PSE 10 - crashing
Hi - I downloaded trial version of PSE 10 and it worked great. I bought the Costco version today. In order to install it, it uninstalls the trial and loaded the version off the dvd. Loaded fine. Now when I load the software, regardless of whether I choose Edit or Organize, I get a program not responding message. I can wait for it to find a solution or close. Closing it is the only option that works. I can't get out of this loop. Please help!
Try launching from the desktop via a shortcut.
On Windows, Right click anywhere on the desktop and select New à Shortcut
Browse to Computer OS C:
And find the PSE Organizer application in Program Files or Program Files (x86) on Windows 7 - 64 bit.
Inside the Adobe à Elements 10 Organizer folder (yellow folder) you are looking for an application file PhotoshopElementsOrganizer.exe
Select it and click OK
Click next
Rename to something like Organizer 10
Then click finish
You should now be able to launch directly form the desktop by double clicking on the icon.
Use the same method to make a separate shortcut for Editor 10. It’s located in a different folder - Photoshop Elements 10 à PhotoshopElementsEditor.exe
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PSE crashes when using the Detail Smart Brush plenty of memory and speed -please advise
PSE crashes when using the Detail Smart Brush plenty of memory and speed -please advise
I have a similar thing happening here, but on my aging iMac8,1 (3.06, 6 gigs of ram, plenty of internal and external scratch space) No wacom here, a Logitech mouse though, running via USB overdrive.
With me it's undos that are typically causing the hang, and as such, I notice it happening and don't keep clicking around. It hangs for anywhere from 30 seconds to 3 minutes or so and then I can continue working. Once, it was happening on a document I had open for a while, once it was occurring on a file I opened, made an errant click, and hit undo. This was a 46.6 MB CMYK tif. I also had it occur while drawing a simple selection with the polygonal lasso - each time it would hang on the third click. That time, it would unhang, but then the selection would be all messed up and not display what was being selected.
Each time it happens, I see photoshop pinned at 99-100% in iStat. Doesn't seem to be related to running out of memory, as there is usually a good amount free when it's happening. I tried using the internal drive as the swap, and that didn't seem to matter.
I've been forced to go back to CS5 for the time being, but would love to see this solved. Is there any further info I could provide? -
Pse crashing after database update.
hi there. some help would be amazing. i am kind of in panic mode to be honest.
my program is pse8 running on a PC with windows 7 (64 bit operating system)
i was having a hard time installing my photo actions, so i purchased graffi's add-o-matic.
i hated it because it would just insert a generic image where the thumbnails would be, so i never knew what action i was using until i hovered over it.
so, i googled, found out how to add photo actions manually. then i went in and deleted all of the ones add-o-matic had done before, got rid of the thumbnails and re-installed all my actions manually.
some of them looked great. the correct thumbnails were there, etc. more than half, however, did not look right. they were still showing add-o-matic's generic thumbnail or no thumbnail at all- just a black box where the action button would be.
i emailed the creator of the add-o-matic and he directed me to a workshop on his site about how to rebuild your database.
i did this:
Sometimes, though, something has blocked the database from finishing its update (you started working too soon while the database is still rebuilding in the background is the most common reason). Sometimes you simply have to manually force a rebuild of the database. It's fairly simple to do, but it does take a good 15 or 20 minutes to complete. Here's how to do that in Photoshop Elements:
(By the way, the file paths below are for Windows 7 & Vista - if you're using XP, substitute C:\Documents and Settings\All Users\Application Data for everywhere you see C:\Program Data\ )
Turn on hidden folders' visibility first by clicking Start>Control Panel>Folder Options, and choose the View tab. Scroll down to the section concerning viewing hidden files and folders, and toggle it ON. Click OK enough times to exit that dialog.
Then navigate to C:\Program Data\Adobe\Photoshop Elements\#.#
and locate the file "ThumbDatabase.db3" - rename it "ThumbDatabase.db3.OLD".
Next, navigate to
C:\Program Data\Adobe\Photoshop Elements\#.#\Locale\en_US
and rename the database file there, too, from "MediaDatabase.db3" to "MediaDatabase.db3.OLD"
*Quit all other programs (email, web browser, etc.) and restart Elements.
Your entire database will be rebuilt, and this will take a bit of time (around 15 ~ 20 minutes or so, maybe a bit more or less depending on your computer's speed, how many other utilities are running, how much stuff you've added to Elements, etc.)
When it finishes, restart Elements again, and all your menus should appear populated.
then when i went to open pse again, it just keeps crashing over and over and over.
i have uninstalled and reinstalled. cleaned it up with a registry cleaner, etc and i cannot get pse to stop crashing.
can someone please help me. this is so horrible!
thank you!Go to http://www.thexlab.com/faqs/faqs.html and start with Multiple applications quit unexpectedly or fail to launch. Also, read Installing software updates before doing any more updates. I normally would say boot into your bootable backup, erase the volume you updated, and reinstall, but I don't get the inkling that you have one.
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PSE crashes when opening files and creating a new files
I've got an HP Envy 3D laptop that came with PSE and Windows 7 pre-installed. Recently it's been crashing whenever I try to open a file or create a new file. Unfortunately, I don't have any of the installation discs. Suggestions?
Thanks!
BobReboot solves it. Duh.
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PSE crashes when using a "close"-Step in Action Player
Hello,
i've create an action in my regular Photoshop, which includes a step where the picture is closed without saving the changes.
When i run this action in the PSE action player it will complete every step, but the PSE application crashes at the end.
Without the closing step in the action-set, there is no problem.
I have tried PSE 9 and 10 on different computers (all XP SP3) and i have create the same action in PS CS3, CS5 and CS 5.5 as a source.
Always the same crash at the end.
Does anyone have the same problem or even knows a solution?
Thanks a lot,
elektrosmogjunkieFirst of all, I've started looking into scripting PSE all of two days ago and don't have a funcitoning PS to use as a test, so take my comments for what they're worth:
I understand you're talking about an action, but from what I understand from the PS scripting reference there needs to be a "policy" specified for closing a document from a script -- specifying the SaveOptions (save changes, don't save changes, prompt to save changes) to the Document.close() method.
I suspect that your recorded action doesn't have your answer to the "Save changes?" prompt window in the recorded steps. If you can't somehow get the "Don't save" option into your action, you might want to try re-creating the action as a script (where you can specify the SaveOption).
Ken -
NEF wont open without crashing in PSE 9
Just bought a Nikon D3100 so had to upgrade from PSE8 to PSE9 so I could use the NEF format..Update 9 so it has the 6.4.1.145 version that is for my camera. Now when you go to edit the picture PSE crashes. Please can anyone help this is so annoying and expensive when it just dont work as it should....
Make sure the update installed correctly.
You can do this by opening Full Edit and clicking :
Help >>AboutPlug-In >>Camera Raw
You should see the following screen (press Esc to close)
Otherwise you can install ACR 6.4.1 manually using the following link. After extracting files from the zip folder simply double click on AdobePatchInstaller.exe
Click here for Windows download for PSE9. -
PSE crashes every time I attempt to edit or any action.
That's not much info for us to help you. Operating system, for example?
In the meantime, quit the editor (quit PSE on a mac) then restart it while holding down ctrl+alt+shift (command+option+shift on a mac). Keep the keys down till you see a window asking if you want to delete the settings file. You do. -
PSE 7 Photomail crashes with Winmail (Vista). Previous threads checked
We have two machines, both running PSE 7 under Vista (Administrator accounts). On my wife's machine PSE 7 Photomail crashes with Winmail, on mine it works both with Adobe's Mail and Outlook. My wife uses Winmail, not Outlook.
I have checked the previous threads here on the forum and Rolf's master list, especially the one "PSE crashes during Photo Mail Steps of October 5, 2008" where it was suggested to assure to run under Admin priviledges and set Winmail in the Control Panel as default mail service.
I have deleted the Organizer Preferences (c:\users\user\AppData\Roaming\Adobe\Photoshop Elements\7.0\Organizer\psa.prf) and noted that the new file is much smaller than the renamed one! Funny??!! Something going on here!
Adobe's mail service funcions, but, as many have said before, I have no record of the outgoing mail.
Except for going through Adobe's monstrous and ridiculous "check & fix" Knowledge Base list I seem to have checked all. Maybe I should tackle the Registry entries?
Any ideas or do we all wait for PSE 8 and hope that quality control has smartened up?
Thanks and hi! from a rainy Austria,
AlexanderHi Alexander,
Fortunately I am getting mails from Adobe email client. Could you try it again to confirm if it works for you know ?
~Sourabh -
I am having problems with PSE 11 it keeps crashes. My system is Windows 7 64bit. I will go through exactly what I do.
Open PSE 11 - click on Photo Editor
Open Photographs
Click on Create
Click on Collage
Click Print Locally 297.00 x 210.00
Click ok
This is the point PSE 11 crashes
Box opens stating: Adobe Photoshop Elements 11 has stopped working
A problem caused the program to stop working correctly. Windows will close and notifiy you if solution is available
Program closes but nothing happens
I have tried this many times but still it crashes at the "ok" stage.
I hope someone can put me in the right direction.
Many thanks
nannymsNow that we have your post into the correct forum, I have a quick question, please:
In Windows Event Viewer, in either the System or the Applications Tabs, do you see any "warning," or "error" messages about the time that PsE crashed?
If so, click on each one. If any have links in them (something besides a bunch of code, that no one could tell anything from), click on those links and read what they say. You might get some good clues as to what is causing the crashes, like a conflict with the OS and a low-level driver. This article goes into more detail: http://forums.adobe.com/message/2031203#2031203
Good luck,
Hunt -
PSE 6 on Mac Book Pro Crashes when opening a picture
Whenever I try to open a picture PSE crashes. This is similar to another post but I should not be having RAM or generation issues. I have removed and downloaded from different DMGs all to no avail. Please advise.
ThanksThanks for the comment but I wasn't asking about viruses. The thread I asked on solved the other user's issue because of the Norton incompatibility. I was referring to the original question which had nothing to do with viruses. I open elements and try to open a picture from iphoto to work on and elements quits. Since I don't have Norton or any other anti virus program, I was hoping there was another explanation which would apply to my situation. Any ideas?
Date: Tue, 4 May 2010 16:34:51 -0600
From: [email protected]
To: [email protected]
Subject: PSE 6 on Mac Book Pro Crashes when opening a picture
There's really no need for Norton on the Mac - because there is no such thing as a Mac virus. I realize that this could change tomorrow, but as of today, there is no such thing as a Mac virus. There hasn't been for about a decade.
You can remove Norton. I removed it from my Macs about a decade ago.
To prevent any future viruses from getting in, set up a new sub-user account on your Mac, and start using it. Don't run your Mac as the Administrator.
When you run as a lowly user, your Mac keeps an eye over what you do, and demands the Administrator's name and password whenever you do something suspicious. That won't be a problem 99.9% of the time. It's only a problem when you try to install an application or a utility.
Keep that limitation in mind, and use it to your advantage. A virus is an application that pretends to be something else. It lures you into installing that virus onto your computer. Let's say in the future you download what you think is a photo. It's really a virus. You double-click on it to launch Photoshop Elements. Instead, you launch the virus, which starts to install itself on your Mac.
At that point, everything comes to a screeching halt when the Mac operating system stops the installation, and puts a message on the screen. That message will say something like, "Please type the Administrator's name and password to INSTALL THIS APPLICATION into the Applications Folder." That is your tipoff that you aren't dealing with a photo. You are dealing with an application.
At this point, you should ask yourself, "Why is a photo trying to install anything?" Whenever the Mac operating system asks for the Administrator's name and password, you should ask yourself if you know exactly what is being installed.
If you were running your Mac as the Administrator, then you wouldn't get this warning messages. The Mac would say, "Well, I guess he knows what he's doing, so I'll install this application." And the still-to-be-written virus would be installed on your Mac. It's a lot easier to keep viruses off your computer than to try to remove them once they get in.
This is why you don't need anti-virus software on the Mac - if you have an intelligent user operating the computer as a sub-user.
> -
Opening Collage Project Crashes PSE
Background:
OS X
PSE 9
When I click on Create>Collage I get a dialog to chose a size.
Alongside the size column is a theme column but after selecting a size there is nothing in the theme column.
Clicking Ok causes PSE to crash.
I get the same response trying to create a calendar.
Nothing in the theme column, a couple of images in the preview column. Select one of them, click ok and the app crashes.
Any suggestions as to what might be the cause of the problem?
Thanks.99jon wrote:
After selecting your size and clicking OK the next dialog should offer this choice.
Unfortunately PSE crashes before it gets to this window.
It appears that this is a permissions issue.
The problem occurs in a user account.
If I run the app in an admin account it works.
Now I'm working on fixing the permissions. -
Each time I want to save or saves as, PSE crashes. Completely restarted my Mac (iMac i7 with 12 Gb of memory and plenty of diskspace). OS X 10.6.7.
Any clues? Don't know what to do anymore...Start up in Safe Mode. This will eliminate any and all third-party Start up items and almost everything you may have done to modify your OS. You will be using almost totally Apple supplied/needed file.
To start up in Safe Mode:
1. Shutdown the computer.
2. Wait 10.37912 seconds (or count to ten slowly, if you don't have an accurate atomic clock handy).
3. Start the computer, using the power button and immediately hold down the shift key (either one).
4. Keep holding the shift key until the startup process is complete (you see your Desktop).
Check <this Apple web page> for what this mode does and what will not work for the short time you'll be using your Mac in this manner.
Now, open PSE, edit a pixel or two and attempt to use the Save dialog. Please report back as to the reaction of the Mac. ;-)
Uhmmmn...there is no way to 'preview' ones posts before 'publishing?!
Message was edited by: xABD -
PSE-8 crash with loss of internet connection
PSE crashed when I temporarily lost an internet connection. Now, when I try to restart PSE (even after rebooting the computer and modem), the PSE welcome screen appears and says "gathering user data" but it never completes that task. If I click on "Organize" or "Edit" from the main menu while it is supposedly gathering data, I receive a message that PSE has crashed and a trouble ticket will be sent to customer support. Is this something I can fix from my end?
See this FAQ:
http://www.johnrellis.com/psedbtool/photoshop-elements-faq.htm#Reset_the_Organizers_online _services -
Since PSE 6 was released, I’ve tracked all the reproducible bugs I’ve encountered and reported to Adobe. I’ve tested these problems in PSE 8 and listed the results below – problems that appear to have been fixed in PSE 8 are marked [F], and problems that remain unfixed are marked [U].
Overview
There’s good and bad news. Adobe has fixed a number of serious bugs in the Organizer, but it has left most unfixed, even though they’ve been present since at least version 6. Even worse, the two major features introduced in the PSE 8 Organizer, face tagging and the keyword-tags text box, have show-stopper problems. And even worse yet, Full Screen view is now painfully slow with large catalogs.
The most important fixes address serious problems with PSE’s handling of drives that were introduced in version 6. PSE now notices when a drive’s letter has changed, a problem that has bedeviled many users upgrading or rearranging their drives. Also, PSE now ignores the case of UNC pathnames (network drives), no longer creating duplicate volumes for the same network drive. Unfortunately, one serious bug remains: PSE still gets horribly confused when there are two drives with the same volume serial number, and it still doesn’t even issue a warning.
But many long-standing problem areas remain: The Map View is an unusable toy. The handling of metadata is riddled with bugs. Folder Location view shows the wrong contents of folders. Searching has numerous bugs making it clumsy and confusing.
Overall, of all the bugs I’ve reported, PSE 8 fixes 8 of 46 major ones and 8 of 28 minor ones:
Major
Minor
Fixed
Unfixed
Fixed
Unfixed
File Management and Tagging
4
6
2
Integration with Photoshop.com
2
5
Map View
6
Color Management
1
Metadata
10
2
3
Searching
8
5
User Interface
1
1
5
9
Slide Shows
1
1
Editor
1
1
Total
8
38
8
20
I’ve reported all of these problems to Adobe. Almost all of them are in the Organizer. Based on all the reports on the forums, it appears that the Editor has far fewer problems than the Organizer. Perhaps that’s because the Editor shares the same code with the professional Photoshop, while the Organizer appears to be an orphaned consumer product whose development Adobe has moved offshore.
For reference, my computer is a midrange Vista laptop with a dual-core 1.9 GHz processor, 4 GB of memory, and a 7200 RPM disk (the same speed as desktop disks).
New Problems in PSE 8
[U] PSE 8 crashes or gets intolerably slow after using the new Keyword Tags text box a small number of times.
On my 4 GB Vista 32 system, PSE crashes after tagging 41 photos.
[U] If you use the new Keyword Tags text box to apply an existing tag name with a comma in it, PSE will silently create two new tags instead.
Apply the existing tag “San Francisco, CA” will create two new tags, “San Francisco” and “CA”.
[U] After applying a tag, the Keyword Tags text box loses keyboard focus and you need to mouse-click in the box again to enter another tag.
Forcing the use of the mouse defeats the purpose of the Keyword Tags text box, which is to make tagging much faster.
[U] The Find > Find People For Tagging command locks up the Organizer for about 30 seconds after you click Done (even if you haven’t made any changes), when using larger catalogs.
On a catalog with 10,000 thumbnails showing, the cursor spins for 30 seconds after clicking done. But you can work around this by doing a tag search or setting a date range to have only a small number of thumbnails showing before you invoke the command.
[U] In the Find > Find People For Tagging command, when you select Add Missing Person, you usually can’t resize the selection box by grabbing the lower-right or lower-center handles, which are the handles that most right-handed people are likely to use.
If you move the mouse very quickly so that it is over the photo before the selection box appears, you can usually resize the box with those handles. But you have to be very quick.
[U] The Find > Find People For Tagging command doesn’t do auto-complete on pre-existing People tags, making it very hard to use with existing catalogs.
I have over two hundred People tags in my catalog. Because the command doesn’t auto-complete on pre-exisiting People tags and will silently create new tags, and because I don’t remember exact spellings (that’s the point of auto-complete!), I found myself creating duplicate tags (e.g. “John Ellis” instead of “John R. Ellis”, “Bob Smith” instead of “Robert Smith”). It’s painful to clean up such a mess.
[U] Full Screen view (F11) is much slower than in PSE 7 on larger catalogs.
With a 14,000-file catalog and all thumbnails visible, PSE 7 takes 6 seconds to invoke F11, while PSE 8 takes 13 seconds. With just 20 thumbnails visible (e.g. when working on the most recent import batch), PSE 7 takes 1 second, while PSE 8 takes 7 seconds. This makes selecting the good and weeding out the bad significantly slower.
[U] PSE doesn’t remember the settings if you toggle the Full-Screen Quick Edit Panel and Quick Organize Panel to disappear completely.
On 4:3 displays, it’s desirable to hide the panels completely in full-screen view, so you see the entire image without the panels overlapping them (that’s the point of full-screen view, no?). But PSE forgets the toggle settings, even in the same session.
[U] The keyword tagging in the Quick Organize Panel doesn’t auto-complete tags you type, making it useless with more than a dozen or so tags.
It’s worse than useless, since it will silently create a new tag if you mistype the name of an existing one. And the “tag cloud” is a silly toy that doesn’t help with hundreds of tags.
File Management and Tagging
Major Problems
[F] After reconnecting a file on a network drive, PSE will let you import the file a second time, failing to recognize it as a duplicate. The catalog is left in an inconsistent state, with two entries in the volume table for the network drive, one upper case and one lower case.
[F] The Reconnect command fails to reconnect when: you move your photos to a new drive, assign the drive the letter of the old drive to the new one, and leave both drives connected to your computer.
[F] If a hard drive containing photos in the catalog gets its drive letter reassigned by Windows, then the left-hand folder pane of Display > Folder Location view shows the old drive letter, not the new one, as containing the photos.
This sounds innocuous, but it led a user on the forums to select the wrong drive when dragging and dropping a folder, permanently deleting some files. This bug and the previous one with Reconnect had the same underlying cause – the Organizer didn’t update drive letters in its catalog. Fixed in PSE 8.
[F] The Restore Catalog command puts the wrong path into the restored catalog for folders whose name starts with the catalog name, and it will mark files in those folders as missing. For example if the catalog is named “houses”, and a folder containing photos in the catalog is named “houses photos”, files in the restored catalog will have the path “houses\ photos\” instead of “houses photos\”.
[U] Folder Location view shows incorrect folder contents when more than one keyword tag is selected in the Keyword Tags pane.
Based on reports on the forums, there appear to be other situations where Folder Location view shows incorrect folder contents, but they haven’t been easy to reproduce.
[U] The Organizer fails very ungracefully when two drives have the same volume serial number, e.g. because of the use of a disk-cloning utility.
I remain mystified that Adobe didn’t add the three lines of code that would have issued a warning when it discovered two drives with the same number. While most people will never encounter this, when it strikes someone, its symptoms are very mysterious (and a lot of people using cloning utilities).
[U] The conversion of a catalog from PSE 6 to PSE 8 doesn’t properly handle photos that are stored within the PSE 6 catalog folder (as occurs when PSE 6 was used to restore a catalog from a backup). As a result, it isn’t possible to save photos in version sets, and PSE 8 will create duplicate thumbnails in the Organizer for an edited file.
[U] File > Backup/Restore Catalog doesn’t backup and restore audio in slide shows.
[U] Using Folder Location view to move a folder containing hidden files imported in the catalog will silently fail to move the hidden files and will leave the unhidden files disconnected in the catalog.
[U] When converting a previous-version catalog whose photos are stored inside the catalog folder, as occurs when you’ve previously used File > Restore Catalog with New Location, PSE 8 needlessly copies all those photos. If you have a very large catalog, this will waste huge amounts of disk space; and if there isn’t enough disk space to do the copy, the conversion will fail instantly with a generic non-explanatory error message.
Minor Problems
[U] In File > Export, the Common Basename can no longer be empty, and a hyphen is added automatically, so you can no longer get files named 1.jpg, 2.jpg, etc.
You can get files named 1.jpg, 2.jpg, etc. but you can’t get files named p1.jpg, p2.jpg, etc. – a hyphen is still added in that case.
[U] Setting the Apply Metadata > Author or Copyright fields or the option Preserve Current Filename In XMP of the advanced options of the Photo Downloader causes duplicate files to be downloaded and imported.
Integration with Photoshop.com
Major problems
[F] Adding a photo to a second synced album will cause Photoshop.com to lose any changes you’ve made with PSE’s Edit > Adjust Date And Time.
[F] If you you rename a file that’s synced with Photoshop.com, Photoshop.com doesn’t pick up the new name (important if you’re using Photoshop.com as a backup service).
[U] Photoshop.com shows an incorrect date/time taken for photos with unknown month, day, or time.
The date/time shows as the the first month/day/minute/second in that time period in UTC that then gets converted to local time; e.g. “7/2/2005” gets shown as “7/1/2005 5:00 PM” for a user in PDT.
[U] Photoshop.com doesn’t obey the EXIF Orientation metadata field and can show photos rotated incorrectly, e.g. if they were rotated with the PSE option Edit > Preferences > Files > Rotate JPEGs/TIFFs Using Orientation Metadata.
[U] Changes to the order of photos in a PSE album aren’t synced to Photoshop.com, and vice versa.
[U] Only the top photo in a version set is synced with Photoshop.com (so you can’t rely on Photoshop.com to backup version sets).
[U] When a stack is synced with Photoshop.com, all the photos in the stack are synced, but the fact that they were in a stack is lost (so you can’t rely on Photoshop.com to backup stacks).
Map View
Major Problems
[U] It takes 4 seconds to assign a keyword tag to a photo if there are 2,000 or more photos with map locations.
It takes 2 seconds with 1,000 photos, 6 seconds with 4000 photos, and 11 seconds with 8,000 photos, and 21 seconds with 12,000 photos.
[U] Map view is unusably slow with more than 8 - 10,000 mapped photos.
When I imported 12,000 photos (the size of my catalog) that had GPS locations, the Organizer crashed a number of times when I tried to zoom and pan the Map view. When I selected Limit Search to Map Area, PSE took over a minute to respond.
[U] Giving a map location to a tag assigned to hundreds of photos makes both the Keywords pane and the Map view unusably slow.
Giving a map location to a tag assigned to 1700 photos makes assigning any keyword tag to a photo very slow, 12 seconds. Searching on keyword tags and Show All each take 13 seconds.
[U] Removing the map push-pin of a tag assigned to hundreds of photos mistakenly tries to update the metadata of each photo, which can take tens of minutes and fill up your recycle bin.
The weird thing is that assigning a map location to the tag doesn’t try to write the metadata of files with that tag.
[U] Moving map locations always fails, silently (too bad if you want to record backcountry locations not namable via a place name).
[U] If a photo with GPS coordinates is imported, it doesn’t show as a red push-pin on the map.
Scrolling the map or restarting the Organizer causes the pin to appear.
Color Management
Major Problems
[U] The Organizer considers photos produced by cameras set to the color space Adobe RGB as untagged with a color profile, showing their colors incorrectly.
Metadata
Major Problems
[U] The File > Write Keyword Tag command doesn’t create or update .XMP sidecars for Nikon D300 or D80 .NEF raw files (but it does for Canon CR2 raw files).
The PSE 8 Write Keyword Tag command now gives a warning when you try to invoke it on a D300 .NEF raw file. Why PSE can write sidecars for Canon but not Nikon raw files is a mystery – it’s no harder to handle one than the other.
[U] File > Write Keyword Tags and Properties fails to write the map location (GPS coordinates) of TIFFs (tested with TIFFs produced by the PSE Editor and the Nikon Coolscan V, Nikon Coolscan 5000, and Epson 4490 scanners).
[U] File > Write Keyword Tags doesn’t write the map location (GPS coordinates) into the .xmp sidecar files of Nikon D80 or Canon G9 raw photos.
[U] The Organizer ignores correctly formatted EXIF GPS locations in some files that many other programs can read without trouble; this may be because the EXIF is encoded in little-endian byte order.
[U] New dates set by Edit > Adjust Date and Time sometimes get silently lost.
See http://www.johnrellis.com/psedbtool/photoshopelements-6-7-faq.htm#_Date/times_of_files for details and workarounds.
[U] Edit > Adjust Date and Time > Shift To New Starting Date And Time and > Shift By Set Number Of Hours writes the time in UTC rather than local time, as required by the standard, causing other tools to show the wrong date/time.
[U] In Thumbnail View, the Organizer incorrectly orders files that have unknown time. For example, it will show a file dated 12/25/1976 8:00 PM PST after a file dated 12/26/1976 (unknown time) on a computer in time zone PST.
[U] If you set a file's date/time fields to all unknown with Edit > Adjust Date And Time, the value of EXIF:DateTimeOriginal isn't cleared by File > Write Keyword Tag.
[U] Edit > Adjust Date and Time doesn’t properly handle US Daylight Savings Time when setting date/times many decades ago, e.g. October 5, 1961 12:00 PM.
[U] When setting the Organizer’s date/time for imported photos containing EXIF:DateTimeOriginal but not XMP:DateTimeOriginal, PSE 7 doesn’t properly handle US Daylight Savings Time in years prior to 2007, e.g. October 31, 2006 12:00 PM.
Minor Problems
[F] The Properties – Metadata window shows the wrong value for Date Time Original when the month, day, or time is unknown.
[F] When you save an edited photo as a new file but not in a version set, the edited version picks up the date/time and caption of the original but not the keyword tags, star rating, or notes.
Now, the edited version picks up date/time, caption, notes, and keyword tags, but not the star rating, which could be charitably interpreted as a plausible design decision.
[U] Deselecting the option Use “Last Modified” Date If EXIF Date Is Not Found does not work – the last-modified date is always used for an imported file that doesn’t contain an EXIF date.
[U] Edit > Adjust Date and Time applied to a file with time “unknown” decrements the date by one day.
[U] With the Import EXIF Caption option turned off, captions pre-existing in a file’s EXIF:ImageDescription metadata field reappear in the Organizer after invoking the Full Editor.
Searching
Major Problems
[U] The timeline doesn’t correctly display date ranges spanning many years.
[U] Using the Keyword Tags pane, you can no longer exclude a parent category from a search, e.g. exclude all photos tagged with any tag in the People category.
The User Guide gives two examples of how to use category exclusion that just don’t work in PSE 6, 7, or 8. Interestingly, you can almost work around this by doing a text search of “not <category tag>”, e.g. “not People”. But this will also exclude photos that happen to have the word “people” in their filenames, captions, or notes, probably not what you want. You can also use the text query “not tag:<category tag>”, .e.g. “not tag:places”, but this will exclude all tags containing “places” as part of their name – there is no way to get an exact match of a tag name.
[U] Find > By History > Imported On sorts the photo dates alphabetically, rather than by date/time.
When the results first display, they are now sorted by Imported From then (correctly) by Date/Time. However, if you click on the Date/Time column header to sort by that column, the dates are sorted alphabetically (incorrectly).
[U] Find > By History > Imported On takes a couple of minutes on a large catalog, making the command almost useless.
[U] Find > By History > Imported On shows a scary message “Deleting Keyword Tags” that is apparently harmless.
[U] Searching with the Find Bar for “1 star and lower” doesn’t show photos with 0 stars.
Find > By Details > Rating Is Lower Than 1 Star does work.
[U] Searching for “0 stars only” doesn’t work for photos in a catalog converted from PSE 5.
[U] Searching with date ranges doesn’t properly handle time “unknown”.
Minor Problems
[U] The Show All button sometimes doesn’t appear if you quickly type a query into the Search text box and hit Enter.
[U] Setting a date range and then excluding two tags from the search clears the date range.
[U] Show All doesn’t clear a date range set by Find > Set Date Range (can be very confusing).
[U] Save Search Criteria As Smart Album isn’t available if a date range has been set but no other search criteria have been.
[U] When searching, you can exclude a keyword tag and then include an album, but you can’t do it in the other order.
User Interface
Major Problems
[?] On 1024x768 displays, and sometimes at higher resolutions, the Editor Print window is positioned to perfectly obscure the scroll bar of the drop-down list of printer profiles, leading people to think their printer’s profiles aren’t available.
I can’t reproduce this in PSE 8. The Editor’s Print dialog is all rearranged. But this bug struck some people and not others, so it may be still lurking.
[U] The menu bars don’t display if you have changed the screen DPI to be larger than 96 (as many people do on today’s ubiquitous high-res displays).
Adobe should be embarrassed about this, given that more and more computers are shipping preconfigured with higher DPIs. See http://www.johnrellis.com/psedbtool/photoshopelements-6-7-faq.htm#The_Organizers_Menu_Bar_ doesnt_show for a workaround.
Minor Problems
[F] Copying a paragraph from Microsoft Word and pasting it into the Notes field of a keyword tag causes some of the spaces between words to be deleted.
[F] In the full Editor, if at least one open photo is minimized to the Project Bin, Ctrl-Tab no longer cycles through the open windows.
[F] The Editor window can’t be resized the standard Windows way by grabbing any edge, just the lower-right corner.
Well, almost – you can grab the left, right, and bottom edges but not the top.
[F] Alt doesn’t underline the shortcut letters of top-level menu items in the Full Editor (but it does in the Organizer).
Both the Editor and Organizer don’t show the underline until you let up on the Alt key, whereas other Windows program show the underline when you first press the Alt key.
[F] The width of the Editor's Palette Bin can't be adjusted by dragging the left edge, as you can with all the other similar panes (Project Bin, Organizer Bin, Map View).
[U] In the Properties window of Full Screen mode, if you click in the Notes field and do Ctrl-A to select all the text, then click in the Caption field and do Ctrl-A to select its text, the notes remain highlighted.
[U] In the Organizer, Help > System Info reports the wrong amount for “Built-in Memory” on computers with more than 2GB of installed memory. (The command reports the correct amount in the Editor.)
[U] The setting of View > Show Borders Around Thumbnails isn’t remembered after you restart PSE.
[U] Ctrl-A to select all text doesn’t work in the text fields of the Properties window.
Interestingly, you can use ctrl-A in the text fields of the full-screen mode Properties window.
[U] Dialogs in the Editor sometimes bounce back when you try to move them.
[U] Dates are shown by Display > Import Batch as 2\20\2008 rather than 2/20/2008.
[U] In Create > Slide Show > Slide Show Preferences dialog, you can't use backspace or delete to clear the text in the Static and Transition Duration fields -- you need to select the text and then type over the selection (non-standard Windows behavior).
[U] Escape doesn’t close the full-screen-mode Properties dialog.
[U] You can’t use the Windows Explorer Tile command to tile the PSE Organizer and Editor windows.
The Editor can now be tiled by Windows Explorer and other window managers, but the Organizer still can’t.
Slide Shows
Major Problems
[F] The duration of a video clip included in a Slide Show is set to the default duration, not the length of the video clip, and right-click Edit Duration doesn’t change the clip’s duration.
PSE now sets the duration to the length of the clip. You can’t edit the duration, though – you can invoke Edit Duration, but PSE ignores the new value.
[U] An audio caption attached to a photo isn’t imported into a slide show even though the option Include Audio Captions as Narration is selected.
For an individual slide, you can give the Use Existing Audio Caption command to import that photo’s existing audio caption.
Editor
Minor Problems
[F] The Editor crashes if you invoke Quick Fix and use just one Touch Up tool (e.g. Whiten Teeth) and then save the file (but your changes are correctly saved).
[U] The File > Save For Web command doesn’t remember the last settings (e.g. file format and quality) after your restart the Editor.
For a workaround, see http://www.johnrellis.com/psedbtool/photoshopelements-6-7-faq.htm#_Allow_Save_For.John,
Firstly, my apologies for the length of this post – it has been fermenting a while. For those in a hurry I have split it into two sections – the first contains some general comments on the situation with PSE (v 7 in my case) and Adobe (as I see it) and the second contains a list of issues that I have encountered and some suggestions for improvement. As with you, my comments are largely directed at the Organiser module within PSE.
Part 1:
Before going any further I’d like to say what an excellent job you’ve done in cataloguing, understanding and in many cases providing solutions to a number of bugs. Adobe should be paying you a hefty sum for doing this work. It’s a welcome change from a large percentage of what you read in blogs and forums to see things dealt with systematically, objectively and in an informed way.
I’m less impressed with Adobe’s approach. In my opinion, if you choose not to provide program updates to your customers (i.e. you get what you bought in the box and that’s it) then you have a moral obligation to make sure that what you sell is as robust and free of bugs as possible.
I would be very surprised if they were not well aware of the comments you have made (if they aren’t then that would indicate an appalling failure of their ability to process feedback). The fact that they have not, in subsequent releases, dealt with all of the issues that have been highlighted is not good. I would go further and suggest that it is actually a breach of fair trading practice and disingenuous to sell the product as “fit for purpose” knowing these bugs are still in place.
It’s unreasonable to expect software to be absolutely faultless, and this is why the issuing of updates is a much “fairer” system. The problem, I think, with Adobe’s approach is that to entice new customers to each release they need to provide new features. A natural consequence of this is that there is a temptation to prioritise development of new features rather than providing solutions to existing issues. There is no incentive for Adobe to change this state of affairs for as long as customers are purchasing their products. In this respect one of the problems is that many of the reviewers to whom prospective customers go will rely on first impressions and will not uncover many of the issues. Adobe may be comfortable with this situation (and on relying on the reflected aura of Photoshop) but their product is not cheap and there is plenty of scope for competitors to provide a more robust, dependable product at cheaper price. With free applications like Picasa they will need to be very careful they don’t drop the ball.
Don’t get me wrong I think the concept of PSE organiser is excellent (I actually prefer it to my experience of Lightroom), it is the quality of execution that I have issues with.
My first experience of PSE was version 3 and this was positive enough for me to purchase PSE 7. However, my biggest disappointment with PSE 7, because to me it is fundamental, has been the quality of rendering images in full screen mode. Yours is the first comment I have seen that comments on the appearance of “jaggies” when displaying images in PSE. My understanding is that this relates to the anti-aliasing which is carried out when converting from image to display resolution and the level to which this smoothes out gradients in hue, saturation and luminance. I never observed this problem is PSE 3. Although the degree of anti-aliasing is a subjective preference, I was deeply disappointed and still find it hard to believe that free or bundled software (picture manager, windows picture viewer, etc) can manage this when PSE 7 can’t.
Anyway, I’m not sure how to illicit a change from Adobe. One way is to write the sort of rant I have above although I doubt this will make much difference. In any case keep up the good work and hopefully something will come of it.
Part 2:
Some issues I’ve encountered:
Migration from Windows XP to Windows 7 – change in directory structure means that the “documents and settings” part of the user directory path in XP (i.e. c:\documents and settings\<<username>>\etc.) is now a shortcut which redirects you to the new location for user files which is c:\users\<<username>> \etc. If you are migrating from an old XP machine to a new Windows 7 one, you’ve kept your username the same and you have tried to retain the same directory structure then PSE 7 will still find files in your catalogue with the old style path. However, it will not recognise duplicates if you accidentally re-import the same files now they are on your Windows 7 machine. My workaround for this is to use an external file manager (e.g. windows explorer) to change the name of the directory that contains all of your photos. This causes PSE 7 to fail to resolve the path locations. You can then can select the relevant files and reconnect using the reconnect facility (File-Reconnect-Missing Files);
Watched folders are lost for any drive other than C when PSE 7 is closed and then reopened;
Duplicate files are not recognised and can be imported if they are not on the C drive (i.e. on an external drive);
Selecting a category selects all of the keyword tags/subcategories beneath it but excluding it does not exclude all of the keyword tags/subcategories beneath it; however, both selecting and excluding a sub-category selects and excludes the tags/sub categories beneath it;
Searches bring back the entire version set or stack even if only one of the files within meets the search criteria;
The instant search facility will sometimes decide that a number typed in is a date and will not find some files you would expect it to e.g. those where the number typed in is part of the filename rather than a date;
Anti-aliasing is insufficient – jaggies appear on jpegs displayed at certain zoom level. Interestingly this does not seem to occur if a jpeg has been created from a raw file through PSE 7 rather than an external application (at least for the camera I have).
Some suggestions:
Find duplicates facility;
Sort by filename and other file data;
Hide directories in the folder directory pane of the folder view if they contain no imported files – in PSE3 this was the only option and was actually quite useful to confirm that there were no imported files in a certain location (e.g. if e:\...etc was not in the list then you knew that you had no imported files located on the e:\ drive). It would be good to have this a display option.
Allow filters to be applied only to selected files;
Allow files to be rotated in the organiser without actually resaving them as a rotated file. -
PSE-7 won't allow opening of more than one file at a time.
I can only open one file at a time in PSE-7. I just downloaded the trial upgrade from PSE-6. If I try to open more than one file, PSE crashes and windows wants to send a report to Microsoft. Elements works fine with only one file. Anyone got any idea's ?
Try to exit out of Elements 7 and go back in to your Organizer. Open a file and choose to edit it in full edit. Then leave it there and go back to Organizer and choose another picture to go through the same process. Now you should have both pictures showing in your bin at the bottom of the edit screen which you can toggle back and forth to as you edit each. If you want them both in the edit window itself you can you to the Window tab - Image - and choose to tile them or cascade them. Good luck, hope this works.
-
Elements 9 Crashes on exit with OSX 10.7
When ever I exit Elements 9 Mac on my OSX 10.7 Lion PSE crashes. Below is the crash log. Any ideas?
Process: Adobe Photoshop Elements [1025]
Path: /Applications/Adobe Photoshop Elements 9/Adobe Photoshop Elements.app/Contents/MacOS/Adobe Photoshop Elements
Identifier: com.adobe.PhotoshopElements
Version: 9.0 [20100905.m.9093] (9)
Code Type: X86 (Native)
Parent Process: launchd [208]
Date/Time: 2011-07-22 16:47:36.739 -0400
OS Version: Mac OS X 10.7 (11A511)
Report Version: 9
Interval Since Last Report: 195637 sec
Crashes Since Last Report: 13
Per-App Interval Since Last Report: 3902 sec
Per-App Crashes Since Last Report: 4
Anonymous UUID:
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000038d39100
VM Regions Near 0x38d39100:
__LINKEDIT 0000000038d1d000-0000000038d23000 [ 24K] r--/rwx SM=COW /Library/Frameworks/onOneActivationToolbox.framework/Versions/A/onOneActivationToolbox
-->
__TEXT 0000000038d66000-0000000038d6b000 [ 20K] r-x/rwx SM=COW /System/Library/Extensions/AudioIPCDriver.kext/Contents/Resources/AudioIPCPlugIn.bundle/C ontents/MacOS/AudioIPCPlugIn
Application Specific Information:
objc_msgSend() selector name: retain
objc[1025]: garbage collection is OFF
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libobjc.A.dylib 0x9971ad47 objc_msgSend + 23
1 com.apple.CoreFoundation 0x90680868 CFRetain + 136
2 com.apple.CoreFoundation 0x906ccb50 -[__NSArrayM insertObject:atIndex:] + 1024
3 com.apple.CoreFoundation 0x906cc740 -[__NSArrayM addObject:] + 64
4 com.apple.AppKit 0x96f60cd8 -[NSApplication windows] + 254
5 com.apple.AppKit 0x96fb98e3 -[NSPersistentUIManager flushAllChangesOptionallyWaitingUntilDone:updatingSnapshots:] + 451
6 com.apple.AppKit 0x96fb96f6 -[NSPersistentUIManager flushPersistentStateAndClose:waitingUntilDone:] + 201
7 com.apple.HIToolbox 0x9404ef08 _HIPersistentUIFlushPersistentStateAndClose + 240
8 com.apple.HIToolbox 0x9403e8d1 __EnsureBackingStoreCleanedAtExit_block_invoke_1 + 50
9 libsystem_c.dylib 0x97a2788a __cxa_finalize + 57
10 libsystem_c.dylib 0x97a277f2 exit + 25
11 com.adobe.PhotoshopElements 0x000039ca _start + 224 (cvtas_get_scale.c:229)
12 com.adobe.PhotoshopElements 0x000038e9 start + 41 (cvtas_get_scale.c:196)
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x98a3a90a kevent + 10
1 libdispatch.dylib 0x9a29accc _dispatch_mgr_invoke + 969
2 libdispatch.dylib 0x9a29971b _dispatch_mgr_thread + 53
Thread 2:
0 libsystem_kernel.dylib 0x98a3a02e __workq_kernreturn + 10
1 libsystem_c.dylib 0x97a36ccf _pthread_wqthread + 773
2 libsystem_c.dylib 0x97a386fe start_wqthread + 30
Thread 3:
0 libsystem_kernel.dylib 0x98a3a02e __workq_kernreturn + 10
1 libsystem_c.dylib 0x97a36ccf _pthread_wqthread + 773
2 libsystem_c.dylib 0x97a386fe start_wqthread + 30
Thread 4:
0 libsystem_kernel.dylib 0x98a3983e __psynch_cvwait + 10
1 libsystem_c.dylib 0x97a38e78 _pthread_cond_wait + 914
2 libsystem_c.dylib 0x979e082a pthread_cond_wait + 48
3 com.adobe.amt.services 0x0b2c6222 C_AMTUISwitchSuppressUpdates + 16864
4 com.adobe.amt.services 0x0b2bf204 C_EULA_SetState + 2166
5 com.adobe.amt.services 0x0b2c6288 C_AMTUISwitchSuppressUpdates + 16966
6 libsystem_c.dylib 0x97a34ed9 _pthread_start + 335
7 libsystem_c.dylib 0x97a386de thread_start + 34
Thread 5:
0 libsystem_kernel.dylib 0x98a39b5e __select_nocancel + 10
1 libsystem_kernel.dylib 0x98a38af6 select + 89
2 libcurl 0x37f60d8b Curl_socket_ready + 537
3 libcurl 0x37f6a475 Curl_perform + 587
4 com.yourcompany.ems 0x385fea87 CEMSContentMgrImpl::PerformGet(std::string const&, std::ostream*) + 151
5 com.yourcompany.ems 0x3860203d CEMSContentMgrImpl::DownloadFile(EMS::StringValue*, EMS::StringValue*, EMS::StringValue*) + 1277
6 com.yourcompany.ems 0x38603427 CEMSContentMgrImpl::CacheEditorContent(EMS::EMSContent*, std::string const&, EMS::StringValue*) + 2655
7 com.yourcompany.ems 0x38608ad2 CEMSContentMgrImpl::Cache(EMS::EMSContent*, EMS::StringValue*, EMS::StringValue*) + 2660
8 com.adobe.PhotoshopElements 0x01099cf6 BackgroundContentUpdater::CheckForNewContent(std::string, std::string) + 2946
9 com.adobe.PhotoshopElements 0x0109a84f BackgroundContentUpdater::CheckForNewContent() + 607
10 com.adobe.PhotoshopElements 0x0109a9a6 BackgroundContentUpdater::start() + 46
11 com.adobe.PhotoshopElements 0x0148f875 Pt::ThreadStartInternal(void*) + 29
12 libsystem_c.dylib 0x97a34ed9 _pthread_start + 335
13 libsystem_c.dylib 0x97a386de thread_start + 34
Thread 6:
0 libsystem_kernel.dylib 0x98a3a02e __workq_kernreturn + 10
1 libsystem_c.dylib 0x97a36ccf _pthread_wqthread + 773
2 libsystem_c.dylib 0x97a386fe start_wqthread + 30
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x38a35eb0 ebx: 0x00000000 ecx: 0x97898d30 edx: 0x38d390e0
edi: 0x38a35eb0 esi: 0x906807ed ebp: 0xbffff9b8 esp: 0xbffff998
ss: 0x00000023 efl: 0x00010202 eip: 0x9971ad47 cs: 0x0000001b
ds: 0x00000023 es: 0x00000023 fs: 0x00000000 gs: 0x0000000f
cr2: 0x38d39100
Logical CPU: 1
Binary Images:
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0x416a000 - 0x4170fff org.twain.dsm (1.9.4 - 1.9.4) <C0CCCE50-2929-3853-BE08-0DAE14CA29B8> /System/Library/Frameworks/TWAIN.framework/Versions/A/TWAIN
0x4177000 - 0x455101f +com.adobe.linguistic.LinguisticManager (4.0.0 - 7863) /Applications/Adobe Photoshop Elements 9/Adobe Photoshop Elements.app/Contents/Frameworks/AdobeLinguistic.framework/Versions/3/AdobeLinguistic
0x4605000 - 0x47a5fe7 +com.adobe.owl (AdobeOwl version 3.1.12 - 3.1.12) <CDEF4B02-FC22-7D48-3FE3-61BA27E7B770> /Applications/Adobe Photoshop Elements 9/Adobe Photoshop Elements.app/Contents/Frameworks/AdobeOwl.framework/Versions/A/AdobeOwl
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0x4946000 - 0x4d1eff7 +AdobeMPS (??? - ???) <272DAEDE-FC7E-B412-7C97-CF47FF6BF242> /Applications/Adobe Photoshop Elements 9/Adobe Photoshop Elements.app/Contents/Frameworks/AdobeMPS.framework/Versions/A/AdobeMPS
0x4e4d000 - 0x5142fe7 +AdobeAGM (??? - ???) <2394D309-4268-368B-0ED1-DCFA8BF85220> /Applications/Adobe Photoshop Elements 9/Adobe Photoshop Elements.app/Contents/Frameworks/AdobeAGM.framework/Versions/A/AdobeAGM
0x51f5000 - 0x54dfff7 +AdobeCoolType (??? - ???) <A9733E22-E553-846E-D3D0-CA7BAE915002> /Applications/Adobe Photoshop Elements 9/Adobe Photoshop Elements.app/Contents/Frameworks/AdobeCoolType.framework/Versions/A/AdobeCoolType
0x5563000 - 0x557dfff +AdobeBIB (??? - ???) <9EEDE900-6B67-3A3C-D7F3-918E1722EAFC> /Applications/Adobe Photoshop Elements 9/Adobe Photoshop Elements.app/Contents/Frameworks/AdobeBIB.framework/Versions/A/AdobeBIB
0x5586000 - 0x55a7ff7 +AdobeBIBUtils (??? - ???) <D23AB3B7-054A-C93F-EEE5-773920DCCBE1> /Applications/Adobe Photoshop Elements 9/Adobe Photoshop Elements.app/Contents/Frameworks/AdobeBIBUtils.framework/Versions/A/AdobeBIBUtils
0x55b3000 - 0x55d6ff6 +AdobeAXE8SharedExpat (??? - ???) /Applications/Adobe Photoshop Elements 9/Adobe Photoshop Elements.app/Contents/Frameworks/AdobeAXE8SharedExpat.framework/Versions/A/AdobeAXE8Share dExpat
0x55e8000 - 0x56752cb +libicucnv.dylib.36.0 (36.0.0 - compatibility 36.0.0) /Applications/Adobe Photoshop Elements 9/Adobe Photoshop Elements.app/Contents/Frameworks/ICUConverter.framework/Versions/3.6/libicucnv.dylib.36.0
0x56a2000 - 0x56bd80f +libicudata.dylib.36.0 (36.0.0 - compatibility 36.0.0) /Applications/Adobe Photoshop Elements 9/Adobe Photoshop Elements.app/Contents/Frameworks/ICUData.framework/Versions/3.6/libicudata.dylib.36.0
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0x5742000 - 0x57d2fc3 +WRServices (??? - ???) /Applications/Adobe Photoshop Elements 9/Adobe Photoshop Elements.app/Contents/Frameworks/WRServices.framework/Versions/A/WRServices
0x5954000 - 0x59abfff +aif_core (??? - ???) <B4DCB439-E1EE-ABE3-BD12-2C42E980366B> /Applications/Adobe Photoshop Elements 9/Adobe Photoshop Elements.app/Contents/Frameworks/aif_core.framework/Versions/A/aif_core
0x59c3000 - 0x59e0ffd +data_flow (??? - ???) <8E452B6F-8032-39D8-EB5C-49A4E31CB988> /Applications/Adobe Photoshop Elements 9/Adobe Photoshop Elements.app/Contents/Frameworks/data_flow.framework/Versions/A/data_flow
0x5a0c000 - 0x5a85fff +image_flow (??? - ???) <498A857D-F8C6-F9E0-C92F-BC3EC8680ED0> /Applications/Adobe Photoshop Elements 9/Adobe Photoshop Elements.app/Contents/Frameworks/image_flow.framework/Versions/A/image_flow
0x5aeb000 - 0x5afbfff +image_runtime (??? - ???) <F379A952-2983-1E44-676D-BBD8259F131A> /Applications/Adobe Photoshop Elements 9/Adobe Photoshop Elements.app/Contents/Frameworks/image_runtime.framework/Versions/A/image_runtime
0x5b10000 - 0x5ccfffe +aif_ogl (??? - ???) /Applications/Adobe Photoshop Elements 9/Adobe Photoshop Elements.app/Contents/Frameworks/aif_ogl.framework/Versions/A/aif_ogl
0x5d80000 - 0x5e51fef +AdobeAXEDOMCore (??? - ???) /Applications/Adobe Photoshop Elements 9/Adobe Photoshop Elements.app/Contents/Frameworks/AdobeAXEDOMCore.framework/Versions/A/AdobeAXEDOMCore
0x5f04000 - 0x5fc1fff +AdobeAXSLE (??? - ???) /Applications/Adobe Photoshop Elements 9/Adobe Photoshop Elements.app/Contents/Frameworks/AdobeAXSLE.framework/Versions/A/AdobeAXSLE
0x6069000 - 0x606dffc +AdobeOperaMgr (??? - ???) /Applications/Adobe Photoshop Elements 9/Adobe Photoshop Elements.app/Contents/Frameworks/AdobeOperaMgr.framework/Versions/A/AdobeOperaMgr
0x6077000 - 0x60a2ff3 com.apple.DiscRecordingUI (6.0 - 6000.4.1) <06C371CB-E783-3051-9608-BFEC2218E915> /System/Library/Frameworks/DiscRecordingUI.framework/Versions/A/DiscRecordingUI
0x60ba000 - 0x6127fef +FileInfo (??? - ???) <4A4C74F9-CA83-B174-F56D-F7671DC61389> /Applications/Adobe Photoshop Elements 9/Adobe Photoshop Elements.app/Contents/Frameworks/FileInfo.framework/Versions/A/FileInfo
0x6142000 - 0x619aff7 +AdobeXMP (??? - ???) <81804842-72EB-80EC-0A9E-72368BC14C14> /Applications/Adobe Photoshop Elements 9/Adobe Photoshop Elements.app/Contents/Frameworks/AdobeXMP.framework/Versions/A/AdobeXMP
0x61a9000 - 0x6235fef +AdobeXMPFiles (??? - ???) <03DDE52B-E9AB-EFDD-CA13-C8DF1DB345D0> /Applications/Adobe Photoshop Elements 9/Adobe Photoshop Elements.app/Contents/Frameworks/AdobeXMPFiles.framework/Versions/A/AdobeXMPFiles
0x626c000 - 0x62cefe7 +com.adobe.PlugPlug (1.0.0.73 - 1.0.0.73) /Applications/Adobe Photoshop Elements 9/Adobe Photoshop Elements.app/Contents/Frameworks/PlugPlug.framework/Versions/A/PlugPlug
0x632f000 - 0x63c7fff +com.adobe.AdobeExtendScript (ExtendScript 4.1.23 - 4.1.23.7573) <F68E96A7-E657-7275-09DF-4C412554CD4A> /Applications/Adobe Photoshop Elements 9/Adobe Photoshop Elements.app/Contents/Frameworks/AdobeExtendScript.framework/Versions/A/AdobeExtendScript
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0x9a2ad000 - 0x9a2d6ffe com.apple.opencl (1.50.62 - 1.50.62) <52059AB5-8E0D-356E-98AA-71A4777CBE57> /System/Library/Frameworks/OpenCL.framework/Versions/A/OpenCL
0x9a2e0000 - 0x9a3afffb com.apple.ImageIO.framework (3.1.0 - 3.1.0) <A482C10A-C474-39DC-AB3C-EADBCF3A433B> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.fr amework/Versions/A/ImageIO
0x9a3bc000 - 0x9a3ccff7 libCRFSuite.dylib (??? - ???) <CE616EF3-756A-355A-95AD-3472A876BEB9> /usr/lib/libCRFSuite.dylib
0x9a495000 - 0x9a4aafff com.apple.speech.synthesis.framework (4.0.74 - 4.0.74) <92AADDB0-BADF-3B00-8941-B8390EDC931B> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/SpeechSynt hesis.framework/Versions/A/SpeechSynthesis
0x9a7b7000 - 0x9a7befff libnotify.dylib (80.0.0 - compatibility 1.0.0) <B3B3875D-311D-31A7-A09F-D1BC56795E00> /usr/lib/system/libnotify.dylib
0x9a7bf000 - 0x9a829ff3 com.apple.CoreSymbolication (2.1 - 66) <B11C9057-1611-36A5-81F6-2C97A7047321> /System/Library/PrivateFrameworks/CoreSymbolication.framework/Versions/A/CoreSymbolicatio n
0x9a82a000 - 0x9a854ff0 libpcre.0.dylib (1.1.0 - compatibility 1.0.0) <5CAA1478-97E0-31EA-8F50-BF09D665DD84> /usr/lib/libpcre.0.dylib
0x9a855000 - 0x9a87dff0 com.apple.CoreServicesInternal (113.7 - 113.7) <F5724FAC-8BB8-3F0F-B8BC-36F2CA75A23D> /System/Library/PrivateFrameworks/CoreServicesInternal.framework/Versions/A/CoreServicesI nternal
0x9a87e000 - 0x9a8acffb com.apple.DictionaryServices (1.2 - 158) <C614930F-520D-3F77-AD0D-0E16FBCB98CE> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/DictionaryService s.framework/Versions/A/DictionaryServices
0x9a901000 - 0x9a951ff4 libTIFF.dylib (??? - ???) <25796A90-ABD2-3A3A-800C-1056D343A71F> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.fr amework/Versions/A/Resources/libTIFF.dylib
0x9a952000 - 0x9a9b2ffb com.apple.audio.CoreAudio (4.0.0 - 4.0.0) <6026C895-3DC6-3785-A7BB-2F2B9E292D95> /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
0x9aadc000 - 0x9ab2bffb com.apple.AppleVAFramework (5.0.14 - 5.0.14) <51981B76-9A78-39D7-8709-7686BD2057C8> /System/Library/PrivateFrameworks/AppleVA.framework/Versions/A/AppleVA
0x9ab2c000 - 0x9aba7ffb com.apple.ApplicationServices.ATS (5.0 - ???) <8DF22F1E-7600-3ADA-BFC1-F6FA79914171> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framew ork/Versions/A/ATS
0x9abe9000 - 0x9ac02fff libPng.dylib (??? - ???) <2C47E152-240A-36A7-87A8-3856EDFF2FE8> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.fr amework/Versions/A/Resources/libPng.dylib
0x9ac03000 - 0x9ac06fff com.apple.AppleSystemInfo (1.0 - 1) <D2F60873-ECB1-30A8-A02E-E772F969116E> /System/Library/PrivateFrameworks/AppleSystemInfo.framework/Versions/A/AppleSystemInfo
0x9ac07000 - 0x9ac0effd com.apple.NetFS (4.0 - 4.0) <D0D59145-D211-3E7C-9062-35A2833FA99B> /System/Library/Frameworks/NetFS.framework/Versions/A/NetFS
0x9ac0f000 - 0x9ac50ff7 com.apple.CoreMedia (1.0 - 705.35) <8A487271-FBEA-357A-8887-27BAA355314C> /System/Library/Frameworks/CoreMedia.framework/Versions/A/CoreMedia
0x9ac51000 - 0x9accdff3 com.apple.PDFKit (2.6 - 2.6) <484AB8A4-E967-3B2F-BEFE-4B74F72B65A2> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/PDFKit.framework/Versio ns/A/PDFKit
0x9acf4000 - 0x9acfcff3 libunwind.dylib (30.0.0 - compatibility 1.0.0) <E8DA8CEC-12D6-3C8D-B2E2-5D567C8F3CB5> /usr/lib/system/libunwind.dylib
0x9ba72000 - 0x9ba75ffc libpam.2.dylib (3.0.0 - compatibility 3.0.0) <6FFDBD60-5EC6-3EFA-996B-EE030443C16C> /usr/lib/libpam.2.dylib
0x9ba76000 - 0x9ba81ffb com.apple.speech.recognition.framework (4.0.19 - 4.0.19) <17C11291-5B27-3BE2-8614-7A806745EE8A> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecognition.frame work/Versions/A/SpeechRecognition
0x9ba82000 - 0x9baa1fff com.apple.RemoteViewServices (1.0 - 1) <D9810485-6A62-3758-96F5-48950AF250F1> /System/Library/PrivateFrameworks/RemoteViewServices.framework/Versions/A/RemoteViewServi ces
0x9bb64000 - 0x9bb7bff8 com.apple.CoreMediaAuthoring (2.0 - 889) <49B55753-BD7E-3889-BA60-15294DA49CB7> /System/Library/PrivateFrameworks/CoreMediaAuthoring.framework/Versions/A/CoreMediaAuthor ing
0x9bb7c000 - 0x9bbb2ff4 com.apple.LDAPFramework (3.0 - 120.1) <EA92FCA5-7A7E-328F-8C7F-4250FCC45879> /System/Library/Frameworks/LDAP.framework/Versions/A/LDAP
0x9bc46000 - 0x9bc54fff libz.1.dylib (1.2.5 - compatibility 1.0.0) <E73A4025-835C-3F73-9853-B08606E892DB> /usr/lib/libz.1.dylib
0x9be0c000 - 0x9beccff3 com.apple.ColorSync (4.7.0 - 4.7.0) <50767823-56BA-373D-BC5A-37B17B659838> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ColorSync. framework/Versions/A/ColorSync
0x9becf000 - 0x9bed2ffd libCoreVMClient.dylib (??? - ???) <1438A7D5-A622-3623-A49F-45F881B1D947> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreVMClient.dylib
0x9bed3000 - 0x9bee0fff libGL.dylib (??? - ???) <C1C549FC-FF7F-3012-9DF5-5255217B4AEA> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
0x9bee1000 - 0x9c166fe3 com.apple.QuickTime (7.7.1 - 2246) <56DF434A-D929-350C-86D5-684089D0EDFB> /System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime
0x9c167000 - 0x9c181fff com.apple.Kerberos (1.0 - 1) <25E5A286-876D-3A8E-A12F-52D184559E8C> /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
0x9c184000 - 0x9c186ffb libRadiance.dylib (??? - ???) <5112B7CE-BAAF-3E98-94E4-676BCB92867F> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.fr amework/Versions/A/Resources/libRadiance.dylib
0x9c187000 - 0x9c298ff7 libJP2.dylib (??? - ???) <E938C201-C508-3E3D-B9A9-81FE52349E1B> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.fr amework/Versions/A/Resources/libJP2.dylib
0x9c299000 - 0x9c29dff3 libsystem_network.dylib (??? - ???) <E1455F3E-549B-3D50-A38B-17B394F3C7F6> /usr/lib/system/libsystem_network.dylib
0x9c29e000 - 0x9c29ffff liblangid.dylib (??? - ???) <C8C204E9-1785-3785-BBD7-22D59493B98B> /usr/lib/liblangid.dylib
0x9c2be000 - 0x9c2c8ff2 com.apple.audio.SoundManager (3.9.4 - 3.9.4) <D23C4761-6492-3974-B4D2-495082B8B7A6> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.framework/V ersions/A/CarbonSound
0x9c2c9000 - 0x9c4f2ffb com.apple.QuartzComposer (5.0 - 232) <B25A191A-B96D-3BB0-B7D5-FDE4A97DFD06> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuartzComposer.framewor k/Versions/A/QuartzComposer
0x9c4f3000 - 0x9c580fe7 libvMisc.dylib (325.3.0 - compatibility 1.0.0) <A44ADE1B-AB2C-3585-8C9D-D85B526E66C0> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Ve rsions/A/libvMisc.dylib
0x9c581000 - 0x9c698fe9 com.apple.WebKit (7534 - 7534.48.3) <D537DA49-1C57-31A5-8359-5D8ACC47EE85> /System/Library/Frameworks/WebKit.framework/Versions/A/WebKit
0xb0000000 - 0xb000fff8 +com.adobe.ahclientframework (1.5.0.30 - 1.5.0.30) <24B39C2F-79B0-BDE3-C6D0-1F0E943070C7> /Applications/Adobe Photoshop Elements 9/Adobe Photoshop Elements.app/Contents/Frameworks/ahclient.framework/Versions/A/ahclient
0xba900000 - 0xba91bffd libJapaneseConverter.dylib (54.0.0 - compatibility 1.0.0) <5635DF40-8D8E-3B8C-B075-7B3FC0F184A4> /System/Library/CoreServices/Encodings/libJapaneseConverter.dylib
0xbab00000 - 0xbab21ff6 libKoreanConverter.dylib (54.0.0 - compatibility 1.0.0) <17226124-8E8A-34EB-A2C4-D4A0469CF45B> /System/Library/CoreServices/Encodings/libKoreanConverter.dylib
0xeab00000 - 0xeab10ff3 libConverter.dylib (179.0.0 - compatibility 1.0.0) <7C3B724B-D38D-3070-A7D7-6FC0A8E4B0D1> /System/Library/Printers/Libraries/libConverter.dylib
External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 3
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 5405
thread_create: 1
thread_set_state: 0
VM Region Summary:
ReadOnly portion of Libraries: Total=309.8M resident=177.6M(57%) swapped_out_or_unallocated=132.2M(43%)
Writable regions: Total=714.9M written=67.4M(9%) resident=101.1M(14%) swapped_out=0K(0%) unallocated=613.8M(86%)
REGION TYPE VIRTUAL
=========== =======
ATS (font support) 32.9M
ATS (font support) (reserved) 4K reserved VM address space (unallocated)
CG backing stores 856K
CG image 112K
CG raster data 180K
CG shared images 3484K
CoreGraphics 8K
CoreServices 2072K
IOKit (reserved) 512.0M reserved VM address space (unallocated)
MALLOC 137.1M
MALLOC guard page 48K
Memory tag=240 4K
Memory tag=242 12K
Memory tag=249 156K
Stack 67.0M
VM_ALLOCATE 16.6M
__CI_BITMAP 80K
__DATA 24.7M
__DATA/__OBJC 332K
__IMAGE 1256K
__IMPORT 300K
__LINKEDIT 85.6M
__OBJC 2612K
__OBJC/__DATA 88K
__PAGEZERO 4K
__TEXT 224.1M
__UNICODE 544K
mapped file 245.5M
shared memory 2384K
shared pmap 6872K
=========== =======
TOTAL 1.3G
TOTAL, minus reserved VM space 854.6M
Model: iMac8,1, BootROM IM81.00C1.B00, 2 processors, Intel Core 2 Duo, 3.06 GHz, 4 GB, SMC 1.30f1
Graphics: NVIDIA GeForce 8800 GS, NVIDIA GeForce 8800 GS, PCIe, 512 MB
Memory Module: BANK 0/DIMM0, 2 GB, DDR2 SDRAM, 800 MHz, 0x7F7F7F7F7F9B0000, 0x000000000000000000000000000000000000
Memory Module: BANK 1/DIMM1, 2 GB, DDR2 SDRAM, 800 MHz, 0x7F7F7F7F7F9B0000, 0x000000000000000000000000000000000000
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8C), Broadcom BCM43xx 1.0 (5.10.131.36.11)
Bluetooth: Version 2.5.0f17, 2 service, 19 devices, 1 incoming serial ports
Network Service: Ethernet, Ethernet, en0
Serial ATA Device: ST3500418ASQ, 500.11 GB
Parallel ATA Device: MATSHITADVD-R UJ-875
USB Device: Built-in iSight, apple_vendor_id, 0x8502, 0xfd400000 / 3
USB Device: USB2.0 Hub, 0x05e3 (Genesys Logic, Inc.), 0x0608, 0xfd100000 / 2
USB Device: FreeAgentDesktop, 0x0bc2 (Seagate LLC), 0x3000, 0xfd120000 / 7
USB Device: USB2.0 Hub, 0x05e3 (Genesys Logic, Inc.), 0x0608, 0xfd140000 / 6
USB Device: Pro9000, 0x04a9 (Canon Inc.), 0x10b0, 0xfd143000 / 12
USB Device: Back-UPS BR 800 FW:9.o2 .D USB FW:o2, 0x051d (American Power Conversion), 0x0002, 0xfd144000 / 11
USB Device: Datacolor Spyder3, 0x085c, 0x0300, 0xfd141000 / 10
USB Device: USB2.0 Hub, 0x05e3 (Genesys Logic, Inc.), 0x0608, 0xfd130000 / 5
USB Device: My Book 1110, 0x1058 (Western Digital Technologies, Inc.), 0x1110, 0xfd132000 / 9
USB Device: USB Receiver, 0x046d (Logitech Inc.), 0xc52b, 0xfd131000 / 8
USB Device: EPSON Scanner, 0x04b8 (Seiko Epson Corp.), 0x012e, 0xfd110000 / 4
USB Device: My Book 1110, 0x1058 (Western Digital Technologies, Inc.), 0x1110, 0xfa400000 / 3
USB Device: USB2.0 Hub, 0x05e3 (Genesys Logic, Inc.), 0x0608, 0xfa200000 / 2
USB Device: USB2.0 Hub, 0x05e3 (Genesys Logic, Inc.), 0x0608, 0xfa240000 / 5
USB Device: QL-570, 0x04f9 (Brother International Corporation), 0x2028, 0xfa242000 / 6
USB Device: CTE-430-UV3.1-4, 0x056a (WACOM Co., Ltd.), 0x0013, 0xfa210000 / 4
USB Device: IR Receiver, apple_vendor_id, 0x8242, 0x5d100000 / 2
USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x1a100000 / 2
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x820f, 0x1a110000 / 5Try:
http://forums.adobe.com/thread/880072?tstart=30
I'm afraid there's not much point in posting crash logs here. We're just other users like you and I don't think there's anyone here who's adept at reading them.
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