PSE 6 doesn't recognise Nano video file

I tried to do an "extract frame from video" on PSE 6 but it doesn't recognise the nano file -MPEG4 video file. Any ideas on how to convert the file to something PSE 6 will recognise ?
Thanks.
and apologies if I'm missing something obvious.

i moved my video file to my desk top(copy), then i renamed the . extention to .mpg and PSE6 recognizes it. make sure you recorded video in landscape this works better.

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