PSE can't open Canon .CR2

Hi,
I have recently bought Photoshop Elements 12. I have uninstalled PSE 9 and installed PSE 12 on my Windows 8.1 computer. But it crashes about 80% of the times when I open Canons .CR2 (raw) files from my Canon 550D. Any suggestions, or should I return PSE 12 and reinstall PSE 9 again (which worked fine)?
BR, Andreas

You need to make sure you have the latest version of ACR which is version 5.6. Some of the Adobe links are not what they seem and lead to earlier versions. Use the download for PSE8; it will work with PSE7.
Windows:
http://www.adobe.com/support/downloads/detail.jsp?ftpID=4626
Mac:
http://www.adobe.com/support/downloads/detail.jsp?ftpID=4623

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Supply pertinent information for quicker answers
The more information you supply about your situation, the better equipped other community members will be to answer. Consider including the following in your question:
Adobe product and version number
Operating system and version number
The full text of any error message(s)
What you were doing when the problem occurred
Screenshots of the problem
Computer hardware, such as CPU; GPU; amount of RAM; etc.

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PSE can't open Canon .CR2

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