PSE 6 on Mac Book Pro Crashes when opening a picture

Whenever I try to open a picture PSE crashes. This is similar to another post but I should not be having RAM or generation issues. I have removed and downloaded from different DMGs all to no avail. Please advise.
Thanks

Thanks for the comment but I wasn't asking about viruses.  The thread I asked on solved the other user's issue because of the Norton incompatibility. I was referring to the original question which had nothing to do with viruses.  I open elements and try to open a picture from iphoto to work on and elements quits.  Since I don't have Norton or any other anti virus program, I was hoping there was another explanation which would apply to my situation.  Any ideas?
Date: Tue, 4 May 2010 16:34:51 -0600
From: [email protected]
To: [email protected]
Subject: PSE 6 on Mac Book Pro Crashes when opening a picture
There's really no need for Norton on the Mac - because there is no such thing as a Mac virus.  I realize that this could change tomorrow, but as of today, there is no such thing as a Mac virus.  There hasn't been for about a decade.
You can remove Norton.  I removed it from my Macs about a decade ago. 
To prevent any future viruses from getting in, set up a new sub-user account on your Mac, and start using it.  Don't run your Mac as the Administrator.
When you run as a lowly user, your Mac keeps an eye over what you do, and demands the Administrator's name and password whenever you do something suspicious.  That won't be a problem 99.9% of the time.  It's only a problem when you try to install an application or a utility. 
Keep that limitation in mind, and use it to your advantage.  A virus is an application that pretends to be something else.  It lures you into installing that virus onto your computer.  Let's say in the future you download what you think is a photo.  It's really a virus.  You double-click on it to launch Photoshop Elements.  Instead, you launch the virus, which starts to install itself on your Mac. 
At that point, everything comes to a screeching halt when the Mac operating system stops the installation, and puts a message on the screen.  That message will say something like, "Please type the Administrator's name and password to INSTALL THIS APPLICATION into the Applications Folder."  That is your tipoff that you aren't dealing with a photo.  You are dealing with an application. 
At this point, you should ask yourself, "Why is a photo trying to install anything?"  Whenever the Mac operating system asks for the Administrator's name and password, you should ask yourself if you know exactly what is being installed.
If you were running your Mac as the Administrator, then you wouldn't get this warning messages.  The Mac would say, "Well, I guess he knows what he's doing, so I'll install this application."  And the still-to-be-written virus would be installed on your Mac.  It's a lot easier to keep viruses off your computer than to try to remove them once they get in.
This is why you don't need anti-virus software on the Mac - if you have an intelligent user operating the computer as a sub-user.
>

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                dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[619F6C9F-0461-3BA1-A75F-53BB0F87ACD3]@0 xffffff7f97245000
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                dependency: com.apple.iokit.IOPCIFamily(2.9)[56AD16B5-4F29-3F74-93E7-D492B3966DE2]@0xffffff 7f96d24000
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    com.apple.kext.triggers 1.0
    com.apple.iokit.IOSerialFamily 11
    com.apple.nvidia.classic.NVDANV50HalTesla 10.0.0
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    com.apple.kext.OSvKernDSPLib 1.15
    com.apple.iokit.IOFireWireIP 2.2.6
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    com.apple.driver.AppleCredentialManager 1.0
    com.apple.driver.DiskImages 396
    com.apple.iokit.IOStorageFamily 2.0
    com.apple.iokit.IOReportFamily 31
    com.apple.driver.AppleFDEKeyStore 28.30
    com.apple.driver.AppleACPIPlatform 3.1
    com.apple.iokit.IOPCIFamily 2.9
    com.apple.iokit.IOACPIFamily 1.4
    com.apple.kec.Libm 1
    com.apple.kec.pthread 1
    com.apple.kec.corecrypto 1.0
    And my hardward profile
    Hardware Overview:
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      Model Identifier: MacBookPro6,2
      Processor Name: Intel Core i5
      Processor Speed: 2.4 GHz
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      L2 Cache (per Core): 256 KB
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  • TS3494 my iTunes has stopped working on my mac book pro 13" when i try oping it it saysThe iTunes Library file cannot be found or created. The default location for this file is in the "iTunes" folder in the "Music" folder.

    my iTunes has stopped working on my mac book pro 13" when i try oping it it saysThe iTunes Library file cannot be found or created. The default location for this file is in the “iTunes” folder in the “Music” folder. i dont know what to do i need my itunes back

    Hi pgarard1,
    If you are having issues with launching iTunes after an update, you may want to take a look at the troubleshooting in the following article:
    iTunes for Windows: Doesn't open after upgrading in Windows Vista or Windows 7
    http://support.apple.com/kb/TS2363
    Regards,
    - Brenden

  • How can I edit lightroom 5 smart previews on mac book pro (mbp) when the lightroom 5 master image files are on my external hard drive is disconnected from the mbp

    How can I edit lightroom 5 smart previews on mac book pro (mbp) when the lightroom 5 master image files are on my external hard drive is disconnected from the mbp? So far when I try to disconnect the external HD from the mbp, I get the following pop up window: The disk "external hard drive A" couldn't be ejected because "Lightroom" is using it. Quit that application and try to eject this disk again. When I do that and restart Lightroom 5, the Adobe Photoshop Lightroom - Select Catalog screen pops up but doesn't list my external hard drive A as a choice.
    I've reviewed Adobe's Lightroom Help | Smart Previews Lightroom 5 web page and still haven't been able to figure what I'm doing wrong. Any help would be appreciated.

    Your internal HDD. by default, is named 'Macintosh HD'. From what information you supplied, it looks like there is already a Lightroom catalog installed on you local (internal) HDD using the standard naming convention Adobe uses as well as a Lightroom catalog on your external drive which you created. To be sure of which catalog Lightroom is loading when it starts up, To do this, start Lightroom as you normally would. After it starts, select the Lightroom menu item, then select the Catalog Preferences item and finally, navigate to the General tab. The Location information will tell you exactly what catalog Lightroom is opening by default. This will likely be the Photography Mac Book Pro Versions catalog on your external HDD. Once that is confirmed, you are ready to proceed. As an additional test/verification, you can shut down Lightroom and, this time, start Lightroom while holding down the ALT/OPTION key. This will cause Lightroom to pause and display a screen which will allow you to chose a different catalog to open. Navigate to the /Users/[user name]/Pictures/Lightroom folder and select the Lightroom 5 Catalog.lrcat file. When Lightroom comes up, there should be no previews or folders as this catalog should be empty. Now you can be certain which catalog is being used and which catalog has all your data and you are ready to migrate your current catalog. Shut down Lightroom.
    To migrate your current catalog, use Finder to locate your Photography Mac Book Pro Versions folder on your external drive. Select the folder and select COPY from the context menu. Next, use Finder to navigate to the /Users/[user name]/Pictures/Lightroom folder on you internal HDD. You can start at the Macintosh HD level and work your way down by opening each level (Macintosh HD/Users/[user name]/Pictures). Select the /Pictures folder and then select PASTE... from the context menu. When the COPY/PASTE is complete, you should see the following files on the Macintosh HD:
    Macintosh HD/Users/[user name]/Pictures/Lightroom/ and
    Macintosh HD/Users/[user name]/Pictures/Photography Mac Book Pro Versions
    The Macintosh HD/Users/[user name]/Pictures/Lightroom folder will contain the empty default catalog the Adobe created when Lightroom was installed and Macintosh HD/Users/[user name]/Pictures/Photography Mac Book Pro Versions will contain a copy of the catalog you created on your external HDD.
    You are almost done now. Make sure your external drive is still attached for this step. Restart Lightroom using the ALT/OPTION key again. When the Select Catalog screen appears, select the Choose a Different Catalog button (lower left side). When you do, a Finder window will open to allow you to navigate to a catalog of your choosing. Navigate to Macintosh HD/Users/[user name]/Pictures/Photography Mac Book Pro Versions and select the file Photography Mac Book Pro Version.lrcat. This is the copy you just created. Select the Open button and Lightroom should start. You should see all of your previews and settings just as before. Also, in the left hand panel, all of your folder should show up and none of them should be dimmed and none of your previews should display a small exclamation point badge. Either a dimmed folder name or an exclamation point badge indicates that Lightroom can't find the associated image file. If everything looks good, go to the Lightroom menu, select Preferences and then select the General tab. Under Default Catalog, select an option to either load the LAST catalog opened or select the Users/[user name]/Pictures/Photography Mac Book Pro Versions catalog from the drop down. Shut down Lightroom and then restart it normally. This time, when Lightroom starts, you should be viewing the new copy of your catalog. You can confirm this by looking at the General tab on the Catalog Preferences screen (Lightroom/Catalog Preferences menu items). Shut down Lightroom once again and this time, eject your external drive before restarting. This time, your folders in the left hand panel will be dimmed but you should be able to work with your smart previews. If Lightroom should display a Select Catalog screen with the external drive detached, double check your settings as it indicates Lightroom is still looking at the copy of the catalog on the external drive rather than the new copy you made.
    Finally, if you are seeing dimmed folders and/or exclamation point badges with the external drive attached, this indicates a problem. You can select any folder and select Update Folder Location from the context menu. This will allow you to navigate to the copy on the external drive and select it. Lightroom will then update the catalog (select to synchronize the content). This will not only clear the dimmed folder problem but also remove the exclamation point badges for all photos in that missing folder. However, it may indicate that not all went well with the copy of the catalog so make sure to verify all went well. You can use the Get Info option on the two folders. You should see the same number of files/folders for both the copy on the internal drive as well as on the external drive but you can't rely on the byte count because of the possibility of differences between the geometry of the two drives. Hope this all helps!

  • Mac Book Pro crashes wirelessly - Error Report Enclosed

    I have a brand spankin' new Mac Book Pro. When I attempt to surf it wirelessly it crashes whether I'm surfing the web or even doing Software Update. It doesn't crash when I'm using the ethernet cable (at least I don't think I haven't tested it for hours upon hours that way.)
    I am using Safari and I've seen some posts that Safari isn't working wirelessly. However, my computer crashes even when I'm doing Software Update and not just Safari.
    I'm using a Belkin Wireless Router however I have a G5 tower with an Airport card installed and another Powerbook G4 with Airport card installed. They have no problems at all. It's only my MacBook Pro.
    I can surf wirelessly for 5-10 minutes and then the screen fades to black and I get an error message that says you must Shut Down your computer or hit the Restart Button. (Where is the restart button by the way?)
    When I shut down the computer and reboot I get a prompt that shows me this error message.
    panic(cpu 0 caller 0x00351267): mbuf address out of range 0x2c0208
    Backtrace, Format - Frame : Return Address (4 potential args on stack)
    0xbe2bb84 : 0x128b5e (0x3bbeb8 0xbe2bba8 0x131bbc 0x0)
    0xbe2bbc4 : 0x351267 (0x3db914 0x2c0208 0xbe2bc04 0x196fd0)
    0xbe2bc04 : 0x356a27 (0x1d9c0e00 0x31f0010 0x10 0x1da73b00)
    0xbe2bc44 : 0x22cde5 (0x31f46bc 0x16b 0x1 0x702a8c0)
    0xbe2be14 : 0x222007 (0x1da73b00 0x14 0xbe2bf14 0x2f584506)
    0xbe2be54 : 0x223a8b (0x1da73b00 0x14 0x6 0x0)
    0xbe2bf64 : 0x211109 (0x1da73b00 0x1da73b00 0x42cb5c 0x135798)
    0xbe2bfa4 : 0x1f773d (0x2cc5e04 0x1da73b00 0x1d9f1012 0x1)
    0xbe2bfd4 : 0x197a21 (0x0 0x0 0x25e5278 0x1bfdb000) Backtrace
    terminated-invalid frame pointer 0x0
    Kernel version:
    Darwin Kernel Version 8.6.1: Tue Mar 7 16:55:45 PST 2006;
    root:xnu-792.9.22.obj~1/RELEASE_I386
    Model: MacBookPro1,1, BootROM MBP11.0055.B03, 2 processors, Intel
    Core Duo, 1.83 GHz, 512 MB
    Graphics: ATI Radeon X1600, ATY,RadeonX1600, PCIe, 128 MB
    Memory Module: DIMM1/BANK 1, 512 MB, DDR2 SDRAM, 667 MHz
    AirPort: spairportwireless_card_type_airportextreme (0x168C, 0x86),
    0.1.17
    Bluetooth: Version 1.7.3f4, 2 service, 0 devices, 1 incoming serial
    ports
    Network Service: AirPort, AirPort, en1
    Serial ATA Device: TOSHIBA MK8032GSX, 74.53 GB
    Parallel ATA Device: MATSHITADVD-R UJ-857, 4.38 GB
    USB Device: Built-in iSight, Micron, Up to 480 Mb/sec, 500 mA
    USB Device: Apple Internal Keyboard / Trackpad, Apple Computer, Up to
    12 Mb/sec, 500 mA
    USB Device: IR Receiver, Apple Computer, Inc., Up to 12 Mb/sec, 500 mA
    USB Device: Bluetooth HCI, Up to 12 Mb/sec, 500 mA

    Hi
    You're not the only one with this problem... Thread
    No solutions there; but you will be more likely to get help in one of the MacBook Pro forums.

  • Applications in Mac Book Pro crash continuously

    Problem description:
    Applications in Mac Book Pro crash continuously: Safari, Lightroom, Finder, eMail, Notes, Aperture, Excel….  I may work a few mins and than one or more applications get stuck. Sometimes I manage to force exit from the app, sometimes the procedure is unsuccessful and the beach ball never stop spinning. Rebooting is than necessary.  Noted this after upgratd to Yosemite OS, things went wrong especially after installing some net apps (Monity, Wifi Explorer, WiFi Signal, Network Radar)
    EtreCheck version: 2.2 (132)
    Report generated 4/23/15, 8:30 PM
    Download EtreCheck from http://etresoft.com/etrecheck
    Click the [Click for support] links for help with non-Apple products.
    Click the [Click for details] links for more information about that line.
    Hardware Information: ℹ️
        MacBook Pro (Retina, 15-inch, Early 2013) (Technical Specifications)
        MacBook Pro - model: MacBookPro10,1
        1 2.7 GHz Intel Core i7 CPU: 4-core
        16 GB RAM Not upgradeable
            BANK 0/DIMM0
                8 GB DDR3 1600 MHz ok
            BANK 1/DIMM0
                8 GB DDR3 1600 MHz ok
        Bluetooth: Good - Handoff/Airdrop2 supported
        Wireless:  en0: 802.11 a/b/g/n
        Battery: Health = Normal - Cycle count = 259 - SN = D863205Q0X4DNMHB6
    Video Information: ℹ️
        Intel HD Graphics 4000
            Color LCD 2880 x 1800
        NVIDIA GeForce GT 650M - VRAM: 1024 MB
    System Software: ℹ️
        OS X 10.10.3 (14D136) - Time since boot: 0:12:27
    Disk Information: ℹ️
        APPLE SSD SD512E disk0 : (500,28 GB)
            EFI (disk0s1) <not mounted> : 210 MB
            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB
            Macintosh HD (disk1) / : 499.03 GB (87.33 GB free)
                Encrypted AES-XTS Unlocked
                Core Storage: disk0s2 499.42 GB Online
    USB Information: ℹ️
        Apple Inc. FaceTime HD Camera (Built-in)
        Apple Inc. Apple Internal Keyboard / Trackpad
        Apple Inc. BRCM20702 Hub
            Apple Inc. Bluetooth USB Host Controller
    Thunderbolt Information: ℹ️
        Apple Inc. thunderbolt_bus
    Gatekeeper: ℹ️
        Mac App Store and identified developers
    Kernel Extensions: ℹ️
            /Applications/ESET Cyber Security Pro.app
        [loaded]    com.eset.kext.esets_kac (600.01.40f01) [Click for support]
        [loaded]    com.eset.kext.esets_pfw (600.01.40f01) [Click for support]
            /Library/Extensions
        [not loaded]    foo.tap (1.0) [Click for support]
        [not loaded]    foo.tun (1.0) [Click for support]
            /System/Library/Extensions
        [not loaded]    com.wacom.kext.wacomtablet (6.3.7 - SDK 10.8) [Click for support]
    Launch Agents: ℹ️
        [not loaded]    com.adobe.AAM.Updater-1.0.plist [Click for support]
        [loaded]    com.oracle.java.Java-Updater.plist [Click for support]
    Launch Daemons: ℹ️
        [loaded]    com.adobe.fpsaud.plist [Click for support]
        [running]    com.eset.esets_daemon.plist [Click for support]
        [loaded]    com.microsoft.office.licensing.helper.plist [Click for support]
        [loaded]    com.oracle.java.Helper-Tool.plist [Click for support]
        [loaded]    com.purevpn.macapp.plist [Click for support]
    User Launch Agents: ℹ️
        [loaded]    com.adobe.AAM.Updater-1.0.plist [Click for support]
        [not loaded]    com.google.keystone.agent.plist [Click for support]
        [running]    ws.agile.1PasswordAgent.plist [Click for support]
    User Login Items: ℹ️
        iTunesHelper    Applicazione Hidden (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
        Dropbox    Applicazione  (/Applications/Dropbox.app)
        ElementsAutoAnalyzer    UNKNOWN Hidden (missing value)
        ESET Cyber Security Pro    Applicazione  (/Applications/ESET Cyber Security Pro.app)
        ESET Cyber Security Pro    Applicazione  (/Applications/ESET Cyber Security Pro.app)
    Internet Plug-ins: ℹ️
        AdobeExManDetect: Version: AdobeExManDetect 1.1.0.0 - SDK 10.7 [Click for support]
        FlashPlayer-10.6: Version: 17.0.0.169 - SDK 10.6 [Click for support]
        QuickTime Plugin: Version: 7.7.3
        Flash Player: Version: 17.0.0.169 - SDK 10.6 [Click for support]
        Default Browser: Version: 600 - SDK 10.10
        WacomNetscape: Version: 2.1.0-1 - SDK 10.8 [Click for support]
        SharePointBrowserPlugin: Version: 14.4.9 - SDK 10.6 [Click for support]
        PepperFlashPlayer: Version: 17.0.0.169 - SDK 10.6 [Click for support]
        Silverlight: Version: 5.1.30514.0 - SDK 10.6 [Click for support]
        WacomTabletPlugin: Version: WacomTabletPlugin 2.1.0.2 [Click for support]
        JavaAppletPlugin: Version: Java 8 Update 40 Check version
    Safari Extensions: ℹ️
        1Password
        Video Converter
    3rd Party Preference Panes: ℹ️
        Flash Player  [Click for support]
        Growl  [Click for support]
        Java  [Click for support]
        Akamai NetSession Preferences  [Click for support]
    Time Machine: ℹ️
        Skip System Files: NO
        Mobile backups: ON
        Auto backup: YES
        Volumes being backed up:
            Macintosh HD: Disk size: 499.03 GB Disk used: 411.70 GB
        Destinations:
            Time Capsule (Hard Disc) [Network]
            Total size: 1.00 TB
            Total number of backups: 3
            Oldest backup: 2015-03-03 22:33:54 +0000
            Last backup: 2015-03-08 20:44:48 +0000
            Size of backup disk: Too small
                Backup size 1.00 TB < (Disk used 411.70 GB X 3)
    Top Processes by CPU: ℹ️
             4%    WindowServer
             2%    fontd
             0%    taskgated
             0%    notifyd
             0%    esets_daemon(2)
    Top Processes by Memory: ℹ️
        883 MB    kernel_task
        246 MB    com.apple.WebKit.WebContent(3)
        197 MB    mdworker(13)
        147 MB    WindowServer
        131 MB    Safari
    Virtual Memory Information: ℹ️
        9.40 GB    Free RAM
        6.59 GB    Used RAM
        0 B    Swap Used
    Diagnostics Information: ℹ️
        Apr 23, 2015, 08:23:12 PM    /Library/Logs/DiagnosticReports/esets_proxy_2015-04-23-202312_[redacted].crash
        Apr 23, 2015, 08:21:12 PM    /Library/Logs/DiagnosticReports/esets_proxy_2015-04-23-202112_[redacted].crash
        Apr 23, 2015, 08:16:59 PM    Self test - passed
        Apr 23, 2015, 08:30:38 AM    /Users/[redacted]/Library/Logs/DiagnosticReports/PureVPN_2015-04-23-083038_[red acted].crash
        Apr 22, 2015, 11:44:57 PM    /Library/Logs/DiagnosticReports/Finder_2015-04-22-234457_[redacted].hang
        Apr 22, 2015, 11:44:54 PM    /Library/Logs/DiagnosticReports/Microsoft Excel_2015-04-22-234454_[redacted].hang
        Apr 20, 2015, 09:38:16 PM    /Library/Logs/DiagnosticReports/backupd_2015-04-20-213816_[redacted].cpu_resour ce.diag [Click for details]

    Uninstall ESET Cyber Security Pro
    Repair your drive and then do a Safe Boot at least once.
    While not extremely low having only 20% free for an SSD can be an issue, again, running DU from another drive or Recovery would help.
    When in doubt, clone, backup, and do a clean install. Setup Assistant will bring back what you want.
    Should see this moved to MacBook Pro forum shortly.

  • I can't open a website on my mac book pro, but can open it on mac bookair

    i can't open a website on mac book pro, but can open it on mac book air

    Restart the router. If there's no change, see below.
    Please read this whole message before doing anything.
    This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
    The purpose of the test is to determine whether the problem is caused by third-party software that loads automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.
    Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you turn on the computer, and again when you log in.
    Note: If FileVault is enabled, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Ask for further instructions.
    Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.
    The login screen appears even if you usually login automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
    Test while in safe mode. Same problem?
    After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of the test.

  • Im trying to restore my mac book pro but when i get to the mac os x utilities it wont let me click on any options?

    im trying to restore my mac book pro but when i get to the mac os x utilities screen it wont let me click anything?

    I think ive just done it! I think ive been in Safari clicking file, open files, downloads - and thats where it was grey. i just went from the 'Finder' icon and was able to download its doing it now. i think i need some tuition as i dont know if i wasi n the wrong place initially but i could see the downloads just not click on them. Thank you for your patience Don

  • I had to buy a new Mac Book Pro. When I tried to install Adobe Flash Player, I couldn't get into it with any of my passwords. Can I reset my password and if so, how do I do that?  Thanks

    I had to purchase a new Mac Book Pro. When I tried to download Adobe Flash Player, it wouldn't take any of my passwords. I had to change my Apple ID last week, but nothing worked. Can I reset my Adobe Flash Player password and if so, how do I do that? Thanks

    Hi Donna,
    Please see What userid & password do I need to install Flash Player? for info on the password being requested.
    Maria

  • My mac book pro crashed and the logic board died. They said that i could get the hard drive out and it should have all my files on it. How do i get them off and put them on my new computer?

    My mac book pro crashed and the logic board died. They said that i could get the hard drive out and it should have all my files on it. How do i get them off and put them on my new computer?

    Mj
    Do you mean a case for the external hard drive? See here. Hope this may be helpful to you.
    Regards,
    Joseph

  • Downloaded acrobat reader 11 onto my Mac Book Pro, it can open the file but will not print. Get a message that says PDF cannot be printed, however, I forwarded it to someone else and they could print it, no problem. I called HP and spent an 1hour with the

    downloaded acrobat reader 11 onto my Mac Book Pro, it can open the file but will not print. Get a message that says PDF cannot be printed, however, I forwarded it to someone else and they could print it, no problem. I called HP and spent an 1hour with them and then called Apple support and worked with them for 3 hours. No one can figure it out. Is there something wrong with this version? the pdf was created in 2004. Do I have to pay to get Acrobat?

    Let me give you a slightly different perspective than everyone else here.  You are using an unsecured wireless network, which means that all your network traffic is easily available for viewing by anyone else using that network.  That's bad.  Very bad, for you, unless you absolutely trust everyone who lives within range of this network.  So stop doing it.
    As to the Mac not connecting, wireless networking is simply too complex for any reasonable answer without more information.  There are many possible error points, and as often as not it's the Mac that can connect and the Windows PC that cannot.  Since you can't give us any information about the configuration of the neighbor's network, and can't make any changes to it, we can't do much to help you troubleshoot it.

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