PSE 9 Editor CRASH (Mac)

Hey all! I need a little help.
While I am trying to edit a photo I often select 'Place', 'Open', and adjust the layers. Since early this morning I have selected 'Place' to import a picture to my canvas in Editor. The program immediately closes and reads "An unexpected error occured." I then re-open and try selecting 'Open' to start editing a photograph not from the Organizer. The program immediately closes and reads "An unexpecte derror occured."
I have reset or deleted the preferences in PSE 9 Editor from the Welcome Screen on my Macbook. I have also renamed the Twain file name, and adjusted the RAM used by my software. I have also updated to PSE 9.0.3. Nothing has worked so far, and I am very confused as to what I should do.
Any help would be greatly appreciated. Thank you so much!

PSE is a 32 bit application, so you can up the ram as far as it will go and it will still not address more than 3.2GB. However, ram-related crashes are almost unknown on macs (if your mac can run a current version of OS X it has enough ram). At this point I would uninstall via the uninstaller, then check around for any left over bits and bobs, and create a new admin user and reinstall there. See  how it runs in that account before you switch back to your regular account.

Similar Messages

  • PSE 12 EDITOR CRASHES

    The PSE editor keeps crashing. Any ideas on how to fix this?

    Concerning the PSE-12 Editor, I find that this crashes after editing 10 to 20 JPEGs of ~20 Mpixels (not tried raw files yet). I have used at least three earlier versions of the editor on the same machine and in the same circumstances and none of them ever crashed (unlike the Organizer).
    The crash either leaves a trace in the Event Log, just blocks, so one needs to kill the process with the Task Manager, or says that it has a lack of memory. These are the symptoms of a classic memory leak.
    After getting advice from Adobe, I switch off all start-up processes with MSCONFIG, but the Editor still crashed (after 25 files this time).
    Does anyone else have this problem? I would be very surprised if I am the only one...
          David M.

  • PSE 10 both Organizer and Editor crash on multi-core hardware; set affinity to single cpu mode fixes

    As I have noted in thread http://forums.adobe.com/thread/941128 I have found that both the editor and the organizer for PSE 10 crash in a multi core environment, I am running WIndows 64 bit, latest updates (includes sp1), I had the same problems with Windows 7 32 bit.
    Solution is to set the affinity to a single cpu.  From the task manager, select the 'processes' tab, find the exe (eg PhotoshopElementsOrganizer), right-click, select 'Set affinity...' and reduce the number of CPUs selected (checked) to exactly one.  (Under different versions of Windows the exact means for doing this varies, but the essential steps are the same).  It doesn't matter which cpu you select, but if you do both the Editor and the Organizer, put them on different CPUs.
    Given that pretty well all hardware these days is multi-core, my assumption is that Adobe test in a virtualized environment and so do not discover this type of unreliabillity.  Adobe really do need to test their software more thoroughly as the exact same problem existed in PSE 6, so it is hardly new to them.

    The solution is in the above.
    Should Adobe read this, they should take note that a virtualized environment does not provide a decent fidelity emulation of multi-core CPU systems.  The ONLY way to test the reliability of an application is on REAL hardware.

  • PSE 9 Editor crashes at start up

    Hoping someone can help! I've recieved the PSE9 brand new out of the box, and installed with no problems. I am able to open the organizer, but the editor crashes everytime I try to open it (from the start up menu as well as the organizer). I recieve the message "Photoshop elements Editor has encountered a problem and needs to close"
    I have been reading some of the other threads with similar problems had have tried the following suggestions:
    1. Removing TWAIN plug in to another file
    2. Resetting preferences (ctrl+alt+shift)
    3. Disabling the auto-analizer options under preferences in editor
    Any help would be greatly appreciated! I tried calling the support line....36 min hold time! Unbelievable!

    You are most welcome.
    If it had been PrE, PrPro, PS (the full-version), AfterEffects, Illustrator, or InDesign, I might have also been able to help, but I know zero about PSE.
    The folks in that forum, however, will be able to help you. They're great folk and know PSE well.
    Good luck,
    Hunt

  • PSE 6 on Mac Book Pro Crashes when opening a picture

    Whenever I try to open a picture PSE crashes. This is similar to another post but I should not be having RAM or generation issues. I have removed and downloaded from different DMGs all to no avail. Please advise.
    Thanks

    Thanks for the comment but I wasn't asking about viruses.  The thread I asked on solved the other user's issue because of the Norton incompatibility. I was referring to the original question which had nothing to do with viruses.  I open elements and try to open a picture from iphoto to work on and elements quits.  Since I don't have Norton or any other anti virus program, I was hoping there was another explanation which would apply to my situation.  Any ideas?
    Date: Tue, 4 May 2010 16:34:51 -0600
    From: [email protected]
    To: [email protected]
    Subject: PSE 6 on Mac Book Pro Crashes when opening a picture
    There's really no need for Norton on the Mac - because there is no such thing as a Mac virus.  I realize that this could change tomorrow, but as of today, there is no such thing as a Mac virus.  There hasn't been for about a decade.
    You can remove Norton.  I removed it from my Macs about a decade ago. 
    To prevent any future viruses from getting in, set up a new sub-user account on your Mac, and start using it.  Don't run your Mac as the Administrator.
    When you run as a lowly user, your Mac keeps an eye over what you do, and demands the Administrator's name and password whenever you do something suspicious.  That won't be a problem 99.9% of the time.  It's only a problem when you try to install an application or a utility. 
    Keep that limitation in mind, and use it to your advantage.  A virus is an application that pretends to be something else.  It lures you into installing that virus onto your computer.  Let's say in the future you download what you think is a photo.  It's really a virus.  You double-click on it to launch Photoshop Elements.  Instead, you launch the virus, which starts to install itself on your Mac. 
    At that point, everything comes to a screeching halt when the Mac operating system stops the installation, and puts a message on the screen.  That message will say something like, "Please type the Administrator's name and password to INSTALL THIS APPLICATION into the Applications Folder."  That is your tipoff that you aren't dealing with a photo.  You are dealing with an application. 
    At this point, you should ask yourself, "Why is a photo trying to install anything?"  Whenever the Mac operating system asks for the Administrator's name and password, you should ask yourself if you know exactly what is being installed.
    If you were running your Mac as the Administrator, then you wouldn't get this warning messages.  The Mac would say, "Well, I guess he knows what he's doing, so I'll install this application."  And the still-to-be-written virus would be installed on your Mac.  It's a lot easier to keep viruses off your computer than to try to remove them once they get in.
    This is why you don't need anti-virus software on the Mac - if you have an intelligent user operating the computer as a sub-user.
    >

  • Installed Elements + for PSE 6, now my editor crashes upon opening. What went wrong?

    I have Windows XP and PSE6. I just bought Elements + (it's the PSE6 Windows version), downloaded it, and went through the automatic install. Now my editor crashes every time I open it. Tried restarting to no avail. What happened?

    Sorry, I figured this one out I suppose. I switched to the alternative E+ interface and it's working great now.

  • Comic and Graphics Novel filters, Elements 11 editor crashes

    Hi,
    I just downloaded Elements 11 Editor for mac OSX 10.9, and when I try to use any of the new filters (comic, Graphic Novel, etc), it crashes. What do I do?

    Hi ,
    It is known issue on Mac 10.9 .
    Since the stated system requirement for PSE 11 was till Mac 10.8.(http://helpx.adobe.com/x-productkb/policy-pricing/system-requirements-photoshop-elements.h tml)
    So you have to either upgrade to PSE 12 or stick with older version of Mac.
    Thanks,

  • PSE 8 for Mac says "License expired"

    Hello.
    I am having a problem with PSE 8 for mac.  The situation for my software is complicated but it my be germane.  I download the trial version of the software and liked it.  I put the software on my wishlist.  My in-laws got a copy of the software for Christmas, but they bought the windows version from Costco.  Because Costco does not sell Mac software, I called up Adobe support and asked if they would cross grade me.  I did not want to return the software at Costco and not be able to get it.  So, I thought I would call Adobe and see what they could do -- cross grade could be a win/win.  They said that they would if I sent the serial number.  I did that, then they said that I need to pay $25 to cross grade, which I did not want to do.  I asked them to just give me a permanent serial number.  Adobe eventually did give me a permanent serial number for the PSE 8 trial and that is what I have been using.
    At about the time of the 10.6.3 update, PSE stopped working giving an error message "Licensing for this product has expired".  I tried a number solutions listed on the support site here at Adobe, but no have worked EXCEPT turning back the clock to 2008.  Is there a way to get this to work without having the clock wrong?
    Thanks.

    This shouldnt have been the case. I am sorry that you are experiencing this issue.
    Can you please try to do the following:
    1. When your system date is in year 2008 and you are able to work successfully with PSE Editor, go to Help Menu inside Editor and click on the link saying Help->Deactivate...
    2. Select the option to erase serial number and deactivate the product.
    3. This will quit PSE Editor as well.
    4. Launch PSE Editor again and now supply the serial number which Adobe gave to you again...
    Hopefully, this error message wouldnt come now...Please keep me informed...
    Regards,
    Ankush

  • How to print a picture package in PSE 13 for mac?

    I can not print a contact sheet or a picture package in PSE 13 for mac.  How do I enable this function?

    I believe you need to be in the Expert mode in the pse 13 editor and then they are listed under the File menu.

  • PSE 8 crash in Windows 8 Pro

    Hi people, I use PSE to create textures and other things to work with 3D and after install Win8Pro PSE always crash to desktop. Theres no way to work with it for a long time (more then 10 ou 15 minutes).
    So I decided to download the trial for the 11 version, but it crash the same way...
    Its a 64bit system using a 32 bit PSE. Its a fresh install since the upgrade from win7 didnt work very well for a lot of my other apps.
    Any idea??

    May be the preference file got corrupted.
    Please try couple of probable solutions as mentioned below:
    Solution 1:
    1. Close Elements.
    2. Launch the Photoshop Elements Welcome Screen and hold down ctrl + alt + shift as you click Editor.
    3. Continue to hold the keys until you see a message box asking if you want to delete Photoshop Elements settings file; click Yes. Elements will open with default preferences.
    Solution 2: In case any network printer is attached try to launch without network or printer uninstall or make different printer as default.
    Solution 3: Try launching with anti-virus off or removing PSE from conflicting list.
    Solution 4:
    On the drive on which you have installed PSE,on my machine it is on C:
    Go  to C:\Program Files\Adobe\Photoshop Elements  11\Locales\<locale>\Plug-Ins\Import-Exportand you will find twain  plug-in. Remove that plug-in from that location and copy it somewhere  else.
    Now launch PSE and check if it works.

  • Adobe photoshop elements 12 will not open photo editor crashes every time.

    My elements 12 does the same thing I have seen written here over and over. Can not open editor, crashes every time. It is updated, reinstalled and administrator is set. Does anyone from Adobe read these boards?

    I asked you to try that because one thing that often happens is that the dock icon gets corrupted, and it's best to get the simple obvious problems out of the way first.
    What do you mean by "several students"? Is this in a classroom situation? Are these computers all on a school intranet together? We tend to assume here that you are talking about a personal version and a problem with your own computer, not an institutional installation, unless you specify otherwise.
    If this is your personal computer, the next thing to do is to delete the prefernces. Go to your username>library>preferences and delete:
    com.adobe.PhotoshopElements.plist
    Adobe Photoshop Elements 12 settings
    Adobe Photoshop Elemetns 12 paths
    and any lockfiles with the same names. To see the user library in 10.9, option click the Go menu in the Finder and it will appear below the little house for your user account. While you're in the library, go to the saved application states folder and delete anything in there for PSE.
    Repair permissions and try again.

  • Photoshop Elements 12 Editor Crashes When Editing Raw

    Hi --
    Consistently when I'm editing RAW files (Canon T2) the Elements Editor 12 crashes.  To repro:
    1) I'll select 5-8 photos in the Organizer.
    2) Right click and "Edit with PS Editor"
    3) RAW importer/editor (not sure if that's the official name, but it's the screen when I can make minor edits and white balance)
    4) Select all images and open.
    5) Initially they'll all open in the full PSE Editor, but after editing a few the editor will hang and suddenly wierd things happen:
         a)     the "after" version of the photo is a grey and white checkerboard.  If I go back to the "before" version, it looks fine
         b)     the close file "x" button in the top right is disabled (just get a beep), but if I go under "file" and "close" in the menu, the file will close.
         c)     I can't close the application itself.via the "X" button or "Exit".  I need to logout or manually go into task manager and kill the process.
    I have a fairly new PC with vanilla installation of Windows 8.1.
    Any suggestions?

    Update -- still having this problem but not it seems to happen when editing JPEG as well.  I'm not sure how to repro it as it doesn't happen every time, but sometime between the 2nd and 10th photo that I try to edit the editor crashes right after I save or "save as".  I hear a system bing and then the editor becomes non-responsive.  I can "close' the file via the menu (not via the "x" button in the top right), but no other functionality works.  Can't close the editor other than by shutting down or manually killing via Task Manager.
    Incredibly frustrating.  I'm thinking about uninstalling/reinstalling but am worried about losing all of the data in the catalog (~15k photos).  I'm thinking about just writing the metadata to the files (most have it already) and manually copying the catalog files.
    Anyone else have this problem and/or suggestions on how to address it?
    Thanks much

  • Full screen view in PSE 10 crashes under both W7 32 and W7 64

    Hello
    I am testing PSE 10 (I have PSE 6) and have installed PSE 10 under both WIndows 7 64 bit and WIndows 7 32 bit.  Both installations are fully updated.  The hardware is the same for all three of my regular XP (PSE 6) and these PSE 10 installs.  The catalogs and images are on a separate large drive (one directory set for PSE 10, one directory set for PSE 6).
    I have found that PSE 10 crashes after a period of time when showing images in full screen mode (the slide show mode).  It is hard to say how long it will take, but somwhere around after diplaying 100-200 images PSE 10 crashes.  Worst case was after about the fourth (it might even have been the second).  Sound is 'none', captions are disabled, update rate is 2 seconds.
    I have put PSE 6 on the W7 32 bit install and it runs perfectly.  (I am only using the PSE 10 organizer, I haven't tried the editor in any dpeth as yet).  PSE 6 ran for hours in slide show mode with not a hitch.
    I have rebuilt and optimized the catalog (but the PSE 10 Organizer will run without trouble for hours if I am not in full screen slide show mode), so I don't think the catalog is damaged.
    I have switched off all those background features (from the preferences).  I have run in XP compatibility mode.
    This is a fresh W7 install and has no problems reported in it (AV etc).  There are no disk errors for example.  The PC has 8GB RAM (~3.6 available under W7 32 bit).  There is a lot of free space on both the C: drive and the data drive (100s of GB).
    The Microsoft support for the crash is 'no support available' from the event viewer (or the W7 system health report accessed from the control panel).
    Google search on the crash shows no useful light either, basically the Organizer just crashes.
    Neither Adobe's search or a Google search on the forum seem to find a suitable similar experience.
    All images are jpegs and are roughly the same size, very approximatly 4MB each.
    Any other suggestions I can try?

    I’ve found a work-round.
    This is embarrassing (for Adobe), as the work-round is to set the CPU affinity to single cpu mode. With that PSE 10 has been running in slide show mode for 3 hours now.  Looking good!
    On a temporary basis, from the task manager, show the ‘processes’ tab, right click on the PhotoshopElementsOrganizer.exe *32 process, choose ‘Set Affinity …’ unselect ‘All’ and select (check) any one CPU.  (Under W7 32 bit I guess you won’t get the *32)
    For a more permanent fix, using the start command with the affinity option is needed.  This is not compatible with the PSE 10 launcher though, if you use the launcher you will need to set the affinity as shown above.
    To use the start command, from a command prompt type start /? for the syntax..
    Try a google search of  “how to set the processor affinity” for further advice.
    Now, should Adobe be reading this thread I have some advice for them:
    “It is NOT POSSIBLE to conduct a reliability test of a program using a virtualized environment”.
    I made the error of assuming that after the PSE 6 fiasco in a multi-cpu environment Adobe would not make the same mistake again.  Well, they have.  Perhaps this time they will conduct a root cause analysis of what they are doing wrong with their test plans and FIX IT, because I object to doing their testing for them, again.

  • Can I download photos from my camera directly into PSE Editor?

    I am using Mac OSX Lion v 10-7.  If I install the PSE Editor from the Apple App store, will I be able to download my photos directly from camera into PSE Editor? I would like to process my photos with PSE as
    I have done for many years with Windows, then, after fine-tuning them, place them in a location of my choice.   I guess what I need to know is:  Is the PSE Editor sold by Apple App Store a stand-alone app, or
    is it tied-in some way with iPhoto wherein the user must go thru iPhoto to PSE,  then back to iPhoto for display in an album.  A last question: does anbody know for sure that Adobe has worked out all the "kinks"
    of PSE 10 in re to OS X Lion.  Thanks all, from a beginning iMac user.

    You don’t get the Organizer with the app store version; so you would be best to buy the boxed product or download the 30 day free trial from Adobe which is the full product.
    Otherwise if you are prepared to operate differently to how you did in Windows, you can use the iPhoto Library with the Elements Editor set up as your external editor or simply use the app on a stand alone basis, opening images in the editor directly from folders.
    FAQ
    http://helpx.adobe.com/photoshop-elements/kb/purchases-mac-app-store-faq.html
    Using iPhoto with Elements
    http://helpx.adobe.com/photoshop-elements/kb/photoshop-elements-iphoto-mac-os.html

  • Elements 6 editor crashes when opening more than 1 file

    elements 6 editor crashes when opening more than 1 file

    It may be a lack of available memory (RAM). Open the Editor and click the menu:
    Edit >> Preferences >> Performance
    Photoshop Elements >> Preferences >> Performance (on Mac)
    You can increase the amount of RAM available to elements, but never go above 90% otherwise you will have nothing left for running other open applications.
    You can also allocate other volumes or an external hard drive as scratch disks which elements can then use in place of a shortage of RAM.
    Click to view

Maybe you are looking for