PSE 12: Mac need help opening RAW files

I downloaded the trial version of PSE 12 on a Mac OS X v 10.8.5 and I am unable to open the CR2 RAW files taken by a Canon EOS Rebel XS and loaded directly to the Mac.
The exact error message is, "Could not complete your request because the file appears to be from a camera model which is not supported by the installed version of Camera Raw. Please visit the Camera Raw help documentation for additional information."
The Camera Raw plug in version on this PSE 12 is 8.2.0.94
In an effort to open these CR2 files, I downloaded the DNG Converter 8_2. This provided a similar error, "The source folder does not contain any supported camera raw files."
I believe that my camera is supported by PSE12 :
I plugged an external hard drive into the Mac which contains CR2 files from the exact same camera. The files were unloaded using a Windows PC and then saved on the hard drive. They open on the Mac using PSE12. No problem.
So, I am guessing that the problem is that I am a new Mac user. I have no idea where I should look on the Mac to figure out why the CR2 files directly loaded to the Mac won't open in PSE12 but files loaded to a WIndows computer and then opened on the Mac will open in PSE12.
Any suggestions?

Barbara B--thank you so much for trying to help me.
I finally have success! I discovered that I must use the Canon EOS Utility to download the files to the Mac. Not iphoto and not the Image Capture.
For anyone else who might need a link to the Canon Rebel XS EOS Utility, I found it here:
http://www.canon.ca/inetCA/serviceDetail;jsessionid=DC83C78ACE20A8EA2FFB19AFB974A352.estor eProd?m=load&directLink=Y&mid=2762B004&type=D&opt=1

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