PSE 12 Will not open Beyond Sign in on Mac

Hey Guys,
I just bought an Intuos Pro and PSE 12 came with the product.  I have reinstalled the software a number of times and removed preferences.  I am still unable to move beyond the sign in process and it wont let me open PSE as a Trial.  I have entered in my Product key a number of times and I am still stuck with the same issue.  I am using an Mac with up to date Mavic.  I have looked on the forums and have found nothing that has helped so far.  I would greatly appreciate your help as I have a project I need to work on.  Thank you for your time

I went into the "Trial" version and updated to 12.1...the only error I got was
Photoshop Camera Raw 8.5
There was an error downloading this update. Please quit and try again later. Error Code: U43M1D219
When I tried #5 I got this error...(https://activate.adobe.com/test   (error I got)
Access denied
We're sorry, you are not allowed access to the service you requested.
If you feel you should have access, please contact the appropriate authorities and give them your IP address: 74.69.107.120
Thank you for your patience.
When I went on to the next item...I got this...not sure if that's the correct response...
https://lm.licenses.adobe.com/gdf/status.jsp     response: LIVE
Going into hosts files gave me this...I went online to see how to edit files in the host but there doesn't seem to be anything there that I can delete.
I really appreciate all the help you've been giving me...I seem to be a hopeless case.  :-(

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