PSE 12 installed halfway

Hello,
The first installation PSE 12 from DVD started and stopped in the middle, saying something like "shared devices not found".
I started windows again - same result. Now the installation-program tries to uninstall - and stopps, because uninstall is not complete.
So: somewhere are still files that have to be deleted manually? Or in the registry?
Or is it a problem that PSE10 is installed? Or my Internet-Security Bitdefender? I can turn the Internet-Security off: same result, tries to uninstall but cannot find PSE 12.
My environment: Win 7 prof.
Thanks for help.
Regards Ernst

Thank you,
"fix it" worked and I could try to install again PSE12. But again: it stoppes with the error "shared technologies". Okay, once again, "fix it" and this time a clean restart with windows, disabling most services. Same result.
Adobe Support Adviser did not help either.
Actual state: Photoshop Elements Editor is installed and works - except RAW-Format, there are no plug-ins installed.
Elements Organizer was not installed and cannot be installed without uninstalling the Editor - and starting the same procedure again....
There are just two things that I did not try:
a) open a new user account on win 7
b) copy the installation DVD on a harddisk for installing
Any suggestions or forget it and wait for PSE 13?
Thanks and Regards Ernst/Aschi Haas

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