PSE 10 Multiple crashes on Windows 7 & restore hangs up

multiple crashes of Photoshop Elements 10 on Windows 7. Also, restore gets hung up saying the hard drive or flash drive used needs new firmware installed. Any ideas?

Refer the following links related to troubleshooting backup/restore in photoshop elements:
http://helpx.adobe.com/photoshop-elements/kb/troubleshoot-catalog-backup-conversion-elemen ts.html
http://helpx.adobe.com/photoshop-elements/kb/troubleshoot-catalog-issues-organizer-element s.html
http://helpx.adobe.com/photoshop-elements/kb/backup-restore-move-catalog-photoshop.html
Thanks
Harshit yadav

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I have Adobe Photoshop Elements 11. I just installed it and it can't load up without crashing. It always gets to the "Loading Workspace screen" and then this error happens
Problem Event Name:
APPCRASH
Application Name:
PhotoshopElementsEditor.exe
Application Version:
11.0.0.0
Application Timestamp:
503fe13a
Fault Module Name:
AcGenral.DLL
Fault Module Version:
6.1.7601.17514
Fault Module Timestamp:
4ce7b6ff
Exception Code:
c00000fd
Exception Offset:
00022e51
OS Version:
6.1.7601.2.1.0.768.3
Locale ID:
1033
Additional Information 1:
f36f
Additional Information 2:
f36f1d78801fe1a40de1d7725e8e4022
Additional Information 3:
ab65
Additional Information 4:
ab6526cc3ee0ca34fe5b531345fd26a9
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
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PSE 8 keeps crashing in Windows 7, any suggestions ?

Hi,
I would like to know whether organiser or editor crashes ?
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Edited by: 796651 on Sep 22, 2010 9:55 PM
Edited by: 796651 on Sep 22, 2010 9:57 PM

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Firefox 6 MULTIPLE CRASHES in 3 days - I am REVERTING TO AN OLDER VERSION. Please post when all the bugs are fixed. My browser NEVER crashed and now it does it all the time.

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Follow the steps,
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Adobe acrobat pro 9.2 crashes in windows xp sp3 when closing a pdf

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Full screen view in PSE 10 crashes under both W7 32 and W7 64

Hello
I am testing PSE 10 (I have PSE 6) and have installed PSE 10 under both WIndows 7 64 bit and WIndows 7 32 bit. Both installations are fully updated. The hardware is the same for all three of my regular XP (PSE 6) and these PSE 10 installs. The catalogs and images are on a separate large drive (one directory set for PSE 10, one directory set for PSE 6).
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I have rebuilt and optimized the catalog (but the PSE 10 Organizer will run without trouble for hours if I am not in full screen slide show mode), so I don't think the catalog is damaged.
I have switched off all those background features (from the preferences). I have run in XP compatibility mode.
This is a fresh W7 install and has no problems reported in it (AV etc). There are no disk errors for example. The PC has 8GB RAM (~3.6 available under W7 32 bit). There is a lot of free space on both the C: drive and the data drive (100s of GB).
The Microsoft support for the crash is 'no support available' from the event viewer (or the W7 system health report accessed from the control panel).
Google search on the crash shows no useful light either, basically the Organizer just crashes.
Neither Adobe's search or a Google search on the forum seem to find a suitable similar experience.
All images are jpegs and are roughly the same size, very approximatly 4MB each.
Any other suggestions I can try?

I’ve found a work-round.
This is embarrassing (for Adobe), as the work-round is to set the CPU affinity to single cpu mode. With that PSE 10 has been running in slide show mode for 3 hours now. Looking good!
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To use the start command, from a command prompt type start /? for the syntax..
Try a google search of “how to set the processor affinity” for further advice.
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“It is NOT POSSIBLE to conduct a reliability test of a program using a virtualized environment”.
I made the error of assuming that after the PSE 6 fiasco in a multi-cpu environment Adobe would not make the same mistake again. Well, they have. Perhaps this time they will conduct a root cause analysis of what they are doing wrong with their test plans and FIX IT, because I object to doing their testing for them, again.

PSE 11 crashes when I attempt to add a new catalog

PSE 11 crashes when I attempt to add a new catalog to those that already exist. No programs are running that might conflict with Organizer, and I can run other functions such as downloading photos from my camera. As soon as I attempt to add a new sub-catalog to an existing major catalog, the program crashes. I'm using Windows 7, and have tried various compatibilities, but none solves the problem. Any ideas?

expat31 wrote:
PSE 11 crashes when I attempt to add a new catalog to those that already exist. No programs are running that might conflict with Organizer, and I can run other functions such as downloading photos from my camera. As soon as I attempt to add a new sub-catalog to an existing major catalog, the program crashes. I'm using Windows 7, and have tried various compatibilities, but none solves the problem. Any ideas?
How do you attempt to 'add a new catalog' or a new 'sub-catalog' ?
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PSE 11 crashes

I am having problems with PSE 11 it keeps crashes. My system is Windows 7 64bit. I will go through exactly what I do.
Open PSE 11 - click on Photo Editor
Open Photographs
Click on Create
Click on Collage
Click Print Locally 297.00 x 210.00
Click ok
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Box opens stating: Adobe Photoshop Elements 11 has stopped working
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Program closes but nothing happens
I have tried this many times but still it crashes at the "ok" stage.
I hope someone can put me in the right direction.
Many thanks
nannyms

Now that we have your post into the correct forum, I have a quick question, please:
In Windows Event Viewer, in either the System or the Applications Tabs, do you see any "warning," or "error" messages about the time that PsE crashed?
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Good luck,
Hunt

PSE 10 Multiple crashes on Windows 7 & restore hangs up

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