PSE 12 Organizer always crashing

Any ideas? Win 7. Have plenty of memory and horsepower in the laptop. Occurs even with other apps closed.

First repair and optimize your catalog. If you upgraded to mavericks after installing PSE it's absolutely critical to delete the old preferences before trying to run the program, and to repair permissions after doing that.
If none of those make a difference, it could be the auto analyzer that is at fault. Try step 4 here:
http://barbarabrundage.com/2013/10/31/the-elements-12-auto-analyzer-adobes-evil-undead/

Similar Messages

Organizer always crashes in Photoshop Elements 9 on my iMac

Can anyone help? I am using Adobe Photoshop Elements 9 on my iMac. The problem I have is with Organizer 9. It always crashes each time I use it. I can activate Organizer and use it briefly for a few minutes but then it crashes! Does anybody have a fix for this problem. Thanks in advance. Brian

I can activate Organizer and use it briefly for a few minutes but then it crashes!
Is it doing anything in particular when it crashes? Did you repair permissions after installing PSE? If not, try 99jon's suggestion of deleting the preferences, and then repair permissions before trying again.
These two files:

PSE Organizer 12 crashes soon after opening

When I open Organizer directly from the desktopn, it asks if I want to back up my catalog. I decline. A few seconds later 'Elements 12 organizer has stopped working'.
I recently upgraded my installation from PSE 11 to PSE 12. I run Windows 8 on an i3 Gen2. My catalog has ~ 30K photos stretching back 12 years. The catalog also contains video. I was having a similar issue with 11. I created a new catalog, thinking that the catalog file may have become corrupted. That solved the problem for a couple of weeks, but the issue has now returned. I want to like this product as it's easy to use, but the constant crashes have to go!
What can I do to help solve this issue?

Hi,
Please refer to :
http://psekb.blogspot.in/2013/03/pse-organizer-is-not-launching.html
Thanks,
Anwesha

When I start Photoshop Elements 12, the organizer always crashes. I can't open the program

Everytime I try the open the organizer in Photoshop element 12, it crashes and the progrma closes. I tried to re install the program, but it doesn't work. What can I do.

I have had PSE 12 Organizer crash three times in 7 days, and each time I had to re Tag all my files that had been completed to that point. The Backup was not a lot of help since I had backed up only the untagged original catalog. I find that SOMETIMES, I can start Photo Editor, then choose the Orgainzer at the bottom. It takes a lot of coaxing to get the organizer started even then. So far, I have spend 12 hours ReTagging and Restoring, and talking to Support that does not really have a clue as to this problem. I have already had 2 support techs work on it, and now am waiting for Second Level support to call back. Another day wasted. I find that even though Organizer crashes and closes, that the Analyzer module continues to run in the Task listing, as does Organizer module. It just runs and uses up resources. Make sure you check your task lists and force them to cease before you try to restart again.
How is it that Adobe provides NO FREE SUPPORT on a known BUG. Support earlier today told me to get answers to this problem at forums.adobe.com (here now) and I do not see any of the problems have been identified or fixed. While 12.1 worked for one, it does not work for me. Someone find out what is causing this and fix it.

Pse 12 organizer keeps crashing

Pse organizer keeps crashing. I'm on a Mac OS X Mavericks.

First repair and optimize your catalog. If you upgraded to mavericks after installing PSE it's absolutely critical to delete the old preferences before trying to run the program, and to repair permissions after doing that.
If none of those make a difference, it could be the auto analyzer that is at fault. Try step 4 here:
http://barbarabrundage.com/2013/10/31/the-elements-12-auto-analyzer-adobes-evil-undead/

Photoshop Elements Organizer 11 crashes due to deadlock in the thread wait chain when creating thumbnails for *.mts (AVCHD) files

Hi,
the Elements Organizer 11 creates a deadlock in the wait chain when generating thumbnails for more than a handful of MTS (AVCHD) files.
After importing AVCHD files from my Canon video camera, the organizer using default settings always crashes. I was able to narrow down the problem to be caused by thumbnail generating.
After deactivating the automatic generation of thumbnails, the organizer does not crash any more upon launching .
Of course, working without thumbnails is not very practical. The next resort is manual trigger of thumbnail generation by selecting "update thumbnail".
If I manually trigger updating of thumbnails for files one by one, then it works for quite many files before crashing again.
Selecting thumbnail update for multiple files at once has a much higher likelihood to crash.
This does not seem to be related to particular file contents: a file that leads to crashing once may be flawlessly get a thumbnail created at the next attempt.
The Windows event report looks as follows (German language Windows):
Name der fehlerhaften Anwendung: PhotoshopElementsOrganizer.exe, Version: 11.0.0.0, Zeitstempel: 0x505e9f67
Name des fehlerhaften Moduls: msvcrt.dll, Version: 7.0.9600.16384, Zeitstempel: 0x52158ff5
Ausnahmecode: 0xc0000005
Fehleroffset: 0x00009919
ID des fehlerhaften Prozesses: 0x13c8
Startzeit der fehlerhaften Anwendung: 0x01cfb676145d0c54
Pfad der fehlerhaften Anwendung: C:\Program Files (x86)\Adobe\Elements 11 Organizer\PhotoshopElementsOrganizer.exe
Pfad des fehlerhaften Moduls: C:\WINDOWS\SYSTEM32\msvcrt.dll
Berichtskennung: b8817e29-2269-11e4-bf2d-10bf487f7b28
Vollständiger Name des fehlerhaften Pakets:
Anwendungs-ID, die relativ zum fehlerhaften Paket ist:
Occasionally, a different module is listed as erroneous instead of msvcrt.dll.
My questions:
- has anyone experienced the same problem?
- is this a known issue with Organizer 11?
- is the issue solved with Organizer 12?
I have Premiere Elements 11, Photoshop Elements 11 installed and not experienced any other issues with these applications.
Playback of said AVCHD (*.mts) files works flawlessly, i.e. I do not have any codec or performance issue on my PC.
Deactivation of anti-virus software has no significant effect. I have excluded video directories from scanning anyways.
Have deactivated face recognition, visual search and smart tagging in the organizer.
Have also disabled hyperthreading in the BIOS.
Using Windows XP compatibility settings for PSE somewhat improved the stability, but did not completely eliminate crashes.
Additionally, it signnificantly slows down thumbnail generation and a progress indication window becomes visible during thumbnail generation, which is barely noticable in native Win 8.1 mode.
Officially, Elements 11 is compatible with Windows 8.1.
There is a knowledgebase article related to Elements 6, which recommends to disable multi-threading and to enforce execution of Organizer on more than one core.
This reduces the problem a little bit, but thumbnailing more than a handful of files still leads to crashing.
By means of the task manager, I analyzed the wait chain of the process PhotoshopElementsOrganizer.exe:
Every time the fault occurs, it is caused by a deadlock in the wait chain.
For example:
PhotoshopElementsOrganizer.exe (PID:6440) Thread: 6540
-- PhotoshopElementsOrganizer.exe (PID:6440) Thread: 5932
---- PhotoshopElementsOrganizer.exe (PID:6440) Thread: 6540
PhotoshopElementsOrganizer.exe (PID:6440) Thread: 5932
-- PhotoshopElementsOrganizer.exe (PID:6440) Thread: 6540
---- PhotoshopElementsOrganizer.exe (PID:6440) Thread: 5932
Regards
Oliver
Microsoft Windows 8.1 Pro, 64bit, 6.3.9600 Build 9600
Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz,
16 GB RAM
AMD Radeon HD5450, 1GB
256 GB SSD, Crucial M4-CT256 (Windows, Application, Swap and Temp files), NTFS
1.8 TB HDD, WesternDigital, WD2002FAEX-007BA0, NTFS (media store)

Hi,
I'm experiencing the same problem after importing MTS files.
When you said that you unisntall all other codec, what do you mean?
Codec Inside element software?
I have desable the automatic thumbnail and it still crash.
I'M running the software and trying to import more video files and the program keep crashing during the process of selecting the files in the directory to be imported.
i went in my windows 7 journal and here is the error.
System
Provider
[ Name]
Application Error
EventID
1000
[ Qualifiers]
0
Level
2
Task
100
Keywords
0x80000000000000
TimeCreated
[ SystemTime]
2014-08-31T19:36:04.000000000Z
EventRecordID
244366
Channel
Application
Computer
Ordi-Denis
Security
EventData
PhotoshopElementsOrganizer.exe
11.0.0.0
503fdd1d
MSACM32.dll
6.1.7600.16385
4a5bda4e
c0000005
00004d91
1634
01cfc552c927dce5
C:\Program Files (x86)\Adobe\Elements 11 Organizer\PhotoshopElementsOrganizer.exe
C:\Windows\system32\MSACM32.dll
0b097e53-3146-11e4-a14e-bcaec51a14f7
Please i need help since Adobe is not helping us.

PSE 7.0 Crashes w/Adobe E-Mail Service

PSE 7.0 crashes with the following response when I try to send an image using Photomail or as an attachment.
It appears to work fine (or at least gets to the point where I can edit the message) when using Outlook or Outlook Express. However, we use Thunderbird, so would prefer to use the Adobe E-Mail service. We upgraded from PSE 4, which worked on the Adobe E-Mail Service with no issues.
"Adobe Photoshop Elements 7.0 (Organizer) has encountered a problem and needs to close. We are sorry for the inconvenience."
It gets to the point where the email shows up on the right-hand sidebar, then the mouse goes to an hourglass for a few seconds and then the above error message.
I'm running XP Pro SP3.
Any ideas?
Thanks,
Marc

A couple of other thoughts:
1. Perhaps PSE 7 doesn't like the PSE 4 address book. That happens occasionally, though I recall it caused other symptoms, not a crash. You could find all copies of the file "contacts.xml" and delete them, and see if that helps. Different versions of PSE can hide these in dfferent folders, so configure Windows Explorer to show hidden files and then search your entire C drive.
2. You could try the sledgehammer approach of uninstalling PSE 7, manually removing all traces left behind by the uninstaller, and then re-installing in what Adobe calls "simplified mode", with anti-virus and all other background services disabled:
http://www.johnrellis.com/psedbtool/photoshopelements-6-7-faq.htm#Try_Adobes_generic_troub leshooting

PSE 12 EDITOR CRASHES

The PSE editor keeps crashing. Any ideas on how to fix this?

Concerning the PSE-12 Editor, I find that this crashes after editing 10 to 20 JPEGs of ~20 Mpixels (not tried raw files yet). I have used at least three earlier versions of the editor on the same machine and in the same circumstances and none of them ever crashed (unlike the Organizer).
The crash either leaves a trace in the Event Log, just blocks, so one needs to kill the process with the Task Manager, or says that it has a lack of memory. These are the symptoms of a classic memory leak.
After getting advice from Adobe, I switch off all start-up processes with MSCONFIG, but the Editor still crashed (after 25 files this time).
Does anyone else have this problem? I would be very surprised if I am the only one...
David M.

PSE 8 keeps crashing in Windows 7, any suggestions ?

PSE 8 keeps crashing in Windows 7, any suggestions ?

Hi,
I would like to know whether organiser or editor crashes ?
If its organiser then there is something related to Catalog.
Try these steps :
1. Goto this location : C:\ProgramData\Adobe\Elements Organizer\Catalogs\ -- (program data is hidden folder by default , you will need to unhide it)
2. Under this location you will find all the catalogs that were created by you
3. Choose your default catalog.
4. In that select and delete all the folders except Breezedata and file with extension .pse8db
5. Relauch your organiser and then check if its stil crashing.
Thanks,
Baljeet

PSE Organizer quitting

My PSE organizer keeps quitting unexpectedly, I am also loosing images during editing process. I am using PSE 13 on a Mac with most recent operating system. I have been through all trouble shooting sugestions I have been given except resetting preferences. It was suggested that I use finder to browse for and rename a preference file ~/Library/Applications Support/Elements Organizer /<version> / Organizer. Finder is not recognizing this file name and all im getting is " file not found" Getting very frustrated with this issue and Adobe posture with support for PSE. Would really appreciate more advise.

Hi,
Please give the instructions mentioned in the article: http://helpx.adobe.com/elements-organizer/kb/organizer-crashes-launch-does-not-start.html
a try.
Thanks,
Anwesha

PSE 7 Photomail crashes with Winmail (Vista). Previous threads checked

We have two machines, both running PSE 7 under Vista (Administrator accounts). On my wife's machine PSE 7 Photomail crashes with Winmail, on mine it works both with Adobe's Mail and Outlook. My wife uses Winmail, not Outlook.
I have checked the previous threads here on the forum and Rolf's master list, especially the one "PSE crashes during Photo Mail Steps of October 5, 2008" where it was suggested to assure to run under Admin priviledges and set Winmail in the Control Panel as default mail service.
I have deleted the Organizer Preferences (c:\users\user\AppData\Roaming\Adobe\Photoshop Elements\7.0\Organizer\psa.prf) and noted that the new file is much smaller than the renamed one! Funny??!! Something going on here!
Adobe's mail service funcions, but, as many have said before, I have no record of the outgoing mail.
Except for going through Adobe's monstrous and ridiculous "check & fix" Knowledge Base list I seem to have checked all. Maybe I should tackle the Registry entries?
Any ideas or do we all wait for PSE 8 and hope that quality control has smartened up?
Thanks and hi! from a rainy Austria,
Alexander

Hi Alexander,
Fortunately I am getting mails from Adobe email client. Could you try it again to confirm if it works for you know ?
~Sourabh

When Trying to View an .mov File, PSE 8.0 Crashes... Help

When Trying to View an .mov File, PSE 8.0 Crashes... Help I was able to view these .mov files without any problem on ACDSee 2.5, any help will be appreciated to determine why .mov files crashe in the PSE 8.0 viewer....
Best Regards,
Larry

Thanks for the reply Larry. This is frustrating, and Adobe support is useless. It all works on my vista 64 bit system, but not on the 32 bit system. The odd thing is that I can open .mov files in Editor by going to File-Import from video, select "all file types" and choose a quicktime movie and it will open and run just fine. I can take stills off the movie. But if I try to open the same movie file with File-Open...I get an error message "Cannot open file......wrong file type" In organizer everything just crashes. I suspect there are some security issues in Vista that won't allow PSE to access Quicktime.
Too bad Windows 7 didn't fix the problem. I was starting to head that way. I will let you know if I find a solution.
Ron

MAC Elements 12 Organizer frequent crashes

Organizer faces a lot of crashes even when not action on the keyboard or the mouse making it unusable !

I am going to try
You know the following points. When a new photo is added into the library,
usually, the automatic recognition opens the following window:
Suggested, from the database, Organizer provides 3 names which could be
applied (or not) to the selected face.
Sometime there is only one suggestion as below
For both situations, if the suggestion is not a right name, it is possible
to swap it with a new one or another one already in the the database.
That is the nice stage of the process for 4 or 5 inputs (it is not always
the same number of items). After several inputs, Organizer no longer takes
in account name dialed on the keyboard or suggested in both windows as upper
displayed, neither using the left click of the mouse nor the « Enter » key
of the keyboard. It is impossible to enter a name.
And at this step of the issue, for an unknown face, if I want to cancel the
window clicking in the upper right cross, the cancelation becomes
impossible, the window stays on the face.
Solution is to close Organizer and to start it again
But, in case of no automatic window, if we use the Manual recognition tool
window, it always works (enter a name is always possible).
Not easy to explain, I hope I was clear.
Rgds.
André RAYMOND-SERAILLE
13 AVENUE HENRI IV
92190 MEUDON
Tél. pers. : 01 46 26 00 94 - 06 20 45 21 10
Mel pers. : [email protected]
De : andaleebfatima1 <[email protected]>
Répondre à : <[email protected]>
Date : samedi 8 mars 2014 14:42
À : André Raymond-Seraille <[email protected]>
Objet : MAC Elements 12 Organizer frequent crashes
Re: MAC Elements 12 Organizer frequent crashes
created by andaleebfatima1 <http://forums.adobe.com/people/andaleebfatima1>
in Photoshop Elements - View the full discussion
<http://forums.adobe.com/message/6190970#6190970>
Glad to know that the crash is fixed for you.Please explain the issue you
are facing with face recognition a little more in detail or point me to the
thread where you reported it. ThanksAndaleeb
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Can anyone demystify the PSE Organizer catalog backup options?

I need to backup my catalog--preferably just my catalog, not all my pictures (the picture files themselves are already backed up). More accurately, I would like my automated online backup service (Carbonite) to back up my PSE Organizer catalog for me, just as it has already backed up my pictures. But the catalog is in some caddywompus location that Carbonite doesn't back up by default. I think I can manually override Carbonite's default settings and tell it to back that location up anyway, if I only knew where and what files to look for.
If I click on Help > System Info..., PSE tells me my catalog is located in C:\ProgramData\Adobe\Elements Organizer\Catalogs\clayscatalog. It doesn't go all the way to the file level, just down to that last folder, which shares the name of my catalog. But I have no idea which file inside of that folder is my catalog, or what to backup. Inside that folder called clayscatalog, there are the following items:
BreezeData(folder)
CAXMPFiles(folder)
syncdb(folder)
backupCt.dat
catalog.pse9db
collstatus.dat
face.thumb.9.cache
itemData.mk4
rmf.3.cache
tagstatus.dat
thumb.5.cache
watch.2.cache
Which of these files/folders should I be targeting for backup, all of them? And which would I browse to find in order to restore my catalog if my computer ever crashed and I needed to do a restore? Assuming all my photos are backed up and able to be restored to the same folder hierarchy, I assume one of these files/folders is going to have that information and be able to restore everything easily, preserving all my photo ratings, captions, tags, etc., right?
It would seem to make sense for the PSE to offer the option when you choose Backup from the file menu to back up all your catalog data only, as opposed to only having the option to backup everything, including all the picture files. Because I'm sure many people, like me, already have their picture files backed up and don't have need for that. Any guidance on this would be much appreciated.
Clay

First, short answer : the catalog consists in the whole folder you found. All those files are used in the organizer, but the .cache files which may have a big size will be regenerated by the organizer if they are deleted. The problem is this operation may be very long, so you will be better if you save everything;
If you use the backup and restore feature in the Organizer, you'll only have only to tell the restore process where your backup (of everything, files and folders) is located.
http://www.johnrellis.com/psedbtool/photoshop-elements-faq.htm#_Backing_up_your

Elements Organizer v9 crashes whenever I try to mark a face / face detecion also does not work

Hi,
I face the following probem: My Elements Organizer software always crashes whenever I try to mark a face in a picture. Furthermore, face detection does not work. The function regularly gives as a result that it couldn't find a person. Even if the autoanalyizer already marked faces. I tried the same with a new catalog and faced no problems, so I guess something must be wrong with the catalog (unfortunatelly).
Is there a possibility to reset face detection information in a catalog without having to catalogize all photos again (for example, I solved problems with thumbnail generation by deleting the respective thumbnail-file)?
Thanks in advance for any helpful hint!

See this support document for troubleshooting activation. http://support.apple.com/kb/TS4268

PSE 12 Organizer always crashing

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