PSC 1350 software not working - not showing up in "printers and faxes" as a choice
My mom's HP PSC 1210 won't feed the paper anymore. After cleaning the rollers and making sure regular procedures are followed the paper just doesn't feed. She has an older HP laptop and doesn't like change - she's 92 years old!
I belong to a computer club for over 30 years and someone gave me an HP 1350 AIO printer that makes copies so I know it's working. I have a Dell Dimension E510 computer with XP that someone gave me as a computer I can experiment with.
So I went to the HP site and first downloaded "HPSupportSolutionsFramework-11.51.0049" and then the HP Officejet and PSC Full Feature Software and Driver file and ran it. Nothing seemed to happen after it "installed", no messages at all and it doesn't show up in "printers and faxes".
So then I decided to download the HP Officejet and PSC Basic Software and Driver file and also ran it with the same result.
Where do I go now and what can I do to get the 1350 working - first on the Dell computer, then on my mother's?
Hi safewaterman,
Welcome to the HP Forums.
I see that you are having some issues when attempting to get the printer installed on to your computer.
When doing the installation, do you have a USB cable connected before you run the download or after? If you do have it connected before, the computer will not see the printer when doing the installation.
We need to remove the USB cable from both printer and computer and leave it disconnected. Uninstall all of the software and drivers from the computer. Once the uninstall is complete, restart the computer.
When the computer is back on, make sure that you do not have any Firewall or Anti-Virus protection running on the computer.
Run the Download of the Full Feature Software and Driver bundle and wait for the installation to prompt you as to when to connect the USB cable.
Let me know how you make out with the steps I provided.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP
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