PSAP callback number just rings, does not route to phone

Question

I have setup ELINs in Emergency Responder.  All of my PSAP callbacks work, except one.  It will just ring and not route to the phone.
Here is some setup information:
PSAP Callback CTI Route Point Directory Number:  913XXXXXXXXXX (area code removed)
Translaton Pattern Settings for PSAP Callback:  913XXXXXX - Prefix digits, called party transformations (area code prefix defined, but removed)
PSAP Callback Route Point Pattern: 913XXXXXXXXXX (area code removed)
ELIN Digit Strip:  913   
Thoughts?             

Answer 1

Your TP should not have 913 in it, it should match the called number (ELIN) range and prefix 913 to it. So let's assume you are getting all 10 digits from telco, such as 312555505X (ELIN range), your pattern should be 312555505X, prefix 913 with CSS that has access to the 913XXXXXXXXXX CTI Route Point.
If you are only getting lets say 4 digits from telco, then the pattern would be 505X, prefix 9132312555.
Also, keep in mind that CER will only maintain the ELIN-Phone DN relationship for up to 3 hours after the call was made.
HTH,
Chris