PSE 12.1 not seeing prior backup for incremental backup

I had the trial version of PSE 12 in place and did a prior backup less than a month ago. It is 309 GB.
I started having problems with the backup with the trial version so I purchased the license, downloaded the program again to reinstall, and did the update to 12.1.
Now, when I try to do an incremental backup, it does not see the prior backup file. I go to the exact spot where it is located. I can see the file when i use "my computer" to navigate to it.
The back up is going to an external drive. There is 1.2 TB free of the 3TB total on the external drive.
I have Windows 7 SP1, 32 bit.
Thank you in advance for your help!

Go to your username>library>preferences and delete:
com.adobe.PhotoshopElements.plist
Adobe Photoshop Elements 12 paths
Adobe Photoshop Elemetns 12 settings
and any lockfiles with the same names. That library is hidden in 10.7 and up. To see it, click the Go menu in the finder and hold down the Option key and it will appear below the little house for your user account. While you're in there go to the saved application states folder and delete any for PSE.

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PSE 12.1 not seeing prior backup for incremental backup

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