PSE 5.0 Freezes up

Whenever I try to create a shape layer on Photoshop Elements 5.0, it freezes up and only shows me double-sided arrow cursors and won't let me click on any layers or tools. Please help me figure this out! The phone support line at Adobe doesn't support 5.0 anymore because they say it's too old.

Are you running in Vista? Did you apply the patch to 5.02, if so?
In any case, try resetting preferences: quit the editor then restart it while holding ctrl+alt+shift. Keep holding down the keys till you see a window asking if you want to delete the settings file. You do.

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    Hi,
    We sincerely apologize for the problem customers are facing while using a trackpad with Photoshop Elements 11 & 12 on Mac OSX 10.10 (Yosemite).
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    OS version?
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