PSE 7 - Windows 7 - HP Deskjet 9650 12X12 print issue

I recently got a new computer with Windows 7; installed my PSE 7 and installed my HP large format printer (
DJ9650) with the 9800 driver since 9650 wasn't compatible with Windows 7. I can print 8 1/2 X
11 or 8 X 8, but I cannot print 12X12, which is the main reason I use PSE 7 for 12X12 scrapbook pages. It spits out a blank page and then the print resume light keeps blinking. I have tried uninstalling the print driver, reinstalling, and no luck. Does anyone have a solution?

Are you kidding? HP says that 9650 isn't even supported under Vista. You need to get a printer that's supported.
Ken

Similar Messages

HP deskjet 3520 network print issues

Getting towards the end of my rope. I have an HP deskjet 3520 with wireless print capability from the network and have successfully been able to send jobs to the printer to print for the last 11 months. It can no longer print jobs from the network despite having an IP address and being visible by all machines connected to the network.
Each time I try to send a document to be printed.
I do not have MAC address filtering enabled on the router. I've updated the firmware via USB connection and re-installed the drivers and software to no effect. I've power-cycled the device, restarted the computer(s) that would print via the network to the printer, etc. I've done everything that I know how to get network printing fixed with no success.
I've also run the print doctor 4.5 program which can find the printer on the network, but then gets no response from the device when trying to access it.
Has anyone else had a similar problem with this model? Any ideas as to what can be done to get it to start printing documents that get sent to it form the network? I've been directed to this forum off web searches, but there are a lot of responses with links in them that have ether been relocated to a different web address, or have been deleted.
Any help is greatly apprectiated.
Thank you for your time.

Hey @Tom801,
Welcome to the HP Support Forums!
I would like assist you today with resolving the network communication issues you're experiencing with your HP Deskjet 3520 e-All-in-One Printer. As I understand, you are able to 'see' the printer through the Print and Scan Doctor and from the other computers on your network. But, you are not able to print to the Deskjet. I have a few troubleshooting suggestions to start with.
Gather the IP Address:
1. Select the Wireless Button on the front panel of your printer.
2. Your IP address should now display, please note down what this is.
Open the EWS Browser:
1. On one of the computers that you would normally use with this printer, open your Internet Browser.
2. In the website address bar at the top of the page type in your IP address (do not include www.)
3. Select enter on your keyboard to search for the printer Embedded Web Server.
Does a website open for your printer?
If the printers website opens than that proves that the printer is in fact still connected and communicating with your wireless network. If the website fails to open than the printer is being blocked from the network.
You noted in your post that you have Mac Filtering disabled, updated the firmware for the printer, and powercycled the printer and computer. Did you ever powercycle the router? If not, can I please have you do that now.
How to Properly Powercycle your Network:
1. First, unplug your routers power cable
2. Power off your printer
3. Power off your computer
4. After 30 seconds to 1 minute plug in your router
5. Turn on your printer
6. Turn on your computer
Once the network connection is re-established on your computer and printer please check your IP address once again on the printer using the steps I provided above.
Can you open the printer website now with the IP Address?
If yes, than it seems like your router had blocked communication to the printer. To avoid this in the future you can:
Open the Router Ports:
- Incoming (UDP) Ports:
137, 138, 161, 427
- Outgoing (TCP) Ports:
137, 139, 427, 9100, 9220, 9500
Also, you can refer to the steps within Printer Does Not Maintain Wireless Connection for additional configuration options. Focus on Solution two for assigning a static IP.
Please let me know if the steps provided resolve you issue. Good luck!
X-23
I work on behalf of HP
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IHP F2210 all in one deskjet, need to print in black, but prints in color

My HP F2210 all in one deskjet, is having printing issues. When I set it to print in draft in black ink only, it then prints in color, I just don't understand WHY, can anyone offer assistance?
thank you
miricro

Hi there miricro,
This article should cover the issue you are experiencing. Give the steps outlined a shot and let us know if it helps.
Best of Luck!
You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

How do I print from win 7 computer thru network to HP Deskjet 9650 connected to XP computer?

I have a home network with a Windows 7 Professinal OS as my main PC and a Windows XP OS with an HP Deskjet 9650 attached. I want to print from the Win 7 machine to the Deskjet 9650 on the XP machine. The 9650 is installed on the XP machine and works fine. The work around driver for Win 7 should be included in the OS. I cant print from the Win 7 machine.
I would appreciate any suggestions or help.
EngineerCarter

Hi EngineerCarter,
Welcome to the HP Support forums. I understand that you are trying to share a Deskjet 9650 printer through a computer running XP to your Windows 7 computer.
I have included a link to Microsoft Support on how to share a printer connected through a Windows XP computer.
How To Use Windows XP to Share a Printer with Others on Your Network
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
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I work on behalf of HP

HP Deskjet 3550 cannot print using Airport Extreme via USB connection on Windows 7 64 bits

Product Name and Number: HP Deskjet 3550 Inkjet Printer
Operating System installed: Windows 7 Home Premium 64 bits
Error message: None
Any changes made to your system before the issue occurred: Setting up HP printer using Airport Utility to add a new printer and installed Bonjour Print Wizard.
Problem: My printer is already set up using Airport Utility. When I print something, the printer doesn't do anything. Is there something I haven't done lately in order to get this printer working using my wifi router?
Suggestion #1: Are the print jobs getting stuck in the print queue? You can check this by clicking on the printer icon in your task tray by the clock.
Error Message #1: Yes, the print job got stuck in the print queue, but the moment, it disappeared from the print queue and the printer doesn't print at all. This is frustrating.
Suggestion #2: Does the printer work as expected if you connect it directly to the PC via USB?
Error Message #2: Yes, the printer works if I connect it directly to my PC via USB, but I don't understand why it wouldn't work with the wifi router, though.
Suggestion #3: This has to do with the way the router handles the connection to the printer. I found another thread, regarding this issue, and it has some information that may help resolve it.
http://h30434.www3.hp.com/t5/Printer-Networking-and-Wireless/Print-Problem-Using -USB-Printer-on-Airp...
If that does not help, I would recommend posting on the Apple forums, as they may have more expertise with the router's abilities:
https://discussions.apple.com/community/wireless/airport
Error Message #3: After clicking on the first link that you posted, it was very helpful, but the printer couldn't print completely and somehow it would stop at the quarter of a paper. It looks incomplete when I took it out from my printer. It does that every time.

UPDATE!
Problem solved! So this is just a followup in case someone else ever stumbles into these boards with the same or similar problems as mine, that is, trying to run an HP Deskjet D1500 series printer [mine's a D1520] on an Airport Extreme wifi router's USB port as a network printer [with the Airport Extreme controlled by an ancient G4 PowerMac Quicksilver currently running OS X 10.4.11).
Although it probably SHOULDN'T matter, since this type of printer works fine with just the Tricolor cartridge as shipped when hooked up directly to a computer's USB port, on a hunch I got a black HP cartridge (that's a type 21, not type 22 as I had earlier said), slapped it in, tried a test page, and all's well. So, we can call off the technoid hounds. Everything running perfectly.
I hope this message in a bottle may help someone else out there some day soon who may be scratching his or her head with a similar stumper. And just to recap those important Windows printer settings, they are:
* [Printer Properties--> Ports--> Add New Port...] "Standard TCP/IP Port"
* [Configure Port] IP Address "10.0.1.1" and Port "9100"
Best of luck!
Bilgey

HP Deskjet 3056A Printing issue

I have recently uninstalledf and reinstalled my all in one printer due to scanning and printing issues. I have fixed the scanning issue BUT the printing side of things STILL NOTHING. I have cleaned, aligned, ect... I HAVE INK lol but NOTHING is printing out on paper.... What is going on? How do i fix this... Its frustrating, i dont use this very often. Please help before i throw this out the window. Thank You

Hello mansfield2014,
Welcome to the HP Support Forums!
It appears that your Deskjet 3056A will not print, but it will scan fine. Are you are able to copy with the printer, or is thank black also?
Try following this guide: Fixing Ink Streaks, Faded Prints, and Other Common Print Quality Problems. It seems to me, the printer inks could be dried up from not being used that much. The cleaning in the above guide should help with that.
Best of luck.
JERENDS
I work on behalf of HP
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Windows 7 in OS printer driver for Deskjet 6840 not printing properly

The Windows 7 (32 bit) in OS print driver for the Deskjet 6840 produces print in "Normal" mode that is blurred (not properly registered left to right and slightly vertically). When printing in "Draft" mode it is apparent that the driver is not setting the left and right margins correctly, so that each line is alternately shifted left or right on the page. If I switch to a 500C driver, the printer works fine (but of course high res images do not print properly). This is occuring on two wired network computers, both running clean installs of Windows 7 professional with all current updates including Service Pack 1. Microsoft says, "It's a HP printer, it's their problem". I'm just looking for an answer. Anyone have experience with this?

Hello Bhl3302,
Thanks for posting at NI forums! I think you should follow RavensFan advice on contacting the vendor for information on the driver’s support, or if you have a readme file, you could check on that. Also, are the Windows XP and Windows sharing the same architecture (32 or 64 bits)? Maybe the driver is not compatible with one of them, in case it changed. I did a quick search on the error message you're getting, and I found this forum in which they give some steps you could follow regarding the INF file. For instance, in one of the comments, they say they had a similar issue with another device and they found some work arounds.
Best Regards,
Alina M

Photoshop 10 Will Not Print to HP Deskjet 9650

My computer is running Win 7-64. There is 96 GB free space on drive C. This is a new computer with the HP 9650 being connected for the first time.
Printing to HP Deskjet 9650 will not work for Photoshop. Printing to a HP Deskjet 970 does work.
The HP 9650 is connected with a USB cable. A test page printed from Tool Box prints as expected. Printing works from Windows Photo Viewer.
Printing of the same document that successfully printed using Windows Photo Viewer does not work from Adobe Photoshop Elements 10. Attempts to print documents from MS Word (MS Office 2010), Adobe pdf viewer, Fire Fox, or Windows Internet Explorer do not work.
The Power light on the HP 9650 blinks seeming to indicate that the print job is being processed. But printing never occurs. Sometimes "Photoshop Elements Printing: not responding" is displayed. Other times no error messages are displayed on the computer monitor. Other programs mentioned above do not display an error message.
After several minutes the Power Light is on steady and the Resume Light begins to blink a steady on and off. Pressing the Resume light switch changes nothing.
HP 9650 printer manual speaks of the meaning of the combination of Power-Light-on steady and Resume-Light-blinking. I think it is easy to eliminate the printer waiting for special media to dry as plain paper is being used and this same media was used successfully printed from Windows Photo Viewer. Printer is not out of paper. Printing job was not a banner, I/O stall is considered not a problem since the test page printed and a document can be printed from Windows Photo Viewer. Even though printer set up page was configured for "Automatic" tray selection, a manual load from rear was tried with no change. That seems to eliminate the printer waiting for a manual feed load.
The above leaves only a "media mismatch" being the problem according to the printers manual. I have gone over the printer page setup dozens of times and find no media mismatch. If there was a media mismatch it likely would be present when printing the same document from Windows Photo Viewer.

Part of the problem has been solved. Seems that the HP Deskject 9650 needs to have "spool printing" turned on. Making this change allows the printer to work.
Remaining is a problem that occurs when the print job is completed, regardless of how many pages the job included. At the end of the job the Power light blinks a steady on and off. The manual says that this means the printer is processing a job. It will do this for several minutes until a point when the power light is on solid and the Advance light blinks steadily. Turning the printer off and then back on resets it.
It appears to be waiting for someting that it never gets. Any ideas?

Windows 8/8.1 Partial Print Problems with Networked Inkjet Printers (Envy, Officejet and Deskjet)

There are a lot of threads being posted about this problems with printing on the following these devices when they are connected in a Network Environment (Wireless or Wired)
HP Officejet Pro 6830
HP Officejet 6800
HP Officejet Pro 6230
HP Officejet 6220
HP Officejet Pro 8610 e-All-in-One Printer series
HP Officejet Pro 8620 e-All-in-One Printer series
HP Officejet Pro 8630 e-All-in-One Printer series
HP Officejet Pro 8640 e-All-in-One
HP Officejet Pro 8650 e-All-in-One
HP Officejet Pro 8660 e-All-in-One
HP Officejet 7610 Wide Format ePrinter
HP Officejet Pro 3610 Black and White e-All-in-One
HP Officejet Pro 3620 Black and White e-All-in-One
HP Officejet Pro 251dw Printer series
HP Officejet Pro 276dw MFP series
HP Officejet 7110 Wide format ePrinter
HP Officejet Pro 501dw Printer
HP Officejet Pro 401dw Printer
HP Officejet Pro X451dw Printer
HP Officejet Pro X576dw MFP
HP Officejet Pro X476dn MFP
HP Officejet Pro 451dn/551dn MFP
HP Officejet Pro 451dw/551dw MFP
HP Officejet 4630 e-All-in-One
HP Deskjet Ink Advantage 4640 e-All-in-One Printer series
HP Deskjet 2540 All-in-One Printer
HP Deskjet Ink Advantage 2540 All-in-One Printer
HP ENVY 5530 e-All-in-One Printer
HP Deskjet Ink Advantage 4510 e-All-in-One Printer
HP ENVY 4500 e-All-in-One Printer
HP Deskjet Ink Advantage 3540 e-All-in-One Printer
HP posted a workaround for this problem while they were working with Microsoft to get the root cause of the problem, many customers commented that the workaround helped them out and they were able to print. This workaround was not easy to use as the customer needed to add another printer manually and changed drivers.
We can now announce that the problem has been fixed, the problem involved a Microsoft Network component that HP was using to talk to and track the printers on the network. This fix is being rolled out by Microsoft via Windows Update and anyone who has Windows Update enabled and set to automatically install updates should have already received this update. For those that do not have Windows Update setup to automatically install fixes the fix is available now and should be installed.
The details of this fix and a manual method of installing it can be found here.
http://support.microsoft.com/kb/3000461
This fix is only designed for users that are using there printer on a Network (Wireless or Wired) and will not fix partial printing problems encountered with USB connections.
There are many threads in HPs forums about this issue (below are links to a few of them)
http://h30434.www3.hp.com/t5/Printing-Issues-Troubleshooting/Missing-partial-prints-amp-Printer-Offl...
http://h30434.www3.hp.com/t5/Printing-Issues-Troubleshooting/HP-Envy-4500-cancels-job-in-the-middle-...
http://h30434.www3.hp.com/t5/Other-Printing-Questions/Only-prints-half-a-page/m-p/4054888
JonW
I work for HP

@tenkeypro
First, I would suggest you uninstall the exsisting driver and reinstall following one of these documents to see if it will clear this error message:
Install HP print and scan software on a Windows 8 computer (32-bit and 64-bit)
Universal Print Driver (no scan)
Driver support included in Windows 8 / Windows 8.1 or in Windows Update
I am an HP employee.
Say Thanks by clicking the Kudos Star in the post that helped you.
Please mark the post that solves your problem as Accepted Solution

I had a lenovo laptop running windows 8. my hp deskjet 3745 wont print . but no error found.

i had a lenovo laptop running windows 8. my hp deskjet 3745 wont print . but no error found. the lights are not blinking. the cartrige and the door doesnt have any issue, but still it wont print my documents.. hoping to fix this issue as soon as possible.

Running the diagnostics at http://www.hp.com/go/tools may help resolve the issue.

Printing Issues with HP OfficeJet 100 and Windows 8.1

We use HP OfficeJet 100 mobile printers and have a printing issue.When we print the printer acts as if it is going to print and then prints one blank page.Printer will not print even though it is showing as default printer.Printer will just stop printing in the middle of a document, even in the middle of printing out a page. We are printing via the USB cableWe are using Windows 8.1We are connecting to laptopsWe have been using the HP mobile range of printers since 2004 and have only experienced these issues since we moved the laptops onto Windows 8/8.1 We have:Uninstalled and reinstalled the printer drivers – this fixed this issue for a short while and then it reappeared againCalled HP support and they directed us to the driver support page which had the latest print drivers, uninstalled and reinstalled drivers with them on the phone. This initially fixed the problem and then it returned a few days laterAfter trawling the support forums found directions to change the print processor to “WinPrint” – No effect as the processor was already on this settingDownloaded the HP diagnostic tool – HP Print and Scan Doctor – didn’t fix anything Any further help would be much appreciated.

Hello there Lawrence, Welcome to the Forums! I hope you enjoy your experience
I noticed your post about the troubles you are running into when you attempt to install your OJ 6100 printer on your Windows 8.1 laptop. I read all of your attempts and seen you have tried several methods to try and get the installation to complete successfully.
I would like to make some suggestions that may help. Let me know how it goes!
1. Check that Internet Explorer pop-up blockers are turned off before downloading the installer
Internet Explorer Pop-up Blocker: How do I turn off Pop-up Blocker?
Try to install
2. If you're running McAfee Live Safe or any other firewall, please temporarily disable the "real time scanning".
How to disable realtime scans
Try the install
3. Go to the start screen (you may also press the windows key + R to open the run box) and type %WINDIR% this should show the windows folder.
Click on the folder and scroll until you see files. Look for a filed named "HPWINS*.DAT" (the * is for a number that varies) remove this file and try the installation.
Try the install
Enjoy your Monday!
R a i n b o w 7000I work on behalf of HP
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Hp laserjet pro mfp m126nw printing issues in windows server 2008 r2 standard

hp laserjet pro mfp m126nw printing issues in windows server 2008 r2 standard
printer installed but print not coming ...
please give me solutions of this problem

go to http://www.hp.com/go/tools may help resolve the issue.
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Click "Accept as Solution" if it solved your problem, so others can find it.
I work on behalf of HP.

HP OfficeJet 2544 Windows 8.1 Printing Issue

Hi there,
I am having a frustrating problem with my HP OfficeJet 2544. It happens all the time if I want to print anything more than one or two pages, and it only happens to me on my Desktop PC (i.e. my wife's laptop doesn't experience the issue).
What is happening is this: I send a document (multiple pages) to the printer, and then after the first page or so, I get a Windows 8 error message popping up saying the document couldn't print. The printer then spits out whichever page it is currently printing, usually half printed. If I want to print a multi page document, I have to print it one page at a time. I can't even send it to the printer in groups of 2 or 3 pages!
The printer is connected wirelessly, but I don't think it is a wireless issue. We have good strong signal in our house, and in any case, if it was a wireless connection issue my wife would have the same issue, which she does not.
I thought there was some bug in my Windows 8.1 installation, so I did a clean reinstall. This did not fix the issue. I have also tried reinstalling the drivers (did not work either) and clearing out the Print Spooler folder (again, no luck).
The only thing I can think of is that a while back the HP Update program said there was a Firmware update for the printer, which I installed. But if this was the problem, I imagine it would be affecting my wife's Laptop too?
I am getting fed up with the issue, and as I am doing a part-time degree I have to print multi-page documents from time to time! Does anyone have any ideas?

Hello @SamuelH82
I have some ideas that come to mind when I read through your post about the printing issues you have solely from your computer, as the other computer works find with the printer.
The printer hardware proves to test out alright, as the other computer does function fine with it.
I would suggest first running the Print and Scan Doctor. This diagnostic tool will check for any conflicts that could be causing the issue. The tool will show you a report at the end. If there was a problem that the tool could not fix, you will notice it in the results. This alone could help fix the problem.
Also, try printing from other programs. Do they all appear to have the same problem?
Disable any firewalls and anti-virus' temporarily. Try printing again to see if that helped.
How far is the printer from your computer, and what are in between them that could cause interference? Having the computer and printer too close could cause disconnections.
Let me know the results thus far and your findings.
Enjoy the rest of your day
R a i n b o w 7000I work on behalf of HP
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“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Adobe Acrobat Reader 10.1.2 Print Issues - Windows Crash Error (2 Sided)

Have recently had issueswith our upgrades from 10.1.1 to 10.1.2 in regards to the following:
When printing 2 sided on a Fuji Xerox Firefly C4400 Atheros, application crashes after printing first 4 pages.
Thus, have tried the patch fix that was recommended on cpsid_92870 however this has not fixed the problem.
Have also tried the solution with the duplexing but still same issue, Windows crashes.
Have also tried solution to remove Windows patch KB4332667 and still same issue.
Screen shots will be provided upon request with the errors.
Currently running:
Windows XP SP3
Adobe Acrobat Reader 10.1.2
Printer Drivers are the latest and over 500 users on network. 485 are working on 10.1.1 which do not have this issue.
Is there any solution or 10.1.3 patch release that will address this issue?
Last Adobe user to work on this was Atul.

Sonal2890, thanks for your inquiry and I will try to provide as much information as possible.
1. What happens if inspite of using 'Print on both sides', you check Duplex setting from Properties dialog (As you do previously)?
      The Adobe Reader X Shuts down and is unable to print and displays a message stating it has incurred a problem. Please note, we are running IE7.
2. What happens if you print with any other application (Word/notepad)
     The documents print fine. IT is only when you print this particular document which is enabled in protected mode and double sided. Have tried the patch and the resolution of unticking the duplex methodology and the issue still persists.
     Crash Logs have already been submitted already. Have added the SEnd Error Report that was provided when the error occurs. The PDF stopped printing after page 6 of a 236 page document and provided the error above.

How do I set up my 3520 Deskjet to e-print in windows 8

how do I set up my 3520 Deskjet to e-print in windows 8

Hi,
Please download and install drivers first:
http://ftp.hp.com/pub/softlib/software12/COL42544/al-108812-3/DJ3520_1315.exe
then install the following ePrint software:
http://ftp.hp.com/pub/softlib/software12/COL39376/lj-96046-6/HP-ePrint-win-4.6.60.12747.exe
Regards.
BH
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PSE 7 - Windows 7 - HP Deskjet 9650 12X12 print issue

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