PSC 2355 All In One - won't scan

When I try to scan I now get this error message - "You need to install or run HP software for this feature". I un-installed the SW and re-installed but am still getting the same message. ANy suggestions?

Hi pressbox,
I understand you are unable to scan and have already began troubleshooting. I would be happy to help you with your PSC 2355.
Please first post back with the answers to these few questions.
Is the printer connected wirelessly or with a USB cable?
Is the printer connected directly to a wall outlet or a surge protector? (It is best to connect directly to the wall)
Do  you have any other HP Printers installed on this computer? If so, do you still have the printers?
Is this an HP laptop or a different brand?
What operating system do you have? Mac or Windows?
While I wait to hear back from you, if you have Windows, and if you haven't already tried the HP Print and Scan Doctor, please do so and let me know the outcome. You will see a wrench, a yellow exclamation mark, a red X, or a check mark next each tested item.
The HP Print and Scan Doctor is a free utility (tool) that helps to quickly resolve common printing, scanning and connectivity issues including but not limited to:
Connectivity :
 USB: Verifies that the USB connection from your computer to the HP product is working correctly.
Network: Verifies that the network connection between your computer and your network is working correctly.
Device Status Test : Checks for device errors such as out of paper, paper jams, carriage stalls, and paper feed issues, and then provides instructions for fixing the error.
Driver Check : Checks for missing or corrupt driver files.
Device Manager : Checks for problems in Device Manager that would prevent printing.
Device Online : Checks if the product has been paused or set to offline, and then sets the status back to online if necessary.
Print Queue : Checks for and clears pending print jobs in the print queue (a log of print jobs waiting to print).
Port Match : Checks the port settings for the HP product.
Device Conflicts : Checks for conflicts with other drivers, such as other printer brands.
Ink Issues : Checks the cartridges and ink levels for issues that affect print quality.
Print Settings : Checks and adjusts the print quality settings.
Test Print : Prints a test page for print quality evaluation, and provides options for cleaning and aligning the printhead if necessary.
Scan Tests : Checks the scan mechanism, drivers, and registry entries.
You can also click the Printer menu to find the additional features such as cleaning printheads, aligning printheads, checking ink levels, and viewing advanced printer data for your selected printer.
Source: Try the HP Print and Scan Doctor for Windows
Click here to download and run the utility > HP Print and Scan Doctor
Please let me know the outcome of the tests perform, you will see a wrench, a yellow exclamation mark, a red X, or a check mark next each tested item.
I look forward to hearing from you. Knowing the outcome of the Print and Scan Doctor will help to point us in the right troubleshooting direction!  
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

Similar Messages

  • Lost software to HP PSC 2355 all-in-one

    Hello,
    I am trying to find out how to get another CD for my HP PSC 2355 all-in-one printer. I can print with it but I can not use the scan feature because I lost my software CD. I got a new computer and I can not find the CD to download it so that I can use the scan feature. If anyone knows how I can get another CD or maybe where I can download the software please let me know. Thanks for the help.

    Hello hispanicchyna,
    I would like to provide you with some information on this. I'm guessing that your new computer either has Windows 8, or Windows 8.1 running as an operating system.
    I recommend downloading and running the HP Printer Install Wizard for Windows. This program was created to help Windows 7, Windows 8, and Windows 8.1 users download and install the latest and most appropriate HP software solution for their HP Printer.
    The following link may answer your question as well: http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03460648&cc=us&dlc=en&lc=en&os=4132&product=422...
    Let me know if you have any further questions!
    Thank you,
    I worked on behalf of HP.

  • HP PSC 2355 all-in-one Carriage Jam - No paper jam found

    HP PSC 2355 all-in-one unresolved carriage jam, with no paper jam found.  I searched with flashlight through the back. Windows 7 64bit.  Printer just out of 3 years in storage. 
    Twice I was able to bypass the problem and print a single page, but then the message returned: carriage jam.
    Followed all steps suggested - no solution
    Self Test Info: Device 35, 4
    Vertical Cartridge to Cartridge Setting: 12
    Horizontal Cartridge-to-Cartridge Setting: 0
    Black Bidirectional Printing Alignment Setting: 9, 10, -9
    Color Bidirectional Printing Alignment Setting: -2  -2, -15: 5, 6, -15
    Thanks for any help you may offer.

    Hi there,
    Double check the content in this article. If you have been through all these steps the product may need to be serviced. If not give the steps a shot and let us know if it helps.
    Best of Luck!
    You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

  • HP PSC 2355 all-in-one printer cuts off bottoms of letters

    My HP PSC 2355 All-In-One Printer cuts off the bottoms of letters. Photos are fine. 3rd HP black cartrige, got worse today.
     On a Mac, 10.9.3.

    Hi @timed 
    I would like to help you with your 2355 printer. A printer reset can initiate an alignment. Please use the following document to troubleshoot the issue, and let me know the outcome of your efforts; Troubleshooting Print Quality Problems with the Diagnostic Page.
    If the issue remains unresolved after following all of the steps in the link above, I recommend contacting HP.
    Don't hesitate to call, although the printer may be out of warranty, the cartridges could be in warranty; therefore, there wouldn't likely be a fee for the phone support. HP will, at HP's option, either replace products under warranty that prove to be defective or refund the purchase price.
    They could even determine after troubleshooting that it is a problem with the printer, in which case they may offer you a discount on a newer model.
    The number to call HP is 1-800-474-6836 for Canada and US, or you can Contact HP Worldwide.
    To find the “Warranty Ends” date, look in the following table for the date's location on each product. The date follows the YYYY/MM/DD or YYYY/MM format, where YYYY indicates the year, MM indicates the month, and DD indicates the day.
    I hope this helps.
    Please click the Thumbs up icon below to thank me for responding.
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Sunshyn2005 - I work on behalf of HP

  • HP PSC 2355 all-in-one Paper Jam Error

    Hi. I have an HP PSC 2355 all-in-one printer that has worked well for a long time but when i switched it on today to do some printing, it made some strange noises and when i tried to print it sent an error saying there was a paper jam - but there was not !
    It feeds a sheet of paper in about half way through then stops and the error is displayed.
    I tried doing a copy, and the exact same thing happens.
    Has anyone got an idea what has gone wrong ?
    Thanks.

    Make sure to follow all steps here:
    http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00212225&cc=au&dlc=en&lc=en&product=422000&tmp_...
    Although I am working on behalf of HP, I am speaking for myself and not for HP.
    Love Kudos! If you feel my post has helped you please click the White Kudos! Star just below my name : )
    If you feel my answer has fixed your problem please click 'Mark As Solution' and make it easier for others to find help quickly : )
    Happy Troubleshooting : )

  • Connecting HP PSC 2355 All-in-One printer/scanner using USB cord

    I have a Time Capsule that I use to back up both my Mac Mini and my MacBook Pro and would like to connect my HP PSC 2355 All-in-One Printer/Scanner to the network using USB cord and plugging it into the back of my TIme Capsule. I tried this once, but was unable to find the Printer. I would like to set it up so I could use both the Printer and the Scanner from either my MacMini or my MacBook Pro. It would be really cool if I could figure out a way to use Back to My Mac to print when I am away from home and using my MacBook Pro at a WiFi Hotspot. Is this possible? How can I do it? Suggestions? Thank you!

    +would it be possible to split the USB cord coming from the Printer+
    I'm afraid not. The connection must be direct to either the TC or your computer, but not both at the same time.
    Apple's Printer Troubleshooting Guide will guide you through the process of setting up the printer. Unfortunately, Apple does not offer a printer compatibility list, so the only way to really know if your device is compatible is to try to see if it can be configured.
    Perhaps HP would could help in this regard.

  • Scanning in win 8.1 for HP psc 2355 all-in-one

    I can't get my HP psc 2355v all-in-one to scan.  The printer tells me to install HP software for this feature when I try to start scan from the printer. I have installed the drivers multiple times and cannot find a way to execute the scan from my computer.

    Welcome to the HP Community @bleubeck ,
    I read about how you are having troubles with scanning to your Windows 8.1 system from your PSC 2355 printer, and I wanted to reach out. There are no drivers or software available to install with this specific printer model on Windows 8.1, as the model is older and OS is newer. I would think that your best bet would be to try running the Print and Scan Doctor to see if the diagnostic tool can detect the printer and scan. If this does not work, you can also try scanning from Microsoft Paint as a work around option.
    If all else fails, you can contact HP directly and discuss your printer options to upgrade to a new printer compatible with Windows 8.1.
    Reach our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
    Good luck, and thanks for visiting the HP Forums!
    R a i n b o w 7000I work on behalf of HP
    Click the “Kudos Thumbs Up" at the bottom of this post to say
    “Thanks” for helping!
    Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

  • PSC 2355-All-in-one

    My All-In-One PSC 2355 stopped printing multiple copies of a page, so I decided to re-install it.  After deleting the software, I found that my old disc didn't work with Windows Vista Home.  I have re-installed the compatible drivers from the HP website and all printing seems to be working fine, but it still will print only one copy of a page. Any ideas?

    I'm not sure what might have changed to cause this issue, but you may have to set the number of copies in two different locations.  First - set the number of copies when you click File and Print (which is probably what you're already doing).  Second - When you click File and Print from the app, click Properties and go into the Basics tab of the driver and set the number of copies in there as well.
    Sometimes, either the driver or the app will overide one another.
    Hope that helps.
    Say Thanks by clicking the Kudos thumbs up. Please mark the post that solves your problem as an Accepted Solution so other forum users can utilize the solution.
    I am an HP employee.

  • Canon MG2200 All-In One won't scan?

    This is really frustrating me.
    Originally, i had purchased a PIXMA MG2100 All-In One printer and it worked fine. One day, however, the scanner stops working. Next the printer won't connect at all, and after some e-mails with customer support they send me a PIXMA MG2200 to replace the other, which had some problem needing factory repair.
    After uninstalling and re-installing the new one, everything seems fine until i see that the scanner still won't work. I've tried it on my desktop and laptop, but it gives me the same error that says it's warming up, stops, then there's a connection problem, the scanner might be off or busy, USB connection error, please turn off and try again and scanner will shut off...yadda yadda yadda.
    I've tried re-intsalling the drivers, checking for error codes on the printer screen, buying a new USB cable, changing the nearly-empty ink cartriges to new ones -- nothing works. I'm tempted to just throw the thing away and getting a different brand. I really need the scanner for what i do.
    Does anyone have any solutions to make the stupid thing work? I don't understand why it won't. My last hope is buying another USB because the first one i used ended up being bust. The second one worked but only for the printer. It's not old, i got it with the printer last time, but it failed to solve the connection problem.
    I use Windows 7 x64 btw. Windows XP on the desktop.

    I GOT IT TO WORK.
    I don't know if this will work for you adriftwaterbaby, but i bought a new cord and made it autoscan while it was doing that operation stuff right after turning it on.
    I tried it with the old cord, and if i scan while it's doing its business, it works.
    This is really stupid, and i'm afraid i'm going to have to change brands next time i buy a printer.

  • HP5510 All-In-One won't scan entire page image

    Is there a setting or something that I'm missing when it comes to scanning with my 5510 All-In-One? I'm scanning to my MacBook using OS X.  And yes,  I'm placing my document in the appropriate corner, but I'm only getting a small portion of the 8 1/2x11 page instead of the entire page.  I turn it every possible direction and it's still not scanning the entire page.  Suggestions?  

    Hi @bonbon2D, 
    I see by your post that you are unable to scan the full image on the Mac. I can help you with this.
    I have provided a document for how to scan and change the scan settings.
    Scan.
    Check the driver name that is installed for the printer. The Airprint driver might be installed instead of the Printer's driver. (usually defaults to Airprint)
    Click the Apple menu and then click System Preferences. Click Printers & Scanners, highlight the printer name on the left side and on the right side of the screen should show the name.
    If the printer name shows Airprint, then that is the Apple drivers. Delete it and add the printer name back in from the list. Click the - sign to delete the driver and then click the + sign to add the driver, might have to click the drop down to select the printer's name to add it in.
    What operating system are you using? Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?
    What application are you trying to scan with?
    How is the printer connected? (USB/Ethernet/Wireless)
    If you need further assistance, just let me know.
    Have a nice day!
    Thank You.
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
    Gemini02
    I work on behalf of HP

  • PSC 2355 all in one stopped printing after windows 8.1 upgrade scan is OK.

    I have a HP psc2355 printer which was working happliy in Window 8. I downloaded and installed 8.1 from windows store and the printer no longer works!
    With  the printer status window open (via the windows control panel) the document detail appear briefly after clicking on the print button. Nothing happens at the printer end. Theres nothing wrong with the printer as I can use it on another PC without problems.
    I have uninstalled and re-installed the printer using hppiw 2012-10-31 and run the HP Print and Scan Doctor V 4.1.0.29 which gives a device error "your printer is in a busy state" after any attempt is made to print  from applications or from printer/properties print test page.
    printer self test prints OK.
    scanner works OK
    Printer is connected via USB cable rirectly to PC USB port
    windows update ran this morning
    3 hours wasted so far!
    This question was solved.
    View Solution.

    ****SOLVED*** Printer Properties Advanced Tab Print Processor Change settings from Print Processor hpzpplhn to winprint check Default data type is at RAW Printing OK now HP got any support jobs going?

  • HP PSC 1350 All-In-One won't install on Macbook Pro, PLEASE HELP!! :(

    Hi all
    I know this has been covered before, but I've done SO many Google searches I just can't think of any other keyword combinations so I'm hoping someone can advise.
    I'm running the latest version of OS X, and when I first plugged in the printer via USB, it auto-detected, searched for and installed drivers, after which the printer showed up under Print & Fax, but as a 1300 and not a 1350.
    When I proceeded to print from MS Word, the job showed up in the print queue, but it didn't print, and when I opened up the print queue it said the printer was idle - but it WASN'T!
    So I proceeded to 'reset the printing system.' After this, I can't even add the printer! Print & Fax refuses to even REGISTER that the printer is connected...
    I'm about to pull my hair out - I've banged my head against the wall for SO long trying to make this work, first through a network with my Windows XP PC, and now via a direct connection via USB after rearranging my WHOLE office... If someone could advise I would greatly appreciate it!
    Thanks,
    Eye.

    I had that exact model MFD. You should know two things:
    1 it is no longer fully supported. It reports as a 1300 and often doesn't work very well. You can print, after a fashion, using HP's official drivers, but you will get much better results (and drivers which actually see the **** MFD!) from drivers available at the HPIJS Project. <http://www.linuxfoundation.org/collaborate/workgroups/openprinting/macosx/hpij s%23Printers>. The drivers there are mostly developed by HP employees but are NOT offered on HP's site and are NOT given to Apple by HP to be included in printer driver updates. You guess as to why this is, given that they behave much better than HP's official drivers and have since Tiger, is as good as mine. Note that installing the HPIJS drivers turns your MFD into a PostScript (clone) device! Your output is noticeably superior to that produced by the official drivers, and your level of control over that output is increased. (It's also slower, and the PSC1350 was never fast...)
    2 while you can print from the PSC1350, you cannot scan. Not under either Leopard or Snow Leopard. VueScan may support the PSC1350 now, I don't know, I bailed a long time ago. I do know that the HP scan software breaks, hard, under Leopard and will not install in Snow Leopard. Note that HP has (finally!) released print drivers for the PSC1350 so that you can print from Leopard and Snow Leopard; when Leopard came out, the only way to print using that device was was to use the HPIJS drivers... and for the first 2-3 months after Leopard arrived, the version of GhostScript that the HPIJS drivers used was broken on Leopard, so it wasn't possible to print at all. My PSC1350 was a paperweight. When I contacted HP's tech support they said in so many words that the MFD was no longer supported either under Leopard or Vista and that I should either use older OSes or get a new printer. I did. I got a Brother. Brother USA Sales should send HP Tech Support flowers.
    HP's software for this device is profoundly broken.

  • HP PSC 2355xi All in one won't respond

    I have tried everything that HP has suggested pretty sure it's not the power source. It comes on but will not go through setup my computer does not acknowledge it I have tried everything some times when unplugging it and plugging it back in I get a blank screen or fuzzy screen. Please help I will take any and all suggestions, except to buy a new one. I cant afford one.

    Hi, can you print a2355xi self test report?
    Please mark the post that solves your issue as "Accept as Solution".
    If my answer was helpful click the “Thumbs Up" on the left to say “Thanks”!
    I am not a HP employee.

  • Need to install my HP PSC 2355 all in one without the disc

    got new computer and lost disc for my printer. I can print but I can not use the scan feature without the disc. Where can I find a new disc or from where to download one?

    Here is the link to the Vista driver.
    There is no driver for 7.
    Please mark the post that solves your issue as "Accept as Solution".
    If my answer was helpful click the “Thumbs Up" on the left to say “Thanks”!
    I am not a HP employee.

  • HP PSC 2355 all in one --printer has no response, or has error messages

    My printer has been slow or non responsive since installing on my new computer with Window's 7.   The most current error message is Error: oxc18e000b  54019:  Sweep_mgr_udw.e  Any idea what this means?

    Hi there,
    Double check the content in this article. If you have been through all these steps the product may need to be serviced. If not give the steps a shot and let us know if it helps.
    Best of Luck!
    You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

Maybe you are looking for