PSE 11 crashed so I buy PSE 13 and it won't download.

Went to chat and no one there to help. Any ideas that could be helpful?
I get tired of this frankly.
On and on.....Trying to think there is some way these things can just be easy.
Any ideas would be appreciated.
Best
Christine Murphy

Hi Christine,
Apologies for your incovinience.
Requesting you to please go to https://www.adobe.com/cfusion/tdrc/index.cfm?product=photoshop_elements&loc=us. When you click on download button (after selecting your OS details), it should open a new browser window (which will launch the Akamai installer automatically). Please cancel any installation or error shown.
The newly opened browser page will look something like this:
As highlighted, please click on these links (one by one) and see if it downloads the required files. The downloaded files will be compressed with 7z format. If you have some extracting tool (like WinZip) try extracting it. If you don't have it, download 7z. Its a free utility from Microsoft. Once downloaded and installed, you will be able to extract file and locate the PSE setup.
Please let me know if you face any issues.
~Surendra

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