PSE ELEMENTS HELP!

Hi, installed pse9 on my PC 11 months ago from disc. Now installing on laptop I get message that product installs have been exceeded.
As this is not case can anyone help please?.
I have even tried deactivating my PC version but still no joy.

You need to contact support directly for activation/deactivation and other installation issues. It’s usually possible to start a live chat, if an Adobe agent is free, and often to get the problem fixed right away. You will need your serial number.
To get help now click here for product support

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PSE 9 Help Component

I am using Windows 7 & PSE 9, Editor. When I click Help>Photoshop Elements Help..., in the PSE 9 task bar I get the following vague message, "The Adobe Help application returned an unexpected error. You may need to re-install the application and the Help component."
I tried re-install twice and still doesn't work. The Help component was working at one time and I can't tell what I did to cause it to stop working????
Does anyone have any idea whats wrong.??????

Try this link. You can also download to your computer using the PDF link.
http://help.adobe.com/en_US/PhotoshopElements/9.0/Using/index.html

PSE Elements 9 organizer problen

I have just installed PSE 9 on a Vista machine, and am having a lot of trouble getting the organizer to run. The welcome screen also does not run. I can get the editor to run by going into the x86 folder and executing the editor directly. From there if I try to get to the organizer, the programm crashes with the message " PSE Elements has stopped working" The same error occurs if I try to execute the welcoe screen from the editor.The first time I installed PSE (9 it worked fine and contonued for about a week. Then the error occurred.I have even gone so far as to reinstall Vista, and itran for about a week again, and then crashed with the same message Details on the crash list APPCRASH, with the faulting module AMTSERVICES.DLL I have installed PSE9 about 10 times under various configurations, but no success. I have seen many references regarding this problem, but none seem to offer a real solution.
I would like to thank anyony in advance for any help they may offer.

Hello,
AMTServices.dll has to do with product licensing. It would be very strange if licensing causing an issue with the Organizer or the Welcome Screen. However, I would suggest that system security is the most likely culprit here, whether anti-virus, disk permissions, or some other form of system protection that is limiting what the application can do when attempting to launch. You may want to try things like disabling all background processes and/or running in a new user account (you may find with this second step that you again can use the application for a short time before the problem returns). The question remains "What is changing that is causing the application to stop working?"
-Brett

Pse elements 7 missing standard menu bar

I am using pse elements 7. I have reloaded the program onto a new harddrive and my old one crashed. The pse 7 loads onto the new hardrive but the standard menu bar ( the tool bar at the top of the screen) does show up. The one with file, edit, find, etc on it. Can anyone help?
Thanks Robert
No response needed. After some reseach I solved the problem. vista - start menu - control panel - personalization - adjust font size (dpi) (set this the 96)

And if you want to continue running at a screen DPI larger than 96 (so you can read your other applications), see this FAQ:
http://www.johnrellis.com/psedbtool/photoshopelements-6-7-faq.htm#The_Organizers_Menu_Bar_ doesnt_show

Photoshop Elements Help | Organize your photos in albums and album categories

This question was posted in response to the following article: http://helpx.adobe.com/photoshop-elements/getting-started/create-albums-album-categories.h tml

I always learn so much by everyone's postings and your response. Thanks much!
Date: Fri, 17 May 2013 08:23:30 -0700
From: [email protected]
To: [email protected]
Subject: Photoshop Elements Help | Organize your photos in albums and album categories
    Re: Photoshop Elements Help | Organize your photos in albums and album categories
    created by dj_paige in Photoshop Elements - View the full discussion
I have now downloaded all the pictures in my camera directly into PSE Organiser. The pictures are all in folders listed by date the pictures were taken. Are they now safely housed in the PSE program?
PSE does not contain your photos. The photos are on your hard disk(s) somewhere, wherever they were put when they were moved from the camera to the hard disk (might be the default location chosen by PSE).
Can I delete the old Canon programs, which are still sitting on my Mac?
Yes
And if I want to back up on an external hard-drive, how do I do that? Just drag the whole lot across?
Your interest in making backups is to be commended.
There are many ways to make backups, including the way you just suggested. You can also create a backup using PSE (which I recommend) since it includes the photos and the very important catalog file. In PSE, File->Backup Catalog, and set the destination of the backup to your external HD. Remember to do this regularly.
Sometimes when I've used 'Smart Fix" or other tools in the Photo Fix toolbox, I'm not happy with the result. But how can I 'undo' a fix and revert to how it was before?
PSE should create a version set when you do any editing, including the Smart Fix. Thus, you just need to expand the version set (right-click on the photo) to see both the original and the Smart Fix. Then you can delete the Smart Fix version.
-- I want to create an album "Europe 2012", and within it categories for UK, France, Italy etc. But although I hit 'create album category' when Europe 2012 is highlighted, the category just attaches to the last listed album - something completely unrelated. How do I ensure categories are within the correct albums?
I'm going to strongly recommend you don't do this via albums (unless your intent is to share the contents of the albums online somehow, in which case use Albums). I recommend you use tags instead of albums for this purpose. You can create a tag called Europe under Places, and another tag under Europe called France. I would also recommend you not bother including year or other calendar information in the tag (or album) names. You want "Europe" as your tag, not "Europe 2012". Why? Because you can always segregate by year (or other calendar time period) using the PSE Timeline; there's no need to do extra work to segregate the tags by year (or other calendar time period).
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PSE Elements 11 editor very slow

PSE Elements 11 editor very slow and unresponsive since updating to Mac osx 10.9 (Maverick). Any help would be very much appreciated. Thankyou in advance.

If you upgrade to 10.9 with the application already installed the old prefs will have been left behind; so you need to clear them. Start by quitting PSE11.
Launch Finder and click the Go menu whilst holding down the Option (alt) key. Then go to Library >> Preferences and clear everything relating to PSE11 which usually means deleting the following files:
com.adobe.PhotoshopElements.plist
Adobe Photoshop Elements 11 Paths
Adobe Photoshop Elements 11 Settings
Also see this link if you normally have Finder set to the cover flow view:
http://helpx.adobe.com/x-productkb/global/crash-using-open-save-dialog-mac.html

I am using a PC with window 7 and adobe photoshop 12. I have followed Photoshop Elements Help and I still have the same problem. When I try to backup Photoshop 12 it has stop on7% when calculating Total Media size. What can I do?

I am using a PC with window 7 and adobe photoshop 12. I have followed Photoshop Elements Help and I still have the same problem. When I try to backup Photoshop 12 it has stop on7% when calculating Total Media size. What can I do?

Hi Prabhuram and falez,
This issue appears where there are any inconsistencies in your catalog (generally for video files). This issue may be due to offline files, missing files, video scenes. The recommendation here would be to fix these inconsistencies and try again. If that doesn't solve the issue, please follow steps mentioned in email by me.
~Surendra

Has anyone had a problem installing PSE Elements 8.

I have installed PSE Elements 8 from a new boxed CD onto a new Dell running Windows 7 Professional (64 Bit).
PSE has loaded without any warnings and I get to the welcome screen OK. Organiser works fine but if I try and start Edit it just circles around back to the Edit prompt. I have tried getting in via Fix in Organiser which then advises Loading Elements workspace but then drops me back to menu.
I have tried all the Tech Note suggestions but after hours of trying am still no further forward.
I even downloaded and installed the trial version but I this performs in the same way.
All suggestions welcome. Thanks

No luck.
PE Editor does not open with Ctrl/Alt/Shift nothing...zilch
Running PE Editor from this point using Open produces error message. PE Elements has stopped working - Close Program.
Thanks anyway.
Problem has now been escalated to senior tech team within Adobe.
Date: Mon, 1 Mar 2010 02:47:01 -0700
From: [email protected]
To: [email protected]
Subject: Has anyone had a problem installing PSE Elements 8.
The only other suggestion is try re-setting the Editor preferences as this often fixes conflicts. You will also be able to check that this part of the application installed correctly.
Hold down the windows key to the left of Alt and press the letter E to launch Explorer
In the left side pane click on Computer
In the right pane double click on Program Files, then double click Adobe, then double click Photoshop Elements 8.0
Use the right hand scroll bar to move down the list of files and locate Photoshop Elements Editor With one hand holding down all three keys CtrlShiftAlt right click on the Editor file in the list and select open.
You should see a pop up box with the words Delete Adobe Photoshop Elements Settings File?
Click on Yes
Close down Elements and re-open it in the normal way.
Please let us know if that works.
>

PE4: Elements Help Feature

I did the Help v4 download/install and ran AHC.EXE, so this has been done and I still get the following...and wonder if this is happening to others?
Open Elements v4, goto menu > Photoshop Elements Help. There is a dropdown next to "FOR" near the top of the window. At first it goes to Adobe Help Center 2.0, then it goes to Adobe Photoshop Elements 4.0. A slight hesitation when it does that. Just curious to know if this is happening to other people too.
Open any photo in Elements. Goto Menu > Enhance > Adjust Color > Adjust Hue/Saturation. In this window I see two help links. One says Learn More About Hue/Saturation and the other is the typical Help Button. When clicking the Learn More About, it takes me to the Hue/Saturation Help. However when I click on the Help Button, a message pops up "The topic you selected in Photoshop Elements, is not installed. To see this topic install Photoshop Elements. Is this happening to other people too?
Close Elements. Goto Windows START, find the shortcut for Adobe Help Center and click on it. No message, but the help window is showing Adobe Help Center 2.0, I have to go to the dropdown and manually click on the Elements v4 Help. Again, is this happening to others?
Thank You,
Tony (Win XP Pro)

Hi
You can use Portal Content Areas to create help for your entire application. You can have a wizard based experience to
add text, upload html pages, images.
Thanks,
Sharmila

PSE Elements 7.0 Organizer

I have been using PSE Elements 7.0 for 7 months with no issues. Tonight I had been using for a few hours straight and then closed out and went back in with a Windows Error stating problem loading Organizer windows will close.
I can get into Editor but that is it.
What is the easiest solution?
THanks!

Unfortunately, there are many reasons why the PSE Organizer might crash, and often it is hard to diagnose quickly the reason for the crash. Here are some steps you can take to try to fix the problem:
http://www.johnrellis.com/psedbtool/photoshopelements-6-7-faq.htm#_Troubleshooting_Organiz er_crashes
Start with step 5, then 4, then 2, then the rest.

How increase font size in PSE 9 help?

Is there any way to increase the font size in PSE 9 help? On my Win7 system it is smaller and more difficult to read than the default fonts used by Windows. Thanks.

If you double click on the saved pdf, it should open in your adobe reader software.
Another thing you can do is from within the Pse9 help is right click on one of the subjects
and choose Open Link in Default Browser and then adjust the size (usually Ctrl+ to enlarge).
MTSTUNER

My PSE elements 7.0 on Vista shuts down before loading thumbnails.

I get the Windows error sign that then shuts the organizer down. The thumbnail spinner having stopped working.
I have repaired the catalog, optimized it and reindexed and repaired again.
I have deleted PSA and status.dat
I have deleted thumbnail cache
I have uninstalled and reinstalled PSE.
I have created anew catalogue
I have imported pictures to the new catalogue successfully.
The thumbnails were created. I worked on this catalogue for about one hour. Exited. When I reloaded PSE the same fault occurred immediately.
Windows picture viewer and Photo Gallery work fine with all my catalogue.
The fault module name is EZdH264DecTFilter.dll
What should I try next??

Thanks for the advice. I do suspect the problem is something to do with
video files. But turning of the Active File Monitor sadly has not fixed the
problem.
In a message dated 21/09/2013 16:17:43 GMT Daylight Time,
[email protected] writes:
Re: My PSE elements 7.0 on Vista shuts down before loading thumbnails.
created by 99jon (http://forums.adobe.com/people/99jon) in Photoshop
Elements - View the full discussion
(http://forums.adobe.com/message/5701702#5701702)

I have a visual C runtime error stopping my pse elements 10 running in win 8.1. I am not a techie so am looking for a very clear way to resolve teh issue without needing too much technical ability. Can anyone help?

I had been using my elements 10 for much of the day so do not know what I have done to upset it! I was starting up again and it began to load then offered me this line of script re a 'runtime error'. That means nothing to me except that it no longer works. I have had a peek on Google and see various suggested fixes from sources I don't know whether to trust. Also some fixes give a list of do's that to a non techie like me are not followable. Can anyone offer me some understandable guidance so I can get back to playing with my photos?

You'll need to ask in the Photoshop Elements forum whose members can better answer this.
Photoshop Elements
Also keep a brief summary in the subject line and use the main posting window to describe your issue in detail.
Subject: Visual C runtime error as an example.

PSE 8 Help in Menu not usable

In my PSE 8 (boutht in 2010) I cannot use the 'Help' / 'Hilfe'. Do not understand why. PSE 8 always crashes, when 'Help' ist clicked on. Why?
Apart from that, PSE 8 seems to work alright. Who can help me to cure this?

I use PSEv.8, and when I click on "help" in Editor, it brings up help files for PSEv.11. Looks like they have archived PSEv.8 help files.
Be that as it may, here is a link to the current iteration:
http://helpx.adobe.com/photoshop-elements/topics.html

Downloaded PSE 9, photo mail stopped working in PSE 7, help!

With some trouble I was able to download trial version PSE 9. I already had PSE 7. I attempted to e-mail pics using photo mail in PSE 9. I had to select e-mail system and it would send a confirmation number. No number arrived. Went back to PSE 7 and it stopped working. How do I fix this?

I am having the same problem. i am running Windows 7 64 bit and upgraded from
elements 8 to elements 9 and now i get the cursed 'unhandled exception error about halfway through running 'Photo Mail'. It crashes when the program tries to load the border templates. Very annoying!
can anyone please help?
thank you.

PSE ELEMENTS HELP!

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