PSE 11 and 12 cannot start

Question

I install PSE 11 on windows7 64 and it does not start. Installatin from CD Ibougth last year.
I'have used the cleanner Adobe tool.
I downloaded PSE 12 and it has the same behaviour.
Dell diagnostics do not report any errors.
Madrid (Spain)

Answer 1

thjakob wrote:
Hello solanogadea,
Have a look in the windows eventviewer (start/launch: eventvwr)
What events are reported at the time when you start the program?
regards
Thomas
Rebooted, but still does not work. Event XMLreport:
- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
  <Provider Name="Windows Error Reporting" />
  <EventID Qualifiers="0">1001</EventID>
  <Level>4</Level>
  <Task>0</Task>
<Keywords>0x80000000000000</Keywords>
  <TimeCreated SystemTime="2013-10-10T11:37:32.000000000Z" />
<EventRecordID>52897</EventRecordID>
  <Channel>Application</Channel>
  <Computer>Miguel64</Computer>
  <Security />
  </System>
- <EventData>
  <Data>3883541226</Data>
  <Data>1</Data>
  <Data>APPCRASH</Data>
  <Data>No disponible</Data>
  <Data>0</Data>
  <Data>Photoshop Elements 12.0.exe</Data>
  <Data>12.0.0.0</Data>
  <Data>52250ae1</Data>
  <Data>StackHash_2e9f</Data>
  <Data>6.1.7601.18247</Data>
  <Data>521ea8e7</Data>
  <Data>c0000374</Data>
  <Data>000ce753</Data>
  <Data />
  <Data />
  <Data>C:\Users\Miguel Solano\AppData\Local\Temp\WER4451.tmp.WERInternalMetadata.xml</Data>
<Data>C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_Photoshop Elemen_751faf1598fc58715a8339b2da4c238992cbe83_1f805aae</Data>
  <Data />
  <Data>0</Data>
<Data>55c11ec5-31a0-11e3-b69a-74867a247d4e</Data>
  <Data>0</Data>
  </EventData>
  </Event>