Psc1215 cartridge problem

My psc1215 suddently reported a cartridge problem just after printing some photos without any problem. I changed both cartridges, rebooted etc etc but the problem remains.
Any ideas please?

Hi , I see by your post that you having a problem with the black cartridge. I will do my best to help you with this issue. I have provided a document to go through the steps to see if it will help resolve this issue.'Incorrect Print Cartridge' or 'Print Cartridge Problem' Message Displays on the Computer.When doing the manual cleaning, clean the contacts on the cartridges and inside the printer to make sure it isn't clogged up. Here is another document for performing self Diagnostics test, cleaning and aligning the printer.Fixing Ink Streaks, Faded Prints, and Other Common Print Quality Problems. Are you using Genuine HP Cartridges?
Check the date on the cartridges to make sure they are still in warranty. (not old stock)
What are the ink levels? What were the results for the hardware Diagnostics Report? If you appreciate my efforts, please click the 'Thumbs up' button below. Thank You.

Similar Messages

Print Cartridge Problem: Tricolor - HP Officejet J4680 All In One

I am seriously going to have an anxiety attack. I run a business from home & I HAVE to have a printer. I just spent $50 on new ink cartridges. My printer was working fine for the last week, and then tonight I have this error message:
Print cartridge problem: [Tri Color] . Refer to device documentation to troubleshoot
SO I reset the printer, shut it on and off, cleaned the cartridge and the printer, switched out the new cartridge with the old one ~ same problem. Over and over.
I called HP and they said that since my printer is out of warranty they can't help me unless I purchase a new warranty plan. What horrible customer service. This printer is a product of HP and I should be able to get help regardless of when the warranty expired.
This is so frustrating. If I can't get help, I think I would rather buy a new printer of a different brand instead of paying for a warranty after I just spent 50 bucks on ink. GRRR!

The page here has troubleshooting steps that may resolve your issue.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
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Officejet Pro 6830 e-All-in-One Ink Cartridge Problem Message

Have/will soon "had" instant ink cartridge service. Printer did not recognize that the black ink was out so I didnt get a black ink cartridge. Couldnt wait for the mail service, so purchased all new HP cartridges and installed.
"Ink Cartridge Problem" Message came up and is now stuck in the machine, can't clear it. The machine will not recognize any of the 4 brand new HP inks; that menu item has little red X for each cartridge and each one shows empty.....
Removed all cartridges, cleaned all contacts, unplugged machine, did a "reset" on the menu via HP phone technician.....nope, nada, nothing.
Did all above SEVERAL times. Called HP back..."40 minutes wait time" .. wth...
Anything else? Does HP have to reset my machine to "recognize" regular cartridges???
Thoughts, suggestions? (Besides don't buy HP again....I will not....I should know better by now!)
Thanks all.
Slow burning in California.....

Hello @brozilla ,
Welcome to the HP forums.
I understand that you are getting a 'ink cartridge problem' message on your Officejet pro 8630.
I would like to help.
The printer does not have to be reset to recognize regular cartridges.
Try going through the steps in the following document.
Error Message Displays for HP Officejet 6810 and HP Officejet Pro 6830 e-All-in-One Printer Series
Also, did you call technical support, or the Instant Ink department?
If you called technical support at 1-800-474-6836, then I would recommend calling the Instant Ink Department.
Please call our Cloud Services at 855-785-2777.
Option #2 for instant ink.
If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Hours:
Mon-Fri. 8am - 11pm, Sat. 9am-8pm - EST
Mon-Fri. 7am - 10pm, Sat. 8am-7pm - CST
Mon-Fri. 6am - 9pm, Sat. 7am-6pm - MST
Mon-Fri. 5am - 8pm, Sat. 6am-5pm - PST
Aardvark1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Cartridge Problem....lights flashing

The printer won't print anything...test page, alignment page, cleaning page...nothingThe check paper light, and the check print cartridge light are flashingthe black, start copy light is blinking. Power light is steady green, unless you try to press cancel, or any other button which causes it to flash for several seconds.I installed the HP info for the printer, and its says there is a problem with the black printer cartridge. I follwed advise and cleaned it....3 times...no luck. This ink cartridge has only ever printed like 10 pages, so I know it's not empty. I stopped even trying and was going to just go buy another printer, but it seems like such a waste, and I really can't afford itHelp Please!!

Hi , I see by your post that you having a problem with the black cartridge. I will do my best to help you with this issue. I have provided a document to go through the steps to see if it will help resolve this issue.'Incorrect Print Cartridge' or 'Print Cartridge Problem' Message Displays on the Computer.When doing the manual cleaning, clean the contacts on the cartridges and inside the printer to make sure it isn't clogged up. Here is another document for performing self Diagnostics test, cleaning and aligning the printer.Fixing Ink Streaks, Faded Prints, and Other Common Print Quality Problems. Are you using Genuine HP Cartridges?
Check the date on the cartridges to make sure they are still in warranty. (not old stock)
What are the ink levels? What were the results for the hardware Diagnostics Report? If you appreciate my efforts, please click the 'Thumbs up' button below. Thank You.

Black cartridge problem 3515

my printer HP ink advantage 3515
showing the problem
"BLACK CARTRIDGE PROBLEM"
please solve my problem.
thank you

Greetings @mdmuzzamil , welcome to the community
Below is the guide you will need to use when troubleshooting the issue you are facing with the "black cartridge problem" error message.
I hope this helps!
A 'Cartridge Problem,' 'Ink Cartridge Failure,' 'Incompatible Ink Cartridges,' or 'Cartridge Missing...
Best wishes,
R a i n b o w 7000I work on behalf of HP
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“Thanks” for helping!
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Error message: Printer cartridge problem

I'm copying only at the moment. A small stack of papers.
Suddenly the printer seemed like it was taking too long on a page, and it just kept staying in the same position but nothing was happening.
Finally I tried to shut it down but it wouldn't shut down. It said, shutting down, but it wasn't.
So I unplugged it and waited a bit, then plugged it back in.
Then it appeared to be OK but when it started the copying process again, it stopped and gave that error message.
Is it something as simple as it's out of ink? But I don't think it should be. It wasn't showing that it was low.
Any suggestions, anyone?

Hi melegay,
Welcome to the HP Support Forums! I understand you were trying to copy on your HP Printer and the paper was not feeding, you did a hard reset now your printer's front panel is saying 'Printer Cartridge Problem'. Can you please let me know the Exact model of HP Printer you are using?
Please start here: 'Ink Cartridge Problem' Message Displays on the Product Control Panel. Follow these steps in the order presented to resolve the issue. When one of the steps resolves the issue, there is no need to continue troubleshooting.
If you are still getting the error message let me know and leave me with the requested information.
Thank you,
HevnLgh
I work on behalf of HP
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My HP2575 give's "Ink Cartridge Problem - Remove and check cartridge on right"-error

Hello,
I have a HP photosmart 2575 all-in-one. For just a couple of month's I use my black 339 cartridge and suddenly it give the error "Ink Cartridge Problem - Remove and check cartridge on right", with means the black cartridge. I always use original HP cartridges and have never filled them by myself or other people. Because the expire date is just a couple of weeks late, HP won't support me. For now I put a new cartridge in the printer, with works fine. How can I solve this problem with my cartridge? It has enough ink for many prints to make, so I don't like to throw that away. I hope you can help me with tis matter.
Thanks a lot.

Hello Tom_Heitbrink. I have located a document you can follow to troubleshoot your issue. Let me know your troubleshooting results after following the document. I'm only here to help!
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00427221&cc=us&dlc=en&lc=en&product=441240
Mario
I worked on behalf of HP.

INK CARTRIDGE PROBLEM CARRIAGE WON'T MOVE 7520

my error is INK CARTRIDGE PROBLEM............. but no matter all attempts suggested( like plug, unplug , turn off and on. hp download to scan problems did show the ICP being the issue). the carriage won't move to the center. i was in the middle of installiing new hp 564 cartridges. took out the first cartridge black and i did not have another to fill spot. tried to install old c artridge. shut printer cover and next i went to open it the carriage won't move to the middle. ran the scans for testing and all say INK CARTRIDGE PROBLEM and the control board will not allow me to get out of that message to run any tools from the control board. Please help.................please. Have warranty but do not know what that will cover if problem cannot be fix.

Hey there @lynnriley0785!
I would be happy to provide some help regarding the ink cartridge problem error on your Photosmart 7520! The first thing I suggest is to plug the printer into the wall outlet directly if it is currently in a power surge protector or extension cord. This may sound silly but this will ensure the printer is getting full power and may eliminate any unnecessary troubleshooting. If the printer is no longer getting full power from the power surge or extension cord it may give false errors, have poor connection,paper feed issues, quality issues and jam issues.
If the carriage is still stuck in the printer with the cartridge problem error then I suggest removing the power cable and trying to manually move the carriage with your hand. If the carriage moves then remove all the cartridges, close the printer and plug it back in. Once the printer comes back on see if you can install the cartridges again.
If you cannot get the carriage to move remove the power and check for any jammed paper in the printer. I have provided a document with instructions on all the places to check for a possible piece of jammed paper.
For the document click here: A 'Carriage Jam' Message Displays for HP Photosmart 7520 e-All-in-One Printer Series
Please post back and let me know how everything goes!
Cbert
I work on behalf of HP.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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Print Cartridge problem : [Tri Color]

I have HP officejet 4500. On installing the new cartridge, I get error message "Print Cartridge problem : [Tri Color]. Refer to device documentation for troubleshoot." I have run diagnostic test 41 and it shows Previous error as "Pen in left chute has too many good resistors, probably means shorted fires". Can somebody help me what does this error means?

Hello, I see by your post that you are getting the message "Print Cartridge problem : [Tri Color]. Refer to device documentation for troubleshoot." I can help you with this.
Make sure the printer is connected directly to a wall outlet. (don't use a power hub or a surge protector) This ensures the printer is receiving full power and may help this situation. I have provided a document with some steps to try to see if that will resolve the issue. Manually cleaning the cartridges and contacts and resetting the printer.'Incorrect Print Cartridge' or 'Print Cartridge Problem' Message Displays on the Computer. Are you using Genuine HP Cartridges?
What are the ink levels? If you need further assistance, just let me know. Have a nice day!
Thank You.

Cartridge problem plz help

the printer display reads at least on of the cartridges a problem. after carfully cleaning, reinserting new cartriges, and even resetting the printer it continutes to read the same message and wont allow me to print or use the device. i need this printer for work so i need help fixing this as soon as possible.

Hi @sjhen ,
I see that you are experiencing issues with a message that one of the cartridges is having a problem.I would like to help you resolve this issue.
I would do a hard reset. Unless this is the way you already did the reset. Please try it.
Leave the printer on and unplug the power cable from the printer and wall outlet for 60 seconds.
Then reconnect the power cable to the printer and wall outlet rather than a surge protector.
This ensures the printer is receiving full power and may help this situation.
Try these documents to see if it will help resolve the issue.
Printer Prints a Blank Page or Does Not Print Black or Color Ink for the HP Officejet 4630 and Deskj...
A 'Cartridge Missing,' 'Cartridge Problem,' or 'Incompatible Ink Cartridges' Error Message Displays ...
Are you using Genuine HP Cartridges?
What are the ink levels?
Please call our technical support at 800-474-6836 if the issue persists. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Gemini02
I work on behalf of HP

New Cartridge installed - Cartridge problem error message recieved

I have purchased new ink for my printer and once installed recieved the error msg that there was a "Cartridge Problem" and one of the cartridge's was damaged so I exchanged for new and recieved the same error msg. I followed the trouble shooting: cleaned the contact points, removed and reinstalled, unplugged and restarted...all several times and nothing has helped. I am becoming increasingly frustrated. Please advise!

Hi Morgan
Thank you for your patience. Can I ask you to confirm that you have the correct cartridge for your printer and region.
http://store.hp.com/webapp/wcs/stores/servlet/us/en/cat/ink--toner---paper
The correct cartridges vary by region and printer model. The above link is for the US. I have to go off line for an hour but will check back.
Regards
Ken
I am an HP employee
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Cartridge Problem on Photosmart 7525

Have error message on HP Photosmart 7525. Cartridge problem - one or more cartridges appear to be missing or damaged. We have replaced the ink cartridge twice and still have the error message on the small back cartridge.

Same problem here with Photosmart printer

7520 Photosmart Printer Cartridge Problem Missing or Damaged

I am looking for help because we keep getting a cartridge problem stating one or more cartridges appear to be missing or damaged. When we bought the printer, we had problems getting the cartridges to work. This is our first time changing any color cartridges and we get this same issue. After two days of trying everything, as soon as I logged on to this site, the cartridges decided to work. But I am hoping someone can give suggestions to make this process easier in the future. We followed all directions and put in read HP cartridges that were brand new. We could get all but blue and yellow to work. Then we could get yellow and not blue; then blue and not yellow. The system keeps giving the message Cartridge Problem.

Ours is now working, but I have no way of knowing what we did differently to get the cartridge to work. They are all HP cartridges. We just kept putting them in over and over. I had given up and logged on to this chat room and suddenly it recorgnized the last cartridge. I was hoping someone could give us a hint of what the problem would be so we could avoid it next time. My only suggestion to you is to keep trying. Sometimes it helped with one cartridge to tilt it slightly. It is very frustrating because you are correct that you cannot do ANYTHING until you fix the problem. If you could at least print in black and white, it would not be so irritating. We have owned a number of HP printers, and this has never been an issue with the prior ones.

Cartridge problem

I started to replace my low ink cartridge (564XL Black) then realized I did not have a new one on hand. Tried to replace the old one for the moment till I get another--now I am getting a message that the cartridge I out back in is damaged or missing. I ordered new cartridges but should this happen?

Hey @annie44,
Welcome to the HP Support Forum.
I understand you're encountering a recurring error message on your HP Photosmart 7520 e-All-in-One Printer. I would like to assist you with this.
Thanks for letting me know what you've tried already. You are definitely on the right track troubleshooting-wise. With this type of error it won't hurt to repeat some of those steps. I have located an article from HP that presents an ordered solution process that you can try:
Ink Cartridge Problem: An 'Ink Cartridge Problem,' 'Incompatible Ink Cartridge,' or 'Ink Cartridge F...
Click on the above-noted heading and start on Solution 2. Work your way through the steps in sequence and keep trying subsequent solutions if the error persists. Solutions 8 and 9 involve cartridge and printhead replacement - if you get that far and the error persists, please let me know the result of your troubleshooting by responding to this post. There is a higher level printer reset you can perform, but I will only provide that via private message if all else fails.
Best of luck and have a great weekend!
E-roq
I work on behalf of HP.
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Constant cartridge problems

Every time I install a new ink cartridge, I get an error message stating that the new cartridge is either missing or damaged. I have to keep taking the cartidge out and putting it back in (over and over again), until it finally reads that the cartidge is okay. Often times during this process, the error message will expand to the other catridges, as well. It's very frustrating and time consuming. please help me figure this out. I've tried cleaning the print heads., checking the alignment...I don't know what else to do.
Thanks for yor help.

Hi ljfb,
Could you let me know you printer model? It could be where the printer makes electrical connection with the supply being dirty.
If you scroll down to solution three on this link it shows how to clean the contacts in this particular printer Print Cartridge problem troubleshooting
Hope that is some help.
Dermot
Although I am an HP employee, I am speaking for myself and not for HP.
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Psc1215 cartridge problem

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