(more or less) through your monthly access charge.
In order to recoup this money they want the phone back.
In most cases this is at a lost to the customer, for example,
$600 phone, $200 paid, $16.67/month toward the $400 after.
I'm 16 months completed which means I payed an estimated $466.67 of the $600 phone
Questions
I assumed there isn't but: Is there monthly financing fee?
Any other minor fee?
Do you pay the ~$30 activation fee when Edging up as you normally do when upgrading phones?
What happens once you've payed the full cost of the phone?
I understand that you no longer get the reduced monthly access charge.
My question is, if you payed off the full cost, do you have to return the phone anyway?
If your phone is not eligible to trade back(Damaged or other)
If you want to edge up which scenario is true:
There is a fee because the phone is damaged
You have to pay the full cost of your current phone(rather than 50%)
other
When switching to Verizon Edge:
If you choose not to give back your current phone or it is not in returnable condition what happens?
I heard it's a $200 charge?
The remaining balance on my current phone would be $133.33 ($600 - $466.67) would that be the charge?
You are not eligible for switching to Verizon Edge?

A few corrections to your post.
When "edging up" you CAN pay the extra to get you to 50% of the cost of the phone. This information is from the Edge FAQ, #2 under "Contract and Payment Plan"
Can I pay more than my scheduled monthly Verizon Edge installment?
No, unless you are either seeking to Edge Up to a new device, which requires that at the time of the Edge Up transaction you pay at least 50% of the device following the initial 30 days of the Verizon Edge Agreement; or you are seeking to pay off 100% of your Verizon Edge Agreement, which you may do at any time.
For your point in #3, at least currently, you may be able to do an "Early Edge" if you are currently under contract. From #4 under "General Information". While it simply states you must return the phone on the line when placing your Edge order, I assume you must return the phone purchased when signing your current contract.
What is Early Edge Open Enrollment?
Early Edge Open Enrollment is a limited-time option to participate in the Verizon Edge program. You can get your choice of the latest smartphone sooner than you would under a traditional 2-yr contract.
If you’ve had your current phone since 2/1/14, you may be eligible to purchase a 4G LTE smartphone through the Verizon Edge program. You’ll pay for your phone in monthly payments.
To be eligible for Early Edge, you must meet all the following:
Be eligible for Verizon Edge
Have had your phone since 2/1/14 or longer
Return your phone in good working condition*
The Early Edge Open Enrollment option will be available 2/13/14 - 6/30/14.
Note: You must return the phone that was on your line at the time you placed your Verizon Edge order, and it must be returned to Verizon Wireless within 14 days of receiving your new phone. If you do not, you may be charged a non-return fee of up to $200.
Also, your last statement is only valid if the phone active on the line is the phone you purchased when entering into the Edge agreement. You can only Edge Up by returning the phone you purchased on the Edge agreement(or authorized replacement phone such as warranty replacement or insurance replacement). You cannot purchase a smartphone, subsequently activate a basic phone on the Edge line and then return the basic phone when Edging up simply because it is the active phone on the line Edging Up.
Also from the Edge FAQ, #2 & #4 under "Edge Up and Returns"
What are the eligibility requirements to Edge Up with Verizon Edge?
To be eligible to Edge Up, you must:
Have had your Edge phone for at least 30 days
Have paid at least 50% of the full retail price of the phone
Return the Edge phone in good working condition with no significant damage, as determined by Verizon Wireless
How do I Edge Up when I'm ready?
There are three ways that you can Edge Up:
Bring your original Edge phone (or authorized replacement) to a Verizon Wireless retail location where a representative will help you complete the Edge Up process.
Complete the Edge Up process online using My Verizon.
Call Customer Service at 1-800-922-0204 and they’ll help you complete the Edge Up process over the phone.
Beginning April 13th, you’ll be able to complete the Edge Up process at select Verizon Wireless authorized retailers.
If your previous phone is an iPhone with iOS 7, you must disable Find My iPhone prior to sending it back. To disable Find My iPhone:
Tap Settings.
Tap iCloud.
Tap Find My iPhone.
You’ve successfully disabled Find My iPhone.
Note: If you use My Verizon or Customer Service, you’ll need to ship your original Edge phone (or authorized replacement) back using the shipping label provided by Verizon Wireless when you complete the Edge Up process. You’ll be billed for the new phone when you Edge Up. However, once it’s determined by Verizon Wireless that your original Edge phone was returned in good working order, you will receive a credit back for the remainder owed on the original Edge phone.

Verizon Edge Truth

So after endless research and speaking with CS reps, I've decided to share the interesting details that I've come across for any that may be interested.
Background: About 2 weeks ago I contacted Verizon in regards to the Edge program. I "thought" I had finally found a plan good enough for me to bite, considering I have a Family Nationwide Talk/Text plan with Unlimited data on all lines - so it better be worth it. Was this $160/month for 4 lines unlimited talk/text with 10gb of data on the Edge program too good to be true?... Read on my friends....
Day 1: I try to switch my plan online to the Edge plan. No luck. So I call Verizon and speak with a CS rep and explain to her what I'd like to do and she's more than accommodating. I ask her could I bring my own phones to the new plan (which are off contract) and she says absolutely. I then ask how long these low rates/discounted lines would be in effect - she says for as long as my account/lines remain open. So at this point I'm happy, finally a decent plan with a decent rate locked in. I later asked if I could set all this up through myVerizon online and she said sure or she could do it herself whichever I prefer. Thinking that maybe I missed a step online earlier, I politely told her that I would just go online and set it up myself so that I could specifically see everything on my screen. I thanked her for her time and off I went.
Later that day I try to set it up, again, no option other than the MoreEverything plan - which is more expensive.
Day 2: I call Verizon to just set it up over the phone. This is where it gets interesting. The CS rep I end up speaking with is a complete 180 from the last one I spoke with. She tells me that its not possible but did check with her supervisor to confirm (she claimed). Basically as she stated, you cannot BYOP (bring your own phone) into the edge plan. You have to upgrade all lines - all at once. Which I'm definitely not interested in doing. So out of pure curiosity, I ask her "if" I did upgrade all lines would the discounted rates still apply at the end of the term or would I have to constantly upgrade phones every couple of years. She could not answer that specifically - so I chalked that up as a grey area in the plan (in other words a no). So then, I decide to prod a little bit... Verizon, as I would assume, is offering this plan in competition with AT&T Next, who by the way explicitly states that you can BYOP - no requirement to upgrade. So the CS rep and I get into the conversation about AT&T's plan and at this point I begin laughing when she becomes defensive and tells me that its a gimmick and that I'd have to still purchase a new phone on that network because my iPhones wouldn't work and aren't compatible. This was either a lie or the CS rep is ignorant to the fact that during Verizon's C block spectrum purchase, the FCC mandated that they could not implement sim card locks on newer devices as part of the agreement. So, for any that are interested iPhone 5c and 5s are completely unlocked and compatible on any GSM network - and are LTE capable. iPhone 5 is compatible up to HSPA+ (I've tested it).
I politely ended the conversation after we got into the discussion about the MoreEverything plan. She actually conceded to the fact that my current plan was better than what they were offering and that it would actually cost more to switch. (Hey at least we agreed on that!)
So there's my story in a nutshell. I've been a loyal Verizon customer for years but I don't play the Smoke and Mirrors game. So Verizon, if you're reading this, please make customers a legitimate offer if you intend to keep them. I've received phone calls prior to this trying to get me to switch plans but the Edge plan was the only one that came close and it is definitely not what its cracked up to be. Right now, I'm rooting for AT&T in this fight until Verizon clears up any misconception/false advertising in their plans. Until then, I may post this on other sites just to make customers more aware and clear up any confusion.
R/
Josh

Ok so I did some more research. According to FAQ's on Verizon website, this contradicts your last statement. Below is the link and a snapshot from the page. Maybe I'm missing something or not interpreting this the right way...
http://www.verizonwireless.com/support/faqs/CallingPlans/more-everything-plan.html
How can I get the discount on the monthly line access of The MORE Everything Plan?
Customers who participate in Verizon Edge may qualify for a discount on the monthly line access charge.
You’ll receive $10 off the monthly line access charge if you meet both of the following requirements:
You have a smartphone with Verizon Edge
Your data allowance is 250 MB, 500 MB, 1 GB, 2 GB, 3 GB, 4 GB, 6 GB or 8 GB
You’ll receive $25 off the monthly line access charge if you meet both of the following requirements:
You have a smartphone with Verizon Edge
Your data allowance is 10 GB or greater
Note: Existing and qualifying Edge customers on The MORE Everything Plan automatically receive the discounts.Back to top
If I’m no longer participating in the Verizon Edge program, do I still get the discount off my monthly line access?
No, only customers who are currently enrolled and making monthly payments toward their Verizon Edge agreement qualify for the $10 or $25 monthly discount.

Verizon Edge with no discount and 4 hours of wasted time with Customer care

So far my experience with Verizon has been far short of superior as it should be for the number 1 carrier in the nation. I tried to open an account using the Edge program and did not qualify. This was on the same day that the down payment for the Edge program became available. I called to determine why I was ineligible and try to find out if there was any way to become eligible and was told no and was told several times to just start a 2 yr agreement. 1 hour wasted when I could have just paid a down payment that day and none of these future problems would have occurred. Fiance opened an account in his name on the Edge program for me. I already had a prepaid account with a telephone number I wished to keep but was told in store that this would not be possible. Account was opened with a new telephone number which I will refer to as telephone number A. I contacted customer care and was informed that it would be possible to keep my telephone number which I will refer to as telephone number B but was unable to do get it done at the time due to not having both of my phones with me. 30 minutes wasted as it should have been done in store the number transfer. Was able to call back later and get my prepaid account with telephone number B added to my new account with my telephone number A. We then proceeded to switch telephone numbers so that I had my original number, telephone number B, and then cancelled the additional line. 1 hr and 30 minutes wasted!!! New single line plans come out and I chat in to change my calling plan to the Single line plan with 1gb of data for $60 and $50 with my Edge discount. Chat representative changed my plan to the More Everything plan with 1gb. This was not at all what I wanted as I'm trying to save money and I was hit with a huge bill. Called in about bill got plan sorted out and am informed I no longer have the Edge discount because I'm using telephone number B. I'm informed the Edge discount was applied to telephone number A and I can not have that discount using telephone number B. This by the way took over 2 hours after I was informed by the customer care agent on the phone alot of inaccurate info. I was informed the 1gb single line plan was a loyalty plan and I was not eligible until my account had been open for 1 year. I was also informed that the Edge discount did not apply to the single line plan. 2 hours wasted After speaking with a supervisor I was still unable to have my Edge discount applied. How can this be Verizon? How can I purchase a phone on the Edge program, be given a discount and then have it removed simply because I wish to use the telephone number I've had for over 10 years? I WAS NEVER ONCE INFORMED I WOULD LOSE MY DISCOUNT!!!! I went from prepaid to the Edge program because I wanted a new phone and 4G and because of the Edge discount making it very close to what I was already paying. I've wasted 4 hours on this when all of this should have been done in the begging. If I had been able to put a down payment down I could have had my number then 90% of these problems I wouldn't be having. You can't tell me there is no way to use my number and not get the Edge discount. VERY UNHAPPY!!!

So ChristinaB_VZW replied to my post. You would think I would get a little further help regarding my issue, correct? WRONG!!! I told her thank you for helping me and she asked me to reply back with my original message copied and pasted which I did on 4/8. I waited until 4/17 and had not heard back so I responded back to her. Still haven't heard anything from her. Do they simply post on these forums so that customers have the appearance of receiving assistance so that in public it looks as though I've been helped when in actuality still nothing has been done. I could understand if I was begging for a new phone or wanted $100's of dollars off my bill for no reason but I'm not. I want the discount that I should be receiving as part of my VERIZON EDGE AGREEMENT. This is the worst experience I've ever had with any kind of services for money. I know one thing for a fact and that's one you are a customer you no longer matter. So thank you ChristinaB_VZW for making Verizon appear to care about customer issues when in actuality they do not. I will be sure to never recommend your services to anyone and to reference this issue and lack of customer support for that reason.

Be Careful, Found out Verizon Edge is Deceptive

The information contained in this thread is true and there is no deviation from the truth. Has anyone else experienced this?
This letter is to notify you about a problem I am experiencing with my xxx-xxx-xxxx line, which has no come to a resolution. Up until March 6, 2015, this line was on the Verizon Edge program, which I decided to pay off in full with an amount of $271.23. According to the information I had available to me and communicated by the Verizon store (February 25, 2014), the following was believed to be true:
I traded in my phone (Nokia Lumia 928).
I took ownership of a Nokia Lumia Icon under the Verizon Edge program, 24 months at $22.91 a month.
Once the phone (Edge agreement) was paid at least 50%, I can trade my phone in towards a new phone.
I would be charged a $35.00 upgrade fee and the taxes for the total cost of the phone. This would appear on my next bill.
With the Verizon Edge program I am not obligated under any contract, however if I were to cancel the line, I would be responsible for the remaining balance of the Edge agreement.
Right now I am carrying around 2 cellular phones and decided to consolidate. I took into consideration what I was told about not being obligated once the Edge agreement was paid in full. On March 6, 2015, I decided to pay the balance off, hence allowing to remove that line of service. After the payment was made, a new screen was available indicating that I could not upgrade my phone or end the contract until 06/13/2016.
I called Verizon Customer Service on March 6, 2015 at 2:55PM EST and spoke with Betty. Betty looked into this further and indicated that I would receive a text within 1 hour with the new contract date. I did not receive a text, however several hours later I checked online and the contract date changed to 11/25/2014. I called Verizon Customer Service on March 6, 2015 at 8:30PM EST and spoke with Kerri Ann, who filed a dispute to see if the contract can be moved back. She indicated I should hear something back within 72 hours.
After giving it more than 72 hours and not receiving any correspondence, I called Verizon Customer Service on March 10, 2015 at 12:20PM EDT and spoke with Robin to check status of the contract date. Robin indicated that the contract date is still 11/25/2015, as I signed a contract on 11/23/2013 for a 2 year agreement. I inquired as to how I could pay full price for my phone and still be in a contract. I was told several times that I couldn’t be in a contract and on an Edge program at the same time. This completely confused and contradicted the situation, as I was just in an Edge program. I explained that this was extremely deceptive, as it never showed or indicated at any time on the website I was under a contract, just the Edge agreement. I tried multiple times to understand how I could be under a contract, when I did speak to Janet of customer service on 12/9/14 at 3:40pm EST. At that time, it was explained to me that this telephone number was out of contract either 7/2014 or 10/2014. Robin started to get nasty with me and I immediately asked for a supervisor, which as first, she was unwilling to transfer me. I spoke with a supervisor, Briana, who indicated I am not eligible for Edge and would need to wait until at least a few months before my contract end date. This did not resolve my issue at all or explain what was going on with this line.
I am extremely dissatisfied with the customer service I have received so far and believe that the Verizon Edge program is deceptive in nature. It advertises that if you pay the Edge agreement off in full, you are no longer under any obligation to keep the line. I have attached a few screen captures showing this deception and how a consumer would be led to believe the same as I did. The second deception was that I paid tax twice on the same item. At the point that a Verizon Edge program is initiated, on my first bill after the phone was received I had a charge for taxes for the full purchase price of the device. At the point that I paid the Edge agreement off, I was charged tax on the remaining balance, which I believe is illegal and needs to be resolved.

To start with last year the upgrade fee was only $30, so this was not correct: "I would be charged a $35.00 upgrade fee and the taxes for the total cost of the phone. This would appear on my next bill." Also when you go on edge there is no upgrade fee due to you paying the full retail, so you would not see this fee.
Also if you where in contract at the time of going into edge you would have been required to return your old device? Did you have to do that?
Also, When doing an early edge, you would still have to complete the currently contract before being able to upgrade no matter where you are in the edge process. *Other people on here will tell you different (rcschnoor), but you are an example of that. "the contract date is still 11/25/2015, as I signed a contract on 11/23/2013 for a 2 year agreement."* Luckily, I was advised of this by a customer service rep.
Sorry you where given wrong info. I hope you get it all figured out!

Verizon Edge Agreement

Earlier today I was going through the routine of upgrading my phone and switching is Edge. I got to the point of the process where you view the Verizon Edge agreement. I did not accept because I was debating on a different phone. I backed out and cleared my cart. Later I was in My Verizon and noticed under my documents tab there was a copy of the agreement I had viewed with today's date. I scrolled down to the bottom of it and there was no signature. I checked order status and that was empty. Is this something I should be concerned about, or is it in there just because I viewed and read it? Thanks in advance.

Pawn34
You are right! This would indicate that the order did not go through. Please let us know if we can help in anyway with your upgrade.
JorgeO_VZW
Follow us on Twitter @VZWSupport

Verizon edge up

I edged up two of my phones only because your customer service told me I did not have to send in my old phones as they are broken! I made sure to double check about this before I hung up and edged up! You should follow through with what I was told, not charge me $600 in fees for no phones being returned, whether he was correct or not he represented Verizon and I should NOT be charged as I have been, Verizon is getting ridiculous about not following through with what us as customers are told!!

I agree Verizon Edge up is a joke, as is the same program being offered by other carriers. What happens is you get sucked into getting a phone at a cut rate price, but if for some reason the phone is not what you expected, well, tough luck...you can pay the remaining balance of a billion dollars to try something else...what a shame. never again. that being said it is the same if you take a discount price and sign for another 2 yrs. However when you go to edge up and they tell you, " well sir, you can only edge up to this phone or that phone." But you happen to not want what they are offering you....however, you need a phone, so you are handcuffed to whatever they want to do...

Misinformed about Early Edge Program! Can I file a complaint?

Back in September when the new IPhone 6 was released I was very excited to find out about the Edge program and also to find out that I could do an early Edge and get my iPhone 6 before I was eligible for an upgrade.
I first attempted to do a live chat to get more information and was informed that I could do an early Edge and that I would have to send back my old phone but would get a gift card in return. I made sure I asked about this because I saw it flashing all over the website. I wanted to know more details and make sure that if I sent back my old phone that I would get this gift card. I was also told that I would get $10.00 off my monthly bill (I made sure I asked about this because I also saw it on the website). The person on the live chat was disconnected so I called into customer service to order my iPhone 6. I made sure I asked about trading in my old IPhone again because if I could keep it I would rather do that but the female representative told me that I would have to turn it in. She said that there would be a label that would be enclosed in the box that my new iPhone would come in. I should use the box and the label to send it back. I made sure to ask AGAIN that I would get the gift card, she said yes, it would take 4 to 6 weeks. I also asked again about the $10.00 discount on my phone bill and she said yes I would get that also.
So, I did get my new iPhone and I sent back my old iPhone as instructed using the box and label that was sent to me. It was delivered on 10/14/14 to the Return Processing Center in Texas.
I called two weeks ago and tried to find out status but the recycling department did not have any information for/about me and customer services didn’t even bother to look anything up and said to call back later, they have 4-6 weeks.
Today I called again to check status and after 4 phone calls being bounced back and forth from customer service and the recycling department I spoke with a very nice representative who told me that since I did an early Edge that I was not entitled to the gift card. Needless to say I was very upset that I was misinformed. I then went on to ask her about the $10.00 discount on my phone bill and she said that I could get the discount if I had the More Everything plan. None of this was said to me when I initially ordered the iPhone 6. The representative was nice enough to try and help me get some kind of discount to correct this wrong. She switched me to the More Everything plan so I could get the $10.00 discount I was told I would get initially. Why the representative who I spoke with initially did not tell me this, I will never understand.
I am more upset because my co-worker ordered her phone right after me, spoke with the same representative, and was given the same misinformation. I have been a long time customer with Verizon Wireless and have always advocated for Verizon. This is why my whole family has Verizon Wireless now. My co-worker even switched from AT&T to Verizon because of me and now I am so embarrassed to have convinced her to do this.
It is really not about the $200.00 gift card that makes me upset it’s about how Verizon has let me down and has made me feel like I can’t trust anything that has been said to me by your representatives. Needless to say, that as soon as I can I will be leaving Verizon and going to AT&T and will no longer be able to give positive recommendations for your company.
Thank you for your time in reading this.

Hi susieque74! Thanks so much for your loyalty to Verizon Wireless, and I'm sorry for any misinformation with regard to edging up your device with the trade in program. We actually do not handle any of the details with the trade in program. However, you can contact them by phone at 877-247-3846 or online at http://vz.to/1zkLiXx
Thanks,
ChristinaB_VZW
Follow us on Twitter @VZWSupport

Verizon Edge Program

I have been a customer of Verizon's since 1992. At this time and over the last 11 years my account has not had less that 4 active lines at any given time. I also need to mention that I pay my bill, sometimes making arrangements 3-4 times a month. Let me repeat, Verizon is getting 3-4 payments a month with each payment ranging from $150.00 to $300.00.
This past Saturday my husband paid $200.00, on Sunday I scheduled a payment for $300.00 and yesterday my daughter paid 266.55 on our account. Monday morning after paying $500.00 I woke to my service being suspended. So at 7:00AM I called Verizon who's representative told me that their was a glich in their system where it did not acknowledge my second payment so my services was suspended.
Yesterday I call Verizon because my daughter was having issues with her phone so we decided to call Verizon and get her (Iphone) and myself a new phone (Galaxy Note 3) through the Edge Program. How about Verizon told me that (BTA) Bill to Account was suspend on my account because my service was suspended the day before. Four calls yesterday and 24 hours later Verizon is telling me they can make me an offer, of course I want to hear this.
You paid us $200.00 on Saturday, $300.00 on Sunday, $266.55 on Tuesday plus my daughter paid another $140.00 just so she could have a phone. So the offer we have for you is, if you trade in your Galaxy S4 we will give you $165.00 as a trade, $300.00 coupon and you pay $234.00 for the Galaxy Note 3. My response was, that's your offer? Aside from the $906.00 Verizon got in the last 4 days, pay us another $234.00 and you can have the phone you want O_o, really dude! So that means in the last now 5 days Verizon would have gotten $1140.00 because a glich in their system did not acknowledge my payment and my services was suspended. So after 11 years of loyalty and payments 3-4 times a month my account is not eligible for the Edge Program. If I didn't know it 11 years ago, I know it now. Verizon only has loyalty to itself, keep feeding me your money and I will (removed) on you in the end.
The True Meaning of Loyalty and Customer Service
Although customer loyalty is often achieved through offers, discount coupons,
rebates and other kinds of rewards, long-term customer loyalty can only be
created by making your customers feel that they are your number one priority.
Comment edited as required by the Terms of Service.
Message was edited by: Admin Moderator

Just an obsevation from reading your comments
Point 1. The 906.00 dollars you paid VZW was money owed for prior service and was paid late because you mentioned service suspension on one of your lines. - The issue was determined to be a Verizon issue and NOT my issue which I was compensated for due to the fact that my payment was in the Verizon system.
Point 2. You have a very iffy payment plan at best where a number of people are making different payments at different times. I would guess that over time the ontime payment history is not perfect.- Doesn't matter who makes the payment or how, Verizon's system should recognize the payment exists and perform accordingly.
Point 3. The prior moneys paid that you owed should have nothing to do with renegoiating a new contract and a new phone. What did you think VZW sould have done, forgive the payments because of your perceived customer loyalty. *- Never once did I imply that I wanted any payments forging, and snce you are 'perceiving' the situation and speaking out the side of your neck, check with Mr. Mead, his take on this is a lot different than your's. You may just learn something!!
Point 4. You were probably denied the Edge program because of iffy and unusually payment practices of the past. Again, check with Mr. Mead, his take on this is a lot different than your's again since I was compensated for this whole issue!!
Point 5. To build customer confidence with VZW, make only one payment per month and pay it in full. Make sure it arrives on time. Do not wait until the due date to pay it, pay it early all the time. Being a customer of VZW for 11 years is not the only think they look at before offering you a contract. Me being with Verizon for 11 years and paying my bill is the only customer confidence I continue to build. Since you have never walked a mile in my shoes and unless your life is perfect what gives you the right to tell me how to pay my bills? I feed off self-righteous comments such as your's and that is the reason I was compensated more than you maybe aware of.

PSA about Verizon Edge Buyout

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