PSE 12 won't recognize scanner

I can not get Photoshop Elements 12 to recognize my printer. Things have been working, but suddenly, I get a message indicating the scanner is busy or not connected. I have Photoshop Elements 11 as well and it still recognizes the scanner just fine. I've tried moving the Twain file as one forum suggested, but no luck. I can't find any way to get Adobe support other than here. Any help? I'm on a Windows 8.1 computer.

I don't know who at adobe told you that, since that's the only way to make any scanner work in PSE on any platform. Just move the whole importmodules folder from Applications>Adobe Photoshop Elements 11>Support Files> optional plugins to Applications>Adobe Photoshop Elements 11>Support Files> plugins.
However, if it's an older scanner this may still not work. Can you scan okay in Preview.app?

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Acrobat XI won't recognize scanner

I installed Acrobat XI replacing Acrobat 9 and the program won't recognize my scanner.
Setup: Windows 7 x64, Canon MG6120
All other programs, to include Photoshop, work fine with the scanner. The scanner works in other user profiles (for Acrobat XI) on the computer, but not in my main profile. The scanner is on the list of devices for Acrobat XI, but when asked to scan, the program cannot find the scanner. If I attempt a failed scan, on logout from the user profile I get an error associated with LogTransport2.exe. This error only occurs when Acrobat XI attempts a scan an fails.
I have tried deleting all local app data for Acrobat in the user profile, uninstalled and reinstalled the printer but nothing seems to work. I believe it is a configuration error in the specific user profile, but I cannot find out were the information is stored.
Thanks,

Try logging into your administrative account and see if Adobe Acrobat Pro will communicate with your scanner.
If Adobe Acrobat Pro will communicate with your scanner from the Administrator Account but will not communicate from any other user account. Log in to the account you prefer and perform the following. Adobe says it is not
a bug in Adobe Acrobat Pro, but a Microsoft user profile problem. I disagree because all my programs work except for Adobe Acrobat Pro.
1. Make sure that you have a password for your administrative user account.
2. Elevate and display The Command Prompt as follows:
Start > All Programs > Accessories > Right Click on Command Prompt > Right Click on Run as administrator>
Agree to let program make changes to computer > The command prompt will be open.
The command prompt will display something like; C:\windows\system32
3. Now it's time to run Acrobat Pro as an Administrator. You may have to adjust the following statement to get the correct path to acrobat.exe. Edit the command prompt. Space once after system32 and paste the following and hit enter.
runas/user:administrator "c:\program files (x86)\adobe\acrobat 9.0\acrobat\acrobat.exe"
(do not space after 9.0)
4. Enter the administrator password when asked and hit enter.
5. The program should start.
You may wonder why you didn't just right click on the Acrobat icon on your desktop and run as administrator. The reason is because it doesn't work and this does. I have tested this on Windows 7 Acrobat 9.0 Pro. It's a pain to go through the steps everytime you open Acrobat Pro, but Adobe won't fix this problem. I loaded a trial version of 11.0 and they still haven't fixed the problem so we will just have to use work arounds. I'm not going to hand them another $199 when they refuse to fix the problem that has not been fixed in at least three versions. Another solution is to create a new administrative type user account and move all your data to the new account. No Thank you. Adobe is not on my good list.

Officejet Pro 8500 A909a WIN7-64 Won't Recognize Scanner

I purchased an HP Officejet Pro 8500 A909a, Model No. CB022A, Ser. No. [edited Serial Number by Moderator] in 2010. Everything has been
fine until last week when I flashed the firmware update DLM1FN1344AR from the updates section on your website for
my model all-in-one printer. The only problem, and what precipitated my installation of this updated driver software and firmware, is that recently when I diconnect the printer from my Dell laptop so I can take the laptop with me to meetings, I have to reinstall the driver software so the laptop will recognize the printer. Now everything seems to work except the scanner. My computer will not recognize the scanner from the HP Solution Center, even though I can use the webscan utility to scan, as well as the buttons on the front of the printer (as long as it saves to a connected flashdrive) and my computer shows that the device driver software is installed and the device is installed, as is the digital imaging monitor. Instead, I get an error message giving me this error:
"8,[(1,0,-2147221164)]" and saying that the scanner device was not found.
I have tried every suggested solution offered in the HP Solution Center's "Guided Solution" and in HP's online troubleshooting tab. I have uninstalled the device, as well as the latest (full) driver software, more than a
dozen times, using the "corporate scrubber" deep uninstall to do so (yes, all levels). Nothing seems to work and I
suspect that the driver software is, for some reason, not installing the scanner driver. I am using Windows 7 Home
Premium (with all the latest updates installed) and the printer is networked using a wired Ethernet connection.
I have also tried turning off the printer and my router several times, but that does not work either. I have tried
the Print and Scan Doctor tool, the "Windows 7 Critical Update to Enhance Reliability of Network Connection," I've
deleted all the files in the temp folder, and I've also tried the bdp_scan fix suggested by Stephen McMaster at
http://h30434.www3.hp.com/t5/Printer-All-in-One-Install-Setup/The-HP-imaging-device-was-not-found-Er... None of those worked for me.
I'm hoping you can help fix the scanner portion of my all-in-one printer so that it will run from the HP Solution Center once again. Perhaps there is a separate driver file for the scanner, besides bdp_scan, that I can download and install so that the HP Solution Center will recognize the scanner? Should I try connecting with a USB cable, reinstalling the full driver file, then install again using my Ethernet connection? It seems that that is the only thing I haven't tried, but if the drivers are different, I'm not sure that will resolve the problem. More than one computer, on more than one level, use the same printer, so I really want to keep it networked.
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Hi Cowboy,
So, none of the other scanning methods worked for you that were listed in my last message?
Could you try creating another User Account on your PC with Admin Privileges and try installing on the new account, and let me know what happens?
Hope to hear from you,
R a i n b o w 7000I work on behalf of HP
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Acrobat Pro 9 and Leopard Won't Recognize Scanner

Hi, I'm new to this forum.
I am running OS 10.5.5 on an iMac (intel core duo processor), and using Acrobat Pro 9.0.0. I have an Epson 1640SU scanner, and it has worked fine through all of OS X including Tiger 10.4.11 and Acrobat Pro 9 on my PowerPC (G4 PowerMac). However, I cannot get it to recognize a scanner in Acrobat Pro. When I go to File, Create PDF, From Scanner I get the Acrobat Scan window but there are no scanners available (under Tiger with Acrobat Pro on the PowerMac G4 this window would then allow me to select my scanner). I downloaded the latest Epson drivers, and the scanner works fine with Adobe Photoshop CS3 (IN ROSETTA MODE). Epson had a note regarding CS3 which indicated to set it to operate in Rosetta mode (whatever that is) and the instructions to do so by checking a box in the Get Info command from the Application Finder window. Acrobat Pro does not have any option like that.
Anyhow, am I doing something wrong? Has anyone else run across this? Is there a solution which allows scanning direct from the Acrobat Pro application?
My current work around is to scan in CS3 or the Epson Scan application then to save the document and then to open in with Acrobat Pro and then to work on it.
Thanks for any ideas, information or assistance.
Barry

the check mark by the scanner in the system preferences indicates That the driver is active. you wan to uncheck all the scanner drivers except any associated with Epson.
what you do once you get into acrobat, is choose the scan device. which should show (choosing SANE). Now go to File menu and choose make PDF from Scanner. If everything is set you get a menu of whether you want front page only Both and so on there will also in acrobat 9 be some setting for Optical Character recognition and so on.
Then choose to start scan after setting everything. Now you will have to wait for the SANE Scanner menu to come up. choose whether color Greyscale or line art and set the slider for the desired DPI. now hit preview. let scanner scan item them you can click anywhere in the bounding box to make it disappear and you can choose the desired portion of document you wan to scan.
Ok and make sure you down only the versions of the components for the OSX version your using. each is written different according to the OS.

Acrobat Pro 9 won't recognize scanner

When I try to scan into Acrobat Pro 9, I can't get the program to recognize my Lexmark x7170 scanner/printer. The scanner scans and prints fine in other programs.
I've looked for driver updates, but the Lexmark page doesn't have any for Mac.
I'd like to use the scanner feeder for multipage documents, so I'm open to suggestions for other programs that can create a multipage document to be turned into a pdf.

the Lexmark page doesn't have any for Mac.
Then you're probably out of luck.
Better post your question on Adobe's forums as Apple discussions only provide support for Apple products:
http://www.adobeforums.com

Acrobat 9 won't recognize scanner

I have a HP 8550A OfficeJet. Adobe Acrobat will not recognize the scanner (Scanner not found error) but Adobe Photoshop CS5 is able to scan without any problem. Any suggestions? I am running Windows Vista

Problem solved. Ran a Custom Scan which allowed me to select the Twain Scanner. Worked okay after that.

Acrobat X won't recognize scanner

I recently installed Acrobat X on a Windows 7 x 32 computer. It recognizes my Epson RX-595 as a printer but doesn't recognize it as a scanner. I went through all of the troubleshooting tips with no luck. Any ideas?

Are you sure you have installed the TWAIN driver for scanner?
You can very easily verify this with the following steps:
1. Go to C:\WINDOWS\twain_32.
2. Do you see a folder or .ds file with the name of your scanner.
3. If not, then you have only installed the printer driver and you need to install the scanner driver to get it working.
If you see that TWAIN driver is installed, can you please try scanning with some other applications like mspaint, word to see if this scanner is visible to other applications?

Mac very slow after hard drive repair and won't recognize scanner

All of my files were wiped out when I mistakenly turned on FireVault. I had it repaired at my Apple store. It worked fine for a while but in the past month or so it has become v e r y slow--I have to wait a full minute or two to open a Word doc! I don't know if it has anything to do with the repair. I did get a WD back-up after the repair--could that be slowing it down?
Last week I installed Snow Leopard and I hoped that might speed things up again but it hasn't. However, my computer no longer recognizes my HP scanner. I can print but I can't scan. (HP C6180 All-in-One)
Any ideas? Thanks!

Thank you! I spoke with AppleCare who suggested I install the new iLife that came with the Snow Leopard bundle so I did that. I also downloaded the app. from the HP site you linked me to. I haven't actually tried to scan yet but it appears to have solved this issue.
My computer is still VERY slow. AppleCare suggested I remove some things from my Start Up and it seems to have improved the speed a little, however it still takes a long time to boot up, open apps., etc.
My Apple Care expires in less than a month. If it is my Hard Drive going, what do you think my chances are of getting a new (free) HD from Apple? I bought my iMac in Jan 2007.
Thanks!

PSE 11 won't open CR2 files from Canon PowerShot G15.

I was interested in PSE 11 so I could use ACR 7.x to open the raw (CR2) files from my new Canon PowerShot G15 camera--but even after updating the files, PSE 11 won't recognize my camera! It's still not listed in the group of supported cameras on the Adobe website(s). This camera has been out for a few months (at least!), so it's unbelievable that Adobe still won't support those files. They only go through the G12, not up to G15.

See that other current post :
http://forums.adobe.com/thread/1104750?tstart=0

PSE 10 won't import Olympus RAW files

PSE 10 won't recognize Olympus .orf files

What model camera? What version of the Camera Raw plug-in do you have installed?

I got a new laptop. Downloaded PSE 7 from Adobe site. It won't recognize my serial number.

I got a new laptop and downloaded PSE7 from the Adobe website. However, it won't recognize my serial number. I tried chat, they asked for the serial number and said it should work. But it doesn't. I type in the serial number and a red X shows behind the number

I used this link and downloaded PSE 7. Download Photoshop Elements products | 9, 8, 7
I was on Adobe chat for over 45 minutes, agent said they were checking something and then I got a message that my chat session was ended.

I updated to Photoshop CC 2014 and now it won't recognize my Canon Scanner LiDE 210.

I updated to Photoshop CC 2014 and now it won't recognize my Canon Scanner LiDE 210.
Is there a fix for this? It worked with CS6 and CC just fine.

Did you turn off the "show transform controls" option in the move tool?
It sounds like you were using that previously.
And you can always transform by using the Free Transform command (command/control T).

Acrobat 9 Standard won't recognize Canon Lide 200 Scanner

My recently installed Acrobat 9 Standard won't recognize my Canon Lide 200 scanner even though Adobe Photoshop CS2 does. I don't know what the problem is and how to solve it.

Adobe Acrobat Pro 9 was recently installed on new Vista 64bit computer and functions with all programs and even prints to my Dell 1600n printer, but when I try to scan from the printer, it causes this error message and shuts Acrobat down:
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I have lived with this since I bought the computer a month ago. Still no solution from Adobe and no response to an email that I sent to adobe support.

IBook G4 won't recognize Epson 1260 scanner

I've recently went from a B/W G3 running OS9.2 (the scanner worked fine on the G3) to the iBook and for some reason after installing the new driver, I get an error message saying that there is no scanner available. I've made sure all the connections are good. I have tried to use Classic mode and I get the same message. I have also switched the USB ports and nothing has helped. What am I doing wrong? Any help would be appreciated. Thanks.

make sure its plugged into the usb port and not into the airport express port.
had same problem with a brother printer. Only recognizes scanner software/printer utilities etc when the printer is plugged directly into the computer via usb.
can still print to printer when plugged into airport extreme via wireless but no access to scanner functions, fax, printer utilities etc.
Ibook 12" G4 1.2 Ghz Mac OS X (10.3.9)

HP officejet pro 8600 scanner won't recognize usb drive

I have an HP Officejet Pro 8600 running windows system 7 HP desktop. Scannerr transfers scan to computer, but won't recognize USB to receive files; it gets stuck on "insert a memory card or connect a USB sotrage device to USB port
Anybody got a clue?

Hi fmanheim,
Welcome to the HP Forums! I understand that your HP Officejet pro 8600, will not recognize your USB to receive files. I am happy to help you with this USB issue!
Please take a look through this guide on printing from Memory Cards or USB Flash Drives. Printing From a Memory Card or USB Flash Drive.
Hope this information helps you, and have a great day!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

PSE 12 won't recognize scanner

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