PSE 8 keeps crashing in Windows 7, any suggestions ?

Hi,
I would like to know whether organiser or editor crashes ?
If its organiser then there is something related to Catalog.
Try these steps :
1. Goto this location : C:\ProgramData\Adobe\Elements Organizer\Catalogs\ -- (program data is hidden folder by default , you will need to unhide it)
2. Under this location you will find all the catalogs that were created by you
3. Choose your default catalog.
4. In that select and delete all the folders except Breezedata and file with extension .pse8db
5. Relauch your organiser and then check if its stil crashing.
Thanks,
Baljeet

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Elements Editor keeps crashing on Windows 7 - any suggestions?

Editor keeps crashing on launsh. My PC runs Windows 7. Has anyone experienced the same problem and found a fix?
Thanks

Hi,
I would like to know whether organiser or editor crashes ?
If its organiser then there is something related to Catalog.
Try these steps :
1. Goto this location : C:\ProgramData\Adobe\Elements Organizer\Catalogs\ -- (program data is hidden folder by default , you will need to unhide it)
2. Under this location you will find all the catalogs that were created by you
3. Choose your default catalog.
4. In that select and delete all the folders except Breezedata and file with extension .pse8db
5. Relauch your organiser and then check if its stil crashing.
Thanks,
Baljeet

Photoshop keeps crashing upon opening. Any suggestions?

Just downloaded photoshop CC and every time I open the program photoshop crashes immediately.
Any suggestions how to remedy this?
We have tried uninstalling and reinstalling so any new suggestions are appreciated.
Thanks

The first thing you should do is look at your systems crash reports for the Photoshop crashes to see where Photoshop is crashing they should help you get to the bottom of your problem.

I'm using OS 10.10.1 and Safari 8.0. I keep getting a error window to install Java Runtime Environment. I did so, but keep getting the error window. Any suggestions?

I'm using OS 10.10.1 and Safar 8.0. I keep getting an error window that to view web content I need to install Java Runtime Environment. I did so, but keep getting the error window. Any suggestions?

Most likely, you have a web plugin that depends on the Java runtime distributed by Apple, such as the Facebook video calling plugin or the "NexDef" plugin for watching baseball streams. If you no longer need the plugin, remove it. Otherwise, install Java.

Creative cloud photoshop keeps crashing at start up any ideas why?

creative cloud photoshop keeps crashing at start up any ideas why?

SOLUTION:
Navigate to
C:\Program Files\Adobe\Adobe Photoshop CC 2014
Locate sniffer.exe and rename it ~sniffer.exe
SOLVED
This solution was offered by Adobe chat support, after a very long and fruitless exchange. Apparently, the support tech finally asked around, and someone else in the room gave him the correct answer.
Adobe: I understand you are unable to launch Photoshop CC 2014 as getting error Adobe Photoshop CC 2014 has stopped working on your Windows 7 computer, is that right?
Me: Correct
Adobe: Thank you for confirming the issue.
Adobe: I will be glad to help you with this.
Me: PS goes through initialization, then quits
Adobe: Please click on start Button and type Event Viewer and open Event Viewer Window.
Adobe: Once you have it open, let me know .,
Me: Done
Adobe: Now please expand Windows Logs option and select Applications.
Me: Done
Adobe: You will get Notification on right as Error , Warning, Information
Adobe: Please check if you have any Error Notifications.
Me: Yes
Adobe: If yes, please double click on Error Notification and check if it is for Photoshop
Adobe: If yes, please copy the information and paste on this chat.
Me: Faulting application name: Photoshop.exe, version: 15.1.0.148, time stamp: 0x53d97a8f Faulting module name: atiocl64.dll, version: 2.3.451.0, time stamp: 0x4cfd9adc
Me: + System - Provider [ Name] Application Error - EventID 1000 [ Qualifiers] 0 Level 2 Task 100 Keywords 0x80000000000000 - TimeCreated [ SystemTime] 2014-08-20T19:17:45.000000000Z EventRecordID 10827 Channel Application Computer Dans-8760w Security - EventData Photoshop.exe 15.1.0.148 53d97a8f atiocl64.dll 2.3.451.0 4cfd9adc c0000005 0000000000074fd0 1f40 01cfbcab67609480 C:\Program Files\Adobe\Adobe Photoshop CC 2014\Photoshop.exe C:\Program Files (x86)\ATI Stream\bin\x86_64\atiocl64.dll a97d921d-289e-11e4-8e7d-e4115b508a14
Adobe: Thank you for the information.
Me: It's an AMD HD 6700 display
Adobe: It seems there is an issue with your Graphic Card Drivers.
Me: Well, yes
Me: But only with PS CC, so the problem is with PS
Me: I've updated the drivers
Me: This seems to be a common problem
Adobe: Please click on Start Button and type Device Manager and open Device Manager
Adobe: Once you have Device manager open, let me know
Me: Done
Adobe: Now please expand Display Adaptor option and right click on AMD HD 6700 and Select Properties
Me: OK
Adobe: Then click on Drivers Tab
Adobe: Click on Disable
Adobe: Click on Okay
Adobe: Once you click on Okay, it will change your Screen resolution
Me: You bet it did!
Adobe: Now please launch Photoshop CC 2014 and let me know if you are able to launch Photoshop CC 2014 or getting same error.
Me: Error not happening
Adobe: Are you able to launch Photoshop CC 2014?
Me: Yes
Adobe: It means, issue is with Graphic Card drivers.
Me: Yes, I knew that
Adobe: I suggest you to contact Graphic Card drivers and check if you can re-install the drivers and use Photoshop CC 2014 with the Graphic Card
Me: SO... PS CC 2014 is incompatible with the AMD drivers?
Me: I've installed 4 versions already. I'm running the latest beta now
Adobe: Could you please provide me with Full name of the Graphic Card?
Me: AFAIK, PS CC2014 is the only program that causes this error
Me: AMD Radeon HD 6700
Adobe: Dan, issue is due to the Drivers, which are not compatible with Photoshop CC 2014.
Adobe: You may be able to use other products, however if drivers is not compatible with Photoshop CC 2014, you will not be able to use them with Photoshop CC 2014
Me: I think that you have that backwards. PS CC2014 is not compatible with the drivers. It is the only known program to have this problem. Well documented.
Adobe: Please contact Graphic Card provider and check for the drivers or re-install drivers and check.
Me: I did, and they blame Adobe
Adobe: Okay
Adobe: Photoshop CC 2014 is not compatible with the drivers you have for the Graphic Card, there might be issue with drivers.
Adobe: We have checked with the error logs as well., it show Fault Module Name: atiocl64.dll
Me: Again, PS CC 2014 is the only known program to clash with atiocl64.dll
Adobe: I can suggest you to check if you can use the product from new Account and use the product or check with Graphic Card provider for the drivers or a proper installation for Graphic Drivers.
Me: Again, I've done all of that
Me: They blame Adobe, and frankly, they are correct. The problem only happens with your product
Adobe: Please use different Graphic Card on your computer and check if you can use it with Photoshop CC 2014.
Adobe: You can follow below link to know more about supported Graphic Cards.
Adobe: http://helpx.adobe.com/photoshop/kb/photoshop-cs6-gpu-faq1.html
Me: Can we elevate this to the next level, please?
Adobe: We have disabled Graphic Card drivers to check if you can launch the product and you were able to launch the product without using the Graphic Drivers.
Me: Yes.
Me: So PS CC 2014 will not work with this card?
Adobe: Issue is with Graphic Card drivers, we can use Product with graphic Card
Me: So PS CC 2014 will not work with this card?
Adobe: Photoshop CC 2014 is compatible with AMD/ATI Radeon, 6000 series.
Adobe: However you have issue with Graphic card drivers.
Me: No, Adobe has an issue. And I have an issue with Adobe.
info: Your chat transcript will be sent to [email protected] at the end of your chat.
Me: And I'm not the first person to report it, either
<long pause>
Adobe: Please navigate to C:\Program Files\Adobe\Adobe Photoshop CC 2014
Adobe: Locate sniffer folder and rename it ~sniffer.
Adobe: *Locate sniffer file and rename it ~sniffer.
Adobe: Before that, please re-enable your Graphic Drivers as well.
Adobe: Once you done that, let me know.
Me: No such folder. sniffer.exe is present, however
Adobe: *Locate sniffer file and rename it ~sniffer.
Adobe: Please rename sniffer.exe to ~sniffer.exe
Me: Done
Adobe: Just to confirm, if you have re-enabled your Graphic Drivers?
Me: Yes
Adobe: Now please re-launch Photoshop CC 2014 and check if you can launch it or same error.
Me: No error. Program loads and runs.
Adobe: Please close and re-run the product and check,
Adobe: * I mean, close and re-launch
Me: No error. Program loads and runs.
Adobe: Okay
Adobe: Sniffer file is related to Graphic Processor from Photoshop CC 2014.
Adobe: You can keep it renamed and use the product.
Me: What does sniffer.exe do and can I run PS CC 2014 without it?
Adobe: You will be able to use the product without any issue.
Me: I'm sorry that I had to push you for a solution
Adobe: However I will suggest you to re-check with Graphic Provider and see if they have any drivers which you can use with Photoshop CC 2014, since issue is related to the Graphic Processor.
Me: As of yesterday, they did not
Adobe: I am sorry for the Inconvenience.
Adobe: Is there anything else I can help you with?
Me: No, thank you. Hopefully, the problem is resolved.
Adobe: You will be able to use the product, if any issue contact us back, we will check and help you accordingly
Adobe: You are most welcome.
Adobe: You may receive an email that will contain a link to complete an optional survey to provide your feedback on the support experience. Your feedback is very much appreciated.
Adobe: Thank you for contacting Adobe. Good Bye.

Trying to download itunes keep getting error message 2, any suggestions?

trying to download itunes keep getting error message 2, any suggestions?

See Troubleshooting issues with iTunes for Windows updates.
tt2

I downloaded the newest version of firefox. Now I just keep getting a mesage to restart my computer. I have restatrted numerous times and keep getting same message. Any suggestions

I downloaded the newest version of Firefox. Now I just keep getting a message to restart my computer. I have restarted numerous times and keep getting same message. Any suggestions edit

Hi Dann, did you delete to the Recycle Bin, or did you do a more drastic permanent delete (e.g., Shift+Delete) or empty the Recycle Bin?
''If you think it might be in the Recycle Bin:''
First, make sure hidden folders are viewable. You can do that using Windows Explorer or My Computer > Tools > Folder Options > View tab. Look for the radio buttons to show or not to show hidden files and folders.
Now look for C:\Documents and Settings\''username''\Application Data\Mozilla\Firefox\Profiles or some part of that path, or your actual profile folder, which would have had a semi-random name, typically ending with default, or the bookmarkbackups folder, which is the ultimate prize.
''If it's not in the Recycle Bin:''
To recover your old Firefox settings folder (profile folder), try using a utility like Piriform's Recuva:
http://www.piriform.com/recuva
That needs to run ASAP before deleted files are overwritten.
The folder you're looking for would have had a semi-random name, but be located here:
C:\Documents and Settings\''username''\Application Data\Mozilla\Firefox\Profiles
By default, that folder is hidden. Make sure hidden folders are viewable. You can do that using Windows Explorer or My Computer > Tools > Folder Options > View tab. Look for the radio buttons to show or not to show hidden files and folders.
In particular, a bookmarkbackups folder would be a wonderful thing to be able to recover.
Hopefully one of these methods will work for you.

Every time that I try to print a page from the internet, my Mac crashes and I get a "Crash Reporter" icon. Any suggestions?

Every time that I try to print a page from the internet, My Mac (Maverick 10.9.4) crashes and I see a "Crash Reporter" icon. Any suggestions?

Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Step 1
For this step, the title of the Console window should be All Messages. If it isn't, select
          SYSTEM LOG QUERIES ▹ All Messages
from the log list on the left. If you don't see that list, select
          View ▹ Show Log List
from the menu bar at the top of the screen.
In the top right corner of the Console window, there's a search box labeled Filter. Initially the words "String Matching" are shown in that box. Enter the name of the crashed application or process. For example, if iTunes crashed, you would enter "iTunes" (without the quotes.)
Each message in the log begins with the date and time when it was entered. Select the messages from the time of the last crash, if any. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
☞ The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
Please don't post screenshots of log messages—post the text.
☞ Some private information, such as your name, may appear in the log. Anonymize before posting.
Step 2
In the Console window, select
          DIAGNOSTIC AND USAGE INFORMATION ▹ User Diagnostic Reports
(not Diagnostic and Usage Messages) from the log list on the left. There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of crash reports. The name of each report starts with the name of the process, and ends with ".crash". Select the most recent report related to the process in question. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot.
I know the report is long, maybe several hundred lines. Please post all of it anyway.
If you don't see any reports listed, but you know there was a crash, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.
In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)
Please don’t post other kinds of diagnostic report—they're very long and rarely helpful.

Photoshop 2014 keeps crashing under Windows 8.1 on a Surface Pro.

Team,
Photoshop 2014 keeps crashing under Windows 8.1 on a Surface Pro.
I have tired.
1. Updating Intel Graphics Card. (unsuccessful)
2. Logging in and out of creative cloud. (unsuccessful)
See log below.
Faulting application name: Photoshop.exe, version: 15.2.0.236, time stamp: 0x542531ba
Faulting module name: ntdll.dll, version: 6.3.9600.17278, time stamp: 0x53eebd22
Exception code: 0xc0000005
Fault offset: 0x0000000000024ac8
Faulting process ID: 0x1448
Faulting application start time: 0x01cfe6c7bd37e765
Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2014\Photoshop.exe
Faulting module path: C:\windows\SYSTEM32\ntdll.dll
Report ID: 072b7ff9-52bb-11e4-825f-600292e27add
Faulting package full name:
Faulting package-relative application ID:

Well it came installed on my brand new Windows 8 pro w530 I received 4 weeks ago and has never worked. When you try to open power manager it just crashes. If you uninstall it the Lenovo software just keep reinstalling it. If you uninstall the Lenovo PM driver but do not reboot you can then open Power Manager. The minute you reboot the Lenovo software reinstallls the driver.
Why would Lenovo install software on a brand new Windows 8 laptop that is broken and useless? Tech support is absolutely no help they transfer you to the software department which wants to charge you to fix a problem that Lenovo created!!! It is crazy!! I was hoping someone here could solve this problem or maybe someone at Lenovo would see this and get the problem resolved. Tech support has been useless. I reported the problem to them at least 5 times.

Itunes keeps crashing with Windows 8.1 and doesn't recognize my iphone or ipad to syn. Frustrated!!!

After new Itunes update ... it keeps crashing with Windows 8.1 and doesn't recognize my iphone or ipad to syn. Frustrated!!! I have unninstalled it .. installed it, but nothing happens. I even loaded an earlier itunes version, it worked without crashing, but it still did not recognize iphone or ipad.

Do you get an error message when you try to launch iTunes? If so, what does it say? (Precise text, please.)

Itunes keeps crashing with windows 7

iTunes 7 keeps crashing on windows 7. please help.

For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
tt2

Adobe Muse with Edge Animate components plays great on the Mac but images don't show in Windows. Any suggestions?

I am using CC with both Edge Animate and Muse. After uploading to the website host it plays great on the Mac but images don't appear when I'm using Windows. Any suggestions?

Hi, VelveteenWebDesignGroup-
You're in luck! We just added in a feature to the latest version of Edge Animate CC (3.0) to enable the CDN option for OAM publish (what we call the "Animate Deployment Package"). This means that your Animate compositions can now references jQuery and the Animate runtime from the network instead of from the project directory. (Please note that this will only make sense for Dreamweaver and Muse integration with OAM and won't make sense for InDesign.)
To turn this on, launch Animate and go to File > Publish Settings. Then select the Animate Deployment Package on the left and click "Host runtime files on Adobe CDN." Save and publish, and you should be good to go.
Hope this helps,
-Elaine

Installed and verifed but Flash Player continues to crash in Firefox. Any suggestions

Flash Player sometime activates and then crashes after a few seconds.

Thanks for responding Chris. Flash Player consistently crashes no matter what site I am in. I've tried all of the suggested fixes in Flash Player help and nothing has been successful. The computer confirms that I have downloaded the most recent file but Adobe Flash Player doesn't show in the Firfox Add Ons. I also tried Firefox flash player suggestions but none worked. It crashes no matter what page I am on. If flash player is required, it crashes. It also crashes in Internet Explorer. I am a novice so please bear with me. Thanks for any help you can offer.
Jim
From: chris.campbell <[email protected]>
To: Jim Jones <[email protected]>
Sent: Monday, March 16, 2015 4:26 PM
Subject: Installed and verifed but Flash Player continues to crash in Firefox. Any suggestions
Installed and verifed but Flash Player continues to crash in Firefox. Any suggestions
created by chris.campbell in Using Flash Player - View the full discussionHello,I'm sorry you're encountering these problems. I'll try what I can to help. 1. Have you tried any browser other than Firefox? It would be helpful to know if these same types of crashes occur with Internet Explorer or Google Chrome.2. Did this crashing behavior just start occurring? If so, was there a particular update or event that preceded the crashing?3. Does the crashing happen consistently? Ie. If you go to the same web page that contains Flash content, does it crash every time you visit? Does it crash when you visit this page? Flash Player Help What pages does it crash on?4. Can you visit about:crashes within Firefox and submit some of the most recent crashes. Once submitted, please post back with the crash URL's.4. Can you try resetting your Firefox profile? Refresh Firefox - reset add-ons and settings
Firefox Help5. Finally, can you try temporarily disabling protected mode to see if that makes a difference (this will be the last step in the faq)? How do I troubleshoot Flash Player's protected mode for Firefox? Thanks,
Chris If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/7304505#7304505 and clicking ‘Correct’ below the answer Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: Please note that the Adobe Forums do not accept email attachments. If you want to embed an image in your message please visit the thread in the forum and click the camera icon: https://forums.adobe.com/message/7304505#7304505 To unsubscribe from this thread, please visit the message page at , click "Following" at the top right, & "Stop Following" Start a new discussion in Using Flash Player by email or at Adobe Community For more information about maintaining your forum email notifications please go to https://forums.adobe.com/thread/1516624.

I have an eMac and am trying to copy/move movie files from eMac to external hard drive for backup. The eMac will not allow me to do this. Keeps reading error -61. Any suggestions are greatly appreciate. Thanks!

Trying to backup movie files from eMac to external hard drive. Keep getting error -61. Any suggestions? Thanks

Good advice from Keith.
wrPermErr
= -61, /*write permissions error*/

I tunes keeps crashing in windows 7. I tunes version 12.0.1. please help I need to back up my phone!!!

I tunes keeps crashing in windows 7. I tunes version 12.0.1. please help I need to back up my phone!!!
Can someone please help me to sort out whatever issue would be causing this problem?

Hi,
Have you managed to solve this problem? if yes, please highlight how you solved it...i'm facing same problem with my new Iphone 5S but udner Windows, thanks.

PSE 8 keeps crashing in Windows 7, any suggestions ?

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