PSE 6 Mac photomerge error message?

I am using Photoshop Elements 6 on a Mac. I am trying to use the photomerge group shot feature, following the tutorial video step-by-step. I open my pictures, select New >> Photomerge Group Shot and click "Open All" on the "please select 2-10 photos..." pop-up box. The little clock appears for a bit and then I get the error message "Could not complete the command because the source rectangle is empty."
Adobe support is useless. I think they said it's because my photos are incompatible and I should download them again. (But their English is so poor and there's so many typos in there, I can't be sure that's really what they meant.) I'm using .jpgs. How can jpgs be incompatible?!? Good thing they're copies. Deleted the ones I was working with and got new copies of the originals. Still get the error message.
Tried re-installing PSE, that didn't fix it either.
Dragging the photos to the source and final rectangles doesn't work either.
I think I may have successfully used the photomerge in the past but I can't remember for sure.
Anyone else encounter this problem? Any suggestions of other things to try to solve it? I'm just about ready to throw PSE in the garbage. I pretty much can't ever get it to work right.

I am listing down the precise steps I followed for Photomerge groupshot on my system-
Open images.
Holding the Command key click on all the image that are to be used in Photomerge (select them from Project Bin)
File>New>Photomerge Groupshot.
I am taken to the Photomerge UI with my first image already present in the source rectangle.
Please follow these steps and let me know that at which step are you getting stuck.

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