PSC 500 won't print yellow (a few specific questions)

I have tried installing a brand new cartridge, cleaning the connections, etc. The most common suggestion I've found is that I have two bad or "old" cartridges (manufactured in Puerto Rico, April 2007). Before I go buy another costly cartridge, I have a few questions:
1) I colored an entire sheet of paper yellow in Word, then printed it. The printer just spat it out without even pretending to print anything on it. Does this in itself suggest either a printer or cartridge problem?
2) I recently installed a new black cartridge (a remanufactured or refilled one from simplyink.com--yes, I know that's not recommended), and I'm sure I haven't tried to print anything in color since then (until today). Could an issue with the black cartridge possibly affect the color cartridge?
3) Regrettably, I can't say for CERTAIN that I've printed in color with the current cartridge; I can't remember when I installed it, but I'm ALMOST sure that I have. This is another reason that I suspect something internal happened and it's not just the cartridge. I hope I'm wrong, or that there's a fix that doesn't involve taking the old beast into a repair shop.
Any input would be greatly appreciated. Thank you!

Okay, trying to figure out why no one will even look at this...I read the first sticky, so in case this helps in the etiquette department: I have searched, and haven't found answers to these specific questions. My operating system is Vista, and my printer is connected via serial port. I think I have done everything that's suggested. Please, can anyone give me a hand here?

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Good day.
Can try the steps in this document?
http://h20565.www2.hp.com/portal/site/hpsc/template.PAGE/public/kb/docDisplay?javax.portlet.begCache...
Although I am an HP employee, I am speaking for myself and not for HP.
Say "Thanks" by clicking the thumbs up in the post that helped you.

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I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

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"Although I work for HP, I'm speaking for myself and not on behalf of HP"--Please mark the post that solves your problem as "Accepted Solution"
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You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

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Hi @Gwen7,
Welcome to the HP Forums!
I see that your yellow ink will not print with your HP Officejet 8500. I am happy to look into this for you!
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I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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View Solution.

Try soaking the printheads as described in this post.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

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Last week I decided to update my computer to Windows 7 x64 since my computer crashed. (It was pure dumb luck that I backed up my computer the night before.) Anyway, soon after I was done, I tried to install my HP PSC 500 (C6680A) and I was happy that It worked, however I soon realized that it lost it's ability to scan. I am not talking about the scan button that according to HP no longer works; I am talking about actual ability to scan from the computer.
Because my computer is telling me that I do not have a scanner connected and hp scanner drivers are missing from the list in the "Scanner and Camera Installation Wizard" and the printer is already installed, I believe I need a driver in order for my scanner to work.
If someone could post a 64bit driver (*.inf) for xp or vista, I can try to see if it will work it will work. (I don't think a 32bit won't work, but I don't know for sure.)
Message Edited by Kapusky on 05-22-2009 01:15 PM

psiwarp7 wrote:
Sigh, I can't even make my HP PCS 500 print. I looked around for the deskjet 500 driver that HP says to use for Windows Vista 64-ultimate.
There's a 450 440c and a 5100 but 500 went poof. If you'd interally email me the link or post here.
Go to the printers folder, Add Printer, Local printer, LPT1, then when the selection comes up click on "Windows Update". This will load the updated list of available drivers. Be patient, it can take a few minutes. Once the list is updated you will find the HP PSC 500 listed under HP (not Hewlett-Packard) in the printers list. You can then cancel the isntallation and just plug in the USB cable to have the plug-n-play automatically install.
Regards,
Bob Headrick, Microsoft MVP Printing/Imaging
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Hp psc 500 multifunction printer/scanner

I changeed my PC and the new one has not any paralell port, only USB ports.
There is a pralell-USP adapter or converter that works with my printer ?
What solution do you recommend?

Hi, buddy,
don't waste your time
legacy devices are dated
recently i also had a psc500 from my friend
(to him, that psc500 is a trash. he bought a new model recently.)
my laptop/ notebook doesn't have a onboard parallel interface (LPT)
i have two devices on hand, i.e. (1) usb-to-parallel cable; (2) pcmcia-parallel cardbus
first of all, you should have had the knowledge that XP has a tighter control over port I/O address remapping at driver level, that is to say, you can't have adapters assigned to legacy I/O addresses (LPT1=0x378, LPT2=0x278, LPT3=03BC). But this is possible in windows 98.
The scenario now is that you won't find a usb-to-pareallel cable that is shipped with a driver for XP, but one for 98 is always available and thus I/O address remapping is made possible. With this cable, a usb-parallel LPT port is created and I/O address remapping is activated. Thus, psc500 prints and scans perfectly well in 98. i guess that pcmcia thing will also work fine in 98. Obviously, you don't need that pcmcia thing since a usb-parallel cable has been doing the job well.
Now, let's move onto the case with xp:
- as that usb-parallel cable is not shipped with a driver for xp, you have nothing to do but to reply on xp's plug and play.
xp's plug and play only gives a something usb printing support device driver.
it only acts as a passing through (connection simulation) and neither LPT nor I/O address are simulated.
thus, psc500 only prints but won't scan.
- as the case with that pcmcia thing:
http://i3.6.cn/cvbnm/2a/12/a5/8db549119c08d9a462c2503174e9b723.jpg
it is shipped with drivers for 98 and xp
supports for both LPT and I/O address are given by the driver
but as i said above, I/O address remapping is not allowed at driver level in xp
thus, as shown in the screenshot, every piece of hardware and its relevant driver/ system file has been installed and are reported working properly.
but the entry "HP psc 500 scanner" won't move itself into the device category "Imaging Device", so psc500 still won't scan.
after all, i don't know why.
i still believe that the restriction on I/O address remapping causes the hiccup.
Hope this helps
anyway, forget that legacy device ... it is dated!
William,
Hongkong
1.6.2009

PSC 500 won't print yellow (a few specific questions)

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