PSE 13(MacOS) unable to validate serial number

I bought PSE13(MacOS) from amazon.com after install the product i can't resister it. it says that the serial number is unable to validate. How do I solve this matter? tried to 'chat' but haven't got any response yet. any phone number to call? please help...

First of all are you both  sure you have serial numbers and not redemption codes? Adobe does this weird thing where sometimes instead of a serial number you get a redemption code that you use to get a serial number:
Redemption Code Help

Similar Messages

  • Premiere Elements 12 - Unable to validate serial number

    I received a copy of Premiere Elements 12 with my Canon 6D.
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    I'm not getting the opportunity to input the serial number.  It is informing me that it is incorrect before I have submitted the serial number  It gives me a chance to input the SN, but I just get the same message when I put in the SN supplied.

  • Trying to install Photoshop Element 12 and system is unable to validate serial number provided

    System generates a message saying it can't validate the serial number provided and tells me to contact customer service but can't find a phone number for Adobe.  Can anyone help me on this?
    Thanks,

    Select a topic, then click I STILL NEED HELP to start Premiere Elements Online chat
    -http://helpx.adobe.com/contact.html?step=PRE
    But first... do you have a serial number, or a redemption code?
    Redemption Code http://helpx.adobe.com/x-productkb/global/redemption-code-help.html

  • Just started up my Mac Mini out of the box, using a USB windows keyboard, it will not recognize letters so I am unable to enter serial number.  Anything I can do to get the mini mac right out of the box to recognize the windows keyboard?

    Just started up my Mac Mini out of the box, using a USB windows keyboard, it will not recognize letters so I am unable to enter serial number.  Anything I can do to get the mini mac right out of the box to recognize the windows keyboard?  Do I have to buy an Apple Keyboard to get it to work right out of the box?

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  • Have cberview x-sf unable to install photo shop elements, unable to locate serial number.

    unable to locate serial number required to down load Photoshop elements 3.0.  Product is cyberview x - sf.  need help.

    https://www.adobe.com/account.html for serial numbers on your Adobe page... or
    Lost serial # http://helpx.adobe.com/x-productkb/global/find-serial-number.html

  • Can't validate serial number?

    I am in the process of moving from a PPC based server to an Intel based server. Both running unlimited versions of OS 10.4.8.
    I saved the settings from the old server for each service by pulling the small icon just above the save button over to the desktop. Then I reloaded them into each service on the new server by dragging them into each window.
    Within a few minutes, I get a message in the Server Admin > Settings window below the serial number fields that says:
    "Invalid Serial Number: Could not validate serial number because of firewall."
    I restarted the server and dissabled the firewall and everything works, but when I reactivate the firewall it happens again.
    So, my question is, what rule in my firewall is keeping my serial number from being validated? And why would it work on my old server and not on the new one if the settings were brought over in the way I outlined above?
    I have checked the new serial number on the Intel Mac and it is correct so I know it didnt get transfered from the old one.

    I've done a clean install of the server and I didn't do any configuration other than the initial setup. The server works fine until I turn on the Firewall, then within a few minutes I get the same message again. When I restart the server it works for a few minutes and then happens again.
    Rule 00001 does not appear at the top of the list in the firewall active rules on the Intel Mac Mini server.
    When I switch back to my old PPC server running under a different serial number but the same IP address (by switching the Ethernet cable), everything is working as it always was and the rule 00001 is there as it should be.
    Both the Mac Mini and the OS X 10.4 server are new and just out of their boxes.
    This has me really frustrated. Anyone have any ideas?

  • Validate Serial Number

    When I start Adobe Photoshop and Premiere Elements asks me to login , it succeeds but then comes a screen - validate Serial Number : Connect to the Internet to valideren- your serial I -valideren- click the button but nothing happens . What can I do?

    You seem to be lost. This is the Pagemaker forum..

  • HT4061 How do I unlock my iPad? Unable to get serial number since I can't open iPad to get serial number to get help fixing problem.

    How do I unlock my iPad? Unable to get serial number since I can't open iPad to get serial number to get help fixing problem.

    What do you need the serial number for to unlock the iPad? If the iPad is locked because you forgot the Passcode, you have to restore the device.
    What are you trying to unlock?
    Your serial number is written on the back of the iPad and on the box that the iPad came in.

  • I was unable to save serial number emailed to me.

    I was unable to save serial number that was emailed to me. Product bought at best buy. I need serial number to license photoshop.

    if it's installed on a pc you can recover the serial number using belarc advisor,.

  • How check validate serial number

    i want check validate serial number device cisco
    how can check it

    Hi Rez,
    Just one question, did you buy that device from an authorized vendor? If so they should be able to give you the detailed that you require
    Still for your query, you can check this link for more details. You might want to contact Cisco Support for that as well.
    Cisco Serial Number Entitlement
    http://www.cisco.com/public/support/tac/SN_Cust_QandA.html
    look for a link below where you are able to contact Cisco.

  • I can't connetcting to internet when i want  validate seriale number

    why i can't connetcting to internet when i want  validate seriale number ?

    Please read this whole message before doing anything.
    This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
    The purpose of the test is to determine whether the problem is caused by third-party software that loads automatically at startup or login, or by a peripheral device. 
    Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode and log in to the account with the problem. Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Ask for further instructions.
    Safe mode is much slower to boot and run than normal, and some things won’t work at all, including Wi-Fi on certain iMacs. The next normal boot may also be somewhat slow.
    The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin. Test while in safe mode. Same problem? After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of the test.

  • PSE 13 inability to validate serial number, thinks it's not connected to internet

    I've installed Photoshop Element 13.1 (from  download) on Windows 7 Home premium 64 bit OS. I've entered the serial number to activate it, Every time I go into the software it keeps saying I need to validate the serial number, but doesn't let me validate it, it stating I'm not connected to the internet, yet it's capable of downloading its own updates! Problem occurs even if firewall is disabled.

    First of all are you both  sure you have serial numbers and not redemption codes? Adobe does this weird thing where sometimes instead of a serial number you get a redemption code that you use to get a serial number:
    Redemption Code Help

  • Can't validate serial number for CS6

    I am on a mac osx 10.8 and I just bought Photoshop CS6 (got the box/cd in the mail) and when I type in my serial it says
    "We are unable to validate this serial number for Adobe Photoshop CS6 Extended. Please contact Customer Support"
    I spent 3 hours on the phone with Adobe Support and they were unable to solve and gave me a case number. Was hoping someone on the forum would have better ideas.
    Seth

    I am up to 6 hours of support calls and 2 escalated case numbers and no one can seem to help me. Does anyone have a suggestion for me?

  • CS6 Master collection unable to validate serial.

    Hello,
    i need help, when i put my serial it gives me this message:
    "where are unable to validate this serial number for CS6 Master Collection.
    Please contact Customer Support"
    plese help me,
    thanks!

    Do what it says - contact customer support by phone or web chat.
    Mylenium

  • Transfer PSE 9 to New Computer - No Serial Number

    Currently have PSE 9 installed and active on an old computer.  Would like to transfer to a new computer.  Cannot locate original packaging for serial number, and am unable to register the product to my Adobe profile.  (Keep getting an Error 400 message saying that Photoshop is unavailable.)
    Is there any other way to locate my serial number?  Don't want to deactivate and uninstall unless I know I can install on the new machine.

    Currently have PSE 9 installed and active on an old computer
    If Windows, try Belarc
    Belarc Advisor - Free Personal PC Audit, for software, hardware and security configuration information on your computer.…

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