PSE 7 won't open jpgs

Hi-
I was having runtime errors as well as "could not complete your request because of a program error" with my PSE 5. I tried everything, even the geek squad and no one could help. I was told to upgrade. Well, I did that, I upgraded to 7 b/c I heard weird/bad things about 8. I have not seen the runtime error so far (it's been 1 day) but I get the "could not complete your request because of a program error" *most* every time I try to open a jpg file. Any ideas? I uninstalled pse 5, I in-reinstalled pse 7 and still nothing has fixed this problem.
Thanks in advance

Are you using a 64 bit machine? Can you please let m eknow the OS as well?
Regards,
Chhaya

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