PSE 11 and Premier Elements 11

Since upgrading from OS X Mountain Lion to Mavericks, I am unable to import files into either of the programs.  On selecting import, the finder window opens but once I select 'Pictures' the pictures screen opens than immediately closes.  After this, the programs are frozen requiring a force quit.  This is dreadful as I need both programs all the time and I don't know what to do.  I hope that Adobe or Apple will issue an update soon but is there any advice for me please.
I have uninstalled and reinstalled both programs with no change.  Other programs includeing Lightroom 5 seem to be working OK. I have an iMac 2012/3 model, i7 and 12gb memory.

Adobe chooses to make a new version of Elements software every year as a way to generate revenue to continue to pay their employees and cover other expenses.  Work goes into supporting new cameras so why shouldn’t Adobe get paid to do that?
Adobe also chooses to not support more than 2 or 3 OS versions back so they can take advantage of newer services that newer OSes supply.  Software can’t really be written to take advantage of newer things and still also do things the old way so Adobe chooses new OS services over old.  
You might want to complain to Apple and/or Microsoft about releasing new OSes, but of course they do that for the same reason Adobe does, to generate revenue, and take advantage of newer hardware, that the computer-manufacturers keep improving to generate more revenue for their employees. 
Nikon does the same thing with their camera hardware and software, and you chose to help with their revenue.   In the case of a new camera it does new things better so you want to buy it.  Adobe software that you pay again for is similar, except its “new things” are supporting new cameras and new operating systems, rather than just providing new image processing functions. 
I’m sure Corel would be happy to have a new customer.

Similar Messages

  • Issues with Adobe PSE 12 and Premier Elements 12 plus DiskWarrior 4.4

    Since upgrading to the final version of OS X 10.10 Yoesemite I have issues with Adobe PSE 12 and Premier Elements 12 plus DiskWarrior 4.4. I don't recall their being any issues while I went through the Beta testing process.  The Adobe products (PSE and PE) give me a configuration message "error 16" and it tells me to uninstall and reinstall. I have done this a few times/  It seems to go through the whole install process until the startup where it crashes.  I downloaded PSE 11 and at least it starts up but I haven't used it to do anything.  Also DiskWarrior 4.4 does not load up from the hard drive anymore (error message) and when I boot it up from disk is doesn't give me the option of correcting permission when repairing files and folders.
    At lease all of otheother software including Photoshop Lightroom 5.6 seem to be working.
    Very sad

    Barbara,
    Yes, I accessed the "updates" menu from the Help pull-down menu.  I also accessed the updates using the Mac Terminal application with results shown in my original post.  Regardless of whether I used the Help menu or the Mac Terminal app, the AAM tool still responded with:
    Update Failed
       Updates could not be applied
       The error log file may help you in identifying the problem.  The, try updating again.  If the problems persist, contact customer support for further assistance.
      The error log file read as follows:
       Photoshop Camera Raw 8.5
       There was an error installing this update. Please quit and try again later. Error Code: U44M1I210
       Looking at the the output of the Mac Terminal app, it shows:
       ... hdiutil: attach failed - no mountable file systems
       Is this relevant?
    Regarding your follow-up message pointing to:
    Update 12.1 installation errors | Photoshop Elements, Premiere Elements,
    the files referenced in this link are present, are correctly named, and they are in the correct locations, so it would appear that these issues are not related to the ACR 8.5 update problem
    Thanks

  • How do I get past error400 in photoshop and premier elements?

    I installed Adobe Photoshop Elements 8 and Premier Elements 8 on a Vista PC several years ago, buit hadn't usedd them.  Recently, I bought a photo/slide/film scanner tihiat came with Pihotoshop Elements 10 and installed it on a Windows 7 Laptop.  I tried to use them now that I am starting to scan, but I get error 400.  Ian't find out what to do about that.  Issomeone able to help me?

    It means there's no more photoshop.com and you can't sign in anymore:
    http://barbarabrundage.com/2013/09/16/pse-8-9-10-cant-sign-in-error-404/

  • Elements and Premier Elements 10 download?

    I don't know ho but I have lost disc 2 from my Elements and Premier Elements 10 box - am I able to download this from this Adobe site?
    thanks
    Chris

    You can download the trial version of the software thru the page linked below and then use your current serial number to activate it.
    Be sure to follow the steps outlined in the Note: Very Important Instructions section on the download pages at this site or else the download will not work properly.
    Photoshop/Premiere Elements 10:
    http://prodesigntools.com/photoshop-elements-10-direct-download-links-pse-premiere-pre.htm l

  • Elements 11 and Premier Elements 11 installation

    I intend to install elements 11 and premier elements 11 as replacements for older versions.  Should I install elements (with it's organizer) first ? Or does it matter?

    When you install either of PSE or PRE, organizer is installed along with. You can have older versions along with the new ones. They all would work individually as well.

  • Deleting photoshop elements and premier elements

    After installing version 11 of protoshop elements and premier elements I find that I still have in the Adobe folder in the windows "program folder" photoshop elements 6 and one-on-one essentials.  None of these show up in the control panel list of programs to uninstall.  Do I need any part of photoshop elements 6 or one-on-one or can I merely delete the folders and all their contents.
    Other Adobe programs I have installed are Reader X, Flash Player 11 and Adobe Air.

    Each version of PSE is a self contained program and there is no need to delete earlier versions which work with the same images on your hard drive, without duplication.
    I keep earlier versions as they often have different templates for creations and on-line galleries etc. It gives me the greatest choice. Normally I would say go ahead and uninstall earlier versions if you are short of disk space and don’t need them. However, if you don’t have the uninstall function via the control panel I would suggest you leave things as they are, as removing PSE6 in the past has been known to cause problems.
     

  • Installing Photoshop and Premier Elements 12

    I just purchased the CD-ROM for Photoshop and Premier Elements 12. I already have Elements 8 installed. Question do I do an uninstall of 8 and than do a fresh install of 12?
    If I do the uninstall are there any remnants of files that might not uninstall when going to control panel and uninstall and if so where might they reside?
    Thanks

    you can deactivate (help>deactivate) and uninstall pse 8 if you no longer need it and you can do that before or after you install pse 12.  or you can leave it installed and use both versions.

  • Lost photoshop and premier elements 13

    Had photoshop elements 13 and premier elements 13 on my macbook pro and lost it. Need to reinstall.

    PSE 13 Trial - http://www.adobe.com/cfusion/tdrc/index.cfm?product=photoshop_elements
    PE 13 Trial - http://www.adobe.com/cfusion/tdrc/index.cfm?product=premiere_elements

  • Where are the links so I can re-install a Photoshop Elements 11 and Premier Elements 11?

    I had to replace my hard drive and now I need to reinstall these, but I have looked all over the place and can't find the links. I finally called in and a rep helped me, but when I rebooted my computer the downloads were gone. Does anybody know where the links are so I can re-install Photoshop Elements 11 and Premier Elements 11?
    Thanks a bunch,

    You can download the trial version of the software thru the page linked below and then use your current serial number to activate it.
    Be sure to follow the steps outlined in the Note: Very Important Instructions section on the download pages at this site and have cookies enabled in your browser or else the download will not work properly.
    Photoshop/Premiere Elements 11:
    http://prodesigntools.com/photoshop-elements-11-direct-download-links-pse-premiere-pre.htm l

  • How do I install Photoshop Elements and Premier Elements on a new hard drive?

    My hard drive had to be replaced and Photoshop Elements and Premier Elements were not de-activated and unistalled before the hard drive was replaced. I have my original downloaded install programs and serial numbers. Thank You.

    Simply install the programs. Contact support if you need to reset activation count. No magic involved beyond that.
    Mylenium

  • I just bought photoshop and premier elements and I can not get it to run on Windows 8.1 Can anybody help?

    I just bought Adobe photoshop and premier elements and although photoshop and organizer run premiere will not.
    I have installed it twice with no errors and it still will not run. 
    OS Name
    Microsoft Windows 8.1
    Version
    6.3.9600 Build 9600
    Other OS Description
    Not Available
    OS Manufacturer
    Microsoft Corporation
    System Name
    CHARLIES_LAPTOP
    System Manufacturer
    Hewlett-Packard
    System Model
    HP ENVY 17 Notebook PC
    System Type
    x64-based PC
    System SKU
    G6U51UA#ABA
    Processor
    Intel(R) Core(TM) i7-4510U CPU @ 2.00GHz, 2601 Mhz, 2 Core(s), 4 Logical Processor(s)
    BIOS Version/Date
    Insyde F.12, 8/18/2014
    SMBIOS Version
    2.8
    Embedded Controller Version
    77.38
    BIOS Mode
    UEFI
    BaseBoard Manufacturer
    Hewlett-Packard
    BaseBoard Model
    Not Available
    BaseBoard Name
    Base Board
    Platform Role
    Mobile
    Secure Boot State
    On
    PCR7 Configuration
    Binding Not Possible
    Windows Directory
    C:\Windows
    System Directory
    C:\Windows\system32
    Boot Device
    \Device\HarddiskVolume2
    Locale
    United States
    Hardware Abstraction Layer
    Version = "6.3.9600.17196"
    User Name
    Charlies_Laptop\CHARLIES_LAPTOP\charl_000
    Time Zone
    Central Standard Time
    Installed Physical Memory (RAM)
    12.0 GB
    Total Physical Memory
    11.9 GB
    Available Physical Memory
    8.76 GB
    Total Virtual Memory
    23.9 GB
    Available Virtual Memory
    20.6 GB
    Page File Space
    12.0 GB
    Page File
    C:\pagefile.sys
    Hyper-V - VM Monitor Mode Extensions
    Yes
    Hyper-V - Second Level Address Translation Extensions
    Yes
    Hyper-V - Virtualization Enabled in Firmware
    No
    Hyper-V - Data Execution Protection
    Yes

    really
    Let us go through the usual drill on this...Premiere Elements 13 on Windows 8.1 (assumed 64 bit)
    1. Are you running the program from a User Account with Administrative Privileges? Go to Local Disk C/Program Files/Adobe/Adobe Premiere Elements 13, find the Adobe Premiere Elements.exe file, right click it, select and apply Run As Administrator from the pop up menu that appears, and then double click that file to determine if you can open the program from it.
    2. Does the problem issue exist with and without the antivirus and firewall(s) disabled?
    3. Are you working with a pen and tablet device instead of a mouse?
    4. How many video cards/graphics cards do you find under Device Manager/Display Adapters, what card name, driver date and up to date version number?
    When you say it will not run...how far into the program do you get...
    a. no further than the Welcome Screen and Video/New Project
    b. other
    If non of the above gets us anywhere, we may go for
    a. deletion of the Adobe Premiere Elements Prefs file and, if necessary, the whole 13.0 Folder in which it exists
    and, if necessary, then
    b. the uninstall, free ccleaner run through, and reinstall with antivirus and firewall(s) disabled.
    Details to follow if needed.
    We will be watching for your results and then decide what next.
    ATR

  • After a HD crash, I have to reinstall Photoshop Element 12 and Premier Element 12. I still see the link in my purchases history but nothing happens when I click on the link. How can I get my softwares back?

    After a HD crash, I have to reinstall Photoshop Element 12 and Premier Element 12. I still see the link in my purchases history but nothing happens when I click on the link. How can I get my softwares back?

    Jeanval have you tried a different web browser?  For more information on how to download your purchased software please see http://helpx.adobe.com/creative-suite/kb/find-download-link.html.

  • Why won't Photoshop Elements 11 and Premier Elements 11 load ?

    I just purchased Photoshop Elements 11 and Premier Elements 11.  I have Windows 7pro, have the disc for Windows and have the serial numbers for both programs.  When I put the disc in, I can't get past the welcome screen.  Why?

    is the install button clickable?
    if not, are the other buttons clickable?

  • Hello i have ps elements 9 and im trying to update it so that i can open and edit my raw images but it says that some updates failed to install like 9.0.3 camera raw 6.5 and premier elements 9.0.1

    hello i have ps elements 9 and im trying to update it so that i can open and edit my raw images but it says that some updates failed to install like 9.0.3 camera raw 6.5 and premier elements 9.0.1

    Photoshop Elements is not part of the Cloud, I will move this to that forum
    Photoshop Elements Forum http://forums.adobe.com/community/photoshop_elements
    Select a topic, then click I STILL NEED HELP to activate Photoshop Elements Online chat
    -http://helpx.adobe.com/contact.html?product=photoshop-elements or
    http://helpx.adobe.com/photoshop-elements/kb/troubleshoot-installation-photoshop-elements- premiere.html

  • How to uninstall/reinstall Photoshop elements 10 and Premier Elements 10

    I have purchased a copy of Photoshop Elements 10 and Premier Elements 10 (bundled together 5 discs).  I've installed on my Windows 7 laptop beginning with disc 1 and then it hung up and I couldn't eject.  I was not prompted for any further discs.  I then read that I should've began the install with Disc 2 as I am installing on a Windows 7 computer.  I was wondering if I should uninstall what I have done so far and start over with a fresh install omitting disc 1 and beginning with Disc 2. Is this what I should be doing?   I have not connected to the internet and "activated" the product yet.  If I uninstall will I need to somehow remove the serial number and deactivate to preserve them for the re-install on the same computer.  I don't want to lose one of my licenses as I wish to install these programmes on my desktop as well.  Have read through many similar queries on these forums and have become pretty confused.  Hope someone can help.

    Thanks Jeff.  I will install from disc 2 but presumably first i need to uninstall my first attempt (from Disc 1).  However, will uninstalling the product use up one of the licenses as I would like to install on two computers and I don't want to use up both licenses on the same computer.  I have read on this forum about the need to de-activate the program before uninstalling but some clarification on what "de-activating" actually does would be welcome.  Could someone please confirm the steps I need to take to solve this problem.  As I understand it I need to 1) de-activate the first incorrect install (from disc 1), 2) uninstall the product and 3) re-install using disc 2 and then disc 4.  It seems discs 1, 3 & 5 are not needed for my install of Photoshop Elements 10 and Premier Elements 10 on a Windows 7 64 bit computer.
    Following these steps will use up one of my licenses (hopefully not both) and I can then install the programme on my desktop for my second license.
    Comments / suggestions welcome and appreciated.  Thanks

  • 64-bit Photoshop Elements 12 and Premier Elements 12

    Hi All,
    I'm new here and I have not had good luck searching the FAQs so, here I am.  I have a new laptop with Windows 8.  I just purchased Adobe Photoshop Elements 12 and Premier Elements 12 and installed them.  My OS  is x64 but the install didn't give me a choice.  Now I notice that they are 32-bit versions installed.  Simple question...Do they come in 640bit?  If so, how do I get it?  64 bit can access more RAM so it would definitely be better. 
    Thanx
    Cat
    [email protected]

    Ned,
    Thanx so much for pointing me in that direction.  It definately says, " and in 64-bit or 32-bit mode on Windows 7 and Windows 8 & 8.1;" which means it should be able to run in 64- mode but I'm not sure how to make that happen.  I work for a software company and our software has two different versions that are installed.  So do you know if I have the wrong version or do they have some kind of switch that I missed setting on installation?
    Thanx
    Cat

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